This place was sadly not it. The food was okay but the customer service was terrible. Terrible communication through the drive thru and they never have the necessities customers need. They told me they didn't sell sprite and they gave one to the next person afterwards. I'm not pleased with this. read more

customer service was poorly done. do not appreciate being made fun of for having a strong accent. read more

Very clean environment, nice staff, great food and lots of it. We are making this one of our regular stops. The double chicken taco salad lasted me two meals and the fire roasted chicken is a very healthy tasty alternative without all the fat like KFC. They get a read more

Probably one of the WORST places to eat in Carson City! Granted, every place in Carson sucks, but this place is down right horrible. We just stopped and got a Pollo bowl and a chicken burrito combo. My wife had to spend 20 minutes picking out the bone chunks so her burrito was edible, and her chips are stale! My pollo bowl smells like dirty socks, I can't even bring to fork to my mouth with felling like I'm going to hurl! Please stay away from this Dump! I'll never waste my money or time there again! read more

On our way back home from Reno. Stopped into Carson City store #3560 to pick up dinner and have lunch, because I LOVE El Pollo Loco. There were 4 in our party. Ordered a "family meal" to go, along with our lunch order to eat in. Their Avocado salsa is really good, but those tiny cups are not enough. So, I approached the front counter and asked a young man if I could get a little larger cup. He proceeded to tell me they sell them, not give them! When I asked how much they were, he looked it up and told me they start at $1.99 and go up. What??? I proceeded to tell hm "No thanks, I will just fill up numerous small ones". When we were finished with lunch, I went up to the salsa bar and they were almost out, however another female patron had just notified the employees of this, and they were in process of filling it up. We started talking and she had the same thing happen to her! Just bought a family dinner and they would not give her a larger cup for salsa. So we waited. The same young man I spoke to came with a tray to refill the salsa bar ingredients. We jokingly told him to start with the green salsa, but he proceeded to fill everything, and saved that for last! Really? Did you think you were punishing us? As he left I specifically said, "thank you", and he just ignored the comment. We both decided to Yelp this trip. I hope he gets a clue that the world does not work that way! The young lady that originally took my order was friendly and polite. BTW- they forgot part of our order, and I'm not driving 1/2 hour for it. Food is always good, however service attitude leaves MUCH to be desired. I can find more places to spend $60, where I am treated with Common Courtesy. We were there on 1/5/19 at 2:06pm, store #3560, order #3150. read more

They just ran out of chicken again and they tried serving us bloody chicken. The i would stay awaymanager (jazmin) tried to ignore me when I was asking why they would plate bloody chicken and had an attitude. this place is going downhill very fast and now I have to question any of the safe food practices at this place. I would stay away to avoid getting sick. read more

Waste of time waiting. Had a to go order. Crispy tacos and a drink. It took me almost half an hour to get that. I was on my one hour break. Had to go back to work right away. People behind the counter seemed bouncing into each others and it was not busy either. The restaurant smelled like their restroom. I dont know, may be they have a plumbing problem. They better find that out soon or somebody else may write another review. If i have time in the world and a strong stomach i may be going back. May be. read more

What happened to el pollo loco. Used to be good. But this one is no good. I ate here twice since I've moved to Carson City. Both times the chicken was dry. Almost like its been sitting around all day. Where did they get their chickens from...gotta be the smallest chickens ever. I'm originally from LA, and the pollo locos over there are way better... read more

Absolutely horrible. My first time ever in an el pollo loco restaurant. And my last. Ordered 3 wings and a side of beans. The wings were so dried out from sitting under a heat lamp that I could not even bite into them, and I could not cut them with a knife. Not a plastic knife, a real knife at my house. The beans were terrible, hard beans in way too much liquid. The woman, actually a little girl, shortchanged me three dollars at the window. This was over a week ago, I contacted el pollo loco directly that day, to date no response. Don't ever eat here. read more

This place never disappoints when I am feeding the fam, but I've never ordered anything but a family meal. Tonight I ordered a new chipotle avocado burrito and am quite impressed. It would be just as good without the chicken, chock full of beans and rice and generous avocado. Service was great and quick on a snowy Thursday night. Love the avocado salsa. Always a good bet to go here for the fam, now I know the individual entrees are equally as good. read more

This was horrible - first time and last time. I ordered the grande avocado bowl - well I finally found a bite of avocado. I thought it would include avocado but I was wrong. I asked for NO sour cream - receipt said no sour cream but THERE was plenty of sour cream which I cannot eat. Chicken dry and over cooked. The other order was dry chicken as well. Lack of seasoning on any of the beans or corn. The place had a funny smell when we walked in - guess I should have known then. The bill was almost 20.00 for the 2 of us - could have eaten at the other famous taco place for a lot less and it tastes better. Beware. read more

This El Pollo Loco is a joke. The food is terrible and overpriced for what you get. As I write this review, I am more than a bit angry. This evening I went through the drive through of the El Pollo Loco on Williams St. in Carson City and ordered the double loaded nachos. This meal was almost $10. When I got home, I discovered a handful of chips with maybe ten (10) very small cubes of dried out, tasteless chicken, a smear of guacamole, and what looked like a smudge of sour cream on the side of the box. I called the restaurant and told the manager that I was very disappointed in this meal, and I wanted it made right. The manager said I had to bring the meal back right away to get another meal. Or I could get a discount at a later time. A discount? You have got to be kidding! Being disabled it's hard enough just getting around, let alone after being settled down and having to get back out, waste my time and gas, and drive to the restaurant to give back a box of cold garbage. Then, if I was willing to do this, the manager wanted the tracking number from the receipt in order to verify my purchase. I told her I couldn't get to it, and then I started getting really mad. DO NOT go to this restaurant. There's a reason why it has 2 1/2 stars. The management is terrible, and the food is worse. So, tonight I had a handful of soggy chips with very little chicken for almost $10.00. I could have bought 5 bags of chips $10.00. I only work part-time, so in actuality, this meal cost me an hour's labor. This manager and the people who work there should be ashamed of serving anyone such a meal. Rest assured I'm going to call the corporate office on Monday morning. read more

My son and I came into the restaurant 10 minutes before closing time, as we didn't know they close at 9:00 P.M. We're from another area where they are all open until 11:00 P.M. We both wanted a 3-piece leg and thigh meal, but the man informed us that, because they were closing in 8 minutes, all they had were 2 pieces of dark meat. We were going to go elsewhere, but he offered to sell us the 2 pieces plus a breast for one of us and the other would get a 3-piece white meat dinner for the same price as the dark meat meals. . The meal took a while to be delivered, and we were a good bit disappointed with what we got. The food was all overcooked, to begin with, sides as well as the chicken. My son remarked that his breasts were so overcooked, they tasted dry, and his wing was so small, there was hardly any meat on it. My leg was the smallest chicken leg I've ever seen, and the thigh had been cut with a knife to be even smaller. Not much there. My breast wasn't as bad as my son's sounded; not so dry, but it wasn't juicy either. . The first thing I noticed was that my son's corn looked old and overcooked. Instead of the usual yellow color, it was browned. Our macaroni and cheese was very cheesy, but seemed a bit overcooked. My potatoes and gravy looked and tasted good. read more

Three months ago I reviewed this place and said the food was excellent but the drive-through service, although friendly, was prone to errors. Well, after visiting this El Pollo Loco again today I can say that nothing has changed. I made the mistake of not following my previous recommendation to always check your order before leaving the drive-through. After departing I found that there was no dressing for the salads I had ordered and no napkins or utensils. Again, this is good food at reasonable prices but the drive-through is always an adventure. read more

Good value for dollars spent, wish they had BBQ/spicy chicken available year round. Hard menu for diabetics, beans/corns or rice in almost every meal. Currently we buy there once a month on average, super friendly staff. read more

Worst service I've ever had at an El Pollo Loco. Server doesn't listen to the order had to tell her 4 times on everything.

I love El pollo loco but at this location is seems like they have a ton of people working but everyone there is a total air head. One thing for sure is you order something twice it's never the same. The last couple of times the chicken has been just barley cooked to pass as edible. And my food always sits there for days while the employees are gathered around talking. The food is good but the customer service needs a total make over. read more

Yeah, I'm a fan. Can't help myself. The service is fast, the restaurant is clean and the chicken is bomb diggity. I like the Chicken Tostada. It is in an edible bowl and comes with rice and beans in the bottom, I can never eat the whole thing. I never wait more than 2 or 3 minutes in the drive through and I've always gotten exactly what I ordered. Yes, I am loco over their pollo. read more

Will not be going here again. Yesterday (3-24-19) early evening, I took my son here for dinner. The young lady who took my order was polite and friendly. When my order was ready, the man prepping the trays/food to put on the counter was VERY rude. First off, he put the trays on the counter and read the ticket "Bob" your order is ready. The young lady told him "No her name is "T******, read the ticket!"" I was watching him as he laughed looking at the ticket. He continued to laugh, and called my name the correct way. When I got to the counter, I noticed my side salad only had about a tablespoon of dressing on it. I asked if I could please have an extra dressing. He then got a very ugly attitude with me. He told me (in a very rude tone) he would have to charge me extra. I told him my salad was almost dry, and that the other times in the past, they did not charge me. He got an uglier attitude with me and said he was going to charge me for it. Because of his ugly attitude and looks, I said never mind. I was nothing but kind and polite, he was very rude and ugly. He was Hispanic between the ages of 18 to very early 20's with a mustache, I did not get a name, I was pretty unhappy and just wanted to eat and leave. The same guy gathered food and called the name "Jesus, your order is ready" he was treating this customer pleasant and kind. No dirty looks, no rude tone. No attitude toward him at all. Jesus was seated next to me, his wife had a side salad. She walks up to the counter, asks for extra dressing. He gives it to her! No charge! Free! I felt like because I was white, he had an issue with me. My food, I was only given about 2 tablespoons of black beans. I've been to this El Pollo before, and the portions were larger. I believe it was all because he had something against people of another race. read more

I've been back to El Pollo three times since my last review and I'm thrilled to report that they have listened and turned up the heating system. My friends that dine with me also agree. The temperature is now normal and having lunch at El Pollo Loco is enjoyable once again. Thank you! read more

Happy to say my favorite cheap go-to place for lunch has made some changes and it was very good today! Service was good and friendly. The food was hot and fresh and the salsa bar was well stocked. Whatever changes were implemented have paid off. I expect to go there several times a month like I used to. I hope the crazy chicken doesn't force me to come back with a change of opinion again. read more

ALWAYS MISS UP MY ORDER! Not only that but every time we get the ranchero burrito it comes with bones cuts our mouth by time we feel it they don't give napkins or utensils there prices went up on everything read more

Bad experience in the drive thru. We were promptly asked what we would like to order, and the experience went down hill from there. We stated what we wanted, then nothing from their side. We said hello into the speaker a few times and no response. An occasional click on of the mic but no one spoke. We decided to drive to the window in case their system was malfunctioning. We drive to the window and it was open but no one was there to greet us. Finally a girl came to the window and asked us what we were doing. We told her someone asked what we wanted, then never returned. She said "oh tell me what you want". We told her again. When she came back with the food, she basically tossed it at us and slammed the window shut. No thank you, no have a nice day, no acknowledgement. We sat there until the manager came to the window and we let him know how rude she was. He apologized and said he would talk to her. That increases my rating from 1 Star to 2 Stars. Hopefully he really does. Upon arriving at home, I was disappointed in my meal. Having ordered the particular salad many times, it was greatly lacking toppings. Last time I ate inside the store was very dirty and now the drive thru experience was disappointing as well. read more

Consistently good food here. Prices are higher than places like Taco Bell but worth it as a treat. Chicken tortilla rolls are tasty as are many of the burritos. The chicken quesadilla with avocado is also quite yummy. I definitely get cravings for my El Pollo fix! read more

This place started off great, all of a sudden the chicken was stale or something old I'm not sure what but not fresh definitely. It's better they close the store before they make somebody sick then tried to pedal off old food. Never buying food there again plus it's pricey. read more

Very few and I mean few places in this town have vegetarian options. May not be the most authentic but it gets pretty close for us who dont like meat or meat juice or meat fat in food. The avocado sauce I could drink straight. read more

Although I never head back from anyone locally or at a corporate level since our first unfortunate experience at this El Pollo Loco, we've gone back a few times because of it being conveniently located right next to us. Every experience since has been consistent, being the food is hot, delicious, and quick. Their creamy avocado sauce at their salsa bar is sooooooo good. They remodeled the place too and it's comfortable to dine there now. Honestly these guys would have gotten 5 stars if they had at least attempted to resolve our problems with the first visit. We left a corporate and yelp review and heard nothing back. Just hope everything goes right the first time! Oh and everything is neater and less messy when you dine in rather than go through the drive thru, from our experiences at least. read more

worst experience ever. we ordered 3 things. and we sat in the drive threw for 20 minutes with 5 people behind us. they came up the window to take our money and then that was it. all the girls were standing in the front talking . didn't even get our full order. I made them give us our money back. first bad experience I've had there so far and we go there often. those girls need to be fired . HORRIBLE customer service !!! read more

Two times in a row ordering the chicken dinners, the flavors were good but the chicken had been on the grill for hours. dead, dry, lifeless (over cooked) read more

had dinner from this place last night paid alot of money for crappy food..the chicken pieces were like eating dried leather...beans were tastless...rice and tortillas only good part of it read more

I frequent this restaurant 2-3 times a week for over a year and always use the drive through. I have seen the restaurant empty as well as completely slammed and I have NEVER received such terrible service as I did today. There were a total of 5 cars in the parking lot, and 5 employees that I could see inside the restaurant through the drive thru window. While waiting for the person in front of me to get his food for 18 minutes, the dog that was in his car climbed into his lap and the woman in the drive thru window reached out to pet the dog and let it lick her hands and arms. We waited another 14 minutes after that for him to get his food, and then came up to the window. Who knows if the employee actually washed her hands, but as disorganized as the employees were inside, I seriously doubt it. I ordered the Poblano burrito, and when I finally made it to the window, the woman dropped the product she was about to give me onto the floor and had to make another, only to find out it was the wrong order. She then had a different burrito made, which she thought was my order, and yet again, was not. After taking my order for the second time, we waited for 23 minutes in the 102 degree heat for the burrito while the guy in the car behind us began yelling out of his window because it was taking so long. (there were 4 cars behind us) This entire time I was looking through the drive thru window and 4 of the 5 employees inside were literally just standing around talking and laughing (directly in front of the window)while one person made the food. I could see that there were no customers at the counter inside the entire time I was at the window. My fiancé in the passenger seat asked me 6 times to just leave because we had waited so long, and it took all the patience I had for me not to open the drive thru window myself and ask the cashier to refund my money so I could leave. After waiting a total of 45 minutes in line I was finally given my burrito and the guy in the car behind me was irate. There was no apology from the staff about the wait, or for getting the order wrong. In fact, they all had a bad attitude and were very rude. Definitely no customer service skills present there. I must say, I've never had such a terrible experience at a drive thru before, and after over a year of frequenting this restaurant I will not be returning and I will leave negative reviews on every website I can find - that is how disgusted I am. read more