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    El Pollo Loco

    2.3 (93 reviews)
    Closed 10:00 am - 10:00 pm

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    Chicken Nachos $5 and comes with a drink...not bad
    Tish P.

    I tried to eat here once and they really annoyed me. I ordered in the app only to get there, wait curbside, and be told they were out of what I wanted! Mannnn, if y'all don't stop wasting my damn gas!!! But this time, $5 off coupon hit my inbox for my birthday and I said what the hell! I ordered the $5 chicken nachos and upgraded the drink to large for $0.20! So for a couple of dimes, I had a pretty hearty dinner. The nachos had some heat but they weren't nearly as hot as I like my food. The chicken had a good taste, and the chos came with queso, beans, sour cream, pico, guac...I mean, I would actually pay $5 for that AND A DRANK! They also gave me extra chips, pico and green guac looking sauce. I fcks with it...y'all chicken meals break the bank though!

    Chicken Avocado Bowl
    Susie B.

    It was very delicious. I've been wanting to eat here because I tried a couple bites of someone else's order a while ago and I thought it was exceptionally good. So I went, it did not disappoint. Everything was fresh and really satisfying. I will be back when I want a quick alternative to all the other local Mexican restaurants.

    El Pollo Loco Cypress
    Mai C.

    I placed a huge order online only to get an email that said they did not get it. So I have to do it again and called the manager - when I got there, the order was not yet ready and they told me its gonna take another 10 mins - we waited and it took 50 mins. I love the food here but the service is crazy - there were customers going in and was not even acknowledged, so they wait and no one comes to the counter and they end up leaving - the restaurant was dirty . i was surprised because I usually have food delivered or drive thru , I am satisfied with the food but was surprised by the service inside.

    This is how my double chopped salad came  Just a little meat and lettuce nothing else
    Cecile S.

    Ok so i decided to order el pollo loco a few nights ago and its not around the corner from my house but i wanted something different especially after seeing the salad online, well i showed up an hour before close and ordered 3 different meals and the worker actually repeated the order back at the drive through because the inside was closed at 8pm with people still inside eating. I ordered and make it home and my son's quesadillas was a kids portion and cold and dry with hardly any meat and my husbands 2 piece chicken order was incorrect and the portion size was enough for my 2 year old granddaughter! My salad was NOTHING AT ALL like it was on the picture NO DRESSING! NO UTENSILS! It was only wilted lettuce and a few pieces of cold dry chicken! So naturally i was pissed! When your hungry you expect to get good food and the fact that i had to drive a little far really made me mad so i called and complained and the manager told me to come in to replace the order and normally I wouldn't go back! But i did this time only because it was such a disaster that i needed them to REDEEM themselves! So i go back 2 days later (7-12-23) and go inside now because its actually open and the girl at the register acted like she was scared to talk or she didn't understand what i was saying and she just looked at me! For a second i thought i was talking to a non working robot! Finally the manager Greg walked up and took and replaced my new order, which he was polite and gave me no issues and now im waiting for my food and its hot in there seems like the ac was off! But once my food was ready another guy who works there literally threw my food bag on the counter and walked off not letting me know it was ready and he seemed very rude!!! not to mention when i walked in at 1st I was not acknowledge! No one said a word! No one seemed happy! The energy is put off to the customers so now i am concerned about the quality control of the food. Small portions and my salad STILL was not right! ( what's so hard about making a salad) I was almost scared to eat it after seeing the staff acting like invasion of the body snatchers! NO PERSONALITY! I can definitely tell the food is made by workers that just need a check! There is no care or love put into this food at all! I will not ever go back or recommend! The lack of care and energy and cleanliness (food safety) of the establishment is a No for me! And i am only giving 2 stars because of the manager Greg! Who does seems overwhelmed because he is doing everything from what i can tell. The owner of this location needs to pay attention and regroup! NO REDEMPTION!!!!

    Jim P.

    My son and I went into this EL Pollo Loco, noticed the attended behind the counter was talking it up with another co worker, was more concerned with that conversation than serving customers. She is a short, small, petite black female, shoulder length black hair just over her ears, about 20-25 years old, with a heavily tattooed appearance especially around her neck. She does have a nice smile. She finally decided to come over to the counter to take our order. She was cocky, obnoxious, full of herself in her own presence, appearing to be annoyed with our presence. I placed my order for a Classic Chicken Tostada bowl, with a chicken blanco burrito asking for a regular cup for ice water. This woman, placed a small clear child's size SIPPY CUP down in front of me. I asked for a regular size cup for my ice water. She responded "I don't THINK it's allowed" refusing to provide a plain paper cup to a disabled senior citizen standing before her with a cane and severely limited ambulatory ability, my son standing next to me to support me to prevent a fall. Her inability to "THINK", cost your establishment over $91 sales for in-house dining and a take out order. This young tattooed black female is an arrogant employee of your EL Pollo Loco dining facility. SHE IS NOT CUSTOMER FOCUSED. My son and I went to another El Pollo Loco facility where the staff there are CUSTOMER FOCUSED, KIND, CARING and more importantly are of the ability to "THINK". Your second facility was more responsive and customer care oriented, providing an old disabled man's need of an inexpensive regular sized paper cup for ice water to avoid multiple trips to the fountain and possible fall. JUAN who promptly served me with a regular sized paper cup for my indoor dining ($29.30 meal) later accepted our take orders ($62.32). JUAN was a nice caring young man, friendly, promptly greeted my son and I, taking our order, while providing a decent paper cup as requested for my ice water. My son and I had a fine meal, took home some great eats with our take out orders to our families in separate take out bags. My wife, my son, his wife and his two young boys enjoyed these 8 piece family meals. I suffer from severe heart disease and from severe vestibular disease affecting my balance and depth of field, requiring routine ambulatory support. None of this mattered to your Spring Cypress female employee counter attendant. When she refused to provide a regular paper cup, I told her she screwed up. She then promptly and arrogantly quipped "Have a nice day" as my son and I departed for another El Pollo Loco Restraunt. This ONE STAR REVIEW is for the CYPRESS ROSE HILL Rd EL POLLO LOCO Restaurant only.

    $16.87 for two "burritos" but tacos ? Not worth it!
    Susan R.

    I order a Chicken Avocado BURRITO and what I got were more like tacos with old brown lettuce? What a shame!! Extremely disappointed on this restaurant! Wish I could give 0 star, deserves less than that. Don't bother coming here, they don't care about you.

    Street Corn Double Chicken Salad !! Mmm!

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    10 years ago

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    7 years ago

    Neither one of the entrees we ordered was correct. Kevin was very nice. Everyone else could care less about servic

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    Jessica B.

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    7 years ago

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    Jessica B.

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    9 years ago

    Tacos had 3 or 4 pieces of meat! Full of cilantro and onions!!!! No meat! Don't get them! Waste of money. Jack is better!

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    10 years ago

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    9 years ago

    they forgot my tortillas.. how can you forget to put my fuking tortillas in to go.. you suck

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    Urban Bird Hot Chicken

    Urban Bird Hot Chicken

    3.9(48 reviews)
    1.0 mi

    Nashville Hot, Not Hot Enough Came here with my friend and…read morewe split a full order of the Urban Fries in Nashville Hot. The portion size was really good and both of us left full & bloated. The tenders pieces were huge and there was the perfect ratio of fries to Mac. Overall, I would give the Urban fries a 3.5/5. The chicken itself was a bit on the dryer side and some pieces were tough, but the coating was nice and crispy. Furthermore, the fries were pretty standard with some crisp and pretty thick. The best part was the Mac n cheese which was really creamy. I was a bit on the fence on if I like the flavor of the sauce they used though. The Bird Sauce was really sweet and reminded me of a honey mustard. I personally thought it was a bit too sweet but the more I ate it the less I was opposed to it. Also, the Nashville Hot didn't have any heat at all and I wish there was more overall flavor. I think I would come back to try a different flavor and maybe up the spice level. Service/Ambiance: Service was fine and there was quite a wait for the food (but that just means it's super fresh). The vibe inside reminded me of a fast food restaurant where you order and then never really talk to the staff again.

    Hello everyone! It's playoffs time! I stopped here to grab some Urban Fries and some lemonade. This…read morewas something different for me , but this was very good. The lemonade was nice and sweet. The service was ok. It was a little busy, and I only saw three people working at the time so I had a little wait. Ambiance is nice. Good for a brunch. Come try it.

    Photos
    Urban Bird Hot Chicken - Inside

    Inside

    Urban Bird Hot Chicken - BBQ Mac Chronic meal fries

    BBQ Mac Chronic meal fries

    Urban Bird Hot Chicken

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    Raising Cane's Chicken Fingers

    Raising Cane's Chicken Fingers

    3.2(88 reviews)
    0.2 mi
    $

    Raising Cane's Chicken Fingers are on point me and my wife just love this place fries are all ways…read morehot and good, everything is so fresh and good to go!

    When I read that the Cypress Cane's location was open until 2am, 3am on weekends, I thought someone…read moremade a mistake. I guess that statement is partially true. These are their true hours. I'm the one that was mistaken. With a Caniac craving, I arrived past 9pm on a Sunday to the busiest Cane's I've ever see. The drive-thru line wrapped around the building. The parking lot remained full. The amount of vehicles circling the building hoping to find a spot caused mild traffic disturbances. Waze marked the lead in road as red for standstill traffic- okay, I'm kidding with that one, but I wouldn't be surprised if they did. Among all of this, the employees of Cane's stayed strong. Like a well oiled machine they powered through the endless line. They were efficient for sure, but I was most impressed by their care and customer service. This team is truly running like a well oiled machine. As far as the food, Cane's is Cane's. If you're new to this concept, you really only need to keep two things in mind. 1. They serve 4 main items, fried chicken tenders (yes, only tenders), crinkle fries, coleslaw, and Texas toast. These 4 items are offered in a handful of variations and combinations. 2. No matter which combo tickles your pickle, enjoy it with Cane's sauce. In addition to a basic requirement for the chicken, it also pairs well with the fries, their Texas toast, and most any protein or savory bread you have lying around the house. Long story short, if you can handle the crowds, you've earned your chicken.

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    Raising Cane's Chicken Fingers
    Raising Cane's Chicken Fingers
    Raising Cane's Chicken Fingers

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    JLB Eatery - BBQ Burger. Get in my belly!

    JLB Eatery

    4.2(251 reviews)
    2.3 mi
    $$

    Decided to to give them another try this afternoon when in the neighborhood. First-class friendly…read moreservice from a young lady named Rain when we first walked in - great recommendations and took the time to show us their many sauce options for our incredible burgers! The patties were hand-formed and perfectly cooked and seasoned, the veggies fresh & crisp and that bun. That bun is spectacular, soft, pillowy and had a very nice texture and flavor. Will be back for sure and please let Rain know that her amazing attitude and personality made all the difference!

    I would like to express my concern regarding a recent experience. Historically, the service and…read moreculinary offerings have consistently met my expectations, and the staff has always demonstrated a high level of professionalism. However, my visit today did not align with these established standards. Upon receiving my order, both containers were placed on the counter. The attendant then proceeded to assist other patrons. I inquired about my beverages, and after reviewing my receipt, she provided two cups, placing them on the counter before attending to other customers. I then filled the cups, secured them in the cup holders, and placed them in the bag. Subsequently, I awaited the bagging of my food items. As the attendant continued to serve other customers, I eventually had to interject and inquire about a bag for my food, noting a bag lane nearby. She confirmed its availability and resumed assisting other patrons. I then commented, "Okay, so I'm suppose to bag my own food." I must convey my significant disappointment, as this level of customer service is uncharacteristic of my previous experiences at this establishment. I felt a distinct lack of respect and a sense of being disregarded.

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    JLB Eatery
    JLB Eatery - The dark fries are the burnt and stale ones

    The dark fries are the burnt and stale ones

    JLB Eatery

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    In-N-Out Burger

    In-N-Out Burger

    4.1(56 reviews)
    2.9 mi

    In-N-Out is one of those places that proves you don't need a massive menu to do things right…read more Simple, fresh, and consistently good every single time. The burgers taste like actual burgers--fresh, juicy, and made to order. The fries are cut right in front of you (which still feels like a little flex), and everything comes out hot and fast even when the place is packed. And of course, if you know about the not-so-secret menu, ordering "Animal Style" is basically a rite of passage. What really stands out though is the service. The staff is always friendly, the place is spotless, and the line somehow moves way faster than it looks like it should. It's one of the few fast food spots where you can tell the employees actually take pride in what they're doing. Great burgers, great service, and prices that somehow still feel reasonable in 2026. In-N-Out continues to prove that when you do the basics really well, you don't need anything fancy.

    I caved and tried the in and out, held out for a while until a friend encouraged me to try this…read moreplace when it was brand new to the area. I'm not going to lie. I was sold. This place was on point and delicious. The fries were great! And the burgers were delicious. Fast forward. I've came here quite a bit and it's just gotten worse every time. It almost seems as though the buns were stale before they grilled them and it makes the edges of the bun very hard. The burgers have a weird taste to them now. Whatever they did. Undo it. As for the staff. Always polite and welcoming! Never had one bad experience with the staff here. And the whole old school burger spot vibe is great! Going to take a break for a while but hopefully the food gets back to how it was.

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    In-N-Out Burger
    In-N-Out Burger - Cheeseburger protein style & fries!

    Cheeseburger protein style & fries!

    In-N-Out Burger

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    Chick-fil-A

    Chick-fil-A

    3.0(111 reviews)
    0.4 mi
    $

    There's no park here... but there is great service!…read more Stopped by for a quick dinner before heading to the park, and most of the staff here were genuinely sweet and attentive. When we got to checkout, we were still trying to figure out what my little one wanted. Our cashier had started chatting with a coworker for a moment (which was totally fine since we were still deciding). A leas abruptly interrupted and told her to help us right away. I get the intention, but it probably would've been better handled by pulling her aside instead of calling her out in front of everyone especially since she didn't realize we weren't ready yet. Even with that awkward moment, the cashier stayed professional and calm, which I really respected. Checkout itself was quick and efficient, and our food came out within minutes, fresh and exactly what you'd expect. But the real star of the show was the sweetest hostess. While we were sitting down, she came by with the biggest smile and asked if I wanted a water refill. Then she brought my little one a stuffed animal, which immediately had her grinning ear to ear. Every time she walked by after that, she gave us the warmest smile like grandma energy that just makes a place feel welcoming. To top it off, we went to grab our free rewards ice cream and my little one really wanted strawberry. They only had vanilla, but a manager went above and beyond and he scooped vanilla into a cup and added strawberry preserves on top to make it happen. Little moments like that go a long way. Definitely wanted to give this spot a shoutout for the kindness and extra effort.

    Let me start the new year with a 5-star review. Here was my story about this Chick-fil-A restaurant…read moreat the Cypress Towne Center. I was really tired from walking at several stores last night. First thing came to mind was to get a refreshing drink at a known restaurant. I remember Chick-fil-A has what I wanted. So, I ordered a large lemonade. The service was fast and employees were super nice. I was very impressed and felt very welcomed. Prior to arriving here, I had a huge meal, I couldn't eat anything else. They didn't shoo me away because I only ordered a drink. I sat on a table by the trash can to catch up with my friends on social media. Suddenly, an employee walked up to ask why I wasn't eating anything. Haha. I told her that I couldn't fit one more solid food in my stomach. Then, we had a short conversation. So nice. I may have sat there for an hour or so. My feet regained energy. I thought to get a piece of brownie for the road. Overall, I had a wonderful experience at this 290 Cypress restaurant. I'll be back again soon. I'll definitely order a meal next time.

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    Chick-fil-A
    Chick-fil-A
    Chick-fil-A

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    El Pollo Loco - hotdogs - Updated September 2026

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