I stopped going to this location after a new Franchisee took over. There was multiple complaints about the quality of food. It was so true. Went back after boycotting this Irvine restaurant to give it a go. I've never seen such invisible chicken. Smallest 2 pieces of chicken ever and bought a $13.00 tostado and they forgot my creamy cilantro dressing. Had to eat my tostado dry. Sucked. I won't go back again. Cheap ass owner. I tried but I'm done with this owner. read more

THE MENU PRICES AT THIS LOCATION ARE MORE EXPENSIVE THAN OTHER STORES. I ordered drive thru earlier today - 2 BRC burritos and a small drink - $10.85? Seriously? My mom and I thought they charged us wrong. Couple of hours later we went to EPL on corporate park way/ barranca to get soup and the lady said it should have been 6 something for 2 BRC's and a small drink. So I decided to come back here and I asked the guy why they're more expensive, and his response was "uhhhhhh I don't know". I didn't even bother with him and just left. I would much rather drive a little further for a CHEAPER menu and BETTER customer service at the corporate parkway location. The big guy at the drive thru window with long hair has an attitude with no customer service at all. Definitely needs to be retrained. read more

I've never been to an El Pollo Loco before.... EVER. We were pressed for time so hubby suggested we just pop in here for a quick bite. He also warned me to ONLY order the flame grilled chicken because according to him, I would hate the fake Mexican food in here. So I ordered the 2 piece chicken with 2 sides. I must say, the chicken was really really good. I was surprised that a fast food place could make such moist chicken. The green sauce they have at the salsa bar went really well with the chicken (kind of reminded me of the green sauce at Inka Grill, but Inka Grill's is much better) and they also had fresh jalepenos. I think I have found a fast food place where I actually like the food instead of just settling for it because it's close by and convenient. Hubby got tacos which I didn't try since he said I wouldn't like it. read more

El Pollo Loco - Fast Food Near Me - Irvine, California

I've been to El Pollo Loco before when I lived in San Diego and have passed by (what I thought was) this location several times now. Let me explain...this El Pollo Loco is on the intersection of Jeffrey and Alton. But on the opposite corner of Jeffrey and Alton, there is an El Chollo Cantina. They both have super markets in their respective plazas and it completely threw me off. Thank goodness for my Google Map app (sorry Yelp, the Blackberry app is sooo slow!) I called the restaurant and the nice lady on the phone pointed me in the right direction. I occasionally get their coupons in the mail and decided to go in for the new Carne Asada Tostada (steak taco salad.) It was essentially -$1, not great savings, but any filling lunch that is less than $5 is a winner to me. It also comes with salad dressings, but you really dont need it. The location is nice, the place was spotless and the staff was super friendly. You can visually see them cooking the chicken and other meats in the kitchen (and it smells delicious!) When I picked up my order the guy thanked me for coming in. When I went to get one of their 4 salsas (regular, spicy, very spicy and spicy avocado...when I'm still iffy about), the manager thanked me for coming in. When he saw I was getting 3 salsas, he came back with a separate small baggy to hold the salsas. "It would be a shame for them to spill all over your bag," he said. True that! Lastlye, they have a -$1 off any $5 purchase coupon on the back of their receipt for taking a short survey. A lot of times people forget to look on the back of receipts - like Panda Express (who doesn't want a free entrée!) They also sell Foster's ice cream desserts, yum! This place is pretty darn awesome. I will definitely be back to use my other coupons including their healthy alternative menu - skinless chicken. I know, I know, 'fast food' is never 'that healthy'. Don't tell me how many calories are in my taco salad! :P read more

El Pollo Loco - ouside El Pollo Loco - Fast Food Near Me - Irvine, California

Actually this place deserves 3 1/2stars. This location is kinda hidden from the big street, the sign is not too noticeable. I got the coupon for a free one entree with $10 purchase, so I bought 8 pcs of legs and thais, then chose tostada salad to go. The salsa bar was not super clean but it was ok. They got 4 different salsas and chopped cilantro, lemon pieces, pickled peppers and fresh peppers. I tried the hot green salsa, it had many chunks of chopped onions and it was a bit salty to my taste, but it was not as salty as other locations. Mild salsa was fresh . Chicken pieces were too cooked, meat was all shrunk, but the good side was that all fat had dripped down the grill from long cooking. Also the chickens were not as salty as other locations, I appreciated it. Tostada was better than what I paid for. Big chicken breast chunks, chopped lettuce, beans, cheese, pico de gallo, rice and avocados. Got the sauce on the side, which seemed like some kinda mayo, so I didn't bother it. Tortilla shell, i like the one at Baja F**** because it is more flaky pastry like, one here is a big fried corn chip. Once in a while, with a coupon deal, this place can make a perfect lazy sunday dinner. read more

El Pollo Loco - Very little meat. Must have been cooked too long. - Fast Food Near Me - Irvine, California

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Great customer service,all the staff are very helpful and friendly,the chicken tastes amazing and the restaurant is always very clean.

Food is predictable, but one server(tatted male) just looks at you and doesn't talk. It makes for a difficult exchange when ordering. "Hi, how can I help you" is all you need to say! Is there no corporate training left? read more

great service I freaking luv this worker Tamara. She did a great a job. Ivd got to come back

The chicken is cook inconsistent and mostly dry. Service is not great either. The quality and price of what you're ordering is not worth it.

Great food. Super service. Brilliant people. Wonderful service.. Close to my house

Came here yesterday for lunch.... I was happy with the drive thru service, and thought about honking, like the sign on the window asked... but there was someone sitting just past the driveway, eating, and I thought that would be rude :) I had the Poblano Burrito. It was good! I feel like the salsa has changed here... its very watery and also very chunky too. I know that almost doesnt make sense, but its not the same. Kind of a bummer. I also had a crunchy taco.... Everything was delicious! read more

El Pollo Loco - Pablano Burrito - Fast Food Near Me - Irvine, California

They did not make their chicken tostada salad as described on their menu! No avo, no cheese!! Sad I have to do a food inventory on my drive up order...wouldn't think too hard a job to make things as customers paid for! First time last time here... read more

Definitely the worst el pollo loco experience I have ever had. I am a big fan of this place, up until my last encounter. I got to el pollo loco around 6:30pm and got into the drive through. Order wasn't taken until around 6:47pm. They asked me to park on the side and they will bring the order to me. I paid and made it very clear that I wanted red and green salsa to the cashier when I paid at the window. I parked and waited. 40 MINUTES LATER, all the cars at the drive through have been served and no one brought my order. At one point a cashier did drop by the parking to give an order to someone else. I also told him for the second time to please remember my salsa. He said yes. I still waited and no one came. At this point it was ~ 50 minutes. I had to go in to the shop personally and ask for my order. It turns out they totally forgot it. So they had to make my order and make me wait outside in the cold because they had closed their shop already. It took them another 10 minutes. So total 60 minutes (an hour) And they still forgot my salsa even though I told them twice. I had to go back through the drive through to ask for salsa. And even when I went back, they gave me the wrong salsa. This isn't just a mistake, this is just terrible, terrible service. I am never, ever coming back here. The only person who was actually decent was a cashier named Daniel. He was actually sincere and was he only one who did his best to help me. If I could go back in time I just wouldn't come here. I also notified the company over receipt and they said they would contact me about this order, but alas, they didn't and can't even take care of their customers. read more

9 times out of ten I order from here, they make a mistake. The folks working here either forget this it that, give me wrong items, or forget my receipt, which is a violation by the way. The people who work here are not well trained, they clearly don't want to be here, and they are horrible at customer service. I hope they shut down and this location goes to an operator who actually understands customer service. Or that a better restaurant opens in its place. I am really sad that these workers are lazy, make subpar products, expect more pay, and can't even do their jobs correctly. read more

I asked for Mild sauce And I got chopped tomatoes and small containers. They had really bad customer service also They were rude read more

El Pollo Loco - Fast Food Near Me - Irvine, California

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The service here is always the best. I never write reviews but when the service is great...... well I was compelled. I've been coming here since I moved to Irvine back in 2013 and not once was I disappointed. Definitely ringing the bell!! Keep up the good work ethics. John "Eddie" Infante read more

The chicken was rubbery and the pinto beans were mushy. Waste of money!!

I went through the drive thru today there and the guy with green eyes that works in the drive through noise was so dirty it was horrible I don't won't to take my food people that works in the drive- thru need to be clean and any fast food read more

The food is always good, the service today was not. Hubby ordered a Chicken Avocado burrito and when we got home discovered it is a spicy chicken burrito which regular salsa not avocado. Not the first time with this company. You need someone to check orders! read more

El Pollo Loco - Fast Food Near Me - Irvine, California

Sunday around 5:15pm walked in to do what I thought was a simple order. I just wanted 4 chicken breasts. They told me no chicken breasts for 30 minutes. Even if you don't have any ready it really doesn't take that long to cook a chicken breast. I guess they just didn't want to deal with it. I was the only one inside the restaurant and maybe 3 cars waiting at the drive through so they weren't that busy. Now I see why. read more

Bad service here!!! So stingy with sour cream!! Why are they so cheap here? I should have gone somewhere else to eat read more

Great service and food at a very good price. I noticed that they were in a really tight ship as the employees were out cleaning tables and sweeping and they knew most of their customers by first name read more

I'll have a side of salt with my salt please... oh and extra salt. Said no one ever. Ordered takeout and was so excited until I took my first bite. The chicken was so salty it made my body shake. And not in a good way. Oof. Try a different location or maybe a different place altogether read more

Today I went with my family as we where in the area, I ordered 3 chicken nachos and 1 kids meal the nachos didn't even have grilled chicken it was more like scraps of the left over chicken. I asked the cashier and the cashier that how come on other EPL's they give actual chunks of grill chicken and she said this how we do it here at this location. None of us finished our meals except for my toddler because her kids meal was actually presentable. Save your selfs the grief and go to another location everyone has an attitude here, and the manager doesn't even care he heard the whole conversation, and acted like he didn't even speak English. read more

I was helped by the nicest young man. His name is Adom. He did such a great job. I love the chicken. Perfect for a picnic.

I have always loved this place because of the great service. Now I love it more bc employees all wear masks. Thanks for wearing a mask while making our food. I hope they get paid well for all their hard work. read more

By far the best El Pollo Loco location I've been to with great customer service compared to the other locations. Was greeted once I came in and they were very friendly. Overwhelmed by what I just experienced because it's not usually that way. I will definitely be back to this location. read more

Waited over 30 min after placing a mobile order. Workers were not very friendly or helpful. People just standing and waiting.

National Burrito Day. Today only buy 1 get 1 free with coupon. They don't skimp on the chicken & ingredients here folks. Happy tasty adventures Yelp friends. read more

El Pollo Loco - National burrito day 2019! April 4, 2019 coupon. - Fast Food Near Me - Irvine, California

My coworkers and I would end up coming here every now and then when we get tired of eating at the work cafeteria. They have some good tasty fire grilled chicken for a very affordable price. They have bowls and other chicken combos that are quite good for lunch. After you've placed your order, they'll give you a pager to let you know when your food is ready. They have the sauce station right next to the drink dispenser. You should get some sauce while you wait. The most popular sauce that you'll discover if you haven't already will be their avocado salsa. read more

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This location has the tastiest food compared to other nearby locations. I mainly use the drive-thru and I am always greeted by a friendly cashier. The chicken is juicy and flavorful! I always get excellent service from Jose at the drive thru!!! read more

I visit this location at least 4 times a week between 8:30pm ~ 9:00pm and usually I order the exact same food every time (pregnant wife) and they ALWAYS forget some part of my meal. If they aren't forgetting 1 of the sides they forget the tortilla's. The food is always fresh and hot and the staff is always polite and courteous, they just can't seem to get the full meal right. read more

They won't make your mobile order until you arrive. They put all present guests ahead of any pickup orders. My order has been late by me than 15 minutes the past three visits. read more