I used to visit this location regularly, but unfortunately the quality has declined over time. The chicken doesn't seem as fresh as it once was, the sides aren't as good as I remember, and the portions have become noticeably smaller. It's disappointing to see the changes because this used to be one of my go-to spots. At this point, it would take a really strong reason--or a free meal--for me to give it another try. No problems with service, sauce bar is questionable at times but store is mostly clean when I visited. read more

Food here is hit and miss, when I first started visiting this location the chicken was fresh but lately I've been getting old chicken. After that I just stopped going altogether. Service was ok and Inside was ok sitting area is plentiful. read more

Loved coming here to get their chicken tortilla soup! I was feeling very sick and came to get several bowls of soup togo! Shout out to the lady at the front that helped me! She packed up all my soups nice and neat and put all the toppings on the side and wished me to get better! Loved every bite of this! read more

Came by on a Sunday lunch and the place was pretty empty. Service was super quick and the food hit the spot! The chicken was very tender, churros freshly made, and the spice was perfect. Considering the restaurant was pretty empty, I was pleasantly surprised how fresh the food was. On top of that, the price and convenience are incomparable. Love this spot! read more

El Pollo Loco - Menu - Fast Food Near Me - Irving, Texas

Friendly service and great quality food always. The Restaurant is always clean. Everything is organized

I went today and chicken is dry and not good flavor small portions and to pay almost $80. Food I will not be going back.

Excellent service! Very quick and friendly! Anthony was great! He was so nice and kind! Highly recommend

Very good food. Hard worker. Delicious leg and thigh and avacado chicken salad. Come to casper wy!!!!!

Delicious food. It's always piping hot and soo fresh. The workers and service is always wonderful. Wasn't charged for extra tortillas which I appreciate. read more

I happened to beat nearby and wanted to eat Mexican .Food is good service is fast and the staff are sweet to deal with. Must ry read more

El Pollo Loco - the menu of el pollo loco - Fast Food Near Me - Irving, Texas

Customer service was awesome, that's the only reason for the three stars but the food on the other hand well let's start off with the nachos, they were good but they left them to get soggy until the rest of the food was done! The stuffed quesadilla was not so good. If you are looking for real traditional Mexican food then this place needs to be passed. read more

Nice employees and a good environment and very good food, did an excellent job with service and had friendly vibes!

This is a chain style Mexican restaurant that serves all the staples such as tacos, burritos, quesadillas, etc. i really liked that they have 2 churros for $1.79. Sadly I did not get to actually order. **Average Food Cost(s): $6-$11 **Food: Didn't get to order. **Seating: They have plenty of tables and a couple booths. **Location: It's next to a Motel 6 and a Walmart, so the area is very busy in terms of traffic. **Service: Very poor. They literally didn't acknowledge my presence. read more

Great food! Great taste and they give you free churros so my daughter told me to review them

I came back twice after my first visit. They have improved their operations. Staff ware masks and gloves at all time while working in the kitchen. They were very flexible if customers want to use the coupons. Food is always hot and tasty. However, I would recommend they call by the order number instead of by customer name. I understand that the management want customers to feel special like the way Starbucks does. But there is a solid wall/partition between the register and the seating area. Employees have to shout the customer name out loud. Calling by name seems really nice from the MBA classes but it is not practical for this situation. Well, congratulations! I changed my rating from 1 to 4.5. read more

El Pollo Loco - Fast Food Near Me - Irving, Texas

It's like these people are trying to run customers off rude they don't wanna listen. They don't wanna get your order right then they try to keep you change will not be going back too bad I have gift cards. read more

We are from California and there's no place like el pollo loco in Cali! This place is a joke! The chicken was DRYYYYY!!!! service was absolutely terrible! I wouldn't dare to come back even if I miss the one in Cali. read more

Great Food And even better Churros, The food is made super fresh right in front of you and smells amazing

Poor! I don't speak spanish so I had a hard time ordering. $12.95 for a sandwich??????????????

Very friendly. It took a little while to get our food, but the place was nice. The floor was a bit sticky, but everything else was very clean. The food was absolutely amazing! The chicken was flavorfulzthe beans were rich and filling, and the rice was just right. read more

Fine place for tasty mexican food. Big portions and price was good too. Love it. Also the staff was friendly. I definitely recommend this place. read more

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I came here because I received the add in the mail for the lunch box and coupons on the back. I decided I would get the lunch box with bbq chicken based on the advertisement, then I got there and they don't even offer it and did not make any effort to honor the ad. Ended up getting the box with the quesadilla and the grande avocado bowl. The food was okay. Box came with chips, a plain churro, & beans (that were advertised as street corn). The bowl didn't come with chips or tortillas, but you can add them. I received my order quickly so if you're in a hurry this could be a good option. Overall I wouldn't recommend it. read more

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the food is amazing and the workers are always happy to help. definitely recommend. they have abundant seating and it's quiet. you could even come here to work. read more

Visited the drive thru on Airport frwy in Irving, Tx on 1/27/23. Ordered chicken nachos. The chicken was good but they left off the cheese sauce (queso), and the chips were extremely salty, and not edible. Will not be going back. read more

El Pollo Loco - Extremely salty nachos, missing the queso. - Fast Food Near Me - Irving, Texas

Dominic the manager and mira in drive through were both very nice and the food tastes good read more

El Pollo Loco - Fast Food Near Me - Irving, Texas

First impression was not good! Sign in drive through says download app and get free chips and guacamole. Attempted to order items from a coupon received in the mail, was told that item was only available at their corporate location... why did I receive a coupon for an item that is not available at the location closest to me? Asked for avocado and was told they didn't have any and ordered the free chips and guacamole for download. At pick up window, employee knew nothing about the app and free chips?!? Asked for a manager and he didn't know either Thanks to another manager on her out for explaining to all of us that the freebie would be on next order, and you gave to scan receipt. As for the food...it was ok fast food at a decent price. read more

The service was fast. The food was honestly so disappointing. The chicken tasted overcooked and a few days old. I was surprised to see pinto beans instead of black beans in the bowls and burritos. Can't speak to the atmosphere, since we went through drive thru. We won't return. read more

Their fire grill chicken is one of the better fast food options. I usually get half a chicken and it comes with two sides. I get mash potato and rice. The avocado green sauce is the BOMB! and its made at every location. No matter what you get, you have to ask for that green sauce! They also have 500 calories bowls for the health cautious. read more

Peak, chicken is cooked right in front of you and is very amazing and they dont cheap out on seasoning.

I ordered a double chicken tostada. I was upset with the avocado. If you are going to advertise a salad and then give me bad avocado, please don't. Worst meal. read more

El Pollo Loco - Fast Food Near Me - Irving, Texas

I can't give negative stars but I wish I could. Let me start off with the customer service, it was a really bad expression made me feel like I was getting in trouble every time I had a question. The cashier was rude at its finest and to top it off the meal I ordered wasn't good at all. The chicken was undercooked and the avocado just take a look at the image I will not be back there! read more

El Pollo Loco - Avocado - Fast Food Near Me - Irving, Texas

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Food was okay I order the tostada bowl they reused old chicken even tho the whole grill was filled with chicken‍

Quick and easy got my food and I'm happy .. clean and decent customer service ... I'll come back to this location Cause the food is good and they serve you nice portions read more

I've been waiting for this place to open. Today was the day! This was the second day open. Lots of staff to assist. If you speak Spanish they got you covered. It's an open kitchen, you can see the chicken being cooked. I had a little trouble communicating my order to their staff, nothing major ...I just think they need time to understand their menu. They have a serve-yourself salsa bar. I will definitely be back. read more

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Great food love going on my lunch break! Right next to Walmart next to my job next to everything perfect location read more

El Pollo Loco - Two drinks and a chicken bowl good stuff - Fast Food Near Me - Irving, Texas

Wonderful staff attitude. Very rare in this world. Processed my large party through quickly and efficiently. Restaurant was clean and had a wonderful atmosphere. read more

It 12:07 and all of the doors are locked. People inside eating, people in line to order, and staff is working. Several people trying to get in but staff just stares at us as we try to get them to open the doors. We called and no answer, and no note in the door as to why. Just Incase there was a robbery taken place we called the police as we left. No robbery. What a shame. It looks like we will not go out of our way to eat there but will hit chicken at spring creek BBQ instead. ---------- June 13/19 I would like to say the last two times we've visited this place it has been fantastic! The staff has been spot on! I reverse my recommendation and approve of this facility. Thank you to management for taking care of business. read more

The food is excellent and healthy but it is kinda comical how overwhelmed they get with more than one car in the drive thru. I've been asked to pull around to the to go parking spot and they'd bring it out to me and there's no one behind me in line. read more

I'm starting to think that El Pollo Loco intentionally messes up delivery orders since they won't have to answer for it in the long run. Doesn't matter if it's uber eats or grubhub, my order is NEVER right. Today was my last order at the Irving location because of this. I did not get my drink with the 4 piece combo I ordered. My salad did not have any dressing and I only got 1 churro when the order comes with 2. All these short sights must save them a ton of money in the long run but they are losing my money for their constant mess ups. And it's a shame since I love the food. But I guess my best way to enjoy it is whenever I can return to Sinaloa or even Los Angeles for that matter after COVID because I never receive the terrible short sights at those locations like I do with this location. What a terrible shame! read more

I'm from California, where El Pollo Loco is beloved, and the food/service is consistently high quality. This location in Irving, TX is not living up to EPL's reputation. There were multiple things very wrong: 1. Dining area was visibly DIRTY; food debris all over tables and floors. My husband had to go get the dish rag himself and wipe down our tables and chairs before we could sit down. Multiple employees were around but didn't notice/care/act. And they could have; it's not like the restaurant was busy by any means. 2. I ordered "Dine in" but we were not provided with plates nor silverware; I had to keep going back to the counter to ask for these basics that come with a "Dine in" order. 3. The flauta combo plate is a huge rip-off. Advertised to come with a side of sour cream and a side of guacamole. There was a tiny spoonful of each of those plopped on top, and the guacamole is like... instant/from a can/gross. The flautas *would have* been good except that they had a mountain of WET lettuce dumped on top of them, and they were soggy before we even had a chance to sit down. NO ONE needs 4 handfuls of wet lettuce on top of 3 crunchy flautas. My toddler loves flautas but wouldn't even give them a chance because they were soaking wet. Waste of 8 dollars. 4. The mac & cheese was overcooked/soggy - The noodles were not intact; it was like wheat paste/mush with cheese sauce. I used to love this mac & cheese. 5. When I went to the counter to ask for a plate, and then returned to ask for silverware, and told the employees about the dirty tables, they were apathetic / not responsive. A bunch of teenagers just doing the minimum and waiting for their paychecks. No manager or responsible person in sight. One boy was on his phone when there were no customers at the counter; he should have been sweeping! 6. This location has failed to get the chicken done right; it's nothing like the quality and taste of the chicken in the Los Angeles locations. The first time we went, it was completely burnt; this time, it was just teeny tiny and skimpy- My husband said it looked like they had killed a pigeon and thrown it on the grill. We won't be going back. Sadly, here in Texas, El Pollo Regio wins in quality, effort, customer service, value, and they DON'T drown the flautas in cheap, wet lettuce. read more