The food is so freakin good! Chicken is fire grilled, the bowls - salads - vegetables- allllllll of it is fresh & amazing. If your clean eating you'll fall in love because everything is full of flavor. & if your not clean eating you'll still fall in love. It's a good middle point. Haha. Say yas to chicken cooked via open flames! They also have a salsa bar similar to taco cabana - but the flavor definitely surpasses cabana. (Sorry boo!) The restaurant is very clean, the staff is really helpful. They have a lot of options but they seem very well trained on how to explain each item & what the differences are. Try it out & order the avocado chicken tacos. Pretty please? Xo. read more

I'm from California, where El Pollo Loco is beloved, and the food/service is consistently high quality. This location in Irving, TX is not living up to EPL's reputation. There were multiple things very wrong: 1. Dining area was visibly DIRTY; food debris all over tables and floors. My husband had to go get the dish rag himself and wipe down our tables and chairs before we could sit down. Multiple employees were around but didn't notice/care/act. And they could have; it's not like the restaurant was busy by any means. 2. I ordered "Dine in" but we were not provided with plates nor silverware; I had to keep going back to the counter to ask for these basics that come with a "Dine in" order. 3. The flauta combo plate is a huge rip-off. Advertised to come with a side of sour cream and a side of guacamole. There was a tiny spoonful of each of those plopped on top, and the guacamole is like... instant/from a can/gross. The flautas *would have* been good except that they had a mountain of WET lettuce dumped on top of them, and they were soggy before we even had a chance to sit down. NO ONE needs 4 handfuls of wet lettuce on top of 3 crunchy flautas. My toddler loves flautas but wouldn't even give them a chance because they were soaking wet. Waste of 8 dollars. 4. The mac & cheese was overcooked/soggy - The noodles were not intact; it was like wheat paste/mush with cheese sauce. I used to love this mac & cheese. 5. When I went to the counter to ask for a plate, and then returned to ask for silverware, and told the employees about the dirty tables, they were apathetic / not responsive. A bunch of teenagers just doing the minimum and waiting for their paychecks. No manager or responsible person in sight. One boy was on his phone when there were no customers at the counter; he should have been sweeping! 6. This location has failed to get the chicken done right; it's nothing like the quality and taste of the chicken in the Los Angeles locations. The first time we went, it was completely burnt; this time, it was just teeny tiny and skimpy- My husband said it looked like they had killed a pigeon and thrown it on the grill. We won't be going back. Sadly, here in Texas, El Pollo Regio wins in quality, effort, customer service, value, and they DON'T drown the flautas in cheap, wet lettuce. read more

El pollo is very clean and really good. Alexa was very friendly and helped us decide what to eat!

I'll be honest, I've always never been a huge fan of grilled chicken, so when we decided to eat here yesterday I was skeptical. We ordered the 8 pc family dinner with corn tortillas, rice, beans, and chips and guac. The moment I saw the chicken, I knew this was different. The chicken was so juicy and flavorful- it literally fell off the bone without too much effort. The sides did not disappoint as well. The sauces, especially the avocado one, were sooo good. This was one of the best chicken items I have ever had, and I simply cannot wait to be back! read more

Clean establishment fast service! Food was fresh. Glad I found one near where I live!

***door dash delivery*** i am a huge pollo regio fan, so i set my standards high when it comes to chicken and green sauce! ordered an 8 pc meal with mashed potatoes and corn. horchata for the drink. the horchata was fantastic! five stars for that! the meal portions were very generous and the restaurant is very liberal with the amount of sauce/salsa they provide. the chicken was ok. it didn't really have any kind of flavor to it. just grilled chicken. the skin wasn't even flavorful! the mashed potatoes and gravy are very much like KFC's (decent) and the corn was pretty good! plenty of tortillas were provided. pretty good meal. next time, we'll try something else. so far, it's a filling option for not too much money. read more

El Pollo Loco - green and red salsas. good! - Fast Food Near Me - Irving, Texas

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My burrito was perfect and customer service was great will for sure come back again I ordered the BRC which is the original bean rice cheese burrito It was delicious (recommended) to try it. If you also like tacos I would recommend the chicken tacos with guacamole sauce it is great. Also nice faculty and well cleaned read more

Love coming to el pollo loco.. great location and great atmosphere.. food is great and service is fantastic. Thank you el pollo loco read more

I thought I would try this place out because of the mostly positive reviews but I have to say that for the price I'm really disappointed in the portions. I got the two piece plate and basically got one piece and the tip of a wing. When I complained they basically just didn't say anything don't make any effort to replace the wing. You're paying more for white meat you should definitely be getting decent portions. They should at least let the baby chicks develop feathers before they take their wings off and try to serve them as a meal. I will not be coming back here and risking my money. read more

El Pollo Loco - What is this the wing of, hardly any meat. - Fast Food Near Me - Irving, Texas

Food was dope. Everything was really good. Shoutout pollo loco for the free churro I am really just leaving a review for a free churro. The lady at the counter is waiting for me to finish this review before I can post and it's getting awkward. read more

El Pollo Loco - Fast Food Near Me - Irving, Texas

This is my second time dining here. Great food and clean location. They have good selection. read more

El Pollo Loco - Great salsas - Fast Food Near Me - Irving, Texas

This place is really good. Highly recommend. Fast but not fast food. Staff are always friendly and the food is always fresh.

I LOVE THIS PLACE! The ceased pollo Bowl is my absolute favorite! I would eat where everyday if I could.

Haven't been to a Pollo loco in years since I moved to Texas there aren't as many close by to where I live, recently, I've been craving it a little more than usual so I decided to take the 30 minute drive which was the El Pollo Loco right off of 183 and when I tell you it was worth it I will definitely make this drive more often for this, El Pollo Loco shout out to Brenda the girl at the window. She was amazing. She was nice,she was patient, and went over Beyond to make sure I had all i wanted and needed ! thanks brenda you really rock ! - French read more

This place is clean and the staff is wearing masks. The service was efficient and there was a short waiting time. The food quality is the same as in other locations. read more

This is my first time el pollo loco in texas. My initial thoughts were that the menu seemed a little different, probably adapted to a more texan menu. I ordered the chicken thigh burrito with the poblano flavor. It was really good but a little different from what i remembered. Overall, the service was fast and the location clean. read more

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Great food, great service the only complaint is that they should cook the corn tortillas a little better they are undercook. I love the chicken they should have a location in Miami. read more

Order a 4 PC. Meal and chicken was fresh and juice . Staff was very attentive as soon as I walked in.

Totally awesome meal! Loved the shrimp enchiladas and mac&cheese! The chips were crisp and warm and great with the rice and beans! I'll definitely come back again! read more

El Pollo Loco - Shrimp enchiladas and bake mac&cheese!!! - Fast Food Near Me - Irving, Texas

They're working hard and doing they're best to make you feel welcome. I gave it four stars because the quality of some items have declined. I still like going there for regardless. read more

This is not a bad fast food option when you are in the area. They have a variety of taco options. Some of the options are healthier than others. Overall it's decent food when you are on the go. Check it out. read more

I love the Double Chicken Tostada. The inside is kept nice and clean. The staff is very friendly and accommodating. read more

El Pollo Loco - Double Chicken Avocado Salad - Under 500 Calories - Fast Food Near Me - Irving, Texas

We were happy to see a Pollo Loco pop up near our Walmart Super center. The food was good, chicken still juicy and cooked well, mashed potatoes and gravy well seasoned and I ordered a side salad which was crispy and fresh. we have a list of places we wont go to anymore but this one so far is not on that list :). read more

El Pollo Loco - Fast Food Near Me - Irving, Texas

I'm have a tough day today. I stopped in to this location next to Walmart on Hwy 183 in In Irving today for lunch. The sweet girl at the counter made my day somewhat better. Her quick, friendly greeting let me know that I mattered. After ordering and then standing there for a moment, she called me by name and told me she'd bring my food to me if I wanted to be seated. My food came out while she was taking another man's order. She came over to apologize for not bringing my food because she was tied up. When you are having a tough day, having someone care and reach out to you makes a difference. If I were in business, I'd poach her from El Pollo Loco in a heartbeat. She's the kind of person we all want greeting and taking care of our customers. Now I wish I'd gotten her name to thank her personally. read more

The only reason I'm giving them a 4 star is because I've only been here once. Other than that, this is the spot if you're wanting fresh, healthy food! Freshly chopped veggies, fire-grilled chicken, Spanish rice, homemade pinto beans, etc. I couldn't believe how homemade the food tasted considering the speed. This place is delicious, and the service was great! read more

Try the guac salsa, outstanding. I had the original bowl, a lot of rice but a lot of everything. It came with chips and a fountain drinks for $5. Rewards and surveys can make it cheaper. I just wish there was one in Plano or Carrollton. read more

El Pollo Loco is so popular in CA! I wish it would take off here too! All of their food is delicious!! My favorites are the pollo bowls and street tacos! I pour their pico and green salsa all over everything. The green salsa (avocado salsa) is reason enough to go there! read more

Great chicken, I'm in Dallas for a month for work, El Pollo Loco is an old standby when I want something decent to eat. Chicken is cooked just right and the sides are good. read more

Stopped in here this weekend. Went in to use the restroom to wash my hands and that should have been the first sign of a badly ran restaurant. Bathroom was dirty and smelled bad. Went ahead and ordered food as I was hungry and traveling to east Texas. I waited in line until someone actually was nice enough wait on me, sorry I disturbed your conversation with the co worker about the issue with your boyfriend. Not courteous at all. Waited over 20 minutes for cold bland food. Pretty crappy location too. Won't be returning. Bad all around read more

Went for lunch today, May 17that 12:15 pm and both sets of doors were locked. I could see customer's inside eating as well as ordering and employees working but, yet no one bothered to acknowledge that I was trying to get into the establishment. If restaurants are going to lock their doors during business hours at least post a sign on the door!!! Usually visit this place weekly but will not be back. Not because of the locked doors but at the fact that employees were rude by looking at guest at the door and simply looking away instead of issuing an explanation as to why we were not let in. read more

Food was delicious!!! Music was pleasant... Love pollo loco... I come here all the time...

My first time here. I got the avocado chicken quesadilla, and I was disappointed. Most quesadillas have cheese, and are sliced like pizza. The content of my first one left a mess on the table as I pulled it out of the wrapper. I asked for it to be remade and the 2nd try was a little better. read more

Eat hear once a week and today was the worst. Usually this is my spot but today who ever preparing food for drive thru Need to get it together, I ordered a pollo bowl it was a spoon full of old rice and grass. I called no Answer.... read more

We ordered drive-thru on a Friday, so we went vegetarian and haven't tried their chicken yet. However, based on the tasty bean burritos, slightly spicy guac, and delicious cilantro sauce we agreed this place was a great choice! read more

The food was good! However, the service at the drive thru was so poor it made me want to just forget about my order. The girl at the drive thru was so rude it was as if I had personally offended her by placing a simple order. Most likely will not be returning. I do love this chain though. read more

We were really excited when we saw this place, we are from Cali so I figure why not give it a shot! We ordered through the drive thru! Customer Service is pretty cool and totally still clean on the outside! The menu was def extensive. Ordered two quesadilla and to my surprise they are very large! Omg The price was perfect along with fresh ingredients. If your in the area stopping by is a must! I enjoyed my overstuffed quesadilla ;) read more

As a native Californian who lived off of El Pollo Loco during my college days, I was so excited to hear one was opening in Irving! I usually order the Wing Lovers but this location ran out of wings the second time I visited. I was disappointed but I ordered a combo instead. You really can't go wrong with whatever you order off the menu. I just wish they would bring back the Twice Grilled Burrito and Chicken Nachos! It's nice to know I have this establishment as a "healthy" option now that Pollo Tropico is closed. I just wish it were closer to the Las Colinas side of Irving! read more

My favorite fast food quick bite for lunch I always get the grilled chicken taco salad it is so good . Comes in a crunchy fried tortilla they fill it with salad rice beans grilled chicken and they have cilantro lime dressing & sweet tea you can't go wrong . Such nice friendly employees . Also has a salsa bar with a few different types of sauces you're able to choose from yum read more

I walked into this new restaurant since it just opened and ordered a chicken avocado burrito and asked them to hold the cabbage. I went into the dining area and couldn't believe my eyes. Every table was absolutely filthy. It looked like the dining area had not been cleaned all day. I walked up to the counter and my burrito was ready. I brought it home and sat down to eat. I don't know where they hid the chicken and the avocado, but there was plenty of rice, beans, sauce and cabbage which I had told them to leave off. I paid over $6.00 for something that was totally edible. Needless to say I will not be returning to this establishment nor will I recommend to any of my friends. read more

The food is good. If you do drive thru make sure you get your order correct. They sometimes forget things or give you flower tortillas instead of corn like you ask. But other then that the food is good. read more