First time ever coming ton pollo loco Eric R. , was very courteous greeted us soon as we entered. He took our order and even brought it out to us. This is not something he needed to do but he did and that was much appreciated. The food was pretty good to. read more

All I can say is that the chicken looks better than it taste and they shorted my order so just double check your order before you leave. I had the 8 pcs family meal. The black beans taste almost like the can beans so nothing to brag about the beans and the tortillas were not very warm. The churros were actually very good. read more

El Pollo Loco is where Colonel Sanders might eat after a triple bypass. Or maybe it is the love child of "The Colonel" and Billie Jo Stehling. Either way this is your typical chicken place, but with a little bit of Taco Cabana. Just as with most chicken places you choose the number of pieces and your allowed number of sides. Most of the sides are your typical mashed potatoes type of fair, but there is also some spanish rice and black beans on the menu. You also choose between flour or corn tortillas and visit their salsa bar for various add-ons. The major difference is definitely the size of the chicken here compared to your typical chicken establishments. The wing was tiny (good thing I don't care for wings) and the breast was small, but that could mean it is not pumped full of hormones. The chicken was also pretty dry. Yes, it is grilled, but that doesn't mean it has to be leathery. The black beans were good as was the mac and cheese. There is also a selection of items under 500 calories here which appears to be mainly salads, "bowls", and an enchilada plate that look decent. I would probably try that next time. read more

Like the chicken. I get the breast and it's hot or miss on being dry but has good flavor. The tortillas are very much prepackaged. Beans are good as well as the rice. Get the Spivey green sauce it has a good kick. read more

Ordered the skinless chicken breast with salad and charro beans. Only good thing was the price, under $6.00. The "skinless" chicken meant a guy grabbed a breast and ripped off all the skin. Not exactly the same thing. The creamy cilantro dressing was very good but the charro beans... No salt, no jalapenos? I make better charro beans and I'm white! Wont be back. Oh! And the chicken was so dry i literally poured hot sauce on it to give it flavor and moisture! read more

My boyfriend and I ate here for dinner the other day and were pleasantly surprised. We heard the chicken was good, but we love chicken and tend to be a little picky about how it's cooked and how it tastes. This chicken was delicious! My boyfriend ordered the three piece meal and I got the two piece. The cashier let us pick which cuts we wanted. I got a leg and a breast and my boyfriend got two breasts and a wing. The breasts were big and juicy and bursting with flavor. They were served hot and the seasoning was just right. The cashier recommended the charro beans and rice for sides which we were both pleased with as well. I also really liked the condiment bar. It had cilantro, limes, and salsas. I love cilantro so I got a little cup of it and enjoyed the additional flavor it added when I put some of it in with my chicken in a tortilla. Needless to say, we will definitely be back. read more

This place is terrible service to Gluten friendly people. Bad experience with ordering to prevent it.

El Pollo Loco, I'm very disappointed! I used to go to EPL from time to time when I lived in California. So I knew what to expect going in...like Pollo Tropical but with a Mexican flair. I must say, though, I was not impressed with this EPL. Maybe I caught them on an off night, but still. Just like at Pollo Tropical, I went for the quarter chicken - white meat. Unlike Pollo Tropical, the chicken I received was too salty and way over-seasoned. The steamed broccoli, although not overcooked, was cold when I got it. The lettuce in my salad was wilted, and the queso...let's just say it was bland and less than stellar. On a positive note, my tortilla soup was actually pretty good. I like the El Pollo Loco brand enough to give them another try, though. Hopefully my next experience at this location will be better. read more

I have frequented EPL in California, and I am a fan. Today's meal let me down. The grilled chicken we received was dry and the pieces were tiny. There were lots of over cooked (hard, not burned) spots that had to be picked off. The Chicken and avocado quesadilla had only very small pieces of dark meat chicken and only a few of them. It tasted fine, but if the highlight of EPL is chicken, this certainly doesn't show it. It is not a traditional quesadilla, it is more like a wrap that has been grilled. The Chicken tostada bowl was the same. Only tiny pieces of chicken (looked like scraps), an not very much. The other contents in the bowl were fine. As a fan of EPL, I will be back to give them another try. I hope with time, they will get the kinks worked out and start serving the juicy grilled chicken that I am used to. read more

The food has good flavor but the chickens are so tiny it might as well be pigeons. The prices are OK but not cheap and do not reflect the small size of the birds.Side dishes or average but nothing to write home about. They do have good guacamole, and their server seems to be pretty good read more

I have eaten at the Mason road store quite a few times and have been in and out the drive-thru in under 10 minutes. The food I usually get is 3 Taquitos, Chicken-Avocado burrito and a Chicken-Avocado quesadilla all of which are consistently wonderful and inexpensive. I will continue eat there, top notch! read more

I must say that there was a lot of tug and pull of whether to try this place out or not. I love trying new things so this was on my places to try before reading Yelpers! Reviews. It's a nice upscale version of KFC, but for Hispanics. Nice. I love how you can see the range where they cook the chicken. Everything is out in the open. Nice. We ordered the family 3 course so we could try a little bit of everything. You get a choice of leg and thighs or the entire chicken. We chose two sides the borracho beans and rice. You get a chicken pizza. Also 4 churros and then we ordered 2 soft drinks and 2 waters. The chicken was really good and a lot better than my hopes. BUT we didn't feel the rice/beans/pizza and churros had much flavor. To elaborate the food was mediocre not top notch like it made it seem. I wish it had more flavor to the other accompanying parts, but hands down the chicken was the best! Just like the way my father in law makes his! The parking is cozy, so make sure to come around the corner by the light, I went near the exit of drive thru and found the parking full. Had to go around a couple of times before I found a spot. So come by the side street not off Mason. Great customer service from one person the only one I talked too. Overall, a good one and would most likely come back and bring my own seasoning. Happy Eats! read more

Do not go here!!! First, they told me they ran out of chicken and it would be 15 to 20 minutes. I had no problem waiting, but then they asked me to wait to order because it would interfere with their timer? This used to be a great place to get some good food.... but now it's worth less than a star but I can't give it less. read more

Coming here for the 1st time in Texas. (I've only been to the ones in California.) They only have dark meat. Sucks!!!! Especially after I just signed up for their rewards program. Smh. read more

Oh my gosh delicious. Tried the familia dinner 10 pc leg & thigh with rice and charro beans. Tastes just like Laredo. Fire grilled chicken so darn tasty. The only downfall was the long wait but damn was it worth the wait! delicious! Also gave me a free drink while we wait! Too nice! Keep it up read more

Have been coming here since they opened. Love this location. Staff is always friendly and welcoming when I arrive. The food does not take a long time and I like that they always offer me a baggie for my sauces when they see I have gotten a few. read more

Amazing taste Amazing value Amazing customer service Amazing clean dining area Did I say amazing fresh taste !!! Can't get enough !!! ---------- The service is the best in Katy (or all of Houston) since I returned in October 2015 !! Thank you !! No disappointment here !! Great food !!! read more

I moved to Texas 15 years ago and I have been waiting for El Pollo Loco to show up here in Texas. I will drive 1 1/2 hours to eat there. Grilled chicken, pico de gallo, black beans, tortillas and much, much more. Truly a delightful meal. You will not regret it. There is one location in Katy, one off of 1960/hwy 6 and one in sugarland. Google it and enjoy! read more

El Pollo Loco - Mexican Near Me - Katy, Texas

We decided to try this on a Tuesday at 7.....went through the drive thru. We ordered the Family combo/pizza that's plastered all over the menus with mixed chicken....they don't have mixed only leg and thighs....fine we order that...next they ask us a barrage of other questions that we can't hear then they tell us that the pizza doesn't come with it anymore...even though it's is advertised...fine...we will take it as a side....only to be told...."We don't have it no more."....never mind...no apologies... We will spend our money elsewhere...plenty of places in Katy..... read more

Food was hot and fresh. We ordered through drive-thru. Kitchen seemed clean from what I could see and staff was friendly. I will return.

True this food is good and it's definitely on the healthier side, but it's not worth the price. They charge more and give less. I'm never satisfied after eating here. read more

I normally love El Pollo Loco but this location needs to get their act together. I went there about a month ago to get a family 14 piece chicken meal and was told the white meat chicken is not ready and would take 45 minutes to get it. I decided to get all dark meat which my wife won't eat. Then I got home and they didn't give us any utensils or any tortillas. I use their reward app so I left a complaint and they contacted me the following day with a $10 gift card. Wooohooo $10. The manager James then called me and said come by anytime and give them his name and he will give me a free meal(which was nice) and that he would work with his team to assure this wouldn't happen again. That brings me here today, I went by this afternoon to get my family dinner again and guess what, out of white meat chicken again. The receptionist said come back in 30 minutes. I live across town and people can't just come back. Never will I go to this location again and no wonder they have 3 stars. Terrible for business!!!!!! read more

In the past I have ordered the Double Chicken bowl and was satisfied with it. While there are better tasting salads and more nutritious salads elsewhere, I like to have variety, so we ordered Pollo Loco again today. I also had Double Chicken bowl. The chicken not did not look the same (it was orange), but it also tasted as if it had been marinated in salt. The salad was way too spicy as well. I could not eat the chicken it tasted so awful. That much salt is bad for anyone. I am sure that was not intended for another dish. It was cooked and marinated foolishly by someone who has no idea what they are doing. I tried to call to see if they knew about this but when I called a number of times around lunch and then later, the phone gave a message that the number is busy. read more

Staff could care less. I waited with no one in line for 10 minutes, tried to get eye contact with any employee. I think they are racist. I am white and they don't serve my kind I guess... Pretty disappointing. read more

I usually get my meals meat & dairy free and this location accommodates to that. I never have an issue and they are really friendly! It beats the trash service at the Richmond location and worth the 15 min drive. read more

Every time I have ordered something like a burrito, I get little small sharp chicken bones in the meat and I actually crunched down on one and it cut my mouth, just for this I will never be coming back. The food itself is only worth 3 stars, but serving your customers sharp small chicken bones is not cool, it seems the management of this place is poor, the drive through people are always confused about something. read more

I was excited to come back here but left disappointed. It was a challenge to place the order. The young lady taking orders was polite but quiet and difficult to understand. I asked if they still had the Chipotle shrimp tacos (my husband's favorite that he wished were still on the menu). I was told that yes, they could make those. I was very pleased and asked for an order of 3. There was a long pause and finally she came back and asked what I'd like to order. I was confused but repeated the same order. (another pause) She said she had 3 Chipotle chicken burritos and asked I'd that completed my order. ‍ I said sorry but I was asking for the Chipotle SHRIMP TACOS and she told me (somewhat unapologetically) that they didn't have those. ‍ I felt terrible as I'd become the person who had a line forming behind them and hadn't even started my actual order. I decided to go with the order I'd planned out before I got there that only included items from their menu online. It took quite a while due to the woman being very difficult to understand/hear and it appeared she had difficulty understanding me as well. By the time I got the basics, I decided I'd had enough of trying to order over the speaker so I pulled around to the window to order 2 small sides, tortillas and hot sauce/salsa. Problem was that the entire time, the young lady didn't actually engage with me at all except to ask for my money. I don't fully blame her; I noticed she was not only taking the orders but the forms of payment as well. Then I saw that she packages up all the food (to go containers, bagging, etc.). There was a man I saw on the grill who was eating WHILE standing at the grill. That bothered me. Needless to sY I don't want someone else good crumbs or saliva on the food I'm about to take home and serve to my family. Additionally, there was an older lady who appeared to be a manager of some sort. Instead of helping out the busy young lady who was doing everything, she proceeded to sweep the floor (mostly in the same area) while following the girl around to watch her do her job. That bothered me as well. I get that managers don't always do grunt work but the girl was doing 2-3 jobs by herself. None of the staff were friendly. In fact, they all looked miserable. (I should point out that none of them were outright rude either.) it's just uncomfortable when the people making your food are so serious and sad. Even at the window, their was a language bariier when trying to order tortillas. For the life of me, I couldn't understand the series of numbers that was rattled off when I asked how many tortillas came in 1 order. Turns out she gave me 2 order sizes and the cost but it just sounded like numbers. Last words... the chicken breast I got for my 3 year old son was gritty/cartilaginous and the tortillas tasted exactly like the type that are pre-packaged and can sit on a shelf for weeks. If you don't make fresh tortillas and you serve tex-mex food, I'm not very interested. I still feel sorry for that poor girl until I remember that I saw her phone screen on and facing outward in her back pocket. She obviously had time to use her cell phone while working and that's disgusting. No gloves were used while handling our food. We won't be returning anytime soon. read more

Can't say enough about this place. The chicken is so fresh and seasoned to perfection. The sides we've ordered have been the charro beans, mashed potatoes, and corn (which is prepared with Mexican spices) all really good. I love the condiment bar, they have everything needed to dress your tacos or dinner plate. Prices were reasonable. All in all a great place that we'll happily return to. read more

This place is unique. They really carry their own style, but it tastes pretty great. The food appears fresh, not greasy, way above what you'd expect from a place with a drive thru. I prefer the burritos, but tend to mix it up with tacos and I never regret it. read more

Very disappointed, I went expecting the same as California and it did not deliver. The little chicken I got was good, very good flavor but again very little in the actual size of the pieces. The theme of the night was "we are out" in regards to cherry coke, dr. Pepper, Mac and cheese, charro beans, churros, avocado ranch, and even napkins. What made the visit worse is that I ordered a tres leches (since no churros) and when I went to go eat it with my family it was frozen. I asked them if all were like that and he said yes so I just asked for my money back. One of the older male managers isn't very personable but that's a different case. I might try it again because the chicken was good but I'll let then get established first. read more

Tacky. Turned off the lights in drive thru a full hour before closing to try and minimize traffic and then don't have half the menu items when they finally come to the speaker. read more

My mother and I took our food to go. The staff did not know the menu and had to ask the manager every time we asked a question. These were simple questions like "do you have soup?" "Does this mix include chicken breast?". I don't really have a comment on the food but based on service alone this place is lower than 3 stars. read more

As a concept, this would get FIVE STARS. They lose 3 of those stars in execution. Why would you pay good money for leftover, low quality chicken that's been stewing in some greasy sauce for hours and hours and hours? No matter how much the restaurant SAYS it's all fresh cooked, we've stopped several times (my son keeps thinking it's going to get better) and each time (late morning, just after what would be a lunch rush, around 5pm) the chicken was OBVIOUSLY old. There's not a lot of flavor or freshness here. This just isn't worth driving through, for me. read more

First time I tried ePL. I ordered the lunch special $5 street tacos. Service was fast, but due to the extensive and new to menu, plus the menu is very disorganized it took a while to decide. First, it was noon, but the tables were a disgusting mess. People didn't bus and they needed wiping down. Over half needed cleaning. The salsa selection was good, after trying all I preferred the green. The tacos were on two of the smallest tortillas I have ever seen, not even 4 inches. What's up with that? Good flavor, but very skimpy on the chicken. Try scooping with at least a tablespoon and not a teaspoon. In all, for $5 including drink....I guess in today's Obama economy and increasing wages for entry jobs, this the future.....rising prices, less food, and fewer workers....thanks ePL for allowing me to see the future and it ain't good.... read more

I've visited this fast food establishment twice now and I won't visit again. Both times my orders were wrong, chicken was very small, and it was incredibly bland. They are slow and the new restaurant was a mess inside. Way too expensive for the amount of food and not worth my time. Very disappointed. I hope they get their act together soon. read more

I'm so glad to have an el pollo loco- it's just as good as the ones in California. My only problem is that EVERY (and that's not an exaggeration- it's literally every time I've come) single time I come whether they are busy or not they never have chicken cooked. I'm always told I have to wait for it. So if you decide to come don't expect fast food- expect to wait 15 mins for your food. The food is good it's just never fast. read more

Been a fan since I lived out west where these are more popular. This one is ok but sometime you get some chicken that might have sat out too long. Other than that is a nice break from burgers or fried chicken. read more

Chips were stale and salsa had almost no taste. Burrito I got was the Chicken Avocado and it was good. For what I got, it's a little pricey but place was clean. Workers park in spaces close to building and I'm not a fan of that. read more

Black beans and chicken. That is what these new places are all about. This place is always slow as molasses. Be prepared to wait

I have resisted writing this review because I LOVE El Pollo Loco, in particular this location but things did not go so well on my last visit. It was a Sunday, late afternoon and it wasn't busy. I placed my order and waited in the curbside for over 25 minutes. I thought it odd , this place is usually fast. I finally tried to call, no answer. So I go to the drive through and tell them I have been waiting. I am directed to pull up to the window. There seem to be a lot of employees all in a hive looking around confused. Finally, 2 young men who can best be described as Bill and Ted come to window and sort of throw my food at me. The only thing missing was a " here's your food, get moving". I start to check my order and am told it's correct, like I'm some kind of idiot for checking. I then say, I sat at Curbside for 25 minutes and you don't answer your phone. I was told "we can't do that today", still not sure if that meant curbside or phone or if they were both out because I opened my mouth to comment only to have Bill and Ted quickly close the window and vanish. Of course the order was wrong, no tortillas, so I go back through the drive through and you forgot my tortillas. I was told to pull up and a bag of what must have been 30 tortillas is thrown at me. By now I HAVE HAD ENOUGH so I ask who the manager of this little clown show is and I get a nonverbal response of an eye roll and a smirk while he goes to retrieve the so called manager. I ask for her name so I know who to mention when I call corporate. The manager proudly displays her name badge with a just go away attitude, says her name is Stephanie and generally speaking seems to care even less than Bill or Ted, which I didn't think was possible. Mind you not a single apology or sincere acknowledgment of just how crappy this entire experience has been. Nothing other than apparent aggravation that I expected anything other than an inaccurate food order thrown at me after sitting for 25 minutes at curbside. I mean if you can't do curbside put up a sign, hell there were at least 4 people there and NO customers, look out the window! I tried to do the survey but the location left off critical details like the survey number. I called, a very nice young woman finally provided a long overdue apology and wrote up my feedback to send higher in the company. Still no response. So I guess Stephanie wasn't too far off base when she nonchalantly gave me her name, she know this company doesn't care at all about customer service and she can be as unconcerned as she wants to be with no repercussions. Too bad, I was quite the fan, picking up 2-3 times a week from the one here in town but NO MORE. I will spend my money where the establishment actually cares about customer service. Katy folks, there's lots of similar places, pick one of those. The food and salsa are great but heaven help you if it goes wrong or you expect to be treated as a valued guest. read more