The food is a hit or miss. I always get the fire grilled chicken bowl or the Baja shrimp bowl. Their quesadilla and some of their burritos are decent. The service is okay/average. Which is fine. They improved their ambiance in the last few years too. Also, Evelyn, the guy who works here is awesome! 5 stars for him! He works hard! read more

Stopped by here and although the food was great the environment needs attention. The restaurant was dirty with over flowing trash and the AC was blasting which made it very uncomfortable to eat inside. Tried going out to eat in the outdoors area but the tables were covered in dust and grime. When I asked the manager to please adjust the AC temperature because it was too cold inside I was told that corporate controls the AC setting now not the employees and that he couldn't do anything about it. I have never heard of this and frankly if it is true then it's the stupidest thing I've heard! I'll be driving by here often and unfortunately as much as I like their food there's no way I'm paying to sit in a "dirty ice box" again, I'll have to take my money elsewhere. read more

El Pollo Loco - Trash over flowing and tables were also greasy and dirty! - Mexican Near Me - Newhall, California

Man been coming here for ages and normally it's consistently good like most other EPLs but this time it was bad bad. The quesadilla was cold, all bad. Dont ever get a quesadilla from EPL they just aren't good. Crispy chicken and street tacos, all day. Service was fine. Won't be getting quesadillas anymore. All else is fine. Ambience is usually low key. But I prefer to drive thru. read more

El Pollo Loco - Worst quesadilla I've ever had in my life. Even Del Taco is better than this. EPL needs to step their game way up! - Mexican Near Me - Newhall, California

The only fast food I ever eat! So delicious. I had the marinated (original) grilled chicken and a side salad with creamy cilantro dressing and warm corn tortillas. Salad and chicken is healthy too ! My husband had the tortilla soup, which we also really enjoy. They have lots of things on the menu but that grilled chicken is the star! The price is right too-- $17 for the two piece chicken combo with two sides and the tortilla soup. read more

El Pollo Loco - Grilled chicken and salad - Mexican Near Me - Newhall, California

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This location is awful. Gave me the wrong burrito -- ordered guacamole chicken burrito and got something I don't even know which burrito it was. It had NO GUACAMOLE and no salsa! Our spicy chicken tenders had no spicy seasoning either and we had to go back. Insane read more

This location is very clean and the service is always so great The food is always fresh read more

Terrible customer service. Orders often wrong and refuse to give you salsa, run out of chicken when that's all they serve. No one answers phone when receipt says to call store when orders are wrong. If you order in app no way to do survey without a survey code. Forgot to give me my soda for combo and pickup person didn't check or ask and put onions when I said no onions. All around paid for a meal that was not what I ordered. read more

28.00 worth of food. They forgot to put the Mac and cheese in my bag when I went through the drive thru. It was for my child... thank goodness for Kraft Mac and Cheese in the cupboard. read more

They got my order, correct Sometimes when you order it vegan style they don't follow the directions. Shout out to El Pollo Loco for following the directions. My food was hot. I don't know about the inside, but there's plenty of parking in the parking lot to sit and eat your food. read more

El Pollo Loco - Bean rice, broccoli burrito - Mexican Near Me - Newhall, California

I ordered online yesterday. I picked up the order around 8:30pm. I found out the tostada was missing at home. I rushed back and asked. The tostada was there but they didn't included in the original package. The same guy who handed me the order was there. He apologized and offered to give me a discount for my future order. I asked why not give me the discount now and he said he can't. It took me 20 minutes back and forward driving for his mistake. I understand everyone makes mistakes but the way you handle it need to be improved. read more

El Pollo Loco - Mexican Near Me - Newhall, California

We ordered for delivery and can tell the the restaurant DID NOT include my side salads with my chicken meal... they always seem to get my orders wrong!!! This is a very careless location. They are always getting my orders wrong!! . You need to go there in person to get the right order. I live in the area and busy shuttling kids around so having the delivery allows me to get more done will reconsider ordering when we're busy!!! Very disappointing after enjoying their meals. Just double check the order!!!! It's on the receipt as well!! Care in what you provide!!! Disappointed Local Customer... read more

I have expensive terrible service. I was waiting like one hour on the line. I did no recommended. read more

El Pollo Loco - I'm waiting on the line like one hour very slow and stupid service - Mexican Near Me - Newhall, California

This is one of the best El Pollo Locos in my area in Newhall. Their chicken is so nice and greasy and good. The people are so nice there. One of them even gave me a free Robux gift card. And it felt so good in there I had like this good energy in there and yeah that's mostly it was a great experience. Will Definitely go back again. read more

El Pollo Loco - Mexican Near Me - Newhall, California

It was decent you see the other times it'll be very good and they'll give me a little bit more chicken in my double chicken bowl I will say overall it was decent nice healthy, meal, to end the night read more

Jesus terrible service. Machines are not meant for the elderly. Two different seniors when I was there were complaining that they needed help. One worker looked bothered to have to help, he has such an attitude. Now I know why I haven't been there in a while. read more

Horrible service, they were treating my grandparents bad because they didn't know English but the workers were Mexican there selves.

By far the worst El Pollo loco I have been too. Usually never have any issues. Its the employees who are well paid and dont care about the customer experience. I was there 3 weeks ago on a Sunday evening aroud 8;30 PM and the chicken was over cooked. Went back to this location same time Sunday night 3 weeks later and the gravy for the mashed potatoes came out of the refigerator, and the potatoes were ice cold. The salad was served frozen, probably stored at 31 degrees. The employees working this shift really need training! (Order # 8321 on 1/26/25. Its not El polloco Loco it's the neglegent employee they have working at this time. read more

Do you ACTUALLY go out of your way to forget items? Missing tortillas and dressing. What is WRONG with your store?

The quality and taste is like a mouth full of oil, there is no one at the counter to help. No salsa bar, no jalapeno sauce, no care or effort put into this place. Just people slopping around collecting a check. Went way down hill. read more

This is my go-to location. I've never had an issue, the drive thru always goes by pretty quickly, and the food is always good.

Servers don't respect orders when you ask to not add something you're allergic to, now I'm having an allergic reaction since the workers didn't respect my specific orders not to add guacamole to my food. read more

I was in drive thru for 22 minutes. With just 2 cars in front of me, I wondered why. I gave my order to a very curt, rude, ignorant and foul person over the intercom. A person with no customer service skills, no empathy for the person who has been waiting in a drive thru to place an order and no common courtesy. I received my order at the window, no smile, no " thank you for waiting" nothing- just acted as if keeping people in line for 22 minutes is the norm. Only to come home to dry chicken, hard rice and very very stale tortillas. The beans and the salsas were phenomenal. Everything else was trash. I would like my money refunded for the chicken and rice immediately read more

El Pollo Loco - Mexican Near Me - Newhall, California

food was really good quality. had great customer service and reasonable wait time. I ordered the tostada salad which was really good & my husband got the BRC burrito which they toasted very well. overall I was satisfied with my order. read more

I got a brc burrito and it was the best I had so far from any other el pollo loco so far. The burrito was nice at fat then the tortilla was grilled perfectly read more

It says the kiosks will speed up the wait, but all it does is make it worse. People don't know how to use them. The restaurant itself was incredibly dirty. Marks on the floor everywhere, a scent of sweat...just dirty. Honestly left before even trying the food because the ambience was disgusting. read more

Employees are rude and don't want to work. They always give the wrong order and the employees give out attitude

No comment .... This specific pollo loco sucks Their food is not cooked I got uncooked beans uncooked Mac and cheese read more

This location had a very friendly staff. They greeted me and thanked me. Chicken was awesome... had the 16 piece leg & thigh with double rice, corn ($37.69) and an additional large broccoli ($5.49) and an order of chips and guacamole ($4.29). Of all the dishes only the broccoli was under whelming. The chicken was juicy and flavorful. The guacamole was fresh. I asked for utensils and plates... no problem there, but no napkins though. read more

The over all 2-star rating is worthy at this location. Got the chicken street taco and it was served cold. When I asked why, the server said its because of the avocado. Terribly disappointing. Never had a cold taco in my life, regardless of ingredients. Can't recommend. read more

El Pollo Loco - (Cold) street chicken taco - Mexican Near Me - Newhall, California

This place is incompetent to say the least. If I could give them zero stars , I would!! For some reason I keep choosing to come here because this is better than McDonald's (health wise). However they always disappoint . In my opinion, you should not earn more than minimum wage if you can't do the job efficiently . When you call to complain they get mad at you because of their incompetence. Here is a picture of what's supposed to be my second side.Instead of beans they gave us just gravy!!!! At least give me some mash potatoes to go with this gravy!!! read more

El Pollo Loco - Mexican Near Me - Newhall, California

Food is awesome.but the service is bad. The young skinny guy gave the customers attitude.I'm a resident of Valencia .I used coupon today and paid cash.first gave me wrong change and didn't apologize.but it's ok.and I asked for spicy sauce which is I always get every time.but the young guy told me he doesn't have it. Come on.I told him I'm 100% sure you have it .U just don't want give to me! And the worst thing is when I get back home .no any sauce at all......that young skinny guy really shouldn't take any service job read more

El Pollo Loco - No sauce - Mexican Near Me - Newhall, California

Come on El Pollo Loco you can do better than this. I love your food but after this new fire grilled burrito I won't take my family there for awhile. read more

El Pollo Loco - This is the nasty old and hard chicken that was in my Queso Guacamole Chicken Burrito sad to say - Mexican Near Me - Newhall, California

I occasionally come and order here for my kids meals, food is always great and their speed of service is amazing too. The cashiers and managers are always friendly and polite read more

Awful! Worst run el pollo loco in history! No customer service, nobody will take your order and they run out of chicken. Wtf! In n out doesn't run out of burgers. How does a chicken restaurant run out of chicken? Do yourself favor stay far away from this location. The lobby is filthy, no clean tables, and nobody there cares. read more

The food was not good at all they gave us like the worst chicken ever In our food it was dry and salty I would never come back here again. And the workers were the worst they just stood there gossiping and laughing so hard like if they didn't have customers there. read more

This pollo loco it's dirty af I ask the guy if this restaurant it's this dirty all the time he said no and said why don't u guys clean it he said shift change lol what a joke don't come here I no what am telling I food all over the floor and they don't pick it up read more

Ordered on doordash. I paid the extra $2 something for the direct delivery so I don't think it's the delivery at all. The mash potato for the 3 piece meal is about the only time in the entire order that was remotely warm. I ordered 2 tostada salads and the grilled chicken was dry, hard, and the lettuce was old. Grilled chicken wasn't bad, just not very warm.. kind of like it was left sitting out for awhile. read more

El Pollo Loco - Old lettuce - Mexican Near Me - Newhall, California

Had to get my car fixed and after a while I asked them where was a great place to eat? They advised me there is an El Pollo Loco down the street. I walked to the El Pollo Loco and it was dam good. I couldn't believe I ordered a two piece chicken meal and it came with a great selection of sides. I chose the rice and pinto beans. I also received a pack of 2 corn tortillas. The chicken pieces were a breast and thigh pieces of chicken were not a fast food quality meal that I expected, they both were flame grilled and juicy for just under $10.00. I could not have made this meal at home for what I paid. I looked around and was impressed as it was clean both in the dining room and in the rest room I had to visit prior to leaving. I do not have an El Pollo Loco near me but wish I did. I would like to commend the staff for their friendliness and courtesy also. read more

The food is amazing. Chicken is juicy. The cashiers are always friendly always with a positive attitude. Kiosk are easy to handle. I have a good visit will be coming back soon read more

good customer service were fast with order even when they were about to close and got everything!