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    El Pollo Loco

    2.1 (259 reviews)
    Open 9:30 am - 10:30 pm

    Order El Pollo Loco Takeout or Delivery

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    EL POLLO LOCO ATMOSPHERE

    What's the vibe?
    Moderate noise
    Casual
    Good for kids
    Dogs allowed

    Recommended Reviews - El Pollo Loco

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    Bean rice, broccoli burrito
    Saundra F.

    They got my order, correct Sometimes when you order it vegan style they don't follow the directions. Shout out to El Pollo Loco for following the directions. My food was hot. I don't know about the inside, but there's plenty of parking in the parking lot to sit and eat your food.

    I ordered online yesterday. I picked up the order around 8:30pm. I found out the tostada was missing at home. I rushed back and asked. The tostada was there but they didn't included in the original package. The same guy who handed me the order was there. He apologized and offered to give me a discount for my future order. I asked why not give me the discount now and he said he can't. It took me 20 minutes back and forward driving for his mistake. I understand everyone makes mistakes but the way you handle it need to be improved.

    I'm waiting on the line like one hour very slow and stupid service

    I have expensive terrible service. I was waiting like one hour on the line. I did no recommended.

    Sheik Abu Yacoub B.

    This is one of the best El Pollo Locos in my area in Newhall. Their chicken is so nice and greasy and good. The people are so nice there. One of them even gave me a free Robux gift card. And it felt so good in there I had like this good energy in there and yeah that's mostly it was a great experience. Will Definitely go back again.

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    3 months ago

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    Olivia R.

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    4 months ago

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    Olivia R.

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    9 months ago

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    Olivia R.

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    29 days ago

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    Olivia R.

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    Photo of Misty M.
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    3 months ago

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    Olivia R.

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    2 months ago

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    Jessica B.

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    1 year ago

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    2 years ago

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    Olivia R.

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    6 months ago

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    Olivia R.

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    1 year ago

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    Olivia R.

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    10 months ago

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    Olivia R.

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    1 year ago

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    Olivia R.

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    5 months ago

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    Olivia R.

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    9 months ago

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    Olivia R.

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    1 year ago

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    Olivia R.

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    8 months ago

    Do you ACTUALLY go out of your way to forget items? Missing tortillas and dressing. What is WRONG with your store?

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    Olivia R.

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    10 months ago

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    Olivia R.

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    2 years ago

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    2 years ago

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    Olivia R.

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    2 years ago

    This is my go-to location. I've never had an issue, the drive thru always goes by pretty quickly, and the food is always good.

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    Olivia R.

    We appreciate you, Daniela. Thank you for your continued support!

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    2 years ago

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    2 years ago

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    1 year ago

    Employees are rude and don't want to work. They always give the wrong order and the employees give out attitude

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    Olivia R.

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    2 years ago

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    Olivia R.

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    2 years ago

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    4 years ago

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    3 years ago

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    Jessica B.

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    3 years ago

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    2 years ago

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    5 years ago

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    1 year ago

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    2 years ago

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    3 years ago

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    2 years ago

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    1 year ago

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    2 years ago

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    11 months ago

    good customer service were fast with order even when they were about to close and got everything!

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    2 years ago

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    2 years ago

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    2 years ago

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    Page 1 of 7

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    Taco Bell - Live Más Café

    Taco Bell - Live Más Café

    1.8(247 reviews)
    0.1 mi
    $

    Read Read Read Read Read Read…read more If you order at this location, especially via app, MAKE SURE YOU INCLUDE SAUCE AS THIS PLACE NEVER GIVES SAUCE WITHOUT REQUESTING IT Read Read Read Read Read Read This place is open until 3 a.m. and has quite a bit of app only items, so it's reliable in that regard. They get extremely busy in constant waves all day, so they are usually rushed and can make errors or come off rude easily. This is a VERY BUSY LOCATION, and you've already been warned about the sauces. Try the Zaby's chicken ranch nacho fries too, if you get a chance. Cool new item with a great pico de gallo and nacho cheese flavor! This place needs to slow down, focus, and smile more.

    While this rating is very poor, I kind of feel like in a way I'm to blame, because almost every…read moretime I've been here there's been something wrong, and I still come back, hoping it won't be. I asked for the two Chalupa with a taco combo meal which I believe is number one, but I want the Chalupa's with beef instead of chicken. The person that the Window asked me two or three times if I want a number one to which I said yes, but with beef. I drove up to the Window paid for my order - very nice young man - Icame to work, found out that I in fact, have two Chalupa's with chicken, which is not what I wanted, but I'm not surprised. It would be easy to blame the young man who was working the window, but this has been a very common occurrence over the last many years, so it's not the young man at the Window. It is absolutely the fault of the management or should I say lack of management. If somebody from Taco Bell is reading this, you need to completely change your management team at this restaurant - this particular store because they are doing you poorly. Absolute trash as a management team.

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    Taco Bell - Live Más Café
    Taco Bell - Live Más Café
    Taco Bell - Live Más Café

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    Brick & Flour - Valencia - Surf & Turf Burrito (on secret menu)

    Brick & Flour - Valencia

    4.3(522 reviews)
    2.0 mi
    $$

    I'm a fan of Brick and Flour. Been to their Pasadena, Glendale and Noho locations. This place is no…read moredifferent. My go to meal is the house special burrito or bowl. I love their house special sauce. Can't go wrong with those. I was into their fish burritos for a while when trying to eat cleaner. This time I tried their chicken burrito. It was ok but definitely prefer the house special. Definitely recommend.

    20 stars! Brick and Flour has the BEST service and food of any place I've had in a very, very long…read moretime. The company I work for frequently has lunch catered in, so I'm always on the lookout for tasty food at an affordable price and I am SO happy I found this place! Art is the owner and he is so helpful and friendly, he made ordering a breeze and was incredibly accommodating to our requests and needs. We ordered a variety of burritos, chicken, carne asada, and fish. They were so delicious, packed with a perfect balance of ingredients - (not like the overrated place that gives you a brick of rice with meat sprinkles). There was not a single complaint on the food among my 40 coworkers and that's very very very rare! Art highly recommended we try their breakfast burritos the next time, so most recently, we ordered that. We had the chorizo breakfast burritos, bacon burritos, and plain - all had eggs, hash browns, cheese, chipotle aioli, and salsa. Once again Art delivered outstanding service and food, no complaints, just happy, full bellies. And for this kind of customer service and quality food, I'd expect to be paying a high price, but Brick and Flour is extremely budget friendly. Please go in and support this local business because they are truly exceptional!!

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    Brick & Flour - Valencia - Front register

    Front register

    Brick & Flour - Valencia - Fish Taco and Shrimp Taco

    Fish Taco and Shrimp Taco

    Brick & Flour - Valencia - Surf N' Turf Bowl

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    Surf N' Turf Bowl

    McDonald's - burger liner

    McDonald's

    1.9(305 reviews)
    0.2 mi
    $

    3/22/2026: There are a lot of negative reviews here, but I have to take a moment to give a…read morecompliment to Palig, who was the manager on duty today. For a fast food place to earn a is a lot, and today she went above and beyond! This location is very close to my 94 year old Mother's home and Momma is a big Filet-O-Fish fan, in spite of typically eating healthier. They've gotten a lot more expensive o er the years compared to other fast food sandwiches, but she will drop $6+ when she needs her "fish burger". McDonald's has their springtime sale, $2.99 on Fridays for a month. In the app, they're offering $2.50 each every day, up to 4 per order. That's less than half price! So when I'm in town, I use the app and score for Mom, getting the tartar sauce on the side so she can save extras for another day without them getting soggy. It works! The issue is, my brother who lives 5 minutes away from Mom and doesn't use apps on his phone because he doesn't trust them. ‍ Then it dawned on me, I could place the order in the app selecting that location and send him a screenshot of the confirmation. Voila! I called to see if that would be an issue and Palig was so sweet. She didn't think the app would allow me to order from 50 miles away because it uses proximity sensor to have your items ready and fresh when you arrive. Maybe my brother doesn't want McDonalds to know where he is ?‍ I told her I'd try and see if it works and she sweetly offered that if there was an issue to have brother ask for her and she would try to make it work. Kudos for that level of service! The only problem we had was people at the drive through window questioning if the order was placed at the right store because they couldn't find it with the mobile order code. Palig found it right away and handed him the bagged order, already paid for and he was off to deliver to Mom who was so happy! Thank you, Palig... I hope your bosses see this and recognize that you go above and beyond to help a stranger over the phone to do something nice for her Mom! You really made our day today!

    0 stars if possible…read more This place has the worst staff in the Santa Clarita valley. Very entitled staff including management. Perhaps there is a systemic issue at this location for the workers, but their power struggles and disgruntled attitudes are really getting old. Especially when we hear employees are to make 20 something for unskilled labor. This place is a far stretch of what it once was, even 5 years ago, don't get me started on how it was 10 years ago. It's clear they removed some of the last workers that were flexing on patrons, but they need a current employee audit again. This location only exists because of the proximity it lays to Stevenson Ranch which is a very economically important to the city, but you would think there would be some pride in your job in such a beautiful area. It's clear it's now a corporate assembly line housed with "factory farmed employees" rather than "a happy burger stand" like in and out just down the street. This is not a happy McDonalds location by any means, but they do have a nice play palace for the kids. This company, the owner, and management should be ashamed. I wish I could bring a hidden camera in here. Smh.

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    McDonald's - Their menu

    Their menu

    McDonald's
    McDonald's - Play area

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    Play area

    Carl's Jr

    Carl's Jr

    2.5(73 reviews)
    0.1 mi
    $

    Good food and good service. We stopped on the road for lunch and we weren't disappointed. Nice and…read moreclean inside and friendly Customer Service. Hot food, hot cold drinks cold.

    Unacceptable working at a business and believing you own the place forget you're an Employee AND…read morebegin to treat customer the way you want because you aren't having a Good day... smh. This is The Second time this LOCATION has Left a Bad Taste in My mouth figuratively & literally. Whenever I've used this app to order at This specific location this one human that says her name is "JAMiE" ALWAYS says she NEVER received the order on "Their" end! Quick and to the point the first time I ordered 2 Burgers on the app due to traffic and Wanting to drive up and continue on the road. I showed up and the old-lady asked me what was my order.? I told her my name and she said ohh it just came in, I didn't look through the bag however there was 2 burgers that weren't what I ordered however decided not to get upset considering this was one of my first experiences there &&n it was still 2 Burgers... (however still wasn't a good experience)! Fast forward Now today!. AGAIN.! I ordered 15 min ahead of time so I wouldn't have to experience ANY kind of delay & TO NO SURPRISE Im dealing with the same human with another inconvenience... "AGAIN.!" (Coincidence?) I believe not ... I ordered a Burger at the drive up window and paid using my phone..! I got to the window and let the human know I also had a Pick up order I placed 15-20 min ago. Then the questions began.. when did you order.? You sure it was this location.? I don't see anything on my screen.? DO YOU HAVE ANY PROOF You can show me? Never once did I feel the energy change in the air/room how I did this afternoon., however I was able to show the details in my history and THANK GOD, because she said "Oh YOU were able to find it?." Hmmm... makes you wonder if I was unable or incapable of finding it then and there I wouldn't have gotten my order... This uneasy feeling with this Human continues as I pay for my drive thru order I mention I'll take my receipt as well! (Considering that every receipt is DAMN NEAR CASH NOW because of Rewards!.) every time I've seen this HUMAN help someone the receipts are kept So now I'm waiting for my food and I state "to give me my points back or some type of cash value" since this is going to delay me and make me late ! Then states It's almost done and ready.! ( with a Conniving smile) said I could wait or come back later tonight that her name is "JAiMIE" ..&& I asked what will your name do for me??? & she kept responding okay Jaime is my name?? So then I decided to ask is there any way to show me that you are whom you say you are.? A Name Tag , Badge Name. Employee ID.? Other than a Colored shirt.? & then laughs and says well my drivers license.. smh.. at this point I don't even want to provide this place any of my hard earned money!. So I ask what is you can do to compensate "Jaimie" she stated a Cookie,Brownie,Slushie, Shake? I stated okay all the above is fine. . She laughs again and says ONE only... and I agreed and said a shake, Then proceeded towards the fridge and grabbed some left over shake I'm assuming from a couple of nights ago or last night (however did not taste fresh.& made my stomach ache.!!!) && then comes back and says ohh I can show you a receipt with my name on it ?. Grabs the receipt that I was asking for since I had paid when I pulled up to the window and shows me the receipt on top with a Name "Jamie"..(again I stated yes... how do I know that's you.???) & I said okay I'll take my receipt as I reach for it and I notice she was trying to hang on to my proof of payment .? (I'm assuming since receipts are nearly cash she wants the points??) I make my way towards work now late , and upon arriving I open up the food ... & SMH.... The meat was undercooked and still mushhhhyyyy and pinkish-red && to NO SURPRISE im short ONE of my items ... I honestly could've dealt with it if at least my order was correct however ... now it's just unacceptable.. pretty certain there's absolutely no repercussions for this human since no one is holding her accountable... THIS PLACE WILL NO LONGER RECEIVE MY BUSINESS OR MY MONEY..!.!!

    Photos
    Carl's Jr - Clean place

    Clean place

    Carl's Jr
    Carl's Jr

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    El Pollo Loco - mexican - Updated May 2026

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