Got a 7.99 special through their app and ordered it. Comes with a burrito, taco, churro and drink. Chips are included too. Fills you up pretty well. Service was quick and friendly. read more

El Pollo Loco - Fast Food Near Me - Sacramento, California

My order didn't go through the first time. I did it again and went through. When I picked up my food I was given 1 order. When I came back after work to find out why I was charged twice but only given 1 order they wouldn't refund me. They tried to blame Doordash, I told them I picked up my order.They admitted it was 2 orders and I only received 1. So why couldn't I get refund for food I didn't receive....Update its been 2 weeks and still no refund or anyone from "Corporate" reaching out to me to fix it! read more

Food excellent. I eat here every day and they always call me by name as soon asI walk in They are so friendly. read more

Great service and someone is always cleaning. Tells you a lot about what goes on in the kitchen. Chicken always tastes fresh. read more

Had not been here in a few years. Decided to give them another chance. We were very disappointed! We used a coupon for 2 legs, 2 thighs, salads, churros, tortillas, 2 sides. Our order was incorrect. We received only 3 pieces, 1 wing and 1 1/2 thighs. The chicken was overcooked and so dry it was almost inedible. There was no possible way to eat any of the skin as it was like shoe leather. We did not get the churros at all. The salads were not at all good either. The chips on top were stale, there was no cheese on the salads and no dressing. Needless to say we were very disappointed. A meal for 2? Seriously? I don't think we'll be going back again, even with a coupon. read more

It has been a few months since my last visit to this El Pollo Loco. I had almost forgotten how good the chicken street tacos taste. The quality of the citrus lime marinated chicken is about as good as it can get. I enjoyed the combination plate today of three street tacos with fresh chips along with a large drink. Almost too much food and a bargain of a price. Excellent service as always from the very pleasant employees. The dining room was spotlessly clean as was the cooking and prep area behind the counter. I used the mobile app. to place the order as I arrived in the parking area. My meal was ready in less than five minutes and was piping hot with fresh ingredients. Pico de Gallo sauce that went with the tacos was perfect and obviously very fresh. Another tasty meal at El Pollo Loco. I have enjoyed El Pollo's food for almost 40 years and I've never been disappointed. A large menu with so many choices with chicken plates, tacos, burritos, and salads available. It's hard to believe that chicken that tastes this good can be so healthy. I'll be back soon. A+ read more

I'm giving three stars because the food is always great and the customer service was pleasant as well. However, the management or whoever told the employees to do this, should get zero stars. If you ever want to add chopped chicken breast to your bowl or salad etc. don't do it unless you do it online because online they charge you $.99 but because they don't have a button for that in store, they charge over $4 for it. They also didn't tell me this, they tried charging me the more expensive option and then I checked online. I know this review sounds a little Karen-ish but eating out is expensive enough as it is! read more

Won't be going back to this location. The last two times I've gone to the location I've gone through the drive through. I was given my receipt but they have failed to give me my change. The first time it happened I felt it was just a mistake. This time it happened I asked for my change it seemed like it was done on purpose because I was given the exact change I was due. No sorry just what I felt was rudeness that I wanted my change. Never again read more

I'm down here in Sac for the day, and I happen to run into a friend of mine that told me about how this Birria (stewed Mexican Beef) has really taken off in popularity. So, much so that even fast food chains are offering it and getting on the bandwagon! He showed me a coupon he had that offered basically a 2 for one deal on the birria meals at El Pollo Loco. So what the heck why not, I haven't been to Pollo Loco in years. We find out, whoa, these birria meals aren't cheap at all, , like $10.99 for a stuffed quesadilla, burrito, or a 2 taco meal. You get a dipping juice sauce, but no drink included. OK, for 2 for 1 I'm game. The coupon was no prob, we got $10.99 off the order of the stuffed quesadilla and the birria burrito. When they came out, wow, those are DINKY! I mean compared to a burrito from a real Mexican joint. Flavor wise? Pretty bland, not Mexican tasting at all. Maybe cause it's made for a non-Mexican customer base? I dunno. The burrito was better than the quesadilla, but still pretty small. Size wise, I could take that whole burrito straight into my mouth. With a real burrito, no way! Check out my pics of what a real burrito size is and a real birria taco from a real Mexican place. On top of all that, the real Mexican place food is way cheaper and better! I'll pass on El Pollo Loco from now on! Leave Birria making to the real Mexican restaurants. read more

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I use to really like this place and then they started messing up my orders. The last 4 times they "forgot" to put salsa in with my order. I Order the tostada and tell them that I want the green salsa in place of the dressing and all 4 times I got nothing! The last time asked again at the window -- There is green salsa in there, right? Yes she says. I pulled forward and look through my order and noting - not even dressing so I went through the drive through again - she could see me and knew I was not happy. When I got to the window she said that she tried to give me some but I left. Really?! Not going back ever again. read more

It's my first time to try this place and I loved it! The chicken flavor was amazing and partnered with their spicy sauce, it was the bomb! The service was good too and since it was a quiet Sunday Lunch, there's not much customers. The tables and chairs were clean. read more

El Pollo Loco - Fast Food Near Me - Sacramento, California

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Rebecca is so professional helpful and so sweet! I will definitely be coming back for more.

El Pollo Loco on Auburn is one of my go to locations. I always get the chicken queso guac burrito and the queso is always the right amount. I also love the sides! 10/10 I'm familiar with one of the employee Becca. She is the nicest and always provides excellent customer service. read more

Good bowls of food! Ordered the classic and double chicken bowls. They were fresh, satisfying and we were in and out of the drive thru in no time. Excellent customer service from the young lady taking the order and cashiering. My first time trying the bowl. They separate the fresh tomato salsa, cilantro sauce and another white sauce so by the time you get home your taco bowl doesn't get soggy. The fried taco shell was crispy and not oily. Chicken was aplenty even on the classic bowl. The double chicken bowl comes with avocado, think it's a dollar more or so. Worth it! I couldn't finish my regular/classic chicken bowl. I thought it was a tad big of a portion for me! Not complaining at all, thank you, it's really delicious! :) Go here for your fast Mexican taco bowls! read more

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this Pollo Loco has been in the radar of my taste buds for years now. it has not failed me thus far. despite prices obviously increasing over the years, the quality has not wavered and i appreciate them. my regular order is a Grande Avocado Chicken Bowl and it does not disappoint every time. love me some avocado. although it's not locations, Pollo Loco is hit or miss with some prices. $10 for two quesabirrias the size of my wallet? (it is a very thin wallet) $12 for a supposedly "overstuffed quesadilla" but yet it's no bigger than the size of my hand? golly, avocado really does raise the price of everything. ask Chipotle. speaking of which, this place absolutely annihilates Chipotle. want a trusty bowl where they don't skimp on your protein? Pollo Loco is where it's at. it's (slightly) cheaper too! you want something with value. you want something chock-full of what you came for. you want a bowl. it has everything you want and more. an absolute bang for your buck. all in all, this location recently had a remodel and it looks like a modernized Fuego. the staff is kind and have been knowing my familiar face for a while and this feels almost like a second home. i also receive my food faster than the chickens scurrying, preventing to become my meal. this crazy chicken gets a five out of five. read more

El Pollo Loco - Grande Avocado Chicken Bowl - Fast Food Near Me - Sacramento, California

I always try to give pollo loco the benefit of the doubt and it's always a disappointment. I asked for rice and beans for sides. I got rice and corn. I asked for pico de gallo and salsa. The worker even corrected me when I said tomato salsa and yet it was still missing. This is an every time I visit occurrence that they get the order wrong or it's missing items. I think I'll give up expecting them to actually get my order right/ complete. Chicken was so dry too. Sam's club chicken for $5 next time. read more

El Pollo Loco - My receipt. - Fast Food Near Me - Sacramento, California

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3.5 stars. I've never been to an El Pollo Loco, but my coworkers are constantly picking up lunch from here and I decided to give them a try. They're super busy during the lunch hour, but the line goes by quick enough. The lady at the window was very friendly. I ordered their chicken nachos combo for $5. I love a good deal, but I felt like this fell short for me. First off, I was handed an ice tea instead of Dr. Pepper so that's a bummer already. The nachos were okay. I liked the amount of guac they put on it, but there was only like half a spoonful of chicken. The cheese & beans were also sparse. I wasn't a fan of the cilantro salsa they put in my bag either. If you like spicy salsas, my coworker says to ask for the salsa roja. Don't ask for the red one cause they'll give you a different one. You specifically have to say salsa Roja. I was excited to have a new lunch spot for a great deal, but Taco Bell has their own $5 nacho box + a drink and theirs is practically double the size of El Pollo Loco's. Realizing that, I felt like this $5 lunch combo wasn't worth it. All in all, it wasn't a raving experience and I probably won't be back. read more

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Have gone weekly for double chicken tostada. Last three visits I'm given a classic. Also have requested senior discount. Not given. Have mention after first mistake to the drive thru person Want double chicken tostada twice. And at pick up window. I didn't check because I trusted her response .And upon calling to comment I'm made to feel like I'm the one who made mistake. Have been coming here for yrs. Now suddenly this continues to happen. MISTAKES!!! read more

I vowed to never step foot in another El Pollo Loco after the horrendous food and service at the one in Citrus Heights! But, this location redeemed itself. The food was fresh and delicious, staff were friendly and fast and the tables kept clean. Other than a morbidly obese guy chomping on 2 giant burritos (at once), burping loudly & coughing non-stop, it was a good experience. read more

Best Mexican food. Authentic Good service. Very polite. Love there pinto beans and chicken. read more

El Pollo Loco - Fast Food Near Me - Sacramento, California

Although i've went to many Pollo Locos this one is outstanding! It was super busy in drive thru but even when they were busy they managed to persevere and do a fantastic job. The girl taking my order was polite and the one that cashed me out had a smile on her face. When I asked if there were salsa in the bag she said " Of course if you need more please let me know" read more

What happened to the Horchata at all the El Pollo Locos?!?!?! I used to order Horchata ALL the time in the bay area but lately I've noticed they stopped selling it. I like this location better than the one on Greenback. This one seems cleaner, and the salsa station is more well-kept (no traces of spilllage) and brighter. The other one I've been to seemed darker and less inviting. I'm giving them 3 because their servings seemed a little small. I ordered take-out and the quality seemed fresher, the chicken was newly cooked and not hard. read more

The food was delicious and fresh! The service was good, no issues for me. Didn't go inside as I went through the drive through

Came here on Wednesday and the food tasted fresh and the costumer service was excellent. Will be coming back to this location.

OMG I stop going to the other one in Roseville because I got a bone in my burrito... So that was three or four years ago... We were playing cards when I am my friend stopped and got some chicken from this L Pollo Loco and brought it to the game... I was looking forward to it since it's been a while... But it was all dried out the legs look like they were off the baby chicken and Part that was supposed to be the thighs I think was really the butt crack... I cook chicken thighs in my crockpot, all the time and make chicken tacos and I know what the bone structure is. These were definitely butts... Hopefully will never have to go to one of these again or get Served This at a party. So sad that you guys didn't go out of business instead of Rubios which could do no wrong. read more

Food it's always great. But how do you mess up an order. Totally got the wrong order. I'm not the person that makes the cars behind me wait to see if I got my items. But from now on I guess I'll do their job. read more

This is my go to place when I want a fast choice for dinner for my family. I was disappointed this recent visit. I ordered the 12 piece chicken meal and the chicken was extremely dry. I was unable to bring the chicken back at the time. read more

Outstanding service and food. The chicken is very nicely seasoned and cooked to perfection with the right amount of spices. Beans and rice were a perfect compliment to the meal. read more

This location used to be great but I don't know who's wise idea it was to spray perfume in our back of food making it to where we couldn't even eat anything we ordered. Beware if you visit this location smell your food before you leave or drive away. read more

Female employee ( curly hair, butterfly tattoo on neck) working the counter till ,really needs to learn customer service. Has a resting b#%*h face. A little effort to smile and greet customers would be nice. Made it uncomfortable to order. I won't be returning read more

The workers are always nice and friendly. The food is always hot and fresh. They also give plenty of salsa with no issues. Great experiences here. read more

I pick up a 12-piece meal with beans, rice, and green salad and 6 churros at 5055 Auburn Blvd Sacramento, CA location. When I got home with my meal, we found the was chicken dry and barely edible. The only saving grace were the churros. We were very disappointed in the food, and I am not sure I would spend that type of money there again. read more

I have been coming to this location for years and today I come in to get a meal. And I stood there for 10 to 15 minutes waiting for somebody to come over and take my order.. as they looked at me as I was standing there nobody said nothing to me. There was a man standing in front of me. They took his order, and then they walked off.. you have lost a good customer. I will not be back. You only have one time to do me wrong and I come in here and spend lots of money when I come to this location never again. read more

Came in today fed52022at 1:54 with family. Seen this employee with long nails no gloves nails had Diamonds look like that's not safe she packing the food having hard time and drops bean cup. She pickup the cup adding her 2 fingers with nails in it packed it and act like nothing ! Of course I threw that away and called a manager but he didn't offer to replace it or nothing he said. The District manager said nails are OK so there's nothing he can do about it I understand if nails are OK that's their problem but they need to add gloves if they're packing and using the kitchen we don't know where her nails or her hands been why is she touching the food with her finger nails dipping it in there and then serving it like that people can get sick. read more

None of these employees are wearing their masks properly. I cannot trust that they take care when it comes to C19 nevessary safety measurements. I'm going to assume this man in the burgandy is their mamager since he's the only one wearing a different color. He is also not wearing it properly so I can see that these safety measure are a very light suggestio for the staff here. read more

I visited tried this location several times hoping service would be better. They won't give more than a couple cups of salsas no matter how big the order. I have never had this problem anywhere else and I always have to stop at the store to pick up more salsa. The greenback location is so much better. Workers are kind of rude about it. And the chicken tastes less fresh. read more

Full Transparency = Was happy to see a reply, so I will recognize this concerted effort with a 5 star update for efforts in following up. Below is a copy/paste from an email that I received today from EPL, after completing their online survey. Please note, I was also contacted via their business owner via Yelp PM who apologized and encouraged me to complete their online survey (which I did). Will definitely give EPL another try since I can see they do care, but not this particular location...#neveragain "Thank you for taking the time to contact us regarding your experience at the El Pollo Loco restaurant on Auburn Blvd in Sacramento, CA. Please accept our apology for your overall experience at this restaurant location.  Our goal is to provide our customers with exceptional guest service and product, and we regret that on this occasion you did not receive such service.  Your comments and concerns were forwarded to the supervisor in charge of this restaurant.  They will address this issue with the General Manager to ensure that this type of situation will not occur in the future.  As our way of showing our appreciation for your patronage, please present the following codes to receive UP TO $10 OFF YOUR ORDER on your next visit to El Pollo Loco." Sincerely, EL POLLO LOCO, INC. Guest Relations Representative Enc. John read more

Have been to other locations but avoid this one. Terrible service and my to go order has been wrong several times after I get back to work and open it. Mgr and employees don't go out of their way to do decent job. read more

Save your money. If it's your last option and getting late. get a hot dog from AM PM. Gave them plenty of chances, but after 3 visits it's obvious they are what they are. Dried chicken. My 95-year-old grandmother had better skin. Maybe the chicken was older than gramma? Yelp needs a (neg) stars choice. It will take a lot to improve, but I suggest caring as a start. read more

Worst customer service ever. First the young girl addresses me by say "what do you want" . She acted like she couldn't hear me and was annoyed to take my order . I told her 3 times I wanted a taco . Then when I get home the taco is not in the bag. It was for my 8 year old so I just had to split everyone else's meal so she wouldn't be hungry. Then I asked for flour tortillas and when I got home they were corn. I'm pretty sure it was just out of spite. She needs to be fired. read more