This place is a HUGE RIP-OFF!! THEY FALSE ADVERTISE ITS MENU! I was charged $32 for a $26 meal a 14 pieces and two sides. I asked them whether or not the meal included white meat as well and was told yes. There was not any any piece a little while later the meal that I receive was nothing more than grilled thighs! When I looked at my receipt upon arriving at home I was livid!! I called El Pollo loco and nothing but excuses from these people. I will never purchase from this restaurant again it is subpart and it is a rip-off! read more

Came through drive through ordered a 2 piece combo. Got home and no tortillas and the chicken was burnt and shriveled up. Since I was going back for tortillas might as well demand something that resembled chicken and not burnt leather. The lobby was filled with atleast 3 families standing around waiting for food. 2 employees on break in the lobby and complete chaos in the kitchen. The girl up front was sooooo helpful and kind. The skinny tall blond manager boy was allllll over the place and not doing a very good job of managing. read more

It's obvious that all El Pollo Loco's or not the same. Some are very good some are so so. Unfortunately this one falls into the so-so category. I probably will not go back. read more

Hi - I ordered delivery for my family using a credit card. The order arrived, but four of the five orders were incomplete. I spoke with the manager Louis and asked for the mistake to be corrected. He said, "I can't help you, there's nothing I can do." He was extremely rude and unhelpful. He said, "we use a third party delivery vendor so I can't help you with that." I asked him to call the third-party vendor to correct the order and deliver the missing items. He refused to speak with the delivery company or offer a refund. He offered credit toward the purchase, but due to the terrible way he acted, I do not want to do any more business with this restaurant. A credit toward more food there is useless to me. Obviously a credit does nothing to help about the part of the order that was missing. Instead of doing the ethical thing, taking responsibility for the mistake, apologizing, and offer to correct it by bringing the missing parts of the order, he simply repeated the line several times, "there's nothing I can do." I asked to speak to his manager, but he said he was the manager and there was no one higher I could speak with. I had neutral feelings about the business before this experience, and instead of handling the mistake with grace which would have given me more faith in the business, the manager was rude, and dismissive, making me not want to order from them again. I sent a formal complaint, but given that the service was so offputting, I'm also posting a review here. read more

HORRIBLE just got a salad from there $7.99 and it was all bad!!! Nasty rotten lettuce with slim all over it called to complain was put on Hold while the manager tried to order more products on his other line.. apparently they just left the phone on the counter while he cussed back and forth with some vendor!!! Garbage customer service and Nasty food!!! read more

For a fast food place, this is pretty darn good! I love the salsa bar with 6-7 types of salsa and whole fresh serranos! The chicken is juicy and very tasty. They just added beef to their menu so I will try a beef dish next time. I had the pollo bowl and loved it! Other half had 2 piece chicken with beans and roasted corn and those sides were delish! I want to go back and try the corn cake as I saw a lot of the diners had ordered that as their side dish. read more

One great place. A bit salty but that goes with the seasoning; and I'm sure the chicken comes in heavily marinated. They finish it off on the open grill. The result is great Mexican style grilled chicken. Churros were wonderful to finish off our meal. The place is very clean and the manager is really a friendly guy. I think this is the only one in Tucson, read more

I love el pollo loco chicken. And, the food, price and service were all great. Really and truly. Thanks so much. But, they gotta do something about the flies. Seriously. Its gotta be killing this business. I'll probably be back. But, no way could i bring my wife here bc of the flies. read more

The service here rocks, the food is consistently great. I love them and hope they don't ever leave! Honestly best chicken I have had in Tucson... it's so juicy. Try if you haven't, it's really impressive! My boyfriend wanted to go there for his birthday lunch LOL (we went to wild garlic grill for dinner tho) read more

Chicken is moist with a crisp skin. Tried the layered avocado salad family meal special ($20)I appreciated the minimal price difference (~3.50) to go mixed on the 8 pieces of chicken instead of just legs and thighs. We really like the macaroni and cheese side. And we love the salsa bar (especially the salsa verde - green salsa with avocado) and every one loves the churro fries just to order for dessert! I also had two of the chicken al carbon tacos which were small but very filling and fresh tasting with the cilantro and onion touches. read more

I have ordered several times from this restaurant. I love the chicken tostado salad. Very tasty and crispy. Very filling for the price too. The pico DE Gillo is ok. The chips are fresh too. The guacamole is nice and thick the way I like it. Try the strawberry lemonade. It's refreshing. My only issue is if I order delivery on Doordash, I NEVER get my entire order. Oftentimes its the guacamole or the cilantro dressing for the salad. Wh ever is putting the orders together isn't paying attention. That is just a heads up. Otherwise I enjoy their food. read more

Delicious and appetizing! An affordable and consistent serving of a delicious Mexican cuisine every visit. My sister loves their tostadas and I enjoy the fajitas. Happy hour is packed usually so beware! read more

El Pollo Loco - Fajita burrito is the bomb! - Mexican Near Me - Tucson, Arizona

Favorite chicken fast food burritos! They also have a small but good salad/salsa bar if you eat there.

I was caught off-guard by the exceptional service at this particular 'El Pollo Loco'. Upon entering, I was greeted by the cashier. They apologized for the wait as they prepped the food I ordered. An employee walked around asking each guest how the food was. It wasn't great but the service was an above average from your typical fast-food locations. You can tel this facility is managed well. Way to step up the service! read more

Came to the drive thru at 10:26 pm, all the lights were on. Drive thru sign was open and the corporate site also said this location's hours were through 11 although yelp shows 10:00. I still have no clue what the actual close time is. Super unprofessional. If it closes a 10, there's no reason yelp should have more updated hours of operation than the restaurant's actual website. There's also no reason the "drive thru open" sign should have been lit. On the other hand, if it was open and they just didn't ask for my order because they're too lazy to work the last half hour, my review would be a 1 star instead. read more

Just ate here for dinner and it was delicious as usual! Food was freshly made and the wait in the drive thru was quick. Its ALWAYS great to have your order made correctly.... Keep up the good work team! Dan you were awesome in the drive thru! Thanks!! read more

Today I visited the restaurant on Broadway for lunch. I ordered the same meal that I always order for 2 years, 4 pieces meal which comes with a drink. After I paid for the order with a credit card, the cashier refused to give me a cup for drink. And he said I did not order the meal with drink. So I paid 2.75 dollars extra for the drink. I decided that would be my very last meal at your company. I was very disappointed that for the total price, I was given very dry chicken. goodbye now read more

El pollo loco? More like el pollo slowpoke. Not quite sure how it takes these folks as long as it does to make food considering most of the ingredients are already prepped and ready for them. Such a slow culture. 20 minutes past my promised pickup time and I'm about ready to just walk out and charge these idiots back with my bank. read more

We decided to use a Groupon to experience El Pollo Loco for the first time. I decided to go into the restaurant to order - knowing that coupons and a drive-thru rarely mix well. The restaurant was not very busy even at the dinner rush hour. The young lady taking my order seemed to have some trouble with the cash register and getting things to ring up. She finally manged to get my order in the system and I sat down to wait. I had ordered a Classic Chicken Burrito, a large chicken tortilla soup, a small side of rice, and two large fries. This was to be a takeout order. It took about 10 minutes for my food to be ready. The young lady kept asking what appeared to be a manager about the fries and I heard the manager say more than once "Tell them we're out of fries!" I kept expecting the young lady to tell me this information but eventually my order was readied. I wondered if my fries would be in the bag and sure enough they were. I don't know whether the manager simply didn't want to have to cook fresh fries or whether she was just out of touch with the kitchen. When I got home with the food it was still fairly warm and we dug in. The Burrito was decent but a bit pricey for the quality and quantity at over $5. The rest of the food was mediocre and on a par with Taco Bell - although much pricier. I was shocked at the $3+ price for fries that were about the same amount as $1.50 orders at most other places. All in all the food was mediocre, but nothing to brag about. In addition for mediocre food it was priced very high. If I had not had my coupon our total order would have been over $20! This is outrageous when you can get hot and fresh food at authentic Mexican restaurants in town for less than that! It was an interesting experience but I seriously doubt we'll be back due to the quality, small quantity and high prices. read more

See I don't know why this place doesn't have 5 stars, it's simple. The chicken is great even served with flour tortillas and salsa. I've tried multiple items on the menu including carne asada street tacos, chicken tortilla soup, chicken avocado tostada salad, chicken avocado quesadilla wrap (I think it's a wrap) and el pollo bowl. The bowl is always a little dry. The soup is great with the cheese on the side, the salad is my fav with the cilantro dressing, the quesadilla is good too. Everything simple, sometimes the way to keep it. read more

El Pollo Loco - What's left of the salad lol - Mexican Near Me - Tucson, Arizona

This place was filthy. Simply put we stopped in as we traveled thru and I was shocked at the state of the store. Every table was dirty , bathrooms were damaged an covered in filth. The employees failed to wash their hands after wiping sweat away, as they put our order together. The register employees kept grabbing cups by putting fingers in the cups. Just disgusting. This place should be closed down. read more

4 stars because the drive thru employees are not always on their A game. I love el Pollo Loco. This locations isn't too bad. My order usually comes out correct. Inside is clean. Bathroom is clean. Drive thru is reasonable. Not a long wait to get food. read more

After a few trips it's certain they will mess up your order a good 85% of the time. Long wait for a fucked up order you didn't want..

Very nice new owner, great staff, reminds me of El Pollo Asado, but not nearly as good. Was a bit disappointed in the salsas, but overall happy and full! read more

This is a good location. I always get great service and good chicken here. I'm surprised to read previous entries of people getting dry chicken because that's never happened with me, and hopefully never does. But yeah, love the chicken plates with coleslaw and rice on the sides, and some churros. The churros are so good, I always have to get them when I go. read more

This is hands down my favorite fast food place! My coworker & I have eaten here a bit more than we'd like to admit lol that's how much we like it. You cannot go wrong with any of the grilled $5 combos or the seasonal favorites are a must try! read more

I have ordered from this location twice using Uber Eats. The bag they deliver is sealed, so this is not a derogatory comment on Uber Eats. Twice I have received partial orders. For instance ordering two tacos al carbon I received two tortillas, rolled together. The inside tortilla had an avocado slice and cilantro. I paid in full. Never again. read more

The service at this restaurant is amateurish at best. Items left out after you've paid for them, sides that are part of a family meal only have a few tablespoons of food and barely fill half the container. Then, when you complain, the "manager" doesn't have the authority to make good on the purchase and needs to contact a "district manager." Finally, the accommodation they offer isn't adequate, especially after you've spent all the time trying to deal with the situation. The food isn't worth the aggravation. read more

This place is the worst! I waited 30 min on the curb for a salad and a kids burrito until I finally had to get back in the drive thru line to remind them I never got my food. Never got an apology and when I got home with my food there was no salad dressing or salsa, so I got to enjoy a dry salad after all that. read more

I went in to use the bathroom to get dressed for work and sat down at a table for a minute I went to order food and there was no one at the front counter so I went back to me seat and sat down and the manger came up to me and asked if I was waiting for anyone I said no then he told me that I have to leave because it's only for buying customers and that's just today I usually go into el pollo loco every day before work and I usually have no problem I order food and everything just fine but a couple weeks ago the manger came up to me and asked me if I wanted to work for him and kept telling me I should quit Taco Bell and work for him I started to fill out the application and then realized I had to go to work so I got up and left the next day I went back he accused me of stealing his pen which I didn't before I walked out I went up to the counter and left it there and he walked away all mad now it feels like I am not welcome at this el Pollo loco read more

This place I hear is good. But does not open at 10 am like it states they said they open at 10:30 so we waited then ordered through drive though. Got up to the window and they wanted us to wait another 30 min for chicken. This is not ok with us read more

This place is amazing. They cook chicken better than anyone else in Tucson. I love that their meals are relatively healthy. We just came here for lunch yesterday after the gym. We ordered the 8 piece with 2 sides: mac and cheese for the kids and beans. It was fast and delicious. The chicken is cooked on an open flame grill so the fat is cooked off and the skin is nice and crunchy. I love it. I can't believe I've lived near this place for so long and am just not beginning to come here frequently. Every employee I've dealt with has always been really friendly. It is also always clean and never too packed. There's plenty of parking every time. My husband is a huge fan of their salsa bar. They don't have a whole lot in it but just enough.... green salsa, red salsa, lemons, cilantro, and onion. read more

If u go here u should probably not go through the drive through if u want salsa with your food, i asked for two green sauces and two red sauces and we got home and they only gave us two red and one green and all of them were pretty much empty just a thin layer of sauce in the containers read more

Went through the drive thru tonight at El Pollo Loco wanting to order one of the Family Meals that they have to offer. When the lady on the speaker asked what I wanted to order I asked her for a minute while I looked at the menu. In the background she proceeded to call me a st**id white boy in Spanish. With this my wife and I drove to the front of the store and went in to speak with her manager. When they realized that we had heard what she said on the speaker she proceeded to hide in the rear of the store and the manager couldn't shrug us off fast enough. Very inappropriate response for him and his employee. I will never eat at this place again!!! read more

Drove an hour round trip for this chicken and it was worth it. Used a Groupon. LOVE the salsas on the salsa bar. Ordered 8 legs and thighs. The Groupon covered it all ($9.99). The people working at this particular El Pollo Loco are very nice...especially the manager. He offers you a beverage, chips and salsa while you wait. The chicken...juicy with just the right seasonings...YUM!! read more

El Pollo Loco on Ina is a restaurant we frequent quite a bit and will go out of our way for. The food is always fresh and delicious, and it's a great value, plus the staff is always friendly, and the restaurant is nice and clean. There are many options for eating healthy too. High regards to Jonathon, the manager, and all the crew! read more

I have eaten here a couple of times so when KFC was closed due to remodeling I headed down Ina..Ordered the family meal dark meat only and it is horrible. The chicken is dry, unusual for dark meat, can't imagine if I would have ordered a breast, fear it would have tasted like saw dust. Service is great, salsa is good but chicken may have been re-heated a few times..wont go back read more

9 dollars for the portion size of a Pidgey? Yeah, I can't believe I paid this much money for scraps of food and their slow service.

Tacos + chicken = lots of deliciousness. They have a little something for everyone where else can you go to get tacos or chicken and have a side of macaroni and cheese. Definitely get the churros fresh to order nice warm and cinnamon sugar. The restaurant is clean and the staff are friendly. read more

I went for a late dinner, about 9pm and coud tell that the condiments reflected this. I've been to many El Pollo Locos and all had very full salsa bars until I encountered this branch. Much to my dismay, there was so little in the pot, that even scraping the spoon could not even fill half of it. There were also chunks of stale tomatoes all over the counter. The floors hadn't been swept in awhile. Looking around, it wasn't busy and the garbage actually had a faint rotten odor emanating. I asked for more salsa, but wasn't surprised it never came. Also, we usually get 3 tortillas per person, but this time it was only 2, not sure if this is a new thing, but 2 certainly wasn't enough. Overall, it wasn't up to the standards that I've experienced at other branches. read more