I'm addicted to El Pollo Loco's tacos al carbon (grilled chicken/onions/cilantro), avocado salsa (if there's leftovers, I drink the stuff), tortilla chips, combined with a mango lime agua fresca (Minute Maid, not the stuff you get from a big jar). Any time I'm on the West side, I stop by this location, and order the same combo. I did, however, in a very unusual move, order the poblano chicken quesadilla combo the other day, and it was oh so tasty. But yeah, there's nothing like simplicity - grilled chicken, onions, cilantro and avocado salsa. Manager is über friendly, along with her crew; I've never had a bad experience here. read more

El Pollo Loco - Taco al carbon (grilled chicken/onions/cilantro/avocado salsa) - Mexican Near Me - West Jordan, Utah

Please...take this as a sign... go somewhere else. Decided to give this place a try and ordered half a chicken with two sides and was given a sad portion of rice that was pulled out a MICROWAVE and undercooked broccoli. The chicken was dry and probably sitting for a while. 18$ for the most depressing meal. You have so many options in this shopping center there's ZERO reason to eat here unless you actually enjoy reheated dry depressing food. read more

they were all really nice and had good hospitality, they cared very deeply about how they treat there customers and the food was top notch i recommend anyone who hasn't tried this place to go read more

El Pollo Loco - Mexican Near Me - West Jordan, Utah

Alicia has great customer service and has a very great attitude and recommended some good food.

Maria was awesome! So genuinely friendly and kind. That's rare these days and you know it! Great service and you can tell they are genuinely trying to make your day better. Great job Maria. Pay her more! read more

Super super nice, hard working staff. Decent food. Unfortunately they've gotten my order wrong or missed an item the last three visits (usually forget a drink or side item). This current visit, I ordered a shredded chicken quesadilla fire grilled combo. There must've been a miscommunication as our receipt showed chicken nachos + a combo. They corrected the food at the window but we were still charged $11.49 for nachos rather than $5.99 for the quesadilla and they didn't refund the difference. This $5 quesadilla is in no way worth $11.50. Again, super friendly staff. I can tell they care about their job. But maybe they just need to slow down as they've forgotten items 3/3 visits or overcharged. And we've only ever ordered food for two people so it's a bummer something is always missing. Honestly I'll still go back, hoping the fourth time is the charm for the perfect order because I like their shredded chicken and sauces, and the staff! I want to support them. If everything is right my next visit, I'll edit my review :) read more

El Pollo Loco - Chicken quesadilla combo, charged $11.49 instead of $5.99. Otherwise it's usually a great deal! - Mexican Near Me - West Jordan, Utah

I love going to this place when I'm craving chicken. El Pollo Loco is different from fast-food chains that offer fried chicken. I suggest getting the rice and corn as the sides. It's my main go to if I want to eat here. Not only that, but I also love eating chips and guacamole. It's so crunchy and I'm not sure if it's fresh or not, but it came out warm and tasty! The only problem I have with this place is that the floor is sticky. read more

Way Increased prices NO LONGER AFFORDABLE on tiny pieces of super dry chicken even their tacos Carbon prices creased from $1,50 to $4.00 they put very tiny pieces of chicken also dry! Nothing good there no more water down salsa and mashed potatoes no flavor corn super dry uncooked tortillas pinto bean too dry churros not fresh hard stale Marconi super sticky dry horrible! Chicken Tostadas awful hardly no beans no rice lil lettuce hardly no chicken! Go elsewhere save your money!!! We highly recommend s Lopez Tacos a hole in the wall that on West Jordan it is delicious affordable salsa not water down! Lopez tacos best is Pastor & Lengua better then carne asada! read more

It was nicely decorated with holiday decorations. I went to order tamales with chicken but she misheard me. After I saw my receipt I told her that messed up my order. She quickly corrected my order. The chicken tamale was good. They give little chicken, I was expecting more chicken though. The other locations definitely gave a lot more. I would definitely go to a different location. The location was conveniently next to Walmart. It was nice going shopping after eating here. read more

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After a major disappointment from a different restaurant that I won't mention, we decided to give this place a chance! I do not regret that one bit! The drive through experience was so so. Not great, not bad. The menu is fairly simple, we decided to go for a family meal with legs and thighs with a side of Mac n cheese and rice, with flour tortillas. I feel like I didn't wait too long at all. The one woman employee we saw was nice. It was a Contactless interaction. The meal was very good. The chicken had so much flavor and was so juicy. It felt like plenty of food, which felt like a great value for the price. The rice was very good, the salsa they included was very very tasty. The flour tortillas are wrapped 2 per plastic covering, which made saving them for later easy. The Mac n cheese was delicious and exactly what I was craving at the time. Honestly this place will likely be one of our new go to places to eat and everyone should give it a try! read more

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Never really understood the hype about this place. The food is flavorless... the service is never great. Did not like it at all.

Just left EL Pollo Loco in Jordan Landing. The lettuce in my salad was completely wilted and after my husband finished his soda, the cup was full of ants! we called and they refunded our money, but I'm not even sure why they are serving food that looks like this. When we called they said the ants were in the syrup. So, if you went there today and got a coke, chances are u got ants with them!! read more

El Pollo Loco - Black things are ants, it's hard to tell, but they were still moving - Mexican Near Me - West Jordan, Utah

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Love el pollo Loco and this location is no different! I've been here a bunch and it's usually spot on. Good chicken, decent sides, great sauces, good stuff. Go here and get you a family pack. Then make a bunch of chicken tacos. read more

El Pollo Loco - The drive thru - Mexican Near Me - West Jordan, Utah

Disappointed about beans and rice, they change recipe. No variety of salsa and no tortilla chips with our order

The chicken is delicious. The sides are OK. Received exemplary service with an erroneous grubhub order that was corrected and then some. Appreciate the quality touch on service I received. You've kept me as a customer, for sure. Livin' that macro life. Thank you! read more

This is the worst Pollo Loco location. Service is horrible. NOT friendly...They don't seem very happy. They always get your order incorrect ! The only thing that's ever good is the chicken. The Sides are horrible. Rice is always bland and over cooked. Beans are bland and the Mac and cheese is waaaay over cooked. I Don even know why I buy sides here, They just go to waste. Today I waited 20 minutes for my order in the drive thru They forgot my Churro and I didn't get any Salsa with my family meal. I went back for my Churro because it was for my little girl. When I got home they forgot to add the cinnamon and sugar to the churro. Who does this ? read more

El Pollo Loco - Churro with No cinnamon sugar. Who messes up something so simple. - Mexican Near Me - West Jordan, Utah

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Their worker Maria is the SWEETEST gal and deserves a raise!!!! Great food, and Maria went above and beyond to ensure our food was good wuality read more

Who woulda' thought that Pico De Gallo went well with fire-Grilled chicken? I finally got around to El Pollo Loco, and when I finally made it, I had too many choices. I'll have to come back, which is no sacrifice. I got their three-piece breast and wing. Loved the crispy (but not greasy) taste. Of the two sides, the Mac and Cheese was tasty (but a bit runny) and the Cole Slaw was tasty (but a bit dry). I can't wait to try my their traditional Mexican dishes. If they're as good as their homemade Pico and Salsa, I verywell may become a regular! read more

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El Pollo Loco is on my shortlist for out of the house dining, simply because they are reasonably priced and offer healthy options. It's hard to beat flamed grilled chicken and pinto beans, when you tend to lean towards a higher protein diet. On my most recent visit, we found the chicken to be a bit over-cooked, but it did not ruin the meal. Part of the adventure of life and eating out is the variable known as "being human"... and we all know, "To err is human." Otherwise, El Pollo Loco falls into the category of like an In-N-Out Burger, whose relatively simple menu and quality is successfully replicated across the country. Likewise, the staff is always helpful and friendly. read more

I absolutley loved this place. Salsas were tasty and very fresh. The tacos were nicely stuffed. Their chicken reminded me of the outdoor rotisserie chicken I make. Flavorful. The Churros were amazing too, freshly made, lots of cinnamon (the way I like it). Overall good experience!! read more

Frustrating that the dining room of this location is closed indefinitely. Drive-through only. I used to LOVE the salsa bar which they discontinued. Weird that other El Pollo locations in Salt Lake and Sandy are open. Wonder what they're doing that this location won't? I suspect if they offered higher wages to compete in tough labor market they could find more people. Not like the food is cheap by any means. read more

I went through the drive-through yesterday and it was my first time trying out this spot. I ordered the bacon barbecue stuffed quesadilla. And got it in a combo. Because it was my first time I didn't know what came in the combo but thought it would be cool because the restaurant seemed cool. I thought the staff weren't very friendly... And seemed quite rushed. My combo came with my quesadilla and a small bag of tortilla chips... Why would they just give you a small bag of tortilla chips without any sauce or salsa or spread to dip your chips in. The combo also came with a drink but that was it. I spent nine dollars for a drink, quesadilla and a small bag of tortilla chips. Yes the quesadilla was yummy but I don't know if I'll be going back because of the service and the amount of food you get for what you spend. read more

Came by for a delicious dinner that I've missed so badly since moving from Las Vegas. First I was sad to learn they don't make the amazing flan that other states have. So I ordered the double chicken avocado salad. (I'm doing a low carb lifestyle). Got home from my drive thru experience to find a tostada loaded with rice!! Ugh! Tried calling twice with no answer so, on to Yelp. I am so disappointed. read more

What a disappointment. Place has gone down hill. Dirty floors, dirty salsa bar, dirty tables. Makes me sick that I had to pay money to eat in such filth. Also their food is nothing like it looks in the photos, so don't bother looking at them. They lost me as a customer today. Gross read more

I ordered online due to the COVID 19 new directives, and I sent my son to pick it up, while he was waiting to get the order, I'd call friendly to remind them to put plates on the order, the lady answering the phone was a Spanish speaker so I spoke to her in Spanish, when my son came back, guess what? No plates in the order ( I totally get that things can be forgotten, thats why I'd call) So I'd call again and told the what what happened, a worker speaking on behalf the manager told me that I can come back for, that's why I called before, and asked for plates, to avoid to many trips back! It's common sense that people in that restaurant don't get!! Besides that the coleslaw was terrible, with no mayonnaise at all, rice portions were reduced as well, so disappointed no just with the food, but with the service!! read more

Love El Pollo Loco! The location in Sandy is amazing and always fresh. Decided to try the South Jordan location because it's closer to my house....chicken was dry....sooo sad. Typically, the best thing about Pollo Loco is the super moist, fresh tasting chicken. Come on management, let's get this place up to par. Would love to come here more often. read more

why they don't have the salsa bar anymore?they just gotten lay, we need the salsa bar back , please.

This review is about the Sandy Pollo Loco. The food we got from there was delicious. We had a 12pc family platter with rice, fries, chips as sides. My husband and I both had a salad with chicken and then we had churros for dessert. All freshly made and really tasteful. People were friendly too. Will definitely go back, but only to this branch. Do not go to the one in Jordan! read more

Wow. Talk about customer service... Pearl is a real gem! Very friendly, smiling, and made us feel special, .....so rare in this day and age! The corn street tostada is awesome, too.... healthy and delicious. Pearl really went the extra mile and came out to check how our food was and brought us a little cup of mac n cheese because I mentioned I really like it. Wow! They just earned a new frequent customer because of her wonderful attention to customers (....and the food is awesome too). Five stars! read more

My order always seems to have something incorrect at this location. They've changed their menu recently to no longer include the Fajita Quesadilla with peppers - they no longer carry ANYTHING with bell peppers? - which makes this an even more non-vegetarian friendly quick stop. The 3 rolled tacos come with hardly any guacamole - if it even comes with it, sometimes only comes with avocado slices?.. We used to come here every week, sometimes more, to not wanting to go back at all. Super sad, used to be one of our favorites and no we prefer to go elsewhere. read more

Tried it for the first time tonight, nothing extraordinary but still tasty. The chicken was different than most other local chicken places, grilled in full peices instead of fried which I enjoyed. Had mac n cheese and mashed potatoes and gravy for the sides, no complaints there. And no problem with the customer service. read more

I lived in Southern California for many years and the El Pollo restaurants are very good. I was excited to see them come to Utah . But boy what a difference in quality! The chicken is over cooked and dry, the burritos are mostly beans and rice with dried out pieces of chicken. Very disappointed. Maybe the owners should take a field trip to the ones in California and learn how to cook chicken correctly. read more

I order through your online app and when I got there to pick up my order. I did curbside pickup. The problem I have is when I got the food our drinks where not large but they put the drinks in to regular cups each without marking them. Also our food did not taste that great that's why I'm giving you 2stars. Hopefully you can work with your employees to handle these issues read more

I love their chicken. And their menu has lots of good stuff. I always go with a delivery service, and the order is always correct. Love this place. read more

This was my first time trying this restaurant. I received coupons in the mail and the advertisements looked tasty. The cashier forgot to input my coupon I told them I had and told me to come visit again soon instead. When I got home my meal was completely wrong, no chicken included with it. It was disappointing and I realized I could have made what I received at home. My kids enjoyed their meal, so for that, two stars! read more

I waited for months for the El Pollo Loco to open in SLC. Then I waited in line for over an hour the day they opened. This is the best thing to hit Utah, since I'm from CA. The best fast-food / sit down restaurant in any city. read more

Great taste, last time I was here they took 30 minutes and still did not get what I had ordered (chicken breast) instead I was given 2 legs to replace the chicken breast. Still one bad experience will not take away the great taste. read more