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    El Tropical Snack Bar

    4.0 (8 reviews)
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    Hank’s Organic - Greek Salad

    Hank’s Organic

    3.6(87 reviews)
    1.0 miArts District, Downtown

    Went on a Tuesday afternoon. There's a parking lot…read more Went in and saw how clean and organized the place looked. It was fairly busy, but it was easily accommodating to all who were in there. Everyone had friendly and inviting faces. There were plenty of choices of food varieties. The food tasted fresh and newly made. When I am in the area I will return for more!

    UPDATE: An employee…read moretold me that Miguel de Alba, the manager, instructed employees at other locations not to allow me inside. I believe this is harassment and retaliation for my unfavorable review. I was also told that Miguel de Alba learned the employee had spoken with me and then told everyone not to let me in. After the original incident, I stopped going to the store. I returned only because an employee approached me, told me Miguel de Alba was gone, and encouraged me to come back. That same employee later told me that Miguel de Alba had instructed employees not to let me in. I was accused of shoplifting and prevented from leaving the store. There was security-camera footage of the incident, so the owners can review it and see what happened for themselves. I believe it is unacceptable for a manager to ban a customer because of an unfavorable review, especially after the customer was accused of theft and prevented from leaving. I also believe it is unacceptable for management to involve employees and other store locations in what appears to be an ongoing effort to keep me out and punish me for speaking publicly about my experience. Because of these events, I no longer feel safe returning to this store or visiting other locations in my neighborhood. I believe the way I have been treated amounts to harassment. I still appreciate the employees who have treated me well and believe the food is good. My concerns are specifically about Miguel de Alba, the management, and the way this business has handled my complaint. I will not be returning or attempting to resolve this directly with Miguel de Alba. I am documenting my experience and would still welcome direct communication from the owner.

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    Urth Caffé - Downtown LA - Kids Grilled Chicken Panini

    Urth Caffé - Downtown LA

    4.0(6.2k reviews)
    1.5 miArts District, Downtown
    $$

    On Friday evening, September 4th, after having dinner at Holbox, I went to Urth Caffé in Downtown…read moreLA with my mom and my two brothers to have some coffee and tea. I think we got there around 8:00 PM, but by that time, all the slices of cake I wanted to try had already been sold out. My mom ordered a decaf coffee, one of my brothers ordered a hot cocoa, and my other brother ordered a pot of chamomile tea. I shared the chamomile tea with one of my brothers. It was pretty cold outside that evening, so we decided to sit on the outdoor patio. Fortunately, we found a table right next to a heater, which made it warm, cozy. I've been to almost all of Urth Caffé's locations, including Melrose, Santa Monica, Pasadena, and Laguna Beach, and I have always found their food and drinks delicious. The service is also consistently good at every location I've visited. The only downside is that it's always difficult to find street parking around this location, so that evening we ended up paying $10 for parking.

    It's rare to come across this level of service these days. Marisol Carballo was exceptional from…read morebeginning to end. You can genuinely tell she gives her absolute best in everything she does. Her attention to detail, kindness, professionalism, and the way she sincerely cares about every customer is something you don't see often anymore. Employees like Marisol are incredibly rare. If it were up to me, I'd give her a raise and a promotion. She would be an absolute gem to have on my own team. Thank you for making the experience so memorable. God bless you, Marisol, and keep up the amazing work!

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    sweetgreen - Healthy Salads, Wraps, and Bowls

    sweetgreen - Healthy Salads, Wraps, and Bowls

    3.5(208 reviews)
    2.5 miDowntown
    $$

    A coworker recommended that I had to go to my first sweetgreen and experience all things goodness…read more What makes me incredibly sad is that I am from an area that does not have one and desperately needs one. I ordered the caramelized steak with the lime and jalapeño dressing and it was to die for. The rosemary focaccia bread-- chefs kiss. In my bowl, I coukd sing about my sweet potatoes being perfectly cooked. I was pleasantly surprised that they are not too soggy within the bowl. The sweet potatoes were perfect. The protein did not like any flavor and was absolutely delicious after a long conference and travel day. 10/10 get the hype.

    I recently ordered a salad that cost nearly $30, and I was extremely disappointed with what I…read morereceived. The portion size was shockingly small and felt more like a $15 meal than something worth $30. The bowl was barely filled. There were only a few small pieces of chicken, a handful of cucumbers and tomatoes, and what appeared to be less than a full scoop of rice. To make matters worse, a significant portion of the space in the container was taken up by dressing cups rather than actual food. The overall presentation made it seem like very little care was taken in preparing the order.As a customer, I expect to receive fair value for what I am paying. For a $30 salad, the portion should be generous, consistent, and reflective of the price. Instead, I felt shortchanged and frustrated by the experience.I should not have to come into the store and personally monitor the preparation of my order to ensure that the salad bowl is properly filled. Customers should be able to trust that their meals will be prepared accurately and consistently every time. If employees are not willing to provide customers with the value they are paying for, it raises serious concerns about quality control and customer service. I hope management takes this feedback seriously and makes improvements to how takeout orders are prepared. I would like to continue supporting your business, but experiences like this make it difficult to justify spending $30 on a salad that arrived half empty and far below expectations.

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    sweetgreen - Healthy Salads, Wraps, and Bowls - Interior

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    El Tropical Snack Bar - salad - Updated September 2026

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