Omg everyone so kind and they took me in so quickly!!!!!! So appreciative of their care!…read more Thank you! Thank you!

My wife twisted her foot and in intense pain with bruising, went to San Mateo's Sutter urgent care…read morelocation. The doctor said it was unlikely that she had a broken bone so she was sent off with NO X-ray, no boot, and no serious pain medications. More than a week later, I convinced her to see my podiatrist who immediately diagnosed a likely broken bone, fitted her with a boot, and sent her across the street, ironically to the same Mills location, for an X-ray, that confirmed the broken bone diagnosis. Not an issue of insurance, as we have excellent coverage. Who knows if her fracture displacement was caused by walking around on a broken bone for more than a week. Poor care. Would not recommend nor will we go there again.

If you have an emergency it is very bad the service is very slow my girlfriend was going with an…read moreunbearable ear pain and she was treated two hours after arrival

SMMC, Rehabilitation. I left a strained voicemail message and attempted online access to no avail…read more I inconveniently attempted to engage with staffers Angie and Heather without any professional insight. Heather incompetently placed me on her speakerphone; a clear violation of my privacy. Heather claimed that her manager is at some event and may/may not be reachable? I will no longer contact this facility. They gravely lack respect, patience, empathy, efficiency and humanity. Please defer this clinic to others. They are useless, unfriendly and unprofessional as in the past. Please kindly redirect me to a more humane, pristine and welcoming Rehabilitation resource promptly. My employer is not understanding of my dire pain and limited functionality. Minus 10.

Highly recommend for after hour care! They don't see patients after 9:30pm, we got there at 9:28pm…read moreand they got us in! My child had respiratory issues , proper diagnosis was done, first dose of medication was given at the clinic and monitored her until her stats were good enough for us to take her home and advised accordingly. It was late and they didn't rush anything until they felt confident about my child's stats. Appreciate the staff so much, grateful for the care we received in time.

Highly recommend. Sick kid on a Saturday night. Was seen quickly. Proper diagnosis and first…read moredose of meds given at the clinic. No need to drive to a pharmacy and wait. Saved us an hour. Hopefully, won't need to come back but would do so if needed again.

If you have lots of time to spend just trying to get past their robotic push 1 for whatever, push 2…read morefor this and that, you should be fine. Yesterday I spent a good half hour pushing this digit on the phone keyboard and that digit only to be met with a human person who insisted could not hear me and hung up on me. Went through the same gates of hell procedure all over again to finally connect with a human who gave completely different information than they had to my husband that any and all requests by phone take 48 hours to 72 hours to process. So...you don't call in the lab orders like you said you would and confirmed a month before the lab appointment, we get to the appointment only to find out the orders were never called in and then spend half a day trying to get expedited lab orders for an upcoming appointment only to speak to six different people, all of whom (except for the last call where they FINALLY informed us of the 48 to 72 hour policy) listened, said they'd get this taken care of and then did....nothing, leaving husband to attend his appointment to go over the lab results with no lab results at all to review.

The internal medical office is borderline negligent. There is no accountability for errors, no…read moretraceability, substandard medical recordkeeping practices, insufficient staffing levels, and generally poor patient communications, and no internal quality program to ensure that mistakes are not repeated. Quality of care takes last place behind any other metrics that you might use to measure how well a medical office performs.

A long overdue review. I will need to make it short, but would like to praise Peninsula Hospital…read morefor the very attentive care I received in 2011 for a major surgery. Fast forward to 2022 when I came down with covid - I had a horrendous experience in the emergency room - I could hear staff chatting away as though they were junior high kids at a party in another room. The ER doctor at that time told me I had "severe covid" and needed medication - a medication that had been understood would destroy a person's kidneys in a short amount of time. I refused the medication. I could mention many other concerning things about my treatment in the emergency room that night, but honestly, this review would end up being much too long. The good news is when I was admitted to a room on the 4th floor it was a different staff and they were great. I asked the doctor who came to see me if I had "severe" covid (as the emergency room doc said) and she said, "no, it's mild, but you are dehydrated and your electrolytes are off." Wow, how could one doctor say "It's severe and you need to have medication" (that will cause harm to my kidneys) and the other have a completely different diagnosis? The 4th floor staff took good care of me the remaining days I was there. Then in 2023, I ended up needing emergency room care again, and an xray tech walked in and said he needed a scan of my heart; I reminded him that due to my health situation (from a previous diagnosis) recommends for me to be careful about having too many xrays, and he said in a gruff tone, "Well, I need to do this anyway," and acted like he could care less. It is my understanding that all over our country, the best nurses and medical staff left their jobs because they knew the vaccines were not fully tested and they were being required to get the covid vaccine in order to keep their jobs. It seems the smart ones left and, unfortuantely, I get the impression that they've had to hire less-than-competent staff since then. I'm hope there have been some improvements to staff and training since 2022 and 2023.

Sharing for awareness regarding the care I received during an MRI on 2/19/26 with a technician…read morenamed Mark, avoid if you can: Description of Incident Upon arrival, I informed the staff that I am a "hard stick" and required specific care for IV placement. Despite this: * Substandard Technique: The technician, Mark, failed to examine both arms for viable veins before attempting to prick me. * Physical Harm: Mark made 3 unsuccessful attempts. When I requested he stop after the third painful prick, he was dismissive of my concerns, stating, "I've been doing this for 24 years." This resulted in significant bruising on my left arm. They finally brought in a PICC nurse after that. * Procedure Failure: During the scan, the contrast administration was extremely painful because of contrast flow not being adjusted properly. Furthermore, the contrast did not appear in the initial images. Because of this technical failure, I was forced to return for a second MRI.

Bothered by this! Is it just me? Sutter Pediatrics 50 south San Mateo floor 3 - After an office…read morevisit, prescribes an inhaler for a child to go back to school. In order for the child to use the inhaler at school a form must be filled out by the prescribing doctor. Sutter Pediatrics takes 3-5 business days to sign the form, but if you are willing to pay $18 they will have it in up to 24hours. Kid has to stay home from school or go without a need inhaler at school because Sutter can't put a signature on it without making you way up to 5 days or paying them. Irritating.

I was a patient here from 2003 to 2018 (I was born in 2000) and had nothing but positive…read moreexperiences. Dr Chapman was the best doctor you could ask for and was incredibly attentive to my eczema, asthma, and various allergies. I always felt safe and cared for as a child in this office, and I really loved all the paintings and decor in the different rooms. The giraffe, train tracks, hanging monkeys, and tree painting will always be etched upon my mind! All of those fun touches really make it so much more comfortable when you're a kid. And of course I absolutely loved the reef tank in the waiting room. Here or there you might deal with a bitter receptionist but you'll find that everywhere. My mother really loved Dr. Chapman and this office as a whole and again, I couldn't have had a better childhood doctor. They were always on it and we never ran into any issues with incorrect or late prescriptions, inaccurate advice, etc. For the sake of transparency, I haven't been a patient here for five years so I can't speak to how the office is currently, but they deserve the five stars from a previous patient who is a happy and healthy adult. I will always be grateful for Dr. Chapman and ABC pediatrics.

I have gone to Carbon Health for myself multiple times and for both my sons multiple times. Every…read moresingle time, I have been impressed with their staff, nurse practitioners, and overall medical care. I have always found them to be prompt, courteous, and thorough. And I can almost always find an appointment same day. Highly recommend.

I have visited Carbon Health at Hillsdale Mall several times in the past, but today I experienced…read morethe worst service I have ever received. I went to the clinic twice in the same day, first as a walk-in and later with a scheduled appointment. On my second visit, I waited for over 70 minutes and received no meaningful update about when I would be seen. Eventually, I had no choice but to leave. What was most disappointing was the receptionist's attitude. She appeared friendly and attentive to some patients, while being noticeably dismissive and rude toward others. As a patient, it is frustrating to feel ignored and treated differently, especially when already dealing with a health concern. Waiting can happen in healthcare settings, and most patients understand that. However, there is a big difference between unavoidable delays and poor communication combined with a lack of respect. After 70 minutes, I could have gone to another urgent care clinic and received treatment elsewhere. Patients deserve to be treated with courtesy, professionalism, and respect. Unfortunately, that was not my experience today. I hope management takes this feedback seriously and works to improve both customer service and communication with patients.

This place is a total scam. I accidentally booked my appointment under the wrong code and they…read morewouldn't recode it for my insurance to fully cover. They charged more than $900, of which my insurance allowed $400. $400 for a 15 min appointment out of pocket - that's more than a CEO makes. That's absolute insanity. Do not recommend! Update: so far One Medical has refused to recode my visit to comply with my insurance coverage. You would think that a subscription service would at least try to minimize your out of pocket by taking a look at your insurance and suggesting which appointment type to book under.

Plenty of parking and nice office. Usually you're greeted by helpful people as you walk in. There's…read morewater in the lobby and comfy chairs. After reading the reviews here, I had a positive experience with nurse practitioner, Judith Alderman. I understood billing could be an issue. I needed a PCP, as we all do, otherwise you can find yourself in heap of a mess, so I called to verify that they accept my insurance. If you have insurance but get a huge bill, call and ask to have it recoded. My first appointment for a heathcare review went well - lots of questions. Judith advised me I no longer needed routine screenings for cervical cancer yet only the week before my DOCTOR, a specialists, wanted to see me every 3 years, so this center should not be your only source for health information particularly if you have other health issues/concerns. The office is comfortable and spacious. The bad fake Fiddle Leaf Fig trees look out of place in the nice office, especially as they sit in front of gorgeous windows with plenty of light. Real Fiddle Leafs are ridiculously easy to care for, and there are places like officeplants.com that will bring and care for live plants. There are health benefits to live plants too, but ok. The lights over the seating area are huge white flowers and are amazing. You do have to download the app but it seems all medical groups either have an app to communicate with patients or will be getting one. UCLA, Sutter Health and Stanford, all share access to your health history and now prescriptions are all electronically sent through a main database, "Prescription Drug Monitoring System". Government agencies, like police departments, have access to PDMS, so let's face it, our healthcare is no longer as private as we'd like. The app is faster when you're expecting lab results or have a question, you'll get responses and results much faster. Overall, a great experience.

We had to say goodbye to our beloved senior dog Toby and are grateful to have had Dr. Park help us…read more She was very gentle and explained the entire process to us with care and patience. Toby went very peacefully and was carried away in a beautiful basket of flowers.

It's been a month since my wife and I had to put our dog Moonie to sleep, just shy of her 16th…read morebirthday. It took this long to get around to a review because it's still hard to think about her without getting emotional, but I did want to write this since everything written before in these reviews was also our experience---Dr. Park came on a Friday at about noon, just three or so hours after our initial request, and when she arrived, she was totally professional, sensitive, and supportive throughout the process, which happened in our backyard under the sun. Moonie's passing was truly heartbreaking for us, but it was also completely painless and peaceful for her, and for that we thank Dr. Park. Highly recommended.

Came in clutch for me on a weekend. GH-UC provides efficient and friendly service, making it an…read moreexcellent choice for those in need of urgent care. Staff are very professional and strive to make the process of check-in and treatment as smooth as possible. They have a user-friendly online booking system, which allows patients to reserve their spot in advance, minimizing wait times. Of course, this doesn't mean you get to cut to the front all the time! Urgent is relative, so bleeders and seriously wounded to the front! The folks working this weekend were awesome and very helpful with the insurance tidbits (apparently mine doesn't like to play nice with others). The clinic is clean, modern, and well-equipped. Marc is an outstanding provider - thanks for the great care and advice!

Went to Urgent Care with a severe sore throat, was diagnosed with a bacterial infection (not strep)…read moreand was only prescribed medicine for treating the symptoms instead of an antibiotic to cure it. Now I feel worse than ever. Called my doctor first, couldn't be seen for a week. Called my doctor when I realized I was getting worse, can't be see for a week.