Super service at a reasonable price. Prompt response. Can not be beat used them for yearsread more

Ron came to my house today. Told him what symptom the furnace was having and he all but diagnosed…read moreit before we got downstairs. Took him 20 minutes to get it apart. Show me what was wrong. Fix it and put it back together. He was there 35 minutes and only charged me for 30 so it was under The 30 minute service call. Quality guy very honest could've charged me more but didn't. Highly recommend them

My a/c went out and they were here within 24 hours. Jayden and his partner Preston were amazing!!!…read moreThey had the system up and running. Amazing men and service. Thank you Anthony (owner) for employing hard working kind young men

· When your heater HVAC acts goofy in the early stages of…read moreFall you don't wait for the Kentucky Freeze to catch you with your pants down! That could mean cold chaps dude! I would not trust my business to anyone other than Anthony and his team at Element Air! Jayden serviced us today and replaced a few very worn out parts. If you need your system looked at before old man winter arrives please give them a call! You know as well as I do, once the real cold hits, older homes will be wishing they would have called sooner! I am teaching myself to be more proactive this season! I am working on redevelopment at home, with my family and my past business relationships. And I love a mad scientist y'all!!! Even one that does Mechanic stuff!!! ( Previous BNI relationships keep on giving!) Thank you Jesus for heat, plumbing and a roof over my head! Holly K. Southend Louisville

I would rate higher if possible. We had our A/C go out on a Friday night. I called a different…read morecompany for a Saturday visit. They charged me $100 to show up, told me my control panel was fried and needed to be replaced for $1,500. They didn't even look at the outside unit. I called Book on Monday, they were at my home 20 minutes later, and had the A/C working again 10 minutes after that. It was simply a shorted wire and blown fuse in the outside unit. They didn't even charge me. I saved $1,500 because of the honesty and ability of the Book technicians. Unbelievable customer service. I will continue to use Book in the future and will recommend them highly to anyone that needs HVAC service.

AC totally quit. Rick the technician showed up. Very quick, very knowledgeable and very respectful…read more I would never call or think about any other company because of him alone. It's hard to find, honesty, knowledge, respect, integrity and be so costumer friendly. Very Dependable and affordable. My go to from now on. I give them a 20 out of 10. ​

Owner was very nice and resolved the issue ! Thank you! I would recommend them for future services!read more

Amazing! We had a new HVAC system installed a year ago and…read moreeverything, including the install, has been great. Today we had maintenance cleaning done. That went very well. What impressed me above everything is that the gentleman, I forgot his name, noticed that there was a leak by my hot water tank. I was able to call another company and get that fixed today. Had he not seen it, or mentioned it, that could have become a very costly issue. I can't thank him enough! Quality company and quality employee!

Amazing company! After my home warranty company dropped the ball, I called Robbins Heating & Air…read moreConditioning for a quote on a new heat pump. They came the same day, gave me quotes for several options, and were ready to install the system in 1-2 days. FIrst, though, we had their Carrier repair technician came out to diagnose the problem that the warranty company couldn't find after 38 days. It was a simple valve. The unit had thermal lockup due to a worn out valve. They scheduled a quick repair the next day and the sales team was so nice about me not needing to order the new heat pump, despite all the effort they put in. This company is reliable, extremely efficient in diagnosing the problem quickly, and able to do repairs and replacements quickly despite the heat wave and long waits with other companies. Highly recommend this fantastic, family owned company in business for decades! Thank you so much, Susan

Great customer service, quality service technician(s) and they have their customers best interest…read moreat the top of their priority. Great job, Robbins Heating & A/C!!!

My air conditioner started to blow room temp air. They were able to send a technician the day that…read moreI called. John was honest in letting me know that geothermal systems is not his expertise. The next day, Tommy arrived. He has more knowledge with geothermal systems and was able to fix my issue quickly.

Avoid Wright Mechanical (Louisville, KY) at All Costs - $4,500 Later and Still No Fix…read more We inherited a York HVAC unit installed in 2020 when we bought our home (installed from Wright Mechanical). It was oversized for the space, but issues didn't start until 2023 -- just three years in -- when it stopped blowing cold air. We called Wright Mechanical to service it. They claimed there was no leak, added 11 lbs of Freon, and charged over $1,000. In 2024, the exact same issue returned. We were confident there was a leak, but they again denied it -- and even suggested our neighbor might be stealing our Freon. They topped it off with another 11 lbs and charged us $1,100. By 2025, surprise: no cold air again. This time we insisted they actually fix the root problem. After a couple hours of unclear troubleshooting, they proposed a dye test (finally) -- for $2,400. This would bring the total to $4,500 paid over three years, with zero resolution. We told them we were moving on to a different company. Their response? A $500 bill for that day's visit, despite being onsite less than two hours and leaving midway. When we asked to speak with a manager, we were told that was "against policy." We called the office to escalate and were told someone would call back. No one ever did. Bottom line: Wright Mechanical charged thousands to temporarily cover up a problem they never actually diagnosed or fixed. They showed no accountability, no urgency, and no real customer service. We're now pursuing small claims court and filing a BBB complaint. Save yourself the stress -- stay far away.

Magruder has never let us down. They are prompt honest and hard working. Superior customer service…read more Always happy with their work!

I cannot say enough about the honesty, integrity, and craftsmanship Mike Magruder puts into his…read morework. We have hired Mike in the past to help keep a 20+ year old furnace running at our old home where we were neighbors and he did a great job. Always on time and prices very very reasonable. He will take the time to explain what he is doing, why it needs to be done, and even educate the customer as much as you want on the mysteries of HVAC. Just an all around good guy. Our air went out yesterday and had frozen over completely in our new home. I was hesitant to call Mike immediately because we moved out to the other end of town and didn't want to put him out. I called another company (Bryant) recommended to me from a friend and they came out. The guy said it was completely shot, the control board Fried, likely leaking Freon everywhere, and would need a whole new system to the tune of $12,000. I said man I will sweat a day or two while I think this over. Then I called MAGRUDER. He came out today with a board already bought for way less than what the other guy quoted and promptly replaced the board and a capacitor, did a thorough inspection and cleaning, and got us back in business for a fraction of the quoted repair cost from the other guy. My system is 19 years old and I know nothing lasts forever. He got us back up and running and now we can at least plan for a new system instead of feeling like we have a gun to our head in the dog days of summer. Call Magruder Heating and Air and they will treat you fair. A+++

Unfortunately last night my air-conditioning went out and it was blowing hot air and couldn't…read morefigure out what was going on. I woke up this morning and I called Milburn when they opened at 8:30 and they sent two workers out within the hour. They were very fast they were friendly and helpful. The compressor went out in my unit And they said easy fix and within 10 minutes it was done and it was $150 that I was fine with pan because deafly got have air-conditioning in the house during the summer. So I do recommend this place and if I have anymore problems with my heating or air I will contact Milburn

I have had a two year battle with health issues and high bills due to a failing air/heat system. I…read morehad warranty through a nationally known warranty company and was getting nowhere. They sent another company, I will be reviewing next, out and their standard answer was the coils feel cool. The other company always managed to come when it was a cooler day that I could open my windows. Kyle, the younger tech came out and yes it was a milder day and my coils were cool, he was disturbed by a noise it made. Then Mark came the next day when it was 100 degrees in the shade and the coils were not even lukewarm. It took some arguing back and forth with the warranty company but I got a new system put in this past October. This winter, I enjoyed the lowest electric bills ever. THE THING THAT IMPRESSED ME MOST IS THEY -LISTENED- TO THE CUSTOMER... what a concept! I am not going into summer with fear of high bills... I can't thank Kyle, Mark, Wendy and the rest of their kind staff for doing the right thing. I will have bills like I did when I first moved in next year. I can't thank you guys enough.