I really want to like this place. The products look awesome. However, the Customer Service was so…read morebad that I cannot bring myself to buy anything in this store!!

Service is awful. The 2 employees in the store were uninformed, lazy, and did not seem interested…read morein helping us in the slightest. The first employee asked the other to answer our questions, which she was not able to answer. Instead she kept referring us to visit the website on our own time, outside of the showroom. This is a perfect case of management not training their employees in a manner to reflect the quality of the product they are representing. The woman who was asked to help us was dressed very sloppily and behaved like she had no interest in what she was hired to sell. The only reason I have given one star is because I am not able to rate them with zero stars. I have advised our interior decorator who sent us there, and our real estate agent who is one of the top real estate agents in Laguna Beach, of this experience, and will continue to tell anyone who asks, as we build out and decorate our new home.

Had an emergency power issue where my condos power went up because I messed up on new appliance…read moreinstallation. Hank came the same day and resolved the issue. Hank is knowledgeable regarding his trade and I would definitely rely on his experience in the future. I would highly recommend him.

The Good: Hank is a good guy and he works hard. Does a good job on things within his capacity…read more The Bad: He is NOT well versed in Tesla Wall Chargers. He can install it onto the wall but made wrong assessment s of the gauge of the wiring when all he needed to do was turn the dial to adjust the mode. He doesn't like to read the instructions even on items that he doesn't fully comprehend. Therefore, I would avoid using him on the electrical side. The Ugly: Hank is impulsive. I understood he is an older gentleman and it's hot in the garage but he kept dropping profanity like skittles even when the kids are closer by. Additionally he acts before he thinks. He ripped open the Tesla Wall Charger box before he even agreed to install it so return became impossible. Then he proceeded to "renegotiate" the cost of install because he had installed one earlier but took it off deeming the charger and wiring to not work when it was his lack of knowledge to change the settings. He kept flipping between getting paid by the job and getting paid by the effort spent. I ended up paying him for the lift that was complete at his "job minimum," which was higher than his original and renegotiated quote for that job, but did not pay for the rest of the job not done. This was not a pleasant experience. Bottomline, Hank installed the storage lift well so I was pretty happy with that. He is a good installer and a good man who seems to have a lot going on. However, the constant renegotiation, miscommunication, attitude, and lack of expertise made this a rough experience. Overall 2/5 for effort, but I would not recommend his services.

The most honest and trustworthy two men Father and Son team of professional electricians who…read morespecialize in the Tesla Charger and creating the best outlet for my Tesla! We finally went to the wall mount for our old Tesla S that was charging with the wall plug. We already have 240 Volt outlet there. Hi Power Electric was the original contract electrical worker who worked on placing the plug in our driveway and it served us well for the past ten years. But Tesla Wall Mounted Charger is so convenient and we bought the $550 Universal Fast Charger with 40 Amp charger that can charge Hyundai Electric Vehicle if we do decide to upgrade in the future. I doubt that we will replace our beloved Tesla S from the best years of their initial production years from 2015! These two gentlemen are father and the son team and really do the best job. They are certified Tesla technicians and also know their craft very well. The labor charges are very reasonable and the son knows all about the newest Tesla technologies. Above all the son is into Watches and revered Holographs of the most discerning taste. Do call them for a free bid. They are honest people! For the past twenty years we relied on these honest people! Big fat five stars.

Installed a 240V outlet to charge my new EV. Showed me how to use. Friendly, responsive, on time,…read moreinformative. Will definitely use again!

Ordered a fan for delivery. Gave a billing address and a delivery address. Well, this outfit…read moreignored delivery address and delivered fan to billing address. Clearly incompetent. Had to drive hours due to their mistake. If you do business buyer beware. Triple check their paperwork.

My son accidentally broke the glass cover on my vanity light and was stressing about how to replace…read moreit. I went to Lamps Plus and had such a great experience thanks to the store manager, Matthew. He was incredibly patient and super knowledgeable. He took the time to help me figure out exactly what I needed and made the whole process easy and stress-free. It's not always easy to find that level of customer service these days, but Matthew really went above and beyond. If you need lighting help, I definitely recommend stopping by and asking for him!

Absolutely love this company from the communication with sam about permits, to the detailed…read morethorough explanation from reed and tbe Absolutely power house workers in jaxsen, andrew, and robart. Reed came out and noticed a issue in my home, brought it to my attention showed me my panel and the problems I was having, I agreed to his proposal and from there it was next level with this company, communication A+, Workmanship A+, they took care of alot of issues for me. Thank god I found this company and all its great workers. Great price Anthony- you have an excellent staff.

Quick, professional, and friendly service. The price was fair, the process was easy, and I would…read moregladly recommend them.

Excellent service, fast turnaround. Followed up quickly when I had questions, and came out to check…read morean issue I had that turned out to be on my end. Just an overall great experience.

I requested a new outlet behind the TV and included a photo…read more Lighting and Electrical team responded very quickly with a detailed quote for moving an existing outlet vs creating a new one which was super helpful to know about. The quote was very reasonable. They followed up via sms where we confirmed the day and time and signed the e-contract The team was punctually there at the scheduled time and were absolutely excellent. Completed the work with great efficiency and accuracy within minutes. Excellent quality, speed and value, the magic combination. Couldn't have asked for more. I wanted the team to quote me on new scope while they were there but they couldn't because they were fully booked for another appointment which is perfectly understandable. So tip for customers is to make sure the scope is solid before the appointment. Accomodating surprise scope on site means they risk being late for other customers which they can't do and which I respect a lot! Thank you!

Schuster is very nice person and he is also very professional. He helped me find the big problem…read morebefore he started the work. I recommend him to everyone!

Jorg was great to work with and very responsive. A true handyman! He was able to assist with new…read moretoilet installation, leak detection, and replacing a bedroom door. Will definitely work with him again. Highly recommended.

I contacted them to get a quote to participate in an Edison program to upgrade my electrical panel…read more I had been told by my insurance company that I must upgrade to renew my policy. Pete came to my home to inspect and quote the job. He was so professional, considerate and kind. He looked over my panel and my homes electrical needs and he wondered why my insurance company would require this change. He didn't see a need for the upgrade under my current circumstances. After his visit, I contacted my insurance company and found they were misinformed about the type of panel I had and once this info was corrected....I no longer had to do an upgrade. Although I ended up not doing business with Pete's company, I am thankful for how he handled this. I never felt any pressure from him to do this job. Amazing!!!! A company so professional that they don't try to talk you into a rather expensive job. Five stars is NOT a high enough rating for this company.

Needed to get a bonding issue with the gas meter sorted out. Communicated via yelp for a bit to…read moreidentify what the issue could be. In the end I went ahead and schedule a service visit to inspect and ensure the gas meter was bonded correctly. They came out within the time frame stated and got the job done in short time. All in all a great company to work with if you need electrical work. Thank you.

We needed better lighting in our house, so after checking Yelp, I reached out to Capistrano…read moreElectric. Mike, who owns the business and does the work himself, did a fantastic job. We're thrilled with how everything turned out and just wish we had done it sooner. Capistrano Electric put in an LED light above our front door and added new LED lights in the kitchen and family room. He also fixed the lighting above our staircase, which was a big relief since it used to be hard to see going down the stairs. Mike installed a modern ceiling fan in my husband's office and a dusk-to-dawn floodlight outside. Everything looks great. Capistrano Electric worked quickly, knew what he was doing, and kept things organized. The price was fair and upfront, and Mike made sure to explain everything so there were no surprises. He was great at communicating, sending a bid the same day he visited, and keeping me updated on when he'd arrive and finish. When I decided to upgrade to more lights after seeing the kitchen, Mike let me know about the price change right away. We're really glad to have finally found a reliable and trustworthy electrician in South Orange County. I highly recommend Capistrano Electric to anyone who needs electrical work or advice.

Responsive and honest. Although the EV installation went well, my charger tripped occasionally…read more It turned out my Q5 EV charger had internal current protection that seems to conflict with the circuit breaker built-in current protection. Michael replaced the circuit breaker several times per my request and eventually installed a circuit breaker without the current protection. I confirmed with the EV charger manufacturer that is safe to do this installation and may be the recommended way with the type of charger I have.

Hired them to put up lights during this past Christmas and they did a great time. They were…read moreefficient and professional and came by to uninstall them when we requested after the holidays. Would recommend.

Call me crazy, but I love the holidays -- and this year, I decided to get my quote early! Of…read morecourse, I called my favorite Christmas lighting company, Holiday Lighting 4 Less, to give me a new quote because I love changing things up every year. What I absolutely love about them is how easy and stress-free they make everything. This year, they even brought an entire board of lighting samples with different styles, sizes, and colors -- which made it so much easier for someone like me (who can be a little indecisive!) to pick exactly what I wanted for my house. The best part is they provide everything -- lights, timers, extension cords, and more -- so I don't have to worry about a thing. My lights turned out absolutely beautiful last year and I got so many compliments; I can't wait to see what they do for me this year! Thank you so much to the team for making scheduling so quick and easy, and for always offering the best pricing around!