Let me preface this review by saying that Leon (father) and Harry (son) did EVENTUALLY get the job done, and they may have even saved us a few bucks. But the experience was awful.
They have a few business practices that tried my patience and left me questioning whether I got swindled in the process.
First of all, their communication sucks. Harry is a poor listener and smooth talker who spends alot of time telling you all the good things and favors he's doing for you. He likes to repeat over and over how it's not about the money, instead of directly answering your questions when he's confronted. If a person explains to you how much they're hooking you up more than twice in a conversation, that's a red flag. Meanwhile, Leon got rude and short with my wife and I on the phone several times when we would ask him to give us specific details. I think at the core, they're both sweet guys, but they kind of just want you to blindly accept everything they're telling you without challenge or questioning. They believe that because they've been in business 20 years, they're above reproach. If you're the type of customer that likes clarity from your mechanic and likes to ask lots of questions and get a straight answer, Electroleon is not the shop for you. They are kings of "duck and dodge".
Here's what happened. My clutch blew out on Laurel Canyon. I would have rather towed it to Ed Little's in Culver City, but it would have been too expensive to tow. Yelpers seemed to give Electroleon a fair grade, so we towed it there on a Monday. Between Monday and Friday, Harry offered to fix our timing belt, change the oil and a few other extras in addition to replacing the clutch. He came down on his prices for us and was flexible, which was nice. The problem was that in the midst of Harry doing a bunch of extra crap we didn't ask for, we were paying for a rental car day by day while he found new things to "help us with". So all the extra stuff he was hooking up for us, we were paying for in rental car fees. Additionally, his communication left a lot to be desired. For example, he might tell us to expect a call by 2pm the next day for an update and never call. We'd call him at 3pm to check up on things and he would fall into an unprovoked 15 minute Shakespearean monologue about all the good things he was doing for us at discount rates. Singing songs about how all he wanted to do was "the best job possible" because he "cared so much" so basically we should just shut the hell up and be cool until he was ready to talk. He was also very defensive and touchy anytime I asked him for specifics. It took me several explanations to get across to him exactly how his "extras" were inconvenient for my wife and I. Eventually, he understood, and he gave us the car back in a semi-timely fashion.
That was just week one. This ended up being a two-week ordeal.
After week one, Harry gave us the car back knowing that they had not completed the job. The clutch pedal was not in working order and my wife almost got into an accident in the rain because of Electroleon's slacking negligence. Instead of telling us that we were leaving the shop with a seriously dangerous problem on our hands, Harry told us it was just a minor glitch that we would get used to. That "glitch" ended up being a bum flywheel, and the flywheel is a MAJOR component of any manual transmission system.
We took the car back a few days after discovering the clutch pedal was sticking. Harry and Leon offered to cover our rental car. They covered it for four days before Harry called us with another one of his epic speeches about how good a deal we were getting on the part, and how the problem wasn't theirs, they were doing us a huge favor, blah blah blah...... in reality, they had no clue what the problem was and hated admitting it. Also, Harry did not take kindly to me asking him why the problem didn't appear until AFTER we visited Electroleon.
They never called when they said they would, we had to stay on top of them. Whenever we did call, we got over-explanation from Harry or gruffness from Leon. By the way, Leon should not be answering the phone there. His accent is thick, he's a little hard of hearing AND hates repeating himself. Bad combination for phone answering.
Again, overall nice guys...they DID get the job done eventually. I just don't appreciate a mechanic trying to make me feel like he's doing me a favor when I just want to get one problem fixed, or get a simple question answered. I lived in New York for many years and hate a fast-talker.
My suggestion for Electroleon is to get a manager with a thick skin (Harry and Leon are sensitive fellows) that can speak with the people, shoot straight and LISTEN INTENTLY instead of rambling.
Avoid this place until they get such a manager. If you call Electroleon and Harry or Leon pick up the phone, hang up and find another shop. read more