This buying experience was one of the best I've have ever had. We found a couple vehicles we liked…read moreand booked the test drive appointment. When we got there our assigned representative was ready and available. They had the vehicles already pulled up so we didnt have to roam around the lot forever in 100° weather. After we decided on a vehicle we started the financing process. The whole thing from start to finish took about 4 hours. They don't budget on their prices which is a little annoying but at least they stick to it. Melvin was our rep and he was fantastic. He was very cognizant of our time and our private information. He was really fun and easy to work with. These guys have terrible reviews but my experience was amazing and I would recommend purchasing from here. Maybe scheduling with Melvin will help with the experience.

NOT A SATISFIED CUSTOMER. Stopped in at the service department to discuss issue with 2018 Accord…read moreEXL 2.0L and spoke w/Andrew. I explained a/c not blowing cold but Honda extended warranty on a/c and I wanted oil change. I also had concerns about transmission lurching/surging and explained what it was doing. I explained that I have brought up my concerns about the transmission before to both Dick's Hillsboro Honda and Beaverton Honda in past visits for oil changes and was told this is normal. I mentioned several internet searches about these 10 speed transmissions showed up frequently for that model year having the problem as I described. Advisor researched and said only bulletin was for a/c and nothing on transmission and that my car was not 10 speed. We scheduled appt. for oil change, a/c diagnostic and tranny diagnostic. He stated two seperate fees for both diagnostics and that if a/c condensor was issue then fee would be waived and covered under warranty. I later got home and did more research and sent this, Honda Service Bulletin (TSB) #19-091, issued on November 10, 2019, addresses 10-speed transmission shift quality issues in early production 2018-2019 Honda Accord models equipped with the 2.0L engine. [1, 2] Key Details of TSB 19-091 Fix: Software calibration update for the Transmission Control Module (TCM). Purpose: Addresses harsh shifting between gears and improves torque converter response. Symptoms: Harsh shifts/clunking noises (specifically 5th to 6th, and 8th to 9th gears). Delayed engagement. Rough downshifts. Shift lag during acceleration. Hesitation or a "rubber band" feel. [1, 2, 3, 4] Affected Vehicles 2018-2019 Honda Accord (10-speed automatic models, primarily 2.0L). Applies to early production models. [1] Additional Information Resolution: Many users report that this update alleviates, but does not completely eliminate, the inherently "clunky" nature of the 10-speed transmission at low speeds. Diagnosis: If a fluid service does not resolve the harshness, this software update is the next recommended step before considering torque converter replacement. Alternative Solutions: If symptoms persist after the update, some users have reported that "learning" to drive with specific throttle inputs (e.g., 25% throttle) helps, or that the transmission requires a long "break-in" period of 15,000-20,000 miles. [5, 6, 7] It is highly recommended to consult a Honda dealer to verify if your specific VIN is covered under this or subsequent service bulletins. AI responses may include mistakes. [1] https://rohnertparktransmission.com/vehicles/honda/accord/repair-guide [2] https://rohnertparktransmission.com/vehicles/honda/accord/repair-guide [3] https://static.nhtsa.gov/odi/tsbs/2024/MC-11010459-0001.pdf [4] https://static.nhtsa.gov/odi/tsbs/2013/MC-10112743-9999.pdf [5] https://rohnertparktransmission.com/blog/honda-cvt-transmission-problems-guide [6] https://www.accordxclub.com/threads/serious-10speed-issues.9268/ [7] https://www.reddit.com/r/accord/comments/1bmzquq/help_10_speed_transmission_question/ This was the response, Hey Karen. I looked up the bulletin 19-091 and its for the a/c condenser warranty extension. I tried looking up anything else in the Honda database related to transmission judder/acceleration issue and I could not find anything related. Your vehicle also does not have a 10-speed transmission so I don't think that article pertains to an Accord. 10 speeds are only in Honda odyssey's and Pilots that I'm aware of. I began to get worried about the statement of my car not being a 10 speed and was going to cancel but decided not to. The bulletin number maybe wrong or it maybe a broader range related. I knew it is not a recall or warranty extention but possibly a Service Bulletin concern. I asked to have tech check for TCM updates. Fast forward to repairs, a/c fixed under warrenty, oil changed, 10 point inspection done w/recommendations of brake fluid flush and transmission drain and fill along with hard battery reset. I declined reset and did one according to YouTube using accelerator pedal. I took car in early on a Wed., picked up car late day Thurs. then the car sat until early Fri. morning. I drove to Astoria, Oregon from Beaverton and everything fine. The car sat in lot from fri-wed. because everything within walking distance. Got in to start car and drive home and noticed noises from underhood. I called Beaverton Honda immediately and the response from service desk was, we can get you in tomorrow to look at it BUT there will be a diagnostic fee. I explained my car was just in there. I said I need it looked at so whatever. I was not happy and after stewing on it cancelled the appt. How many diagnostic fees do you want?

Erik, my service advisor was VERY nice. Laid back and friendly guy. I was disappointed that my…read moresteering wheel heat wasn't covered by my extended warranty since the sales guy said "anything that touches oil/electric" is covered. Uh. No. $2200 because the Entire Steering Wheel has to be replaced for a "temperature control" to be fixed. And not only that but it cost $98 for them to tell me that. Oh well. I got my key fob for $0 and a 3/4 cleaned vehicle. Sales here is NOT to be trusted. But service is a-ok.

We visited this dealership and was greeted from the beginning with a warm smile on a cold rainy…read moreday. Jeff, our. Sales person immediately make sure that we were comfortable and demonstrated the type of southern hospitality that I haven't seen in years. Not only was he very knowledgeable, kind, respectful, and patient, he was also very down to earth and a great pleasure to work with. After having purchased so many cars in the past, including exotic vehicle vehicles, Jeff has surpassed my expectations. His level of service is above and beyond, even some of the most premiere luxury experiences that I've had in the past. He was honest and forthright about the whole process, making me feel comfortable with the transaction. What I loved about the Dealership was that there was no nonsense pricing with no pressure. I felt like I had all the time in the world, even though the staff and sales team stayed after hours to help conclude the transaction. Thank you to all of those who were making their time available to help us secure my wife's first new car. We absolutely love our car and regret that we had not purchased it sooner. Thank you everybody for making a great experience that I would grade as an A+!

Purchased a used RX350 F Sport with my Daughter last August prior to her leaving for Collage. Part…read moreof their "Sales Process" is to print out the Car Fax service history and go over it with you and have you sign it. In this case, the RX350 was bought from them, sold back to them and only serviced through them, entire history was with this dealership. The service History listed breaks being replaced on June, prior to us buying it. The salesperson used that, along with the excellent service history, directly through them as justification for the higher price of the car. Fast forward to the service through them 10k miles later - Car will need new breaks soon, cost of $1000.00. I emailed the GM, Service Manager and used car manager sharing with them pictures of the signed Car Fax reports, explain the situation allowing for them to do the right thing. Would you be shocked if I told you that they said that it was wrong, new breaks were not done, doesn't matter that they sold it that way and that car fax has that info, nor did it matter that they were the only dealership to have worked on the car. Basically, they use the information to upsell the car at a higher price, have you reviewing it with the salesperson and sign it, but say that info doesn't matter when you use it to get an issue taken care of. They pulled the car fax report again a couple days ago and agreed that yes, it says the breaks were done in June of 2025. Doesn't matter, typical slimy car dealership. No honor, or integrity. Take a bow Lexus of Portland, you succeeded in taking advantage of a college student financing and purchasing her first "adult" car.

I'll give one star for the coffee. We scheduled an…read moreappointment for 4 pm and drove 3 hours from Seattle. On the website, the car had beautiful photos, a nice interior, high mileage, but for that LUXURY trim and at that HIGH price we were ready to buy. But when we arrived -- we were shocked. The car was completely scratched and damaged inside and out. The rear bumper was covered in scratches, the passenger window needs to be replaced, the leather seats are torn, the door panels and the headliner are scratched and damaged everywhere. We took it for a test drive, and on top of that, the car pulls to the right -- meaning it needs an alignment. The photos online were clearly edited and blurred so that none of these defects were visible. In reality, at least 40% of the car is scratched or damaged. When I pointed this out, the general manager just said: "No, we don't blur photos in our listings, that's not us." Really? Who then -- my mom? Lol

I was looking for my perfect Toyota Tundra and came across Luxury Auto Plex. The most amazing,…read morekind man by the name Sean took my call, he went over every detail of the truck I had fallen in love with. Being in Hawaii, I was not able to just run over for a test drive and to see the truck. Sean made me video after video even with his kind voice being recorded in real time going step by step of the truck. There were many others inquiring about the truck as it had just been posted on their website. When I told Sean I wanted it and knowing the money and shipping processes, I was worried that someone may walk onto the lot and purchase before I was able to get my finances in order etc. Sean literally did everything possible to make sure I would have that beauty in my driveway over in Hawaii. When trying to buy a vehicle off island sometimes it can be rather difficult especially when you are up against local buyers. I have had a few vehicles shipped over and I must say, Sean made this experience one of my best memories. The time he took daily over a few weeks with me was by far absolute superior service. Once we got everything in order and paperwork back and forth, then came the shipping. Sean took photos and videos of my truck being loaded onto the simi as it pulled away from the the dealership and continued to update me over the next 4 weeks while it was in transit. Sean does not stop there, Sean kept in constant contact to be sure I had my truck in my driveway and to be sure it was everything I had dreamed of. Sean truly built an ever lasting friendship which goes way beyond the signing of the contracts and payments. Luxury Auto should be extremely proud of my now dear friend Sean for everything he does for their customers. I know in the future, I will be able to call Sean and give him the details of what I am looking to purchase as Luxury Auto work across the United States to find exactly what you are looking for. I know every time I get in my truck, I have a huge smile thanks to Sean for making everything happen for me. If you are looking for this type of experience, Sean it your go to guy. Again I cannot thank Sean enough for all of his hard work when he could have simply sold to another and wrapped up a sale in one day!! With gratitude and one very Happy Customer, I am sending all of my Aloha to Sean and Luxury Auto Plex.

Avoid this place at all costs…read more I bought a 2020 Audi PHEV about three years ago. The check engine light hit about an hour after taking it off the lot. I called to return it and the owner said to take it to Audi as it still was under the full warranty. It sat on the lot for nearly two years waiting on parts - finally having the entire electrical system replaced. I drove it for about a year then a couple of months ago it wouldn't start. I called Luxury Auto Plex and the owner told me he would pay any deductibles on my "fully refundable" extended warranty, so take it into the dealership. The repair was declined so I paid for it out of pocket. Last week it started making strange noises and I had enough so I lost about 6k and traded it in. As for the fully refundable GMC warranty? It's not cancellable or refundable upon selling the car - the only way to cancel it was to default on the loan or total the car. They told me to call the dealership, lol. Stay away from Luxury Auto Plex and DO NOT FALL for the GMC Extended Warranty. Not worth the paper it's printed on and you will not get any refunds.

Ahmed was amazing to work with from start to finish. He answered all of our questions thoroughly…read moreand honestly, and he felt more like a friend helping us through the process than a typical salesman. This was actually the fourth dealership we visited, and it was by far the most relaxed, comfortable, and low-pressure experience we had. The finance team, underwriters, and managers were also incredibly helpful and worked hard to get us a great deal while making sure we felt comfortable every step of the way. We walked out feeling confident and excited about our purchase instead of stressed or pressured. Thank you so much to Ahmed and the entire team for making this such a positive experience. We truly appreciate all of your help! -Mckee Family Edit: Due to distance, we did not purchase the warranty.

Let me start by saying that we had a similar experience with our 2015 Grand Cherokee but when I was…read moredealing with the owners, they assured me that the problem had been addressed with the newer models. Fast forward to 2019 when I needed a new vehicle for my job, so I went ahead and leased a new 2019 Grand Cherokee High Altitude, (it's for sale right now on their website for over $24k-see stock number 19952P) and it had more issues than our 2015. NW Jeep performed all but three of the oil changes and recalls. A couple of times when it was in for a recall, they actually broke something else. Fast forward to this year, when the check engine light kept coming on, mind you at 64,442 miles. We took it in for them to diagnose the issue(s) with our Jeep that was only 4,442 miles out of warranty and they offered no goodwill, instructed us to contact Fiat NA for assistance who told us that we needed to deal with the dealer directly. Again, no goodwill etc, just an estimate for over $10k to REPLACE the long block. Feckless and unbelievable client service. We ended up selling it back to them for just under $6k and never looked back. If you're considering a new Jeep or RAM pickup, my advice is to run the other way to Ron Tonkin or Dicks in Hillsboro. Our family has purchased a few RAM pickups from both and have had nothing but excellent experiences. NW Jeep, RAM doesn't deserve your time, money or patience. I won't discuss their inept service department on this post. Just read the other reviews and you will surmise the reality.

Thank you to Shawn, Becki, and Joe. They were all very helpful and patient with me. Definitely…read morerecommend!

I came here to purchase a car and put the entire amount on my credit card. They said they'd need to…read morerun my credit in order to do that transaction. I declined because I didn't want a hard pull on my credit history, so I asked if I could just get a cashier's check. They said they'd need to do a hard credit pull for that too--which seemed ridiculous and suspicious. I left with a bad taste in my mouth, and then bought a car with a cashier's check from a different dealership the next day without having to do a hard credit pull.

I've had two previous car buying experiences at Carr Subaru (2014, 2018) that have been great and…read moremy most recent experience (May 2026) was even better! My lease was ending and I wanted to purchase a Trailseeker, but the stock in the area was almost non-existent. The minute they had one in the trim I wanted they contacted me and made the purchasing process a breeze. Aleksey and Jeremy O. were so kind and relaxed while also professional and efficient! On the way home I noticed that there was a defect in the windshield. Contacted them and came back the next day to have it looked at. They immediately jumped into action to get it resolved. Eddo and Kim deserve a shout out as well for their help and first class treatment! Will definitely be using them again for any future car purchases!

Been to nicer Subaru dealerships but this is the closest to me so it'll have to do in a pinch. It's…read morein a dense, busy part of Beaverton and the entrance and exit and general traffic flow of the lot is a mess, so your first impressions are not great. Customer lounge is ok; nothing special, but there's free coffee and granola bars to snack on. The layout is a mix of comfy chairs and hi tops, with lots of windows, which is good/bad. For this visit my service guy was pretty decent, and he walked me through all the requested service components and patiently broke down prices, and even sent over a video of the procedure afterward (oil change, brake inspection, etc). So that was cool. Was in and out fairly quickly, though prices are what you'd expect at a dealership - high.

Damerow Ford is hand down the best Ford dealer in a 500 mile radius. As a retired Ford Motor…read moreCompany employee I have personally worked with over 500 Ford Dealers and Damerow is hand down the best buying experience. Don't make a mistake and try any other!

Customer courtesy car with license DF32, erratic driving, tailgating on the freeway and roadways,…read moreexcessive speeding thru a neighborhood. This driver was going 80+ westbound on 26, got on somewhere before 185th exit aggressively passing lane to lane to move ahead 1 vehicle at a time, tailgating cars to get them to move over and when he exited at North Plains continued to drive the same way all the way to David Hill and speed West on David Hill, where I turned off to my street. I dont know if this is a customer or employee but its not how I would want my vehicles driven.

This business will knowingly wipe problem codes off the obd and make temporary fixes to hide the…read morefact that they're selling you a lemon. They they will inflate the price a LOT. My car has had a transmission overhaul, shifter fixed, lights replaced and the engine seals now need to be replaced because they're failing. I've spent thousands on repairs and more still on the way on a loan that is now underwater. Do NOT buy from these guys! *update* looks like the previous owner sold the car back to carmax after only a few months. I now have to pay $5800 to get a new engine. It's not the seals. The engine is broken and the warranty won't cover it because it's not broken enough Do NOT buy an extended warranty with these guys. You'll get screwed and not in a nice way. I'm having a lawyer investigate this. What carmax did is pretty shady so I might be able to get them reported to the bbb and fined.

I bought a car here a couple months ago and have had nothing but trouble. They mislead and lied…read moreabout quite a few things, and to make it right offered to have me bring the car in for work. I've gone in a couple times to the Clackamas location (since it's closer) to get things repaired. The service dept. is impossible to get ahold of. The last time I went they accidentally sent me miles away to a part of the city I've never been because they gave the Lyft driver the wrong address. It was an insane experience.

Came in seen the nice clean gmc truck for sale. Brian came out very professional not in a rush to…read moretry and push a deal on me. Went out for test drive liked the truck sat down ez procedure would recommend this place to anyone

Ram & Adam were super helpful! Was a smooth process buying a car, would come back againread more