If I could give them zero stars I would. This was a total nightmare dealing with this company. In a time of need after a fire had closed our establishment, Elevate Restore came to the site and took full advantage of the situation to run up invoices and bills. They claimed my insurance company called them to go to the job and quote a price, while doing so they send other restoration companies home and promised me they would have everything taken care of and claimed they deal with my insurance company all the time. Long story short they ran up an over $45,000 in a few weeks to remove absolutely nothing to do with the fire. Literally went in the suite next door and started packing up every single item. then demolished walls. Keep in mind never once discussing price or scope of what they were trying to accomplish. They send me emails each day telling me they would be back and work each day. But I spent 3 days at site and they never showed up, but still send me emails claiming they was actually there working. When I asked JC the person of contact for me, he apologies and said sorry , it was a copy and paste email each day and they had been sent to another job sites and couldn't make it . So here I'm thinking they're running up all these numbers without even showing up, taking full advantage of insurance company. But then insurance company wouldn't cover it after seeing the facts. So companies serves me with a bill to pay in 5 days or else. They didn't invoice me , they didn't ask me to pay. They just served my home. I asked to speak to owner numerous times. I asked for a sit down at the office. I was told no , no ,no... what kind of owner doesn't want to hear about a bad situation and workers claiming to be somewhere that clearly they wasn't , we even had cameras to prove it. In the end they never finished the job , they created a bigger mess and charge me over $6,000 for storage of a few item in a crate that most of them were only 30% full. Terrible experience in a time of need, 100% milking the insurance company in every way possible and then coming after owner for the difference. That the insurance company wouldn't pay. Be careful DO NOT LET THIS COMPANY START WORK WITHOUT A ESTIMATE, DO NOT LET THEM SAY THEY LOOKED AT YOUR INS POLICY AND YOU HAVE NOTHING T WORRY ABOUT. They lie and don't stand by their word. Also I was missing items that they removed from my property. We have videos each item that was in storage and it doesn't match the pack list. read more