In short: AVOID. There is already a file against this business with the Better Business Bureau…read more See: https://www.bbb.org/us/ca/oakland/profile/cleaning-services/not-your-average-cleaners-1116-966688 My experience: They broke a treasured item and left it there for us to find, they were 1.5 hours late (this is AFTER the big 3 hour window they give you), and did a poor cleaning. Almost 2 weeks of texts and emails with the business to try and resolve these issues has been an exhausting runaround that has resulted in zero resolution. I decided to check them with the Better Business Bureau and found they have a C+ rating. I've had many house cleanings in 30 years- some good, some average. I never ever thought to write a review since everyone's trying, but given my recent experience and how much they charge I hope others can avoid the hassle and cost- not to mention broken items. They give a 3 hour window of when they'll arrive- that's a lot of time to wait around, but ok. We have a newborn in the family so I just said please don't be later than that (so we'd have him out during the noisy parts). The texted AFTER they were late to say they'd be an hour late. OK. I said, please no later. Only after I called (after an hour passed) was I told they'd be an ADDITIONAL 30 mins late. OK, fine. I shrugged it off. I did the cleaning as a gift to my sister who just had a baby. It was the OPPOSITE of a gift. After they left my sister sadly showed me the baby mobile that all of her friends had handmade for her as a gift for her baby shower. It was broken in half and the cleaners had just left it there. They said nothing to me before they left. I had to text the business who didn't apologize or offer a refund but said they'd file an "insurance claim". For a handmade irreplaceable baby mobile?? On top of all this, the cleaning wasn't very good. Instead of things left sparkling, it looked mostly the same. For example, I looked at the shower where there had been some black residue along the shower wall (we were obvs hoping they'd clean) it was still there- not touched at all. 2 weeks and a dozen messages with the business later- including photos of the non-cleaned shower and broken mobile- no resolution. They have said they will look into "why" these things were not cleaned and why they were broken. It's not helpful to know why I paid almost $200 for lateness that inconvenienced the family, a not clean apartment, and a broken treasured object. UPDATE: Per the response below, you can see this is not a detailed oriented business. I never mention the kitchen issue in my review. Yes- my sister did ask for that and there was a communication breakdown that wasn't ideal, but I decided to not even mention it in this review because the other issues were bigger. The black residue is not mold- I actually had it checked (given the baby). It could have come off with a cleaning. Even if that were the case (which it's not)- wouldn't it make sense to inform me of mold that you are not going to clean?? Finally, as to the broken item that was left behind (never mentioned to us): I wrote to you a few times- issuing an insurance claim for a treasured handmade item doesn't make sense. It's technical worth might be a few dollars but it was invaluable to us and now it is broken. The very very least I would expect of a professional business is a refund or reduction. But no. As you see from their response, this business can't provide that. So, as evidenced by the response below: if you hire them and they are late, break your things, and do a sub-optimal job, they will not resolve the issue or try to make you whole for your loss.

I scheduled a move out clean and couldn't be happier with the result. From start to finish, very…read moresmooth and professional. Prices were transparent and competitive. Communication was great. The young ladies left this rental house looking immaculate and better than when I first moved in. I would recommend this company without hesitation.

Rosa was very friendly and polite when she arrived to my house for my monthly cleaning. The house…read morewas sparkling after she cleaned it. I appreciate the extra effort she put into cleaning the bathrooms. I've had BA House Cleaning do every 4 week services for over a year now and I'm happy with my service every time.

Consuelo was so sweet. She greeted me with a hug and wasd kind and compassionate. I was so…read moregrateful that she left my home sparkling clean and I felt blessed by her presence and how much better I felt after the way she took care of my home. She even taught me how to take care of a stain in my toilet I had no idea how to deal with. She had already handled it before I asked and told me what to do to deal with it in the future

As someone who used to work in housecleaning, I must say IngridHouseCleaning is the truth. Booking…read morea service with Ingrid was seamless and the women were punctual, friendly and they did an amazing job cleaning. --especially for the price. I hate cleaning bathrooms and they came in and made my bathrooms look move in ready. I definitely plan to have them come back monthly and I plan to refer them to my friends and family who are also looking for a good cleaning service.

Hired 3 times. A decent job was done, but every time, cleaning rags were left behind. Therelast…read morestraw was a bleach stain left on my linen comforter and they tried to hide it by making my bed with the comforter right side down.

I hired Lotus to deep clean my apartment for move-in after it had sat vacant for a while, and they…read moredid an incredible job! They were so thorough and very communicative, and when the team required extra time to finish a particularly touch section they made sure to get approval before continuing and did a great job on that difficult part. I recommend them for any deep cleaning job you might need, and I'll keep hiring them for monthly cleanings and any other services that might come up.

I highly recommend Lotus Cleaning Services! The cleaning team is thorough, conscientious and…read morereliable. The customer service team responds promptly to queries and keeps me informed with regular service reminders. I am so grateful for their service and reasonable rates!

My family has relied on the Spectacular Housekeeping team for over four years now and they…read moreconsistently deliver high-value. I also recently used their window cleaning service and it was super helpful. Highly recommended.

They were able to work with 24hr notice- but missed some key dirty spots during a move-out and…read moredidn't mention they left in such a manner, especially considering how long they took. Communication could have also been better.

Patricia was very thorough! She discussed with me what products I was comfortable with her using…read moreand what products I would like to avoid (I am sensitive to smells). She dusted all surfaces, mopped and vacuumed. She came with one other helper and was able to clean my 3 bedroom, 2.5 bath house in 3 hours! I chose to not get my fridge and inside my oven cleaned, but it seems that usually her cleaning comes with those services. I was specifically impressed with her cleaning of our sink which was super yucky to begin with. 5 stars overall, will use again in the future!

If you're looking for cleaners that are reliable, look elsewhere. I scheduled a pre move-in…read morecleaning with Patricia's Cleaning Services. I had movers coming in the afternoon, so I needed cleaning services in the morning. Despite our previously agreed-upon time of 9 AM, the cleaners never arrived. The operator was not communicative at all - I had to keep pestering her for updates on the cleaner's arrival. Their ETA was consistently wrong, and they even lied to me about the cleaner's arrival at one point - the operator told me that the cleaner could not find parking at our location, but there was ample street parking outside at the time. After waiting 90 minutes and with the cleaners nowhere to be seen and the movers arriving soon, I had to cancel the scheduled cleaning service. There was no apology or accountability for their lack of punctuality and dishonesty. I cannot recommend Patricia's Cleaning Services to anyone.

I hired Sunshine to clean myhouse.. every two weeks. Rocio has worked for me for 8 years and I've…read morealways been very happy. Most important is that I can trust them with my keys to my house, because they have impeccable integrity. I trust them with my house, my things, my animals and everything has always been well cared for. I also love that Rocio and her crew leave the house clean, organized and she's always thinking about ways I can better organize what I have. I've also hired her for parties and she and her crew have helped prepare food, clean glasses and plates from guests ongoing through the event, and replenish drink and food serving areas. She is extremely nice.. and over the years I've recommended her to several friends who all still use her, in places like Palo Alto, Mountain View, Los Altos and even Berkeley, which I believe she goes to for clients once every week or two.

Oh my goodness my house SPARKLES. Juana and her team were so very thorough. Also they are very…read morenice. And show up on time! Very reasonable rates, too. I will definitely use them again.

Quality cleaning from amazing people. They cleaned the whole house before we moved in and it was…read morefresh and nice to move into.

Yesenia and her team did an amazing job deep cleaning our home. Communication was quick and easy,…read morethey were very professional and left our home sparkling and beautiful. Will definitely be reaching out again for our next cleaning!