I took a ring there to have it resized on 4/15/2025, picked up on 4/22/2025. It is a precious…read morefamily heirloom and based on advertising I have seen for Fircrest Jewelers stating that it is a locally owned business that one could trust with their family heirlooms, I felt comfortable. The shank broke on 5/11/2026, and I took it back on 5/12/2026. The lady who waited on me made a loud production about their one-year warranty and how the damage to my ring was outside of the year. It was 3 weeks outside of the warranty. It was unprofessional behavior and there were other people in the business who could hear her admonish me. She said she would speak to the owner and get back to me. I received a text message on 5/13/2026, stating that I could pay $40 for the repair. I picked up my ring and took it to another jewelry store who looked the ring over to give me an estimate. Attached is the picture I took when they explained that the work that had been done was faulty. There are bubbles in the shank and you can see the lines where the metal was added to upsize the ring. So much for over 30 years' experience in the business. I would expect this type of customer experience with a corporate owned business where profit is the goal over everything else, not from a "locally owned business that advertises that you can trust your precious family heirlooms with them." Update/Response: The ring was not bent nor had it been sized before. I hardly wear this ring, and I never wear it for work, around the house or in the garden. I received this from a grandparent, and it was a size 4 or 5. Fircrest is the only jeweler that I have had size this ring, and that was in April of last year. It broke at the seam of the metal that was used to upsize the ring to a size 8.5. The jeweler that looked over the ring was not impressed with the work and there was no discussion about the ring being bent or sized multiple times.

Didn't purchase anything but very attentive service. Interesting decor. Eclectic selection,…read moreincluding estate pieces. Prices seemed reasonable (and I had been to several jewelers that day on a shopping trip with a friend so I had concurrent pricing). Will definitely be checking back for new pieces. Parking is available but it is a tight little lot.

Walked into this business after checking out a couple other jewelers in the area. The staff at the…read morefront desk was incredibly friendly and welcoming, and excited to talk to me about the work I wanted done on my jewelry. I had a sterling silver ring and a mixed gold ring resized, and the work was beautiful. Both rings were completed quickly and ready for pickup. My experience was so great, and the price of services so reasonable, that I went back to a jeweler I'd been at previously and requested my pieces back so I could take them to JD & Co instead! Would recommend this business and I will be back in the future!

I trusted Johnny and his team many years ago and never wavered returning to have them enlarge,…read moresecure and clean my rings. The end result is outstanding and my rings are brilliant and look brand new!

Who writes a review BEFORE they have the product?…read more I do! That's how amazing Union Goldsmiths is! I am currently working with Carrie and Margit on a custom diamond ring. From my first appointment to my most recent one, the process has been fun, professional, and collaborative. Their collective experience speaks for itself! They emailed me a 3D rendering of my ring, and at today's appointment, I saw the model. They have captured exactly what I wanted, and each step of the way has been a delight. Every time, I absolutely look forward to visiting them. They have been informative and up front throughout the whole process. Their communication is clear, and questions are encouraged. The collaboration aspect has been extremely enjoyable. I am so thrilled to be the client of a female-owned personal jeweler in Olympia.

Amazing place I got my wedding rings resized and put together. Very fair pricing excellent customer…read moreservice. The jeweler is in store so you don't have to worry about your jewelry being shipped away! The lady that helped me decided what size and advised me to have them put together was so nice. I had my toddler with me and she was very understanding and was great with her being there. Would tell my friends and family to come here for sure I will be back.

I went in to try to sell some jewelry and I was told that I was not going to make as much selling…read moreit this way but to sell it on a selling app. The wonderful woman that helped me checked out the exact measurements of the diamonds and told me what it's worth. She checked out a few other items for me and no charges at all. I told her that I was a bit worried about selling online because I have no idea if I could get scammed and she actually told me that I was able to meet at this wonderful jewelry store. Beautiful jewelry there and I will be back to buy some!!!

Very friendly. I turned in some odd, gold and silver jewelry to get a cash for it. The whole…read moreprocess took less than 10 minutes. They're very knowledgeable.

My engagement ring turned out so beautiful and absolutely perfect. I'm picky, and my now fiancé…read moreknew the only way I'd be able to get the perfect ring at the perfect perfect would be going through ethos. The owner is super fair and prices are amazing, plus she does beautiful, amazing work. I heard she has over 20 years of experience and training and is the real deal. It shows! I love my ring, thank you! My family has already said we will do all jewelry custom moving forward because of the work ethos does. Me, my mom, and grandma will be in soon. Thank you!

They were fantastic to do business with, very good at communicating and working with me on…read moredesigning a custom engagement ring with a paired wedding band. Very friendly and always replied promptly with the information I was asking for. Their programs for getting the design of the rings from a rough draft to what the final product would look like was also a fun process to see and made the decision much easier to make.

From the moment I stepped through the doors at FWCJ, I knew this would be different. The store…read moreitself feels inviting, stocked with a selection that seems to go on forever, yet the true heart of the experience is the people. Donna greeted me with a genuine warmth that told me she loves what she does. She's incredibly patient, taking the time to explain the nuances of history in the antique pieces, the metals, stones, and settings in a way that makes sense. She encouraged curiosity, inviting me to try on anything that sparked joy, no pressure--just possibilities. Brandon and Sean kept the energy high with their easy smiles and readiness to help whenever needed. The whole team made it feel less like a purchase and more like a thoughtful journey toward something meaningful. When we decided to upgrade our wedding rings, the experience only got better. I found a beautiful Art Deco piece that just fits what I was looking for perfectly. We both found pieces we love, the price was fair, and the service was flawless from start to finish. If you want a jewelry shopping experience that's educational, stress-free, and truly welcoming--where you're treated like family--this is the place to go. Five stars from us.

When we first came in we were welcomed in and told to wait for an available associate, no biggie…read more We walked around and looked at what they had. Brandon was the first to help us and apologized saying he didn't realize we were waiting. Again, no big deal he got right into figuring out what we had come in for. We said we wanted to look at engagement rights together and wanna see what we like and don't like cause how can you know unless you go try some on. We were then sat down with another associate, Sean. Idk if he was just looking to make only money that day but customer experience was horrible. He was asking what I was looking for I said I'm leaning towards a Dutch marquise but know they're hard to come by so I wanted to see marquise in person on my finger to get an idea if I'd like it in real life. Brandon had already laid out some marquise for me beforehand so Sean showed be them again and then talked AT me and explained what I wanted was an elongated hex... thank you, thats great to know although both are correct. He explained what cut and clarity were. Not something I was confused about but again, thanks. He pulled up some from his source and told us how much they were and it felt as if he was trying to make us leave or scare us away by mentioning the prices. Then he asked for timeline and my boyfriend didn't wanna say exactly what the timeline was in front of me and it's like a switch went off and he just wanted us out of his store. He was like okay well here's my card and lmk when you guys are ready. And then we just sat there in an awkward silence for a moment cause he dismissed us so fast we couldn't even process we were being kicked out lol. Anyway... I would not recommend coming here unless you can be perceived as being loaded, if you get what I'm saying. Horrible customer service from Sean. Brandon however, was great. Really wanted to support a jeweler local to us but I could never spend money at a place that treats their potential customers like this.

Exceptional service and very knowledgeable. I'm very happy with the repairs to 2 of my rings. The…read morecost is very reasonable and Michael is great to work with and would highly recommend. You won't be disappointed.

My husband and I stopped in today to get our wedding rings cleaned and polished (purchased at…read moreClark's, which was an amazing experience all on its own, see my prior review). He does such a great job cleaning, polishing and in my case throughly inspecting my diamond. It makes me feel really good about not only our original purchase, but about the maintenance they receive there. As a bonus I walked out with the most beautiful pair of sapphire earrings ever. I'd been hinting that I wanted new earrings and these were just waiting for me. My husband is amazing, but so is the selection at Clark's. And the owner makes it so easy and pleasant to do business, truly stressless. It makes me happy to support such a great local business and I'm always thrilled with the outcome of any visit.