I called Bay Area Appliance repair in a panic as our refrigerator stopped working months after the…read more3 year warranty expired. Michael came out that same evening and gave an honest assessment and quoted a very fair price. We thought we would have to throw out all our food as the part wasn't available locally but he managed to track one down working some kind of magic and fix the fridge the next day! Not only that, but he made several other invaluable recommendations for our appliance care around the rest of the house. Above and beyond, honest, and didn't break our bank--I couldn't have asked for a better experience!

1 star is being gracious because the initial phone call went well. During the initial call I made…read moreit clear that I was calling for my 75yr old mother, thus it's best to only talk to me. Michael agreed that he would call. He did. During the visit, with me on speaker, it was agreed that I'd get a call the next day about pricing for the parts. The next day I received Michael's call declining the repair. His reason : Your mother asked me to also repair the ice maker for the same labor fee. My reply : I heard you agree. Why is this an issue today ? The clear agitation in his voice was not warranted. My question went unanswered. This was intentional and very poor communication ! Thanks for the free diagnostic. Now we can spend our money with a company who deserves it. Hopefully AI will make appliances where your expertise is not needed. Thus, interaction with you for people like me will not be an issue.

Isaac does very good work and is reasonably priced! When we've had him come for something, mostly…read moredishwasher issues, he has helped us with a few different things which we greatly appreciated! We highly recommend him!

Very reasonable and get the job done! Worked well with staff on the job. They do get back to you in…read morea timely manner.

I did not use Top Tier Appliance Repair but appreciate their help. I had contacted 3 other…read morecompanies to service my Viking range that were quick to respond "we don't service your area" or "we charge a diagnostic fee that doesn't go towards the service/repair"...etc Vissal from Top Tier Appliance Repair quickly responded via text, provided his number and said to call to call him (at my convenience) to better understand the issue. Other companies didn't even bother asking. Basically, the oven temperature no longer consistent and fluctuates 50 degrees. This started after I was cleaning and my drip tray got caught on some wiring. After a 10-minute consultation, Vissal asked for the model number and once found, could set up the appointment. The next day I realized that even though I've had my Viking range 15 years (no longer under warranty) that it would be best to contact an Authorized Viking Repair company - I was referred to a company in San Jose. I texted Vissal that I was going another route and he quickly responded no problem. Friendly and professional customer service and thanks to Vissal for taking the time to work with me! It showed he really wanted to help which is much appreciated! Another 5-star review added to Top Tier Appliance Repair!

Fraudulent company, will be reporting to the BBB. Vissal (check goes directly to Sam Vissals…read moreconsulting 1077 80th avenue apt b Oakland) scammed my elderly father out of $600 off a new refrigerator circuit board. Kitchen aid sells new ones for $435, he lied and said he would have to repair and needed the $600 upfront. Within 30 min the check was cashed and he won't respond to my dads several calls, my calls. I will be sending police and there is a special place for you. You don't think there is family behind old people. You're a crook. And yes we have the correct company.

Todd is the best. He has helped us out on a number of things at home (replaced under-sink how water…read moreheater, repaired a leaky washing machine). Super easy to work with. He knows everything. He's fast, his work stands the test of time. I would highly recommend him. I also love that you can fill out a request form on the website and he collects all the details he needs and schedules easy from there and done. Not a lot of back and forth required. Thanks Todd!

Should be a role model for all other appliance repair services…read more Prompt, dependable, and highly skilled. Did a washer repair for me years ago and still works great.

Robert has helped me installing a used dryer and again when my Kenmore washer was having an issue…read more He got the part within a day and had it repaired in a jiffy. He knows his stuff.

After exploring several new dryer appliance store options I chose Antone's. A local small store…read morewhich has been in business many years. Their inventory is not huge, but I found just what I was looking for. And Comparing prices - most big box stores charge extra for delivery, removing old dryer, hook-up equipment, etc - Antone's price was totally competitive. They include everything in one price. Robert arrived on time, and working alone removed my old dryer, got the new one up and running. He was polite and very helpful. I definitely would recommend Antone's. And I like supporting small, local businesses.

I was referred to Sam by a trusted friend. Sam and colleague arrived promptly during the agreed…read moreupon time frame. They isolated and diagnosed both issues with my Whirlpool upright freezer and my GE refrigerator, which were both underperforming in my home. Each appliances' issues were addressed promptly and the repair estimate given was fair. I'm so very glad I now have an appliance repair guy I can trust and won't hesitate to call or refer. A+ experience!

fast and very friendy. His service fee ($75) is lower than others. Most importantly, he…read more recommended that we forgo a repair and recommended instead that we replace the washing machine with a new one.

Gary is the best refrigeration repair person I have ever met. When our refrigerator section got…read moretoo warm, I remembered using General Refrigeration (owned by Gary) back in 2024 when he responded quickly and was here less than 10 minutes and was able to tell us what was wrong (faulty control board) and what it would cost to replace it. He had to run to his shop for the part, but within an hour or so, it was all fixed for a fair price. Fast forward 2 years and the same refrigerator/freezer had a similar problem. Within 5 minutes, Gary diagnosed a different component that had failed (the thermostat), quoted his price (again, a fair price), and had it repaired in less than an hour. Even though he worked fast, he took the time to clear out all the ice that had accumulated behind the back wall of the freezer so it could go right back in service without delay. Above all, Gary is one of the nicest people you will ever meet.

Gary is everything you expect and appreciate in a service person-He's on time, great w…read morecommunication, honest, and offers fair pricing. He fixed an issue on the fridge that came with the house 10+ years ago, and recently fixed a minor freezer issue on our current fridge. Both times he took less than an hour, and fixed the issue! Highly recommend!

Chris was an excellent serviceman. Arrived on time and prepared with the oven part I was most…read morelikely to need replaced. Verified electrically that my oven igniter had indeed failed. Replaced the ignitor with a high quality part, demonstrated it's functionality twice, and put the oven back together. All done, neatly and cleanly, in about 45 minutes. Chris repairs other large appliances also- refrigerators, washers, and dryers. I will certainly call on him again in the future. He is friendly and informative and he knows his ""stuff". Thank you, Chris.

Chris had the best price and was able to come out the quickest. He's experienced, friendly and…read moreworked efficiently. If anything else happens to our washer, dryer, fridge or range I'll be calling him.