Great service from the team. Extra shout out to Brandon. They were out of the engine filter I…read moreneeded and he went to the parts store to get it while they were doing my oil change. Not many places go that extra mile. I was impressed.

All around excellent experience. Recommend highly. Starting with the personnel, honesty integrity…read moreprofessionalism quality.

Changed my oil, failed to reinstall lower engine cover. So now I have to purchase a replacement…read more Furthermore their inspection indicates they checked air pressure, yet I had to put air in my tires shortly after. So quality is out the window, and cost is no better than local mechanic. Disappointed and now their lack of attention requires me to spend money on a replacement part

I was super impressed with my experience at Jiffy Lube on 3/6. I stopped by late morning after…read moreconstantly putting off my oil change. Luckily I was the only car there and I was able to pull right in. It was a team effort and everyone helped to get me quickly out of there. They were clear and communicative about the pricing of things, so nothing was a surprise. I was literally in and out in a little over 10 minutes with fresh air in my tires, new blake fluid, a new filter, and an oil change. Very impressed!

Excellent automotive specialist. Sully's is honest and has very reasonable prices. Nothing is…read morehidden as Steve explains everything at the onset. And, Lori is very knowledgeable in automotive skill. We would highly recommend Sully's Auto Care to everyone seeking to have their auto repaired the first time.

If you ever need to get your automobile fixed this is the only place I'd recommend. Steve has…read morehelped me multiple times with my truck and also my Jeep. He is quick to investigate the issue and explains everything that is involved and lets you know the cost of parts and labor and also his prices compared to everyone else are VERY reasonable! He goes above and beyond and so do all the people working at this shop. Very helpful and friendly, they have integrity which is rare to find these days. When you deal with this shop it's like having your good buddy hook you up and help you out! Honestly I can't say enough good things about this business. When I was lied to by another person about what was "needed" I got a second opinion here and THIS was the correct opinion. It all went exactly how I was told. These guys really care about their customers and their work. You would be doing yourself a disservice by going anywhere else for your automotive needs! I will be going to them always and you would be wise to do the same! Best mechanics around right here!!

Mike and his team provided great service and response time for a basic exhaust repair on my 2019…read moreSentra. Thank you for an honest job well-done and well- priced! Jim

Fast response time to questions. Receive the information requested will follow up on monday to make…read morea feature appointment from my transmission diagnosis very good service

Got my oil changed here recently. Rangelys took care of my car, didn't try to up sell me on things…read morebut did show me some maintenance I should have done on the car. Overall good experience and didn't take much time.

Went in for an oil change, Zach was the main tech he was very pleasant. Gave me a breakdown of…read moreadditional services my car was in need of and gave me quotes on a complete package vs the services he thought were the most important. I had an expired coupon for the oil change but he was nice enough to generate one for me. Professional service, quick and a good value for a drive thru. You can stay in your car as the service gets done. They don't try to sell you anything, they just give you a print out and highlight the extra maintenance your car is in need of.

As a young woman, I personally find it incredibly hard to find a mechanic/auto shop that will:…read more 1. Not talk to me like I'm a moron. 2. Not try to rip me off. 3. Be fair with their prices and honest with their work. I've never had a bad experience at any Firestone, but these guys in particular are really just outstanding and really deserving of praise. I can't believe it's taken me this long to write a review! I've been coming to this location for about 4 years now. They are always kind, explain everything and are happy to answer any questions you may have. They are always happy to make recommendations, but never, ever make you feel like you're being forced into making repairs. They are honest, work efficiently and have great attention to detail. These guys really make an effort to get to know their customers, too, which is also rare in my experience. I had an issue in early 2016 where my car broke down on the side of the New Jersey turnpike. I was 21, had never had an incident like this away from home, and was just with one of my good friends. We were two young girls stranded in (what felt like) the middle of nowhere. I had it towed to the nearest Firestone, and the guys were great there, but they were having a really difficult time (I mean, they told me I may need to get a tow from NJ back to RI) locating the part that I needed (it was a small bolt that had snapped off). In a panic, I called my local Firestone to ask them for advice. Chic and his team were literal lifesavers on this day. They were able to identify the part number, locate the closest place the guys in NJ could get said part, and were the true reason my car was able to be fixed/driven back to RI. They went above and beyond here and I'll never be able to thank them enough for that. More recently, I had to get four new tires (which I dreaded) around Labor Day, and Mike worked with me to find the right kind of tire for me/a set that was in my price range. He made the experience easy and seamless. I just got my brakes and inspection done yesterday at this location. They were incredibly fast, kept me updated, and called me as soon as it was done. It was a Saturday and they seemed very busy, but it only took a little over two hours - which is incredibly fast to me, because I normally have to wait 3 hours for an oil change at my dealership. Their prices are modest and they always offer great coupons/discounts. I tell everyone I know to go see Chic, Mike, and the rest of these guys. They always go above and beyond and are overall a fantastic team.

I was a Firestone customer for a long time, hard to say how long but their paperwork still prints…read moreout my old address from 2018, so that gives you an idea. I frequented two locations in Warwick. A few years ago I purchased lifetime alignment because I planned to remain a customer. In 2025 over a few different visits my car needed more work than usual and I agreed to many recommendations. In December there was a problem right after repair work, but when I stopped by they asked me to give it more time/miles for the new parts to settle. I let them know I had just driven a fair distance to see family for the holidays but I agreed. Come spring, same issue and when I went back they confirmed what I was noticing and redid the prior repair job as it was still covered under warranty. I thought that was great, and I still do. But when my car was ready I hopped in to find a cracked windshield on the driver's side. Would have been hard to miss, both for me and the person that moved my car from the shop to the lot outside. An opportunity had been missed here, to let me know proactively that something happened. And then a second opportunity was missed when i got out of the car and walked back into the shop to ask what happened. Instead of addressing it, i was told they didn't know anything about my windshield. What a moment, and what a turning point after building trust in a business and returning loyally for so many years. I had my windshield replaced, and it cost some money and some inconvenience, but it was over quickly, and I'll probably forget about it. And I wanted to forget about Firestone, until now, a few months later, when something different came up with my new mechanic, who noted that it's possible the hardware may not have been replaced during a different service I had done in October 2025. At this, I throw my hands up and write my review. Again, the details of this won't matter with time but I'll remember how I was made to feel, and it's not the impression you want to leave with any customer. Leaving two stars for Anthony and Stephen, who are customer facing and were always respectful.

Long review but worth reading if you're considering servicing your vehicle here…read more I ordered four new tires with installation online and scheduled a 9:00 AM appointment at Pep Boys. I arrived at 8:55 AM only to find the doors still locked. At 9:00 they finally opened, and the employee at the front desk informed customers that the technicians were late, so no work could begin yet. The first technician didn't arrive until around 9:15, and nobody working there seemed remotely concerned that he was late for work while customers were already waiting. I left my car and returned later that day when the work was supposedly completed. In the parking lot, I immediately noticed one valve stem was missing a cap. When I went back inside, they handed me a random mismatched cap that barely fit the threads. Shortly after driving away, my tire pressure monitoring system began updating, and one sensor showed "unavailable." I also noticed one tire was losing air. Because I was rushing to an event at my daughter's school, I could not return immediately. The next day I brought the car back. To his credit, the employee at the front desk seemed overwhelmed and understaffed, but he genuinely tried to help. While assisting me outside with a diagnostic tool, another employee--presumably his manager--came outside and reprimanded him in front of me for leaving a customer waiting inside. They argued in front of me and even tried to pull me into the disagreement by asking for my opinion on how the situation should have been handled. Completely unprofessional. They eventually discovered they had forgotten to install a tire pressure sensor in one wheel, and the leaking tire had air escaping around the valve stem. While fixing it, another employee informed me that the leak I found (a separate tire from the one with the sensor issue) was caused by a barcode sticker had been left on the tire during installation, preventing a proper seal, so they had to remount the tire. He seemed amused by this mistake. After already making a second trip and spending hours there, I did not find it funny. When they finally finished what they could, they informed me that "Blake" had apparently taken the sensor programming tool home, so I would need to return again in two days when he was working. On my third visit, things somehow got worse. They informed me they had run out of the adhesive wheel weights needed to rebalance the tires and it would take hours for more to arrive. Sensing my frustration, one employee went into the garage and found some loose weights lying around to use instead. After waiting yet again, I was finally handed my keys and told that Blake still could not program the tire sensor and would call me back once he figured out a solution, but he did not know what the exact issue was because he was "out of the loop". It has now been well over a week, and nobody has called. This entire experience was so absurd that I honestly worry people reading this review won't believe it actually happened, but I assure you every word is true. Beyond the repeated mistakes, what stood out most was the complete lack of pride, professionalism, accountability, or quality control. Nothing was checked before returning the vehicle to me, and every visit uncovered another careless error. The condition of the store itself reflects the same lack of standards and pride. The front area was cluttered with trash, dirty rags, random boxes, and layers of dust and dirt that looked like they hadn't been cleaned in months. It genuinely appears that nobody from corporate Pep Boys has inspected or managed this location in years. This was easily one of the worst customer service experiences I have ever had.

Made an appointment online. Brakes pads and tires. Without even looking at the vehicle, the brake…read moreprice went from $200 to $1100. According to them, as soon as you hear a squeak, you've probably ruined your rotors. A bait and switch scam. Declined the brake job. The manager told me that they would check them and see what I needed anyway since brake checks was a service they provided. That did not happen, And he was long gone when my tires were finally done. Appointment was at 2. They come out at 3:30, after I have already waited 90 minutes, and tell me I ordered the wrong size tires. I had used the option on their website to determine the size, I put in my license plate and it pulls my car info from the DMV. They are just now getting started 90 minutes after I arrived with my car with the cheapest tires they have in stock that fits - and I have zero info on which tires. 4.5+ hours to get tires. Only tires. And offered 10% discount for the wait. You know what would've been great? A phone charger to use. Some water while I am trapped here. A bathroom that isn't visibly filthy, a hook to hang my bag while I use it, and maybe paper towels to dry my hands. Not sure what happened to the car before me, but they paid and left, then the mechanic ran out alarmed and told the desk to call them on the phone and have them come back NOW. Another customer just returned with their vehicle. They got an oil change. It was overfilled and they had to have it towed. Everyone I've met in my half day of getting tires swear they will never come back here. I can't even tell you what I've heard coming out of the garage. Obnoxious and completely unprofessional.

To Whom It May Concern,…read more I am formally filing a complaint regarding my treatment by the Midas location on Reservoir Avenue in Cranston. I have been a loyal customer for approximately four years. On the day in question, Nick instructed me to drop my vehicle off at 8:00 a.m. for service. I did exactly that. After receiving no communication for hours, I called around 11:00 a.m. and was informed that my vehicle would not be serviced. The fact that no one contacted me and simply left my vehicle sitting there for hours is completely unacceptable. My time was wasted, and no service was provided despite my willingness to pay for the work. I also find it deeply concerning that personal feelings appeared to play a role in this decision. Business decisions should be based on professionalism, not personal disagreements. I specifically want to address Nuno Aguiar. I purchased a vehicle through him and have spent thousands of dollars repairing and maintaining it since buying the burden of a "car". That experience has been a significant financial burden, and I cannot ignore the role it has played in my loss of confidence in this business. I also want to address Rob, who hung up on me during our conversation. Regardless of any disagreement, hanging up on a long-time customer is unprofessional and disrespectful. The facts are simple: I was told to bring my car in at 8:00 a.m., I complied, I received no communication, I had to call for answers myself, and I was ultimately denied service after waiting for hours. That is not acceptable customer service. Midas has lost a customer who trusted this business, paid for services, and remained loyal for years. My trust in this location has been completely broken, and I will be taking my business elsewhere. In addition to the significant mechanical issues I experienced with the vehicle I purchased, I was also subjected to conduct that I found unacceptable and unprofessional. During my interactions with the dealership, I was met with threats, vulgar language, and obscene remarks. Nuno Aguiar's son, Tyler, followed me outside and made threatening comments directed toward my boyfriend. I found this behavior intimidating, inappropriate, and completely inconsistent with the level of professionalism customers should expect from a business. I attempted to address my concerns regarding the vehicle and sought a reasonable resolution. Instead, I was left feeling disrespected and mistreated. Regardless of any disagreement, customers should be treated with courtesy and professionalism. The conduct I experienced fell far below that standard. Based on my experience, both the condition of the vehicle and the manner in which I was treated were extremely disappointing and unprofessional. I expect this complaint to be reviewed by management and documented accordingly Angela Michael

Thank you Karen, Rob, & the rest of the team at Midas for getting me in (& being forgiving when the…read moresnow made me late this morning) & installing my roof racks. Finally, all is right with the world again. I have my swag back. My car is sexxxxxxyyyyyyy! & utilitarian!! Totally reasonable price of labor for the install - & just in time for me to go on a road trip. Thank you!!

Everyone has been servicing my 2007 Tacoma for awhile few years. They always do a good job, honest…read moreand upfront. Pretty fast. They also do state inspections without issue. Just call ahead before you bring the car in.

The Battery Shop has serviced our vehicles for years. Tyler at the desk is always so pleasant and…read morepatient, no matter the situation. All of the staff are friendly. Last Thursday our Tow vehicle broke down, which put us in a situation because we needed it for the weekend. We could not find an available rental in the state. Tyler rushed the part, and had us back on the road the same day. Highly recommend for new and old vehicles. Their customer service is way better than the dealerships.

I purchased 4 new tires with road hazard on October 31. When I had a nail near the side wall…read morerequiring a new tire last week, I went back to use my warranty. They charged me as if I had no history with them at all and no warranty. They then tried to convince me they were doing me a favor. They charged me for the tire, disposal, 70 dollars labor to change the tire and new road hazard care. This was at their Post Rd. location, but same management. Very frustrated! Will not spend more money at this business. There are so many other tire shops!

I called this place on Friday. I told him I had to interlock device. I'm having suspension noises…read moreand I have a check engine light. They told me to come in Monday when I came in Monday. They told me they don't service cars with interlock device.