Back in 2017, we purchased two sliding glass doors from American Vision Windows for our family room…read moreand living room to replace old wooden ones that were heavy, rusted, and constantly coming off the tracks, with cracked exterior wood. We were initially a bit concerned about moving away from custom doors, but we chose the wider bevel option, and they look great. We were very impressed with the efficiency and installation of their product. Nine years later, these vinyl sliding doors have had no issues, aside from tightening the handles once. They weren't the cheapest or the most expensive option during our research, but they've proven to be reliable and well worth the cost. Recently, we needed to repair one of the screens after our pet ran into it, and their team was very accommodating in helping us out. The staff, especially Heather, were friendly and a pleasure to work with. Thank you!

Excellent service from the salesperson (Arman), measuring person to the installers…read more Ian, Erik, Mauricio and Abel were efficient, great tradesmen and clean. I'm one of those hang around and ask questions customers. These guys are very cool and friendly. I highly recommend this company and crew. The price was reasonable again, excellent customer service.

I very much regret choosing The Window Factory for my relatively-simple window changeout…read more The Window Factory (TWF) finally completed work for a 12-week contract signed Jan 17 on Oct 29 -- 40+ weeks, 34 of which were due to TWF's mistakes that they "take full responsibility for". Eyal's false claim in his response to this review that "we fixed it" is based on TWF's claim that the discount provided at the time of contract signing to induce me to sign means they can take any amount of time to complete the job. Therefore, completing the 12-week job after 40 weeks while providing zero compensation for the delay is "fixing it". Presumably TWF believes they are entitled to take any amount of time to complete your work if they give you a discount as well, even if they "take full responsibility" for the delay. Communication with TWF was abysmal, including (but very much not limited to) 4 ignored emails and 2 ignored phone calls leading up to my original review. Eyal finally responded only after I posted my review and offered me $250 if I would remove that review, though TWF offered nothing in compensation for being 34 weeks late if I would not remove the review. I suspect that may be a good indication of TWF's priorities. James (sales person) was knowledgeable, friendly, and helpful, and that demeanor in the sales meeting was a substantial deciding factor in choosing TWF over a competitor with an offer very similar to the discounted offer I was provided by TWF. He continued being helpful up until recently, addressing communications and operations roadblocks surely outside the main responsibilities of a sales role. Unfortunately, James does not manufacture nor install the windows (of course), and I found those aspects of TWF to be unacceptable. Remember that your full experience with TWF will not be solely with James.

The Window Factory did an excellent job replacing my two sliding glass doors and one kitchen…read morewindow. James, their salesman, came to my house and walked me through the process and my choices for window and sliding glass door replacements. James even met me at the warehouse to look at samples. I was replacing "French style" sliders and a window with a more open concept "prairie design." The windows looked remarkably high quality. And James was very professional, detailed, and gave good explanations of the process and timeframe. A sales rep. from another window company came out to give me a competing bid and he fell short of James' caliber. Later Francisco came out to do a detailed measurement, and he was the lead man in charge of the installation. He was friendly, informative, punctual, and answered all our questions. At the arranged time, Francisco's team came out, each with their area of expertise. We watched the process which took about ¾ of a day from start to finish. They took out our old doors/window and installed the new ones. Then the detail guy did a fantastic job of professionally finishing each door and window, so they are very aesthetically pleasing. Then the crew cleaned up the area well before leaving. All of them were genuinely nice and respectful of our property. The windows and doors look wonderful. They open and close freely. The kitchen window slides both ways. And my home looks more open and modern. It's like the backyard is part of our home now. I definitely recommend the Window Factory. The renovations made a huge difference in my home and were a very good investment.

We had some of our old track home window glass replaced, sliding glass door rail repaired and also…read morean old broken framed glass shower door that needed repair and hoping to convert to a frameless shower door. During inspection, Jim was very attentive and helpful to describe the process beforehand, he meticulously described every steps needed to achieve the jobs. He promised the timeframe and Indeed everything was completed within the time frame as promised, I was especially impressed with the workmanship of the shower door conversion. Also they went over and beyond by overcame some issues with my broken sliding door. Kurt and Daniel both did a fabulous job, they are a great team and also great people! I will call Nu-Star glass again because they do amazing work and they are true professionals! Thank you Jim!

Exceptional response time late at night on a Saturday. Thoroughly cleaned up all broken glass,…read moreprovided board up services and replaced custom glass door. Couldn't have asked for better service and quality.

I wanted to install a double door security screen at our home got several estimates via the Yelp…read moresystem which I love! Everview Windows were one of those estimates we recd. Their quick detailed response stood out from the rest. Instead of a "need to see to price response" they text photo choices and an estimate that in the end stood up. no increased price once they arrived on site like I have had happen in the past. Their friendly service from estimate to completion was top notch!

The attention to detail...perfect. I think it is a great a at value. No more painting!…read moreVery nice to deal with. Big expense but paid off! Thank you Mark, Al and Ismael.

Community glass was very easy to schedule and work with-they got me in when I needed and the…read moretechnicians were almost exactly on time. It was a pretty quick and clean process . There was also had to call back a question and the the customer service was great

They came out to install a shower door, measured everything, set an install date, and were on time…read morefor the install. Their price was competitive and service excellent.

I was referred to Bobby by a local lumber/window store. He was prompt about going to our home and…read morewalking through the entire house and telling me exactly what every Fleetwood window and door needed. He said he would be available almost immediately to do the job. He indicated the job could be completed in one day with him and his son working together. He seemed quite competent and personable and knowledgeable. However, he never sent the bid and when I called him he promised to be sending that info the next day because he had already written it. It never came. Then his phone message box was full and I left four messages and he never returned the call. I texted him three times. No response. I checked the Internet and found the very negative review being the only review of his company. I do not recommend that you use this man. Apparently other people have gotten back to the initial business which referred him to me with complaints similar to mine. I guess I was lucky to have not had the work (which theoretically included two additional houses I was referring to him) done by him. I am out three or four weeks of wait time but no money.

READ THIS BEFORE CALLING THEM! Save yourself the pain and expense we incurred. If I could give them…read morezero stars, I would. I made the mistake of trusting Bobby and we ended up spending thousands for someone else to finish the job (after EIGHT months of waiting for Bobby to finish a job) and fix the mistakes. One window was not properly fitted or sealed so that during the recent rain storm, it was raining inside the house through the cracks around our brand new sashes. Bobby told us the frames were salvageable so he repaired and told us they were paint ready. When the painter started, the frame caved in from rot. Then we had to have a new window frame custom-made to fit the undersized sashes. An expensive learning lesson, one we couldn't really afford.

Travis is great o would highly recommend him and have already gave his info to several clients. I…read morehad him do the siding of my house, baseboards, and flooring. He's extremely fair and honest with his pricing. I've had several quotes from different contractors and Travis' price beat them all. He's done a great job so far

Travis worked on the inside as well as the outside of our home. Patio addition, wood work and more…read more Id give him 10 Stars if it was an option. Hes amazing his work is impeccable. Very honest very reliable and we won't use anyone else. Thank you Travis for making our home look amazing

This was an outsource from Home Depot and not impressive. To start with the good, Ruben the owner…read moreis very nice and has a lot of experience. But he has younger less experienced workers who operate mostly unsupervised. Matt is knowledgeable and a hard worker but tends to cut corners a little. He left several windows dirty on installation with hand prints all over and put screens on the windows without wiping dirt off the window that got on it from laying it down in the dirt prior to installation. I also noticed when the foam sealant was getting low that he kept trying to use every last bit which in turn led to some poor foam coverage compared to what was given to other windows. I can feel for him because he seems to do the bulk of the work by himself. But if I'm paying over $17,000 for some windows to be installed, I expect a certain level of care and respect for the job. The other guy was ok, but not the best attitude. They left my gate open on day 1 and the dog got out and had to be found a few blocks away. It was a 100 degrees out so that was not fun. They then left the gate open several more times. On day 2 and around the 5th of 6th time of me having to say please keep the gate closed, I let him know hey this is getting frustrating. And his reply with attitude was "I coming right back " It would've been nice for Ruben to show face on day 2. There was one window he had to remove molding to install. He said he would nail it back in. I said no problem. Just do your best. He left that. I don't believe the others carry the same license or experience he does. And he isn't there to oversee their work so it's not much different than hiring 2 randos. Home Depot offers a pretty strong warranty. So I've taken my notes and tried to provide them the opportunity to address my concerns, but I'll run it up the flagpole with Home Depot and see how they respond. Home Depot has been slow to respond. The company sends out youngsters to complete the job. These guys are rude and unprofessional and get agitated when you have issues with their installs.

Rubin and his team are amazing!…read more These guys got the job done with no hassle. They came in, & took care of business. Quick, reliable, knowledgeable, great customer service and I would 1000% recommend Rubin and his team. 5 stars!

We just moved. We receive a coupon from Home Depot for 15% off and find the patio set we want…read moreonline but it's not available. So we look at the set in the store and we're told that they have only one, the demo. They're willing to give us the $50 off because it's a demo on the floor but we can't use the 15% off coupon because that's only good for online. Their customer service will only agree with the garden manager and give us $50 off... No coupon no discount for buying a floor model.... The last one. Don't send me any more coupons. I have one word for Home Depot... Lowes!

When I called this number it asks for zip code. Then asks what I am calling about. The. Says go…read morevisit your local Home Depot store. How is that helpful!

This is a great glass and window company. The technicians are knowledgeable, professional and…read morecourteous. They provided the service I needed and helped me with future considerations. I highly recommend this company and plan to call on them in the future.

Don't expect them to follow through on the "lifetime warranty". Granted, my windows were installed…read more25 years ago, but when I contacted them about a leaking window, it sounded like they would at least come to check it out, even knowing how old the window was. I've been ghosted - no response to my emails since my contact was going to "check with his boss". At least have the decency to tell me they're not going to live up to the warranty!