Everything went well, id give more stars if available. The crew, Jim, Angel, Irving & Jose all did…read morean amazing job.On time, worked well together, all new what they were doing. Cleaned up nice too. Highly,Highly recommend them.Kim

Back in 2017, we purchased two sliding glass doors from American Vision Windows for our family room…read moreand living room to replace old wooden ones that were heavy, rusted, and constantly coming off the tracks, with cracked exterior wood. We were initially a bit concerned about moving away from custom doors, but we chose the wider bevel option, and they look great. We were very impressed with the efficiency and installation of their product. Nine years later, these vinyl sliding doors have had no issues, aside from tightening the handles once. They weren't the cheapest or the most expensive option during our research, but they've proven to be reliable and well worth the cost. Recently, we needed to repair one of the screens after our pet ran into it, and their team was very accommodating in helping us out. The staff, especially Heather, were friendly and a pleasure to work with. Thank you!

When we hired The Window Factory in October 2024 to install a custom French door with sidelites, we…read moreexpected a premium product backed by professional workmanship and warranty support. Instead, we experienced nearly a year of delays, shifting explanations, broken promises, and unresolved warranty issues. The installation was originally promised for January 2025. It didn't occur until June 3, 2025--nearly five months late. Unfortunately, the door arrived with multiple defects that we documented immediately, including a dented frame, paint defects, improperly finished grids, damaged weatherstripping, and screen frames whose paint began peeling during normal wiping and cleaning. To be fair, the subcontractors who performed the structural opening modification were professional and did quality work. Our concerns have never been with them. Our concerns have always been with the condition of the product itself and how The Window Factory handled the problems afterward. We reported every issue on the day of installation. We were assured a technician would be out within a week. That never happened. Consultant James later confirmed the repair items had been approved under warranty. We believed the company would stand behind its product. Instead, weeks became months. Timelines repeatedly changed. We were told repairs were delayed because the company was "waiting on parts." Eventually, after months of waiting, technicians finally returned in November 2025. Despite all of the prior explanations about waiting for parts, no major replacement parts were installed. The visit consisted primarily of cleaning drain/weep holes, replacing some weatherstripping, adjusting one interior lock, and using the same bottle of touch-up paint that had already been left at our home months earlier. The dent remains. The paint and finish defects remain. The screen frames continue peeling during normal cleaning. During that visit, one technician acknowledged the ongoing screen issue and said the office would follow up regarding replacement screens with the factory-applied baked finish we had originally been told they would have. No one ever contacted us. The previously discussed refund was never honored. Our follow-up emails went unanswered. More than six months have now passed since that November visit without any meaningful follow-up. What has disappointed us most is not simply that a product had defects. Manufacturing problems can happen. What matters is how a company responds when they do. Throughout this process we tried repeatedly to resolve the matter privately. We accepted compromises. We continued giving additional opportunities to correct the issues. We remained patient through months of delays. Unfortunately, the communication became increasingly inconsistent, commitments were not fulfilled, and the matter was ultimately left unresolved. We paid more than $10,000 for what was represented as a premium custom installation with warranty support. Instead, we were left with a damaged product, unfinished repairs, unresolved warranty issues, and a company that ultimately stopped following through. Our hope is that sharing our experience helps future homeowners make a fully informed decision before signing a contract.

Buyer beware. The sales folks are amazingly kind and good. As you can see from other reviews…read more But as soon as there is a problem, the company is pretty cut throat. You have a long warranty so you need to be able to know that the company can be trusted. I was hoping that they would approve a change order. But instead it looks like I will have to cancel the contract altogether because they are unwilling to do so. My experience is such that the general manager lied about the late cancellation fee and was looking for me to pay more than the contracted amount. Of course I'm willing to follow the contract required payment. But, it appears he is trying to scam me to pay more. Either way, very unethical dealings. I may have to go to small claims court to end this relationship with this company. Glad I found out now before I committed $20k to the project.

We had some of our old track home window glass replaced, sliding glass door rail repaired and also…read morean old broken framed glass shower door that needed repair and hoping to convert to a frameless shower door. During inspection, Jim was very attentive and helpful to describe the process beforehand, he meticulously described every steps needed to achieve the jobs. He promised the timeframe and Indeed everything was completed within the time frame as promised, I was especially impressed with the workmanship of the shower door conversion. Also they went over and beyond by overcame some issues with my broken sliding door. Kurt and Daniel both did a fabulous job, they are a great team and also great people! I will call Nu-Star glass again because they do amazing work and they are true professionals! Thank you Jim!

Exceptional response time late at night on a Saturday. Thoroughly cleaned up all broken glass,…read moreprovided board up services and replaced custom glass door. Couldn't have asked for better service and quality.

We are happy repeat customers, based on experience and price…read more In our most recent work, we had a dining room window that would leak whenever rain came from the southeast (not a frequent occurrence). We asked for a quote from My WIndow Solutions, got one that was quite good. We had explained the rationale for getting a replacement window (the leak). Parry sent over his crew right away to caulk around the existing one so we wouldn't get any incursion while waiting for the new one to arrive and get installed. Nice! For this job, I had also asked to have a custom window casing and deep windowsill built. We agreed that I'd buy the materials (a particular trim profile and hardwood species), prime them, and they'd do the cutting and installation. This collaboration worked perfectly.

Never use this company !!! I spent $5800 for a double wood front door 3 years ago. First off, it…read morewas supposed to be primed before installation. It was not. Second, it was a green door, meaning, it was not totally cured and oozed out sap for 4 months. 6 months later, the door cracked. After several months, they agreed to a new door. When it came, it was not measured correctly so I had to wait another 6 months for the next door. so now the door is installed, I had to pay again to get it repainted. Guess what, 6 months later, that new door cracked. They will not replace the door so I have to live with a cracked door since they told me it is past warranty. their solution...pay another $1500 to install a fiberglass door as a replacement. I would not even give this company 1 star if I could.

I had a front window and a sliding glass door replaced and everything went great, from first…read moremeeting with Rob to the final installation. And they look great!

These guys are the best. We have been ordering our materials from Elite for many years and they…read morealways go above and beyond. Highly recommend using Elite.

They were very prompt and their work was very clean, neat and professional. I would highly…read morerecommend them again.

The customer service team is amazing! I requested warranty repair on my windows after heavy rains…read more Pedro and Sebastian came and patiently explained what went wrong and replaced old broken caulk sealant for us. I appreciated their service and would choose Progressive Windows for any future windows project.

Needed a Milgard window replaced in our kitchen due to condensation between the dual panes…read more Frontier Windows was recommended by another glass vendor & I'm so glad we went with them instead of looking through that foggy window for another minute. It was super easy to schedule them. They came out to measure & then came out several days later once the replacement glass was ready to do the install. Left no mess behind & final charge was the same price as they originally quoted. Can't argue with that!

Frontier windows was the most legit window company to ever work with. Professional, honest,…read moretrustworthy, and super skilled at what they do. The team is excellent and makes sure that you are satisfied with the product, the service and the friendship! I would highly recommend everyone work with Frontier for any window or sliding glass door related needs! Look nowhere else! Thank you John

Palmdale Glass - they're a great team! We highly recommend using them if you're in the AV…read more We renovated three bathrooms during the last 2 years and had Palmdale Glass install 3/8" glass walls/door with flat polish edges in each bathroom. Before awarding the job, we call two other glass companies in Lancaster and their quotes were not competitive to Palmdale Glass. We are very happy that we went with Palmdale Glass.

AVOID. Put a deposit down beginning of December, received no updates unless I reached out. Company…read morestopped responding, and I found out they closed with no notice or refund. Had to go through my bank to get my deposit back. Awful company.

Our experience was excellent from start to finish! We replaced all the windows in our home 29…read morewindows and 2 sliding doors. The installation crew was very careful and even helped putting the blinds back up. They finished the job in two days and we couldn't be happier. We have already recommended this company to our neighbors who were also very impressed with the quality of our new windows.

2026-04-23: I have used this company twice now. Both times have been fantastic. This time they…read morewent out of their way and accommodated us to make our project come out great. I couldn't be happier. I guess my review will include pictures from both projects.

I needed to replace a bedroom window to sell my house. I received an estimate right away, price…read morewas great, and the installation was fast. I would use Community Glass again to replace windows. I highly recommend this company.

Community glass was very easy to schedule and work with-they got me in when I needed and the…read moretechnicians were almost exactly on time. It was a pretty quick and clean process . There was also had to call back a question and the the customer service was great