great place to have an MRI especially if you are claustrophobic. Fast efficient staff. Clean and…read morepleasant staff. On time. The only difficulty is having to deal with corporate to make appointment or have any questions. Corporate is hard to understand and they send you to the wrong place or cut you off, and they don't seem to know anything about the individual offices.

I went to get an MRI. I am claustrophobic so I went to up and open. I was uptight until I got in…read morethe machine. The staff was all very friendly. They let everyone pick a movie to watch to keep your mind occupied while you are in the machine. The teck I had took her time, I am sure she could tell I was uptight. She kept reassuring me and checking on my comfort. I give her an A+. The place was clean and seemed well kept. I would recommend this place. I will also go back if I need any other MRIs. As I was leaving I got a cd to bring to the Dr. I asked if I could view it they said they include a program on there so that I could. Got home and viewed it. I loved it!! I am not sure what I am looking at but it was cool. My opinion A+

I had my first screening with First Health Imaging and JR was so great at explaining what he was…read moredoing and exactly what the test is looking for. It was a quick and easy appointment and he answered all my questions patiently. I will definitely be recommending them to my family and friends.

From the owner: First Health Imaging is committed to enhancing healthcare quality through affordable preventative…read moreultrasound screenings, all from the comfort of your home. To learn more or schedule an appointment, visit us at firsthealthimaging.co.

All personal is kind and attentive. I really appreciated the warmth, patience, and professionalism…read moreof the radiologist and team. Thank you all so much.

Here's the story, I went in to prime diagnostics. The form my doctor filled out does not have an…read morearea to select elbow, it's Prime's form. So they wrote forearm and bicep. I spoke with the technician prior to the MRI and made sure she was aware that I needed to have it for my lower forearm all the way up to my upper bicep. Because that's where the injury was. She said she would do her best. When I went in to have my MRI read by the orthopedic surgeon, he said the MRI wasn't good and even the report given by Prime states that it does not capture the rupture area "unfortunately, the scan does not cover the distal most insertion". Which is where the rupture occurred. I've been calling and leaving messages at both doctors offices and prime for 2 days trying to get them to re-do the MRi they messed up at no cost to me. i paid cash. Both doctors offices said that they had reached out to prime and not heard back. I spoke with the Prime scheduling department supervisor and the billing supervisor. They kept referring me back to the other departments. I have a short window to complete this surgery but Prime is not providing a good service. I may have to go elsewhere and pay out of pocket again. So frustraing!

Fantastic experience. People very friendly and professional. Facilities very clean and tidy. Very…read morelittle weight time and procedure was in and out under 5 minutes. Highly recommended.

Able to make an appointment easily. Waited only a short amount of time in the waiting area once I…read morewas checked in. It took about 5-10 mins to perform the capture of images. I was however surprised at the cost after insurance was applied, it was a very high out-of-pocket. Touchstone did however provide a payment plan, which helped very much.

Scheduling was super easy. The technician I worked with was friendly and knowledgeable…read more I was told it would take two days for my doctor to get my results and call me back (sounds like a standard amount of time). My doctor called me less than 24 hours later. Great service from both ends!

11/7/24: I've been going to this location since 2021. I have always had a good experience during…read morethe check in process, while getting Xrays, CT scan or an MRI. Today I was greeted by Evelyn. She was very friendly and made me feel welcome. Bushra was the Xray technician and she was also very friendly and thorough. When given a choice, I prefer this location. It's very convenient, easy access, and plenty of parking.

Today was move in date. My mom will be 99 next month. She was pleased with her hair appointment…read moretoday. Everyone was so friendly and helpful. Mom is on a puree diet. She loved that the food tasted good. Thanks Chef Andy!

The office staff and doctor are amazing. They Do not rush…read moreyour appointment. Listens to your concerns and properly, promptly address. I was referred to the office by my rheumatologist. Wonderful results.

I felt immediate response, really great quality, well committed staffs ...hygienic ambient, and…read moresupportive front desk staffs. Thanks & Regards VENKATESAN HARINARAYANAN

The diagnostic center is excellent, providing personal, gentle, and kind care from highly…read moreprofessional staff.

I've been at North Star Imaging a few times. The atmosphere is very pleasant, and the staff are…read morevery nice to talk to. I thought the technicians were professional and helpful. MB

This location of North Star is terrible. This started with all information being in mychart which…read morethey didn't review. Then they sent a form to complete which they still didn't review. we arrived 5 minutes late which they said they had to reschedule for 30 minutes later. After getting rescheduled the tech comes out and says you need to take this prescription before getting your scan due to allergies but you have to contact the prescribing doctor to get the prescription filled at the pharmacy. Two of the three prescriptions were OTC but one of the OTC prescriptions has been discontinued. For the life of me I can't understand why they would provide a prescription for an expired medication. I've contacted North Star trying to get the alternative prescription but I was told they would call me back in 15 minutes which I never received so when I called them they put me on hold and never returned to the phone. The two ladies at the front desk never have a clue and do a terrible job with patient handling.

The type of care was very good. The lady that did my Bready examine was very friendly and gentle. I…read moredon't remember her name. The People in the office was very friendly. I had a good welcome. if you are looking for a Mamomagram I suggest you choose Touchstone images on forest lane.

I brought my daughter in for an ultrasound and her tech was very nice and friendly The quality care…read morewas very good and also the front office was very nice and professional

What could've been a 5 ***** now deserves only ONE Star!…read more I went to Rayus for 3 X-rays (1 for each hand & 1 for my hip) - I was told that after insurance, my part was $40 - So, I paid that onsite (same day). Everyone was very nice, and I decided right then that going forward, THIS is where we will go for our Radiology needs Sands forward to today ... I received a call from their billing (collection) department saying I still had a balance and to please pay online or call them. I immediately pulled out all my paperwork and confirmed that MY portion stated "Patient responsibility is $40." I called the location directly, talked to Lisa in Billing - she told me that they bill "per scan/procedure" - I recapped the original conversation I had that same day... she said "Okay"..... (crickets) I said "Okay, what" she said "I'll make a note" I replied, "I don't owe that... I am not paying for that because, if I had been told that was the process, I would NOT have had the scans with Rayus (I'm sure they rely on people not knowing this - it's DOUBLE $$ for them!)! She said again, "Okay," I said, "Okay, what?"... she said, "I'll make a note that you're not going to pay it." I asked her... "So, if I were to get an MRI with & without contrast, would it be a separate billing (to insurance) for each one?" She said, "YES"! I said, "Well, that's dishonest and unethical..." (Guess what she said?) ..... Okay... "I said, "Okay, what?" lol (I can do this all day!) So basically, if you need more than ONE X-Ray, go somewhere that isn't trying to take advantage of you by lying about the charges!! As I read other reviews, I see that it's mostly about billing... which supports MY review!! I'll bet their billing & collections dept is FULLY staffed!! When it's a good review, it's not a billing issue... I am so disappointed that this turned out to be a scam-type Company ... just out to take advantage of folks needing radiology services. So much for wanting to use them in the future! I know I am NOT the only one that this has happened to... I will never go there again! I originally planned to write a good review... but being "nice" to customers isn't the big picture! There are SOOOOO many holes in their process... Here are a few... 1) If I had 3 X-rays, why was there only ONE invoice to ME, but multiple to the insurance Company? 2) I was quoted a cost... but they billed otherwise 3) Where's the Customer Service? "Okay," is that all you have to say to a Customer? ALWAYS ADVOCATE FOR YOURSELF... ask questions, get it in writing, get copies of what charges you are quoted! They really don't care about YOU ... you're JUST an account #. At the END of the call, she said, "This call was recorded!! GREAT - I hope they call me!

It was a little tricky to get someone on the phone for an appointment but once I did, the process…read morewas smooth sailing from there. I was able to get in the next morning. The office was a nice atmosphere. I was brought right back after filling out my forms. Staff were friendly and made me feel comfortable throughout the whole process. I loved getting to choose the music I wanted to listen to and appreciated them giving me time estimates throughout the MRI. The cost was higher than I anticipated but I do feel like I received quality care in exchange.