My experience with the floor store was awful. We had such a terrible time communicating with them…read more They gave us the run-around and it was impossible to move forward with our project. They're WAY overpriced. We worked with them to try to get the project started for three weeks then gave up. They wanted 100% of our money before the project even began. We ended up going through Whole Wood in San Carlos for our hardwood and we worked with Rolando Lopez at Pure Wood Flooring to complete the project. They were amazing! No joke, we got more done in one day with them than three weeks with the Floor Store. Stay far away from the Floor Store unless you want overpriced material and slow, ineffective communication.

Had a good experience with The Floor Store. My new floor was installed properly by experienced,…read morehygienic, and professional people. Floor Store installers were prompt, on time and respectful of my time. None of their employees smoked on my property, which was gratefully appreciated. Trim was cut well and installed correctly. Trim was correctly installed even in difficult areas in the kitchen. My floor looks good.

After getting 5 on-site quotes from various flooring installers, we knew we had made the right…read moredecision by hiring Aleksey and his talented crew at Elite Hardwood Flooring. Our job consisted of pulling up rooms of old carpet as well as an old kitchen hardwood floor, and replacing it all with 3/4" engineered wood from a Canadian company called Mirage. Elite's quote for materials and labor was not the most expensive nor the least, but when going through our house, Aleksey thought of questions, spotted issues, AND thought of solutions that no one else had asked about or even noticed. He was also the only one who told us that he could carefully remove our elaborate wooden baseboards without breaking most or all of them. Every other place simply said we would likely need to replace it all. As a result, their pricing was actually lower than anyone else if you take into account the cost we saved by not having to replace one single piece of baseboard. He was meticulous, measuring three times before ordering materials just to make sure he got the numbers right. Installation went smoothly and included work like grinding down areas of our foundation that were not smooth, moisture testing, coating of the slab with a moisture barrier, etc. They also made sure they installed the wood in a manner that will allow the kitchen appliances to be removed without damaging the floor, when the time comes that they need to be replaced. Again, no one else we spoke with even mentioned any of this. There were transitions between floorings of some rooms that were at different heights. For some of the areas, Aleksey did not care for the off the shelf transitions that companies sell. Instead, he and his crew crafted their own transition pieces & thresholds that looked beautiful and did the job. Far more elegant and unintrusive. They did the same for the transitions between stone surrounding fireplaces and one bathroom. Everything was carefully thought through. The guys showed up at 8 AM and sometimes worked until 5 or 6 pm if they were trying to get certain things done. They were professional, knowledgeable, friendly, polite and cleaned up after themselves. Communication with Aleksey was always good. Elite Hardwood & Flooring is not simply an installation company. They are craftsmen that take a great deal of pride in their work and the results show it. We could not be happier with the job they did and highly recommend them. After getting 5 on-site quotes from various flooring installers, we knew we had made the right decision by hiring Aleksey and his talented crew at Elite Hardwood Flooring. Our job consisted of pulling up rooms of old carpet as well as an old kitchen hardwood floor, and replacing it all with 3/4" engineered wood from a Canadian company called Mirage. Elite's quote for materials and labor was not the most expensive nor the least, but when going through our house, Aleksey thought of questions, spotted issues, AND thought of solutions that no one else had asked about or even noticed. He was also the only one who told us that he could carefully remove our elaborate wooden baseboards without breaking most or all of them. Every other place simply said we would likely need to replace it all. As a result, their pricing was actually lower than anyone else if you take into account the cost we saved by not having to replace one single piece of baseboard. He was meticulous, measuring three times before ordering materials just to make sure he got the numbers right. Installation went smoothly and included work like grinding down areas of our foundation that were not smooth, moisture testing, coating of the slab with a moisture barrier, etc. They also made sure they installed the wood in a manner that will allow the kitchen appliances to be removed without damaging the floor, when the time comes that they need to be replaced. Again, no one else we spoke with even mentioned any of this. There were transitions between floorings of some rooms that were at different heights. For some of the areas, Aleksey did not care for the off the shelf transitions that companies sell. Instead, he and his crew crafted their own transition pieces & thresholds that looked beautiful and did the job. Far more elegant and unintrusive. They did the same for the transitions between stone surrounding fireplaces and one bathroom. Everything was carefully thought through. The guys showed up at 8 AM and sometimes worked until 5 or 6 pm if they were trying to get certain things done. They were professional, knowledgeable, friendly, polite and cleaned up after themselves. Communication with Aleksey was always good. Elite Hardwood & Flooring is not simply an installation company. They are craftsmen that take a great deal of pride in their work and the results show it. We could not be happier with the job they did and highly recommend them.

I recently moved into a new house and the floors just seemed too yellow. That's when I reached out…read moreto elite hardwood flooring. Aleksey was able to provide me a quote over the phone and shortly after came over to take measurements. We had roughly 500 square feet that need to be refinished and it took a total of 3 days. I was super impressed with the finished work! One of the reason I enjoyed working with aleksey and Igor is because they also took a consultative approach and gave suggestions to help me find a stain that would work best for what I wanted to achieve. Would recommend!

We needed to refinish our 61 year old red oak floors. Researched who could safely do it. We picked…read morePeninsula Floors and couldn't be any happier. Just was wonderful to work with and was very honest and upfront to what the finished product would look like. We agreed the natural color would look best. It took about 10 days and the results were amazing. It turned out way better than my highest expectation. Also need to point out we previously had new 5 inch baseboards installed and virtually no damage to them. They keep us abreast of what the progress was. Juan and his crew are the very definition of professional.

This is a very delayed review- I had my hardwood floors redone by Peninsula Floors last year, but I…read morestill find myself thinking about the experience so I decided it might be helpful to others to share. The bottom line is that the bulk of the work was good, I'm overall satisfied with the results, and am glad that we got the floors refinished. However, there were several details about the experience that would make me hesitate to recommend Peninsula to friends or others looking to redo their floors. - I was initially quoted ~7-8 working days to redo the floors. The initial work actually took closer to 13 working days, and it took another 7 working days on top of that to complete followup items after I reviewed the initial work. To be fair, I was traveling for about 5 of those working days during some of the initial work and probably caused a bit of delay in my own responses being slow, but I also don't think that all of the delay was due to myself. - When provided stain samples, I was initially provided the wrong names corresponding to the samples. This was only noticed because I asked for another set of samples in another area of the house and was confused as to why the colors varied so much, and asked about it- otherwise it's very possible I would have selected a completely different color than what I intended. - There was some damage done by the sander to our metal stair railing, which they did patch up with paint, but it's still visible where the damage was. Also, initially only some of the stairs in the home had the scotia trim replaced- when I asked the ones where the previous paint clearly showed they also used to have trim, they just added it to all of the stairs regardless of which ones did or didn't have it before. There was also a tricky area in a closet that I said I would be okay not refinishing, and instead it was sanded but not refinished due to not being able to get into that area- I would have just preferred the initial topcoat wasn't removed in that case, because that area is now just unprotected wood. None of these details were mentioned to me or provided as project updates until I asked about them. - Lastly, after I had sent the final payment through, I realized some of our doorstops were missing after having been removed from the trim to not get in the way of the sanders. I asked where the team may have left them so I could reattach them and got no response. It's not a big deal, they were less than $5, but later, after moving in, I also asked about if there were cleaning/maintenance products they would recommend and also got no response. Being completely ghosted after having dealt with some of the difficulties mentioned above really left me feeling like they totally wrote me off as a customer and was not a pleasant way to end the project. I think they do decent work, but I suspect they're a bit stretched thin and smaller/less important jobs are not supervised as much and don't seem like they have the same quality bar. If I were to do it again, I feel like I would have been happier supervising more closely from the start. Edit- I appreciate Juan's response (below and privately), however I do want to make clear that not everything was addressed as I was told they would be. For example, for the incompletely sanded and unfinished area of the closet I mentioned above, I was told it would at least have some form of finish applied, which never happened. There were a few other details like this, but at some point it was no longer worth my time to chase them down especially as we were getting close to our move in which we initially thought we would have far more buffer for.

Jeff provided exceptional customer service and did a great job with the install of my new hardwood…read morefloors. He was even able to find the brand I wanted, at a lower cost, than the flooring stores in San Carlos.

Jeff Davis is very knowledgeable and patient in explaining things to homeowners. We had a tricky…read morefloor that wasn't flat and wasn't level. The front door was especially tricky because it was installed too low by someone else. He did some grinding on the high spots and used leveling compound on other areas and even managed to make things work around the door. The hardwood floors he installed are gorgeous and you would never know what a disaster we had started with. He is on the job himself much of the time supervising his employee and they both have positive attitudes and really care about craftsmanship. He charges a fair price and at the end he found that the square footage was a little less than either of us had measured so the bill was a little less. This level of honesty is really appreciated.

Had a really good experience with Elephant Floors…read more From the start, they were easy to communicate with and helped me choose the right materials without trying to upsell anything. They explained everything clearly, which I appreciated. The work turned out great clean, even, and you can tell they know what they're doing. Everything was finished on time, no delays or surprises. The crew was respectful and kept everything clean, which definitely matters. Overall, a solid company. I'd definitely recommend them if you're looking to get your flooring done.

We used Elephant Floors in 2020 - Recently started working on a new project, went to look them up…read moreto use again. Realized we never left a review! They did a phenomenal job. Floors were pre-finished bamboo installed by the previous owner - badly. They had nail holes, gaps, etc.. Thankfully, they were solid wood. The Elephant Floors team was able to sand them and fill the holes and gaps, and they looked awesome after refinishing! They also replaced all the trim afterwards with white painted pine (per request.) Completely happy - price was competitive, quality great. Will totally use them again in the future!

OJ Tile and Granite installed new countertops and backsplash in our kitchen. They were very…read moreprofessional and responsive and did an amazing job. We even had a tight deadline they were able to meet with some unexpected challenges presented. We would definitely recommend this company. Communication was also very good.

OJ Tile and Granite fabricated and installed 4 countertops, a bathroom wall slab, and multiple…read morewindow sills at our San Francisco home. Exceptional craftsmanship at a fair, competitive price. Otto, Kathy and then entire team were professional, friendly and a pleasure to work with. Highly recommended for Bay Area / San Francisco projects.

Needed a small replacement flooring order and expected it to be low priority. Nope…read more Victor's responses were lightning fast -- every email answered almost immediately. For a small order, that level of speed and attention was impressive. Huge selection of hardwood and luxury flooring, easy to compare options in person. Fast, efficient, and easy to work with. Would definitely come back.

Victor was always very helpful every time we came in. He took the time to walk us through the…read moredifferent types of woods, bullnoses, and everything in between, making sure we really understood our options before making a decision. We did our homework and searched suppliers all the way down to San Jose, and Whole Wood came out on top. They have the best selection and the best prices, and right near our house. It's hard to beat that combination. We're really glad we found this place and will definitely be back!

Great products and very knowledgeable staff. They keep busy for a reason! Alejandra helped us pick…read moretile for two different shower enclosures. We're very happy with their products and selection. Many tile options are available to see in their many display rooms.

We needed to redo our shower floor from marble tile (don't ever use porous tiles on shower floor!)…read moreto porcelain tile. A3 Tile has the best selection of high quality porcelain and stone tiles among all the shops that we had been to in the Bay Area, and we eventually selected a 3D Italian tile to be custom-cut to our preferred dimensions. Phil was extremely helpful and diligent in following up on the arrival of the tiles and the custom cutting, as well as helping with a last-minute tile shortage issue due to my miscalculation. We cannot be happier with the whole process and the fine workmanship of the tiles. Highly recommend A3 Tile!

VM Flooring is truly a five-star, all-in-one flooring shop in the Bay Area. It was the first place…read moreI visited when I started shopping for flooring, and after speaking with Chad, I knew I would ultimately choose VM Flooring. I still visited other stores to do my due diligence, but no one came close in terms of pricing, customer service, flooring selection, or overall flexibility. Jack's team began work the day after providing a very transparent and reasonable estimate. Igar was also fantastic to work with. The demolition was completed in just one day, and the team went above and beyond to accommodate requests that were outside the original scope of work. I am extremely happy with the flooring I selected, and the craftsmanship truly shows in the details. The baseboard installation and painting, as well as the stair installation, were done exceptionally well. These finishing touches are what truly elevate the entire flooring project.

Earlier this year, I needed help to replace the flooring in my kitchen towards the end of our…read morekitchen remodel. I thought I could DIY the whole job, but as I was finishing the demo of the old flooring I quickly realized that it was WAY beyond my abilities! I got an incredibly fast response from Jack, who was able to visit and give a detailed quote. He explained what work would be required, and how to handle the prep work to get the job done right. Anatoly did a thorough job leveling the floor, installing the new flooring and re-installing the trim board. I was impressed by the team's attention to detail while still finishing the job quickly. I'm so glad that I worked with VM Flooring - now I just wish I had worked with them from the start instead of trying to DIY at all!