Extremely disappointing service - strongly advise avoiding Elite Garage Door. Our garage door was working with no issues opening or closing before Elite arrived for routine maintenance. However, immediately after the technician tightened the spring and chain, he ran a few up/down cycles and the motor suddenly stopped functioning (a classic case of over-tightening failure - which will immediately destroy a motor, regardless of age). When we pointed out the suspicious timing, the technician and owner dismissed it as simply due to the motor's age - insisting it had nothing to do with their work - and refused to troubleshoot or repair it further. They still collected their original fee. Worse, the technician offered no solutions and casually mentioned that "this happens to him a lot" - where the motor is operational and then suddenly fails while he is on-site. As a result, we're now stuck with a garage door that operated well before their visit but no longer works at all. A truly frustrating and unprofessional "Elite" experience. Avoid at all costs. read more

I had a great experience with Elite Door installing a Clopay Vertistack Avante door on my house. Emily @ the office answers calls and emails promptly. Johnny and his crew of installers always showed up when they said they would, showed great care and skill in their work, and were fast. Their scheduling software lets me know what's happening and knows it's me when I call. A very professional operation all around. And all great people. Highly recommend. read more

Here's Johnny! My father and I got great, honest and reasonable service from Johnny at Elite Garage Door Service. Essentially my elderly father was having issues with his garage door closing. I was concerned about having someone come out and talk him into a whole new garage door opener or even worse a new garage door. I made sure I was available when the tech/Johnny showed up and my Pa said problem fixed for a reasonable charge of less than $70! Apparently it was a single wire causing the problem. The tech narrowed down pretty quickly and walla fixed! Impressive and would recommend tech and the company to others! read more

Bing, bang, boom... How easy was that? Yesterday my garage door circuit board took it's last breath so I looked up garage door services and sent out a message for a quote. Received 3 replies and since I had use Elite's services on one of my Fallon homes, and since they were the least expensive quote, I gave them a ring. I was scheduled for next day services and the next day at the scheduled time within an hour, I had a new garage door opener with a remote and a cell phone remote as well. Great customer service. If I would have bought through the Yelp app, it would have saved me a ton of money so read the fine print carefully. Otherwise I was very happy with the service and life goes on uninterrupted... read more

Elite Garage Door Service - Garage Door Services Near Me - Reno, Nevada

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On time, professional, and quality work. Had them out to replace broken garage door cables that broke.

This is an UPDATE to previous 5 star review. I want to give Johnny 10 STARS. I called for help. He came this afternoon. My keypad battery was dead. DUH. I'm so embarrassed. But Johnny was so sweet. Thank you so much!!! read more

The spring on our garage door broke on a Sunday afternoon and Johnny came out and fixed it before noon on Monday. Excellent service!

I had made a mistake about this company, you know how stressful unexpected issues can be. Rather than call me out, they very graciously reached out to me to correct it. It was a complete mistake on my part, yet I was never made to feel as though I was the problem. A bad review, reviewing the wrong company. They reached out to correct the issue so quick! If this is at all a indicator of how they do business, color me impressed! I was so embarrassed with the mistake I made, but their professionalism, and their compassion, made it sting just a little less! Thank you Elite, and I will def being using them in the future! read more

Our garage door roller had cracked, and within an initial call to Elite they were set to come out the following morning. Knowing how heavily we rely on the garage getting in and out of the house multiple times of the day it was truly appreciated. I received a call that stated within 20 minutes the technician would be on his way. After evaluating the roller, I received an estimate for approval. The work was completed all together within 30-45 minutes. I thanked the tech for his rapid response to get this fixed. Now our garage rolls more smoother and also more quiet. read more

From the first call to the installation and product everything was great. The price quoted was very reasonable and when all was done we even got a senior discount. The owner was our installer and did an excellent job. Arrived on time and excellent communication. I would definitely recommend them to anyone out there who needs anything done with a garage door. Thank you so much Elite Garage Door for a pleasant experience! read more

Saved my weekend with their quick response time and service! A spring broke on my garage door on an Saturday and I literally couldn't get my car out. I thought I was going to be trapped in my house all weekend but within an hour of calling them Elite Garage Door had a technician out and the door was fixed! Lee was friendly, professional and efficient. To replace two springs it cost $450 which was well worth it for the quick service. Couldn't be happier with my experience! read more

If I could give Christian and the Elite crew 10 stars I would. From the first (and only) call to arrival was 2 hours. On a Friday. A hot Friday. The office person was able to tell me the estimate is free: Something the 3 other garage door companies refused to do. They like to say, that's up to the technition or I can't say that. Really. Ask. The total time to figure out the main problem, remedy it, adjust the opener settings, was maybe 30 mins. Charge was $75. Fixed it better than new. 10 STARS!!!! read more

We gave them a high rating for correcting the original problem; however, since there weather and it was darker, we didn't realize that the door wasn't closing to the ground correctly. I called back the following day and Monica said she would check with Christian to better understand his "notes". I never heard back from Monica and subsequently called elite back today, Saturday. She indicated that if the door was closing it must be the concrete was crooked! WHAT! The concrete has been there along with the garage door for over 17 years! It's obvious they got the $$ for the original problem but didn't want to correct a subsequent issue as a result before finishing the job. I'm sure if Christian would have just come by the day I called, the issue would have been quickly resolved. Now we wait until Monday for, hopefully, someone to come fix this issue. read more

I've used Elite Garage Door Service a couple of times now, with excellent results both times. When I bought my house, I knew the garage door needed a tune up - and more. It was making a horrible sound, and Elite saved the day! Replacing a bolt that was broken and adding a second spring to make it safer. I used a Groupon for the tuneup portion of that, and although it really confused the technician and person in the office, they honored it and I just had to pay for the repairs. Fast forward a year and the Groupon is still around and a good deal ($33 for $120 worth of tune up)(though the standard tune up is only $60, I think). They did remain confused by it but again, honored it. I also got my rollers replaced at their recommendation (and because I knew they likely were the crappiest possible and not maintained for years, based on what I now know about the previous ownders of my house). It was done quickly and the guy (whose name I should remember but don't, dang) was really nice. He also arrived on time, which is generally a great thing! He had a 1-3 pm window and arrived around 1:15 pm. I will say that he estimated $110 but it cost $150 and I would have loved a heads up, but I was in a work meeting online so he didn't really have the opportunity. Very glad I found Elite! Oh it's real easy to schedule with them too. read more

Fast turn around. Came at my convenience, on time, and finished the job with in an hour. Reasonably priced, vethery efficient. Johnny had everything on his truck and was obviously experienced. He didn't take advantage of the situation nor did he rush through. He confirmed that I was happy with the results before he left. I would give more than 5 stars if I could. read more

I called late this morning because the spring in oversized garage door had broken. Johnny was there within 2 hours of my call, repaired my broken spring, replaced the sealer at the bottom of the door, and lubricated the other door. Johnny was pleasant, efficient, and provides a great service experience. read more

We had a new garage door installed. Tech showed up on time, very polite, did his job, cleaned up. Walked us through operation. Very good experience A few months later had a small problem, again they were quick and responsive. Easy to talk to on the phone. read more

One of the most, if not reliable garage companies around. Very responsive, honest and provides residential and commercial services! Highly recommend Elite Garage Door read more

The installers were friendly enough but it was Friday and they were doing a HomeDepot installation so I think they were in a hurry to get the job done. I spent about 2 hours correcting problems with the track installation. Maybe if I ordered directly through them and not HomeDepot I would have had different results. read more

My garage door springs snapped over the weekend, disabling my heavy 1983 garage door completely. I called up Elite on a Monday morning and they were able to get me in that very same day! A very friendly dude named Brad came out and quoted me a great price for 2 new springs, and filled me in about how tough of shape my wheels were in, in a non pressuring type of way. I decided to get the wheels and springs done while we were at it, and he happily completed the whole job in less than an hour! I also got a quote for a bottom rubber seal to keep bugs and weather out, and went ahead with that too, a couple days later, with no additional labor fees charged! Brad was the best and if I ever own another garage in Reno, I'll be calling him up to help me with any issues! read more

We were able to buy a custom length garage door spring produced within an hour. They were very easy to work with and have an excellent product. Also, they had some really nice door displays and brochures. I may be back soon. read more

My family (account not in my name) got a garage door installed by Elite with all the works a few months ago, and when they installed it they shattered a window panel on it, it had to be replaced which took them 4 voicemails to respond about when they are coming out to fix their mistake with no response until the last call, and about 2 months later they come fix it. Shortly after it being installed the left track starts to separate causing the door to stop closing because it keeps getting stuck on it. Thank god the repair guy came out the next day and fixed that. He was also the only friendly person we encountered. Never again. read more

Elite came out and gave us an estimate to replace our springs that ended up being $300 more than others. We ended up going through Summit Overhead. They were much better price and very knowledgeable. read more

Easy to get an appointment. Service guy arrived on time and fixed up our door quickly. The fix was easier than we thought so we were only charged for a tune up. He lubricated all the parts and it runs better than it ever did. Would recommend! read more

Dennis arrived promptly in my appointment window and had me fixed in less than 5 minutes. There was $0 charge today and he was pleasant, courteous and very helpful. I highly recommend this business for your garage door needs. read more

When we needed a new garage door, we went to elite and they did a good job. Unfortunately shortly after, the door got hit by a car and bowed slightly. We had a elite come out and they quoted us over $1000 to replace the bottom panels. That is half the cost of a brand new door! We called someone else and got it repaired today for just over $200. I will not be calling elite again. read more

Johnny and his crew at Elite are the best. Three doors and multiple custom designed garage doors. Really good job on parts and patience to make them perfect. Excellent service. read more

Elite Garage Door Service - Garage Door Services Near Me - Reno, Nevada

Contacted Elite Garage Door Service and chatted with Johnny. He helped us schedule an appointment online. Dennis our installer was great! Installed our new Garage Door Opener as it rained then started to snow. The new opener is alot quieter and were able to close it using our phones. Everything looks and runs great! Thanks Dennis and Johnny for your help! We will be purchasing a new garage door soon with you guys soon! Thanks again read more

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Reasonable price and very good a response rate , highly recommend , I like the professionalism and quick response very accurate on they're price read more

Order my car garage door from Home Depot. Elite Garage Door company installed my car garage door on 1/11/2020, have a problem with the time frame they should have shown up. Called the company and talked to the owner Johnny Lewis. He asked me what day and time the receptionist call me. Then he can go back listen to the recording. Give to him everything I knew. After that no follow up with my concerns. On 2/22/2020, they came replaced damage section of the door. After the repair man left and I went to look again. Noticed small scratches on the door. On 2/26/2020, talked to the owner Johnny Lewis again. He asked me text the pictures to him. So I did and than no follow up after that. On 2/27/2020, text to his receptionist also. Did not get any response from her either. It is very poor customer service for this company. read more

Called on a Sunday for repair/replacement of a broken spring on our garage door. Christian of Elite Garage Door Service was here and completed the job is a timely and professional manner. Thank you! read more

These guys rock. Came out almost immediately to repair a garage seal on a Saturday afternoon. Scheduling them to do the weather stripping next. read more

Wow. I am going to join the dozens of other people to strongly recommend Elite for your garage door needs! Wow. Gia in the office is fantastic and Brad knows his stuff. We had a garage door emergency midday and Brad was there within 2 hours. Communication and services superb. You won't want to use anyone else. read more

I've had numerous residential rental homes in Reno for many years, and Elite is my go to service provider for the several homes that have garage doors. Several months ago I had a broken old wooden door at a rental that needed, finally, replaced. I called Elite and they came out the next day (!!) and replaced it, cleanly and quickly at a good price. Amazing-- such good service. Then, just a few days ago a tenant called and said their relatively new metal garage door was acting up, not opening from the outside, etc. I told the tenant Elite would call them and they could make an appointment with Elite at a convenient time. Turns out they made an appointment to fix it on a Sunday morning, the only time the tenant was available!! I couldn't be there at all due to a recent surgery. Sunday??? Amazing!! Anyway, Elite DID go there last Sunday, fixed, adjusted, etc., and the tenant called me telling me it works now like new again. AND the charge was only $72.40! The key thing here is that Elite gets it done quickly and reasonably. With all my rentals, it's great that the problem gets solved quickly and with minimum fuss, not hanging over my head as another "problem" to solve for weeks and weeks. So, use Johnny and his team whenever you have a garage door problem. Thanks, Stewart White read more

Overpriced but on time and did fix the problem but $500 for 25 minutes of service seemed a bit much for replacing a broken spring. Would not recommended this company. Nice guy but very pricey read more

My dad and I have used Elite for all our repairs. The owner gets back to you right away and sets up a time for either himself or one of his workers. My first job was having them replace some busted out panels on my garage door that needed repairing for a long time. Very reasonable costs. I thought I was going to have to spend three grand to replace the whole door but instead of trying to up sell a new door, I paid 750 for new panels and the door is like new. Recently my spring broke on the door and I was given a callback literally an hour after I called. Fast forward to the next morning when a friendly repairman showed up at 8 am and in a half hour or less my door spring was replaced. Great fast quality service! read more

I called after hours expecting to leave a message. I got an answer with a promise for a return call in the morning. Got a call and an appointment the next day. After a quick check it was determined to be user error. We were embarrassed but treated politely and with respect. read more

HONEST AND FAIR! The owner stated in his business profile that is the kind of business he wanted to run, and he excels! You never know how good a guarantee is until you have a problem. We bought our house in November 2020, a week later our two car garage door wadded up. We called Elite and they quickly came replaced springs and rollers. Examined the one car garage door and replaced rollers. Yesterday, the one car door hesitated and seemed wobbly. Called Elite, they gave us an appointment today. I was worried they wouldn't stand behind their work...Not so, technician found a missing bolt on the adjuster arm, replaced it and Shazam! All is right with the door, no charge, a friendly reminder of doing annual maintenance, but no sales pressure. We couldn't be happier, YOU ROCK Elite!!!! read more

This was an extremely professional company to work with. We had an issue with our garage door and Elite was able to make the repairs quickly and effectively. I'd recommend them as I feel they have the entire package. Great customer service and an all around wonderful company. read more

Amazing service! Johnny and his crew are wonderful. Johnny was able to give me a same day estimate with lots of options on the day of my initial contact with his company, and had my new opener installed in about an hour on the very next day! I highly recommend Elite for any garage door repair or replacement. My new opener is whisper quiet (in fact I had no idea that an opener could be so quiet) and I now have a keypad too. I'm very pleased! Thanks Elite! read more