I now know why they only have 3 stars. What a rude human that came to my house. We had no problems just needed maintenance. He found a problem. Kicked the old sensors off the wall. They worked fine. Put new ones in. Asked for an estimate on our other garage door, he was pissy about that. We never got a call back about that. Thank goodness. We wouldn't of hired them again. We asked about a message about maintenance, which he just did. His remark was, just because you have our sticker on your wall doesn't mean we installed it. That sticker is no longer on the wall. Avoid unless you want to be treated like dog poop. read more

I couldn't be happier with the service prices by Jeramy. He shoeless up on time and gave me a very reasonable quote to replace the door I hit with my car. I upgraded and added windows at a better price than I ever expected. The manufacturer didn't include the windows but he installed the door without the windows so I had a door to use while we waited. When the panel came in he came right out and replaced it and it looks great read more

I used the coupon in the mail to get a good deal on service. Lubed up and made the opener more quiet. I stick with these guys.

I'm very happy with Hanson Overhead Garage Door Service. I had my opener replaced in 2019 and we talked about the aging coil that supports the garage door itself. But seeing everything was working, we left it be. Yesterday the coil finally bit the dust. Fortunately the door didn't crash down on me or my vehicle, but I was now virtually homebound without being able to get my vehicle out of the garage. I called the owner as soon as it happened and he had a guy out here later that afternoon to fix it. You couldn't ask for better service than that! Bless Darren Vila and all his crew! read more

Garage on 2nd home won't open. Tried calling and left messages with Truckee Overhead Door twice, no response over weeks, got a hold of them 3rd try and was told 7-10 business days. Called Hanson and they are coming out right away from Reno. This is the second time this has happened. Service responsiveness = loyalty! Update - Truckee Overhead Door did rally and call and fix and when I called Hanson 1st am to tell them this had been done, they were very gracious. Even better really. read more

I called Hansen yesterday afternoon when we discovered our garage door would not open. My husband realized that the spring had broke in two and the door would got go up. I called and left three messages. as of today at at 2:52 pm, I still have not got a return call. I call another company, they have come and gone with same day service. A+ for them. read more

My garage door wouldn't open so I called Hanson's. I'll start with the positives: They got back to me quickly, got some guys to my house the next day, the guys were friendly and seemed to know how to work on garage doors. Now the negatives: From the moment they arrived, these guys were trying to sell me a very expensive new garage door opener, before even diagnosing what was wrong with my existing one. They pushed it a few times, without telling me the price of the new one, why it was worth double what a Home Depot one would cost, or why I even needed it. It felt high pressure, and I just kind of wanted them to leave from that point onward. The bottom line is that next time my garage door has issues, I'll likely call a different company. read more

Hanson garage door service is fantastic!! Our experience over the years has been nothing but the best. Thank You R & P Sobrero read more

My family was going through a very rough time, and the last thing we needed was house problems or dealing with questionable businesses. In the midst of things I noticed that my (senior citizen) mother's garage door had gotten damaged. Evidently, it got hit from the inside sometime in the past. It had been working for a while, but apparently using it in the damaged state caused a hinge to fail, jamming the door shut. The door panels were a bit smashed, and the horizontal frame rails were clearly dented and tweaked. From the exterior, you could see that the door was bashed a bit, but didn't look too bad cosmetically. I initially called Hanson Overhead Garage Door Service, because they are the company that my father had used in the past to work on the door. The technician who arrived stated that the model door that we have was no longer being made, so replacement parts were not available. The only choice offered to me was to replace the entire door. There was no option presented to perform repairs on the damage. So I asked him to write up an estimate for the work, and the total cost was listed at $1378.77. I wasn't shocked, and I was a bit numb from the current life situation my family is in. Since the technician said it would take two weeks to get parts, I decided I wasn't in a hurry to get the work done. The cost for the service call to this company was $59.95, but no real work was done on this visit. After contemplating things a bit, I called another company (one that is "Angie's List Certified") to come take a look at things. That company technician showed up within an hour and was able to perform repairs on the door immediately (no waiting). The total cost for the parts and repairs was under $60. The bottom line is that Hanson was willing to take more than $1300 from a senior citizen when clearly other less expensive options (significantly less expensive!!!) were available. Because of this interaction, I can not recommend Hanson to perform any work in the future. read more

Hanson installed 2 14x16 garage doors for $10,000. We had numerous problems with the doors and had to pay Hanson to fix the problems from day 1. One of the garage doors has never worked reliably and would open all by itself when we were far away from home. Because this is a second home, we are only here for 2 months of a year, and this door has probably only been used 20 to 30 times. Because the problem was intermittent, Hanson couldn't figure out the problem.. Finally, the door wont work at all except that occasionally, it decides to open by itself. HANSON HAS BEEN DODGING responding to fix this problem and has promised to send someone to fix only to cancel at the last minute. THEN, they say they don't service our area, but they were very happy to say they did service the area when they made the $10,000 sale. THIS IS NOT A ONE TIME PROBLEM. It appears that the door operator which was highly recommended by Hanson had a problem from day one. We aren't asking that the problem be fixed for free, just for them to come fix it. The liftmaster 8500 garage door opener is apparently not a reliable unit, although the other unit has been working ok. If a company is not willing to stand behind their products, you should shun doing business with them Do business with these people AT YOUR OWN RISK, BUT NOW YOU ARE FOREWARNED. read more

Just had a positive experience with Hanson Garage Door in Reno, Ricky was on time. He explained everything to my satisfaction, performed the minor repair and tune up quickly. I will be calling Hanson when it comes time to replace the old door. read more

They replaced my door opener after checking my old one and determined (?) it needed replacing which I told the installer to do. I had a coupon for $50 off and mentioned it to the installer. He said if I was going to replace the door which we talked about as well, to use the coupon on that work order (bigger savings) since I couldn't combine coupons. The installer said the opener came with a DC battery backup. He didn't have one but said he would tell the Bus. owner to get one. He put a service charge of $65 on the bill even though I was paying to have the opener installed with the cost double from what I wanted to spent. Kinda of a double wammie, a installation charge and a service fee. I could see paying for a service call and not having any work done. Given that I relocated to the area after loosing my home to a wildfire, I was without tools to do the job myself, so I bit the bullet. I also asked for a quote to replace the door since it had stress cracks. The owner was supposed to call me with a price. Never heard back. A week or so later, I called and voiced my concerns about a lack of follow up with the quote and the backup battery. The owner did call back after our conversation when he returned to his bus and left a message about the quote, but no mention of the battery. I let a few weeks go by and called again about the battery....no call back. So, I could have saved some money by buying a replacement door, but the way it's gone, I'm not going back to them for business and I lost out on the coupon savings with way this has played out. The installer DID do a professional job so I was pleased with his work, but any follow-ups as promised, not so much. read more

Really hate to write a negative review for a business especially during these challenging times but feel that others should know about our experience so they can make informed decisions when deciding on a repair service. Our daughter closed the garage door not realizing her car was still not all the way in and caused damage to the top panel of the door (the panel buckled and a window broke. It also pulled away from the opener). Sadly enough we had this happen to another door several years ago so I am familiar with what had to be done. Basically replace the top panel and reattach the door to the opener. We called Hanson's because they had serviced one of the doors previously and we were satisfied with their work then. I was out and about when the estimator showed up and was glad I was sitting down when she texted me that it was going to take 15 weeks (!!!!) for them to get a replacement panel and that they were recommending replacement of BOTH doors (three car garage) even though the other one was just fine. Apparently the company that makes the doors has switched hands several times and the panel would likely not be available. This is what my wife told me exactly multiple times and the man left a written estimate for about 3 grand so there is no misunderstanding here. I of course called another company who sent an estimator out same day. He chuckled a little, apparently they see this thing a lot with the door damage. I did not tell him about the Hanson estimate because I wanted to see what he would say. He told me that the company who made the door no longer made that exact panel but they made a few that would likely work and he would send me an estimate. Got the estimate by email the next day. It was for replacement panel, attach the opener and repair parts as needed. 800 bucks. Two to three weeks for delivery of the panel and installation. When the Hanson supervisor (could be manager or owner, not sure) called me this afternoon to ask about their quote I told him about his technician trying to sell my wife two new garage doors when all I needed was a repair. He tried to tell me that the technician told her 4 weeks not 15. So my wife has a reason to lie to me about this? Major fail. The whole experience left me thinking this outfit is shifty. Not sure if they would have dealt with me the same way had I been there when they came buy. There are too many garage door companies in Reno to waste my time. If I wanted new doors I would have asked them to quote those. Rant over. read more

Please be aware that if you see this Company's commercial on tv for a "$45 garage door tune up", they won't tell you that it's an additional $50 for them to just show up! .. The service guy was prompt, and showed up on time ... he was nice and also informative.... so this review has nothing to do with the service men, it more has to do with the bait and switch my the company. the total came to $95 at the VERY END of the service appointment. And what that included was him there for 20 min, greased the track and sprayed some lubricant on the hinges... wow! Lol I'm not saying don't use this company.. just be very aware of what you're paying for when you request service. read more

The receptionist on the phone was rude right from the start. I wanted to talk with a technician about the possible problem with my garage door and maybe figure out a price range so so I could budget for the repair. The receptionist said she could not diagnose my problem over the phone and that she would pass my number on to a technician. I never heard anything and decided to go with a friendlier much more competent company. read more

Horrible company!!! My grandmother had a neighbor run into her garage door and damage it. Of course they disappeared and didn't pay for it. So my aunt who is also elderly had Hanson put in a new garage door. Only to lie to her and tell her that her current garage door opener wouldn't work with her new door so she had to purchase a new one. This company takes advantage of elderly people that don't know any better. How do you people sleep at night!!! read more

I had them send a tech to fix my garage door. Not only did he not fix it, he gave me a $600 estimate. As it happens, my brother in law fixed it in about 30 seconds and didn't even need to use tools! It was a pin that was stuck in the carriage. When I contacted the office I received the following reply "$59.95 is our standard service fee to go out to any job, regardless of whether work is done or not." If this company gives you an estimate, you may want to get a second opinion! read more

We needed three new garage doors (1 double and 2 single) and this company came highly recommended. They came out promptly and gave use an estimate of approximately 5-6 thousand dollars. We gave them a deposit and they told use 2, maybe 3 weeks to order the doors and get back out to install them. Well, it's now been almost 4 weeks and I have called every day for the past 4 days trying to find out what is going on. I can't even get anyone to call me back. I have spoken the the receptionist who told me (3 times) that she was waiting for a call back. Update: I called today and they said the doors will be in next week and they will call to set up installation. We'll see how it all pans out. I will update this review once everything is done, read more

We had a new garage door opener installed at our house and the service was great. The response was quick and the serviceman was very nice. Their pricing was super competitive. Definitely the company I would recommend to anyone who needs service or a new part. I've called other companies and it took forever for them to return my call. One company never called me back! read more

Called about a lifestyle retractable screen door for garage. Tried to explain what it was said we only do commercial and hung up . Seems to me that they would want to sell this awesome product . Very poor customer service would not recommend to my friends . read more

Jeremy came out to service my garage door, which was binding the wheels on the track. He showed up on time and was very friendly and professional. He made some adjustments, cleaned and lubed the door and was on his way. He also installed a wireless remote keypad and help me set up my PIN. Overall it was a great experience and if i ever have a problem again they will definitely be the first place i call read more

Fast, professional service! My garage door got stuck half-way open and wouldn't budge. I called Hanson and they worked me into their already full schedule coming into a holiday weekend. The receptionist that took my call was great and the technician was fast, got everything fixed and provided service with a smile. I will definitely call these folks in the future. read more

I usually dont post too many reviews but Hanson Overhead and Door has been a great service company and provided excellent support on our annual service checks. We are pleased to have a dependable company in our area that is quick to respond, professional, and does the job right. read more

The February windstorm damaged my garage door making it inoperable. Jeremy arrived on time, parts on hand and a can do attitude? Highly recommend this company for your service needs. 9/24/15 Needed new rollers, hinges and tune-up as recommend by previous technician. Justin and Anthony arrived at scheduled time, assessed what was needed and completed the service in under an hour. My door no longer can be heard opening by neighbor's 3 houses down! From initial call to Heather and the technicians...GREAT customer service!! read more

I had Hanson come out to do a maintenance service on both my garage doors. Jerame showed right on time. He was very professional and had a great attitude. He explained everything that needed attention; recommended services that should be done. Solicited my opinion about his work after he was done. Will definitely use Hanson garage service again, and will recommend them to friends and family. read more

I could never ask for better service!! I was leaving for work at 7:55 a.m. this morning, which was Saturday, and I attempted to open the garage door like I have every day for years. It only opened part way and stopped. I called the office of Hanson Overhead Door at 8:05 that same morning, we got lucky and got an appointment for the same day, between 9:30 and 12:00. At about 8:30 a service technician called and asked if it was ok for him to get there early. My wife said that was great, and the tech was there by about 9:15. The service was prompt, professional, and the broken spring was fixed within 30 minutes. I would recommend Hanson Overhead Door to anyone who needs help with any of their garage door needs. Daniel Dunham Reno, Nv read more

Back in October of last year I called Hanson to do a service call on my Mothers garage door. It seemed to work fine, but didn't close all the time with the remote. I explained that I only wanted the service call for the advertised price, and if there where any additional charges to call me first. They ended up charging my elderly mother close to $380.00 dollars to replace a spring and never called me to approve the service. I called them the next day to complain and they told me that they would talk to the technician and get back to me. Not only did they not get back to me but I must have called them a dozen times asking to speak to a manager or the owner to no avail. They where never there to answer my questions or attempt to return my call. Never again will I call this company, and I will let everyone I know to do the same. read more

We had a new garage door opener installed, the tech was very nice and did a great job.

I had Hanson out in 2015 to install new torsion springs due to one of my original springs breaking. The technician installed new springs that were a different size than my originals, and said they were "high cycle" springs that I could expect to last longer. Ever since the replacement, my door felt exceptionally heavy whenever I would lift if manually. Fast forward to now (09/2019), I decided to educate myself on garage doors and the proper methods of sizing springs and balancing my own door. Come to find out the two "high cycle" springs that Hanson installed (.218-1.75"-31") had a combined load limit 40 pounds less than my actual door weight. Since an excessive load was placed on my opener for 4 years, I had to completely rebuild it, replacing all the worn out gears and bushings. I just got done replacing my own torsion springs with the correct sizes, and now for the first time in 4 years my door is perfectly balanced! If you're a little mechanically inclined and willing to learn, service your own garage door, it's easy and safe if you take the necessary precautions. diygaragedoor.com has all the information and parts you need to do the correct job yourself! read more

If I could give less than one star, I would! I booked my appointment last week for a simple tune-up on my garage door. The girl that booked my appointment verified that I lived outside of the reno/sparks immediate area, said it would be a bit more of a charge (that was fine with me) and she booked me for Tuesday between 10am and 12pm. I took the morning off of work and around 10:10am, no technician. I called, the gal said, "oh, he should be there shortly". She then asked for my name and said, "I'm sorry but I don't see you on our schedule for today". Then she asked, "who did you schedule with? Was it after hours"? Why? So you can blame someone else? I told her no, I scheduled with you - I recognize your voice. In short, she screwed up, I had to take time off of work for NOTHING. Horrible company but shame on me for not doing research - they have horrible reviews on Yelp and they aren't even on Angie's list as a top 10, though they refer to Angie's list on their website. Don't worry - I'll be posting a review there as well and scheduling with another company that would actually like my business and my positive feedback! read more

Super service. The repairman was early, courteous and got the job done. I'll definitely call them again when my garage door needs service.

I was AMAZED! Called had a technician go to my parents house to look a their garage opener. Nothing was really wrong, it was making noise. Regardless, it was old and my parents weren't maintaining it. Being prepared for the hundreds of dollars estimate, (this is how so many companies do it)....they go to an elderly person's home, scare them half to death that the door will fall on them, or their car. To find out nothing is really wrong. HOLY MOLY! I WAS AMAZED! The young man Justin was sweet, and friendly to my Father. Very informative. Let my Father know, the opener was dirty, Justin cleaned it. The cord to pull and open the door by hand was replaced. It had broken off over the winter. And what a great brand of opener you have, it should last for years as long as you do your yearly check up! WOW! The bill was $104! AWESOME! I was ready to be told they needed a new opener, those start at $549! Instead of someone showing up to do work, and it's "Oh $150 for this, oh and $50 for that, and so on." "How much is my bill?" $900 WHAT? Thank you Hanson! I will tell everyone about you! read more

I called Sears on January 13, 2015 to have my garage door repaired (a neighbor had used them). Someone was able to come that afternoon. I paid my $75 service charge fee (that I was told would apply to the repair when I set up the appointment). I was then told they had to order the part (new springs) and that we shouldn't use the garage until it was repaired. Called two days later. Still no part and probably wouldn't be there until Friday -- which meant we would be with out a garage door over the weekend. Was also told that the $75 service fee would only apply to the repair if it was done on the same day. I then called Hanson Overhead Garage Door Service. Justin arrived in about 30 minutes and the repair was completed in another 30 minutes. The charge was less than the Sears estimate. Needless to say, I learned my lesson and won't be calling ANYONE except for Hanson next time I need my garage door fixed! Thanks for such a great outcome! read more