Was having a problem with my furnace? I called them. Had an appointment yesterday between 2pm and…read more4pm. The showed up by 2.30 pm. The technician came to the door and was very professional. The technician worked about an hour and a half and thought we had a problem taken care of. The technician left. About two hours later it started acting up again. I called her after hours phone number . They came back out last night worked again for about another hour and a half was able to find the problem and fix it. The technician was very professional again. I would recommend them to anybody..

It has been years since Jason installed our Heating and AC in both my office and my home the same…read moresummer! His work was excellent and we now are retired and in our new home for 5 years in Vicksburg, after living on the west side of Kalamazoo for 32 years! At my age I remembered his name because he is such a good person and in these times I am proud to say he is a very good Christian young man! He also had a very kind staff that was always helpful. Jason's work was exceptional, and as a retired dentist I had pretty high standards for what my wife and I expected and hoped for, and now we miss the super nice 95% efficient Heaters and AC's and we have wished we had them here but adding retirement to this unnecessary terrible inflation makes us miss our greatest president and we are very concerned for him and what is happening to him that is egregious and we pray for him and everyone we love and are about every day! Jason, we sure miss you and maybe we can get the work we need someday but we are blessed to be here with our family and loved ones! Mike & Kathy Schroeder

Dan has always been cordial and professional to us, and let's face it, plumbing projects and…read moreproblems are highly complicated for those for one thing, do not have the ability to get down low on the floor and reach upside down, and not have any concerning issues? We hear people say about pretty much every plumbing contractor is really expensive, but in all honesty, in 2026, it is way too challenging and complicated. Hopefully we can keep our plumbing work in the moderate range?

I haven't gotten a reply. I'm waiting for a call. We got a call but they couldn't get here until…read moreThursday. We had contacted another appliance repair that was more expensive . We had had prior experience and knew our appliance would be fixed with the other company. !

Fantastic outfit all around. After getting quotes from a few different companies around, Home…read moreEnergy Solutions stood out as they were the only ones that really seemed to know if they were talking about and weren't only interested in trying to upsell me a bunch of stuff. I didn't need. Shaun talked to me about what furnace was really most efficient for the size of our home and where we could get more bang for our buck on things like proper duct routing vs a more expensive unit, where we could probably benefit from more insulation and why some of the pricier things we were initially looking at weren't really necessary. Him and his crew went the extra mile on the install making sure everything was set up properly, and even stopped by after leaving one day just to make sure everything was tightened up properly. It's been a couple years since we've had the furnace and air conditioner installed and we haven't had a single issue, and we were delighted to see our power bill go down and our comfort level to go up as a result!

We chose to hire Home Energy Solutions, after hearing great reviews from the Fair Housing Ctr. of…read moreKalamazoo, and could not be happier with our decision! Shaun is knowledgeable, professional and fair, and we will be calling on him for any of our future HVAC needs. Navian Tankless Water Heater

Just wanted to drop a review on the outstanding service provided by Jeremy the plumber sent by…read moreAirserve/Mr.Rooter plumbing. I called for service regarding a water filter system that Aireserve had previously installed along with a water softener system that they also installed. Jeremy arrived exactly when he said he would and dismantled and replaced a faulty water filter housing and securely mounted the new system to the wall so that the changing of the filter would be easier for me to do...it involved removing and rerouting the Pex piping that was in place and installing a new housing that we provided.Jeremy took the time to explain what and why what he did was necessary and instructed me on the steps to replace the filter and how often. Jeremy then primed my saline tank and gave me instruction on how to maintain my softener system. Jeremy then drained out water tank to rinse out any sediment that may have amassed in the water heater. Jeremy was very courteous and cleaned up after himself when he was done and made the overall visit painless and informative. I would highly recommend Airserver/Mr.Rooter plumbing to anyone that needs fast,informative and courteous service in there home for all your plumbing and hvac needs!

Quick response to come out and provide service. Zach was friendly and very professional.read more

Had them install a new water heater today, excellent to work with, including them cleaning up as…read morethey completed the job. Bill the tech was polite and professional, and Mark the Service Manager even came out to help and was amazing to work with, including helping to expedite the repairs! I have also had them help with furnace work in the past, including work on my Geo-Thermal system, and once again their tech was top notch, and Mark D. Was amazing to work with. I strongly suggest using them for your HVAC, and plumbing needs.

From the owner: To protect the lifelines of our customer's core competenciesread more

I have been using Neiboer for many many years, and their employee Matt is well educated, very…read morepolite, and shines above any other tech who we've had in our home. He explains everything in detail and will make sure that you understand what you are getting into and what your options are. They have always been competitive with their pricing, and I have considered switching for better prices that I have not found many times. In my case any issues that arise are typically at fault of the manufacturer, and not on them. They have done their best to assist in getting things replaced under warranty when possible. Matt has extreme attention to detail and the work he completes looks clean and is done well. His installs look great and organized, and even just servicing the AC you can tell he really takes the time to do things the right way. I cannot speak on the company as a whole, but they are lucky to have a exemplary employee that really shines above the rest there. Above and beyond customer service and I truly appreciate it.

I recently hired Nieboer Plumbing and Heating to install a mini-split AC/heating system, but what…read morestarted as a promising project quickly turned into a prolonged nightmare. The initial setup seemed competent, yet persistent issues soon surfaced, requiring four repair visits where each "fix" only spawned new problems--like refrigerant leaks, coil malfunctions, and evaporator failures not covered by their warranty. For instance, they charged $1,000 to repair an evaporator leak, only to insist two months later that the entire unit needed replacement at another $2,000--all while billing me for refrigerant refills every time. To make matters worse, their administrative handler was consistently rude, dismissive, and lacking in empathy, turning every interaction into an unnecessary burden. In conclusion, finding reliable HVAC services these days feels nearly impossible--true craftsmanship just isn't what it used to be. That said, the customer service at Nieboer is exceptionally poor, miserable rather; even the simplest conversations with their employees fall well short of basic cognitive function. unfortunately adding insult to injury.

When we went looking for a mini split AC unit for our home I contacted about a dozen companies…read more IKAG+ was the most helpful of them all. They suggested installation options never mentioned by the others. The crew was super and followed any requests that we had. Ryan, Tom and Hunter worked very hard and did a super job. We are very happy with our system and highly recommend them to anyone. Fujitsu and IKAG+ are both tops in our book.

From the owner: With over sixty years combined experience, the team at I Know A Guy Plus has worked to position…read morethemselves as Kalamazoo’s leading provider of furnace repair and mini-split air conditioners. With an unmatched understanding of HVAC service and equipment, we are the area’s most trusted, most professional, and most cost-efficient supplier of top-quality heating and cooling systems. Our products aim to help our customers reduce their heating bills and achieve better temperature control. When you work with I Know A Guy Plus, you can rest assured that the equipment you’re getting is energy efficient, economical, and – above all else – effective.

I called them last week for a service and setup an appointment. They called me during the morning…read moreof my appointment to let me know they had a couple of emergency AC calls and if I was willing to move mine, which I had no objection at all. Bob came today and he immediately identified a problem with a component which he replaced. He tested both systems (AC and furnace) and in a couple of hours it was all set and done. He even offered me a coupon they had to lower my payment. Great service, very professional and mindful of keeping everything clean. I definitely recommend them.

Unprofessional. Lack of communication. Fixed my furnace on…read moreTuesday. Had a gas leak on Wednesday. Phil, the owner, was awful. Don't waste your money. Go anywhere else. I beg you.

If you are looking for good customer service and techs that are seasoned and not being trained on…read moreyour equipment then I recommend not using Bel-Aire. Note, about the warranty - "what you think costs the least ends up costing the most". I feel Customer service starts with a phone call, their communication was fear based and power driven.

Bal-Aire installed a system on my new home and failed to register it with Lennox. This made my…read morewarranty 5 years instead of 10. Cost me $4,000 to replace it due to their complacency. Don't recommend.