I moved into an apartment in which the refrigerator's water dispenser had never been installed. I…read morehired Rapid Fix to do the installation, and two technicians came to my home. It turned out to be a more difficult job than anyone had anticipated. They came up with a creative solution and got the job done. Communication was excellent, and the price was reasonable. I would definitely use this firm again.

HI I am trying to reach you about the repair that you did on my dryer. Whatever you did was not…read morecorrect. I keep trying to call you so you can rectify the issue and I am not getting a response. I am really disappointed by the support I have received. I have reached out multiple times and I am getting nothing back. I see someone else had the same issue with you. Please contact me.

We recently purchased a laundry machine and built in refrigerator from Reno's. Our experience with…read moreboth installations was perfect. I love my new appliances! They have a huge showroom and knowledgeable, professional salespeople. The installers performed both jobs flawlessly and the guy who installed our laundry machine even noticed that our storm door was broken and told us what was wrong and how to fix it! They all seem to care about doing a good job, love them!

It pains me to write this review, as we've done 2 kitchens and a laundry room with Reno. It seems…read morethe top notch quality had had become accustomed to has gone to the wayside. We had a problem with a kitchenaid freezer that turns out to have been a known issue. Fine. Now we've been through 3 ovens. The first was run by the installers for an hour and looked like someone had cooked a pizza inside. It has stains all over it. Second one came completely dented on both sides. Third one was accepted and seemingly ok until a few days later we realized the bottom drawer has a huge dent in it. I've attached a photo. At this point I can't imagine Reno wants to engage any further with us as they've replaced it twice. This just marks a decline in expected quality. We go to Reno for the great service and products, but if we can no longer receive that, we'll go to the big box retailers. Update 9-10-21 Reno contacted me and made it right. Rather than replacing the entire unit again, the dented drawer was removed and replaced. We love Reno's and I want to make it 5 stars but the communication is still lacking. We were supposed to receive a call confirming when the delivery would occur; we were not home but fortunately the babysitter was there to receive the delivery. We will probably still continue to shop there for our future appliance needs. Update 03.02.2026 Unfortunately, past experiences were not one-offs, but rather early signs of decline. As I've stated, I renovated 2 kitchens with Reno plus 2 washer dryers. The microwave I bought there just a few years ago died. I called up and said give me a replacement, here is my credit card. This was in August. Easiest sale in history. Well, Reno proceeded to drag this out into December until they finally just ignored me. The first microwave had a broken fan. The installer said something wasn't right. I called, got another. Same problem. A third didn't even make it into the wall - a floor test revealed it was a manufacturer's issue. Weeks go by and I have to constantly email or call. The next solution was to give me a smaller microwave from another brand. The owner of the company sent one of those cards in the mail "welcoming" me to the Reno family. I emailed him as well - no response. My final note to them was congratulations, you got my money. You will never get another dime. Frankly, go to Lowe's or Home Depot if you want this level of service. There are other boutique appliance shops out there that would be glad to have my money.

Joe D's is a wonderful family owned appliance store. They had the exact stove that we needed when…read morethe big box stores couldn't get it. Adam Lippman and his brother made the whole process easy, stress-free and safe during covid. Their prices are excellent and so is their delivery service. We highly recommend Joe D's!

We purchased a scratch and dent Blue Star Rang from All Major Appliances a week ago. We couldn't be…read morehappier. The store is a warehouse with appliances stacked 15" high. The range was dented, just as advertised, but was new. A few screws were missing and a grate piece from the middle was gone. But for the price, how could I say no? We got the range home and with a trip to the hardware store, the missing screws were replaced. Richard (I think he is the owner) ordered the missing grate pieces that were over $100 and had them shipped directly to my home. If you are in the market for a high end appliance, don't mind some scratches or dents and would like to save 50% or more, you should definitely check out All Major. The staff is knowledgeable and friendly. I wish I had know about his place a few years ago.

Horrible! RUN. appliances don't last a year. Every refrigerator is LOUD and has some issue. Then…read morewhen you call to resolve they ignore you repeatedly and blame you for not resolving within the year Warranty. Even when you have repeated text, emails and phone records. RUN AWAY. TRUST ME YOU WILL SAVE NOTHING.

If I could put less than one star I would. Worst place ever! Like the other negative reviews, just…read moregot fed up with the LIES, LIES and LIES. I bought a Samsung French door refrigerator and I even made the mistake of paying for a new replacement bottom door(because the one that I got had a pretty bad dent on it). To make a very long story short, after a lot of phone calls and back and forth with whoever answers the phone at that place (certainly not a manager or a responsible party) I came to the realization that the replacement part Mercer even existed. JUST DONT BUY FROM THEM!!!

HORRIBLE CUSTOMER SERVICES!!!! LIES LIES LIES LIES!!!!!!! Every appliance we purchased broke down…read moreor was delivered not working. They did repair two of the four appliances but when it came to our microwave they blew us off for almost two months and yet it is still not working!! And here we still need to buy a stove but it wont be from them! STAY AWAY STAY FAR AWAY!!! It is not worth the savings when nothing works

There is no better place to shop when you're in need of appliances. Jim, the owner and the rest of…read morethe staff are very knowledgeable and helpful. The most important thing is their outstanding customer service from purchase to installation and beyond which you would never receive in a big box store!

They made the whole process of replacing my dryer easy. Was able to do it all over the phone with…read moreJessica who provided excellent customer service.

We needed the inside glass of my oven door replaced. They were reasonably priced, very responsive…read moreand did quality work.

I've used AG Appliance two times now to repair my Thermador stove and oven. Both times AG…read moreAppliance sent a technician the same day and either resolved the problem or ordered the required replacement part and came back within a couple of days. I highly recommend AG appliance repair! On the other hand, I do not recommend Thermador stoves!