Our outside Air conditioner was getting very loud when running in 91 degree Florida temperatures,…read morewe called at 10:45 on a Wednesday and they responded within an hour by sending a technician named Marc. Marc was professional and promptly diagnosed the problem of a bad fan motor and capacitor. Fixed within an hour and a half and resolved the issues and now we feel so much more airflow in the house. Definitely recommend this company and have called upon them a few times over the years and always reliable service! I was able to use my charge card for the repairs which was also a plus! All good ratings!

Prompt, courteous service at a time where the AC wasn't working and it's been very hot outside…read more Wesley arrived as scheduled and serviced the unit precisely and efficiently.... Less than 30 mins. Kudos to Wesley and the staff at Chuck Farrell. They are the best in town.

Great experience! Shelby came out quickly when we needed him and did an amazing job fixing our A/C…read more Shelby was professional, knowledgeable, and very kind. It's hard to find companies that are this reliable. I would highly recommend them to anyone needing A/C service!

They are always professional and do a great job every time. Would always recommend them. I have…read morebeen working with Arrow for several years now. we use them for two different locations.

Service Provider performed what needed to be done. Excellent quality, as system repaired functions…read moreperfectly. Service seemed expensive, but Provider had to make two trips.

We needed some curtains and blinds hung up and new door locks installed. These guys showed up on…read moretime and had us taken care of in a timely manner. Thanks Tommy! We will definitely be in touch for more soon!

Sadly, I have decided to never use this company again. I was a loyal customer of theirs for…read moreapproximately 20 years. Rick serviced the unit that I inherited when I purchased my home and then installed a new unit around 10 years ago. He was a true professional in every aspect of the business. He personally did most of the annual maintenance and was always responsive to my phone calls with questions or minor issues I was having with my unit. I considered him a friend beyond our business relationship. I understand that he retired a few years ago and sold the business. Things are NOT the same today. When I recently had my annual inspection the technician mentioned that the motor was excessively loud and would probably need to be replaced in the near future. He checked with their office and informed me that it was still under the 10 year warranty. A few months later I called their office to see in a technician could come out and reinspect it. No one ever returned my voice mail. Over the next couple of weeks I left 4 unanswered messages explaining how I was a loyal, long term customer and needed their help. They did not ever answer their phone or return my messages. I decided to keep trying and called 10-15 times and they did not once pick up their phone. I was so disappointed in their lack of professionalism that I decided to inform the owner of what was happening. I emailed him a detailed account of what was going on (and confirmed it by regular mail in the unlikely chance that he didn't receive it) and I never heard a word from him either. I do not plan on even trying to contact them again. I know that my existing a/c is "on its last legs" but I will not be talking to them about replacing it. This is very sad to see a company go from being the best air conditioning company in the Dunnellon area to one that doesn't even answer their phone. John Garmong Dunnellon, Fl

Dunnellon Air & Heat technicians are very knowledgeable, dependable, personable and reliable. We…read morewere without ac on a Friday and had a new system installed by the next Wednesday. I definately recommend for your HVAC needs. A local (non-chain) company. Eric and Natalie Truman Oak Run/Ocala

We came back down to the house here in The Villages after a couple months away (in August) and the…read moreAC wasn't working. We are leaving in 2 days and weren't hopeful we could get it repaired but Munn's came out within 4 hours. The service specialist, Andrew, Immediately recognized and fixed a drain problem and then a faulty capacitor. He did not leave until everything was working properly. Thank you Andrew and Munn's!

After returning to an 87° house after vacation, I called Munn's. Eric was there at the appointed…read moretime. He quickly fixed the issue, patiently explained some maintenance to me, and got my house Icy cool in no time at all. Thanks guys!!!

The receptionist, the sales person, and the AC installers were all great to work with. They were…read morehelpful and courteous! Thanks for the great job installing our AC.

My parents have been using this company since they moved to Ocala, so my thought was, why change…read morecompanies when they have been customers for years? When the technician arrived, one of the first things he asked my mom was how she was going to pay. He then told her that he would not do the work unless she showed him some form of payment. My mom showed him the card she planned to use. I found this extremely uncomfortable and honestly a little offensive. We would not schedule an appointment to have work done if we did not have the money to pay for it. Since this happened on a Friday evening, I called the company and left a voicemail. I did receive a call first thing Monday morning from Addy, who has always been very nice and professional with us. I asked her directly about what happened, and she explained that this is how the company conducts business because they have had customers schedule appointments, have the work completed, and then not pay. She said that customers are asked to show proof of payment when the technician arrives. I thanked her for explaining and hung up. But afterward, I couldn't stop thinking about the situation. I wondered whether we would have been treated the same way if my parents lived in The Villages or in a large, expensive home. I also couldn't help but wonder whether our last name being Perez played any part in how we were approached. I understand that a business needs to protect itself from customers who don't pay. However, there are professional ways to establish payment policies before sending a technician to someone's home. If proof of payment is required from every customer, that should be clearly explained when the appointment is scheduled--not when a technician is already standing inside an elderly customer's home telling her he will not perform the work until she proves she can pay. After being loyal customers for years, the interaction left me disappointed and questioning whether we should continue doing business with this company. It probably won't make much of a difference to the company whether we choose to come back or not, but I still felt this experience was worth mentioning. Sometimes the way a policy is communicated and handled can make just as much of an impression as the service itself.

Family owned. Been in Ocala for years. Honest and reliable. Our installation and follow up was…read morefantastic. Highly recommend.

Great experience! The tech, Todd, was great! He showed up on time and got right to work. He did…read moreeverything I needed and didn't try to push extra stuff. The cost was much better than I anticipated as well. I hope he's my HVAC tech from now on. I highly recommend this company !

Contacted the company this morning and they were at the house in a few hours. We had not used them…read morebefore but the air conditioning died when we returned from being away for the summer. It was 86° in the house and extremely humid. The trip charge is $89 and they say if you do the repair they waive the trip charge. Well, Todd F was able to find some more warranty for an electrical part that had shorted over the summer. Bottom line we paid $89 and got a complete check as well. Up and running. Use them, ask for Todd!