When do you call a plumber? Obviously, when it's raining and your roof is leaking. So, when do you think I called Sun Kool? Correct - during our heat wave (8 days of 100+ degrees). . . . . a little background. I actually called Sun Kool back in March, regarding an inspection I was having done by another company. I was so uncomfortable with the 'technicians' that were in my home, that I called the contractor who built my house and asked for his recommendation. (should have done this in the 1st place) Well I spoke with Diane in their office and everything basically worked out ok (in March). When I called in late June when my system failed - I was afraid that due to the heat-wave, I wouldn't be able to have service for weeks. Well - Diane answered the phone and remembered our conversation from March. I was surprised and impressed. She rearranged some schedules and I had a technician at my home the following morning. After the diagnosis of a "dead system", all I could think about was sleeping in 95 degree heat. Instead, Sun-Kool filled my leaking freon and I was able to cool my home down for the next 48 hours until they could install a new system. They suggested several systems - I googled each one and decided on the Goodman 3 ton unit. Two men came to my home with everything they needed to install my new system, including building a new plywood platform for the air handler, dropping in a new cement pad, switching out my circuit breakers and taking away my dead system, pvc pipes and all. When they left (5 hours later) - you never would have know they were here. My home (inside and out) was spotless - I really appreciate that. The county inspector arrived a few days letter, signed off on all their work and I am pleased to recommend Sun-Kool for all your heating and air conditioning questions and needs. read more

Service covered under a Kool Club agreement but technician billed me because he couldn't locate the agreement in his billing iPad. Have repeatedly requested a refund but have receive no response from the company after nearly a month. While the tech did the work satisfactorily, the billing department service is abysmal and creating a lot of extra work for me trying to recover my money. read more

Our ac went out and we called afters hours. The phone was answered , Dudley showed up after a bit and got us going. thank you!

I love Sun Kool. They have always responded quickly. Great customer service and experience techs that really know their stuff. In this Florida heat, you need to keep their number handy. When friends ask my about air conditioning service, I always recommend Sun Kool. Tell 'em BaddBob sent ya!! read more

My air conditioning went out and I called Sun Kool. The tech arrived on time (in a rainstorm) and had us up and running. Prompt, courteous and professional. Highly recommend Sun Kool Air Conditioning. read more

SunKool did an excellent job on my air conditioning system, and were very helpful in the office when I needed the county inspection. Vanessa was very helpful and was able to answer all of my questions and helped me through the procoess. I'd recommend SunKool to anyone who want's their air conditioning system to be good and last a long time. I worked in construction 20 years ago, and we used SunKool because they did a good job, which was why I chose them to do my home when my HVAC system went out. The inspector just came today, and said that the system was fantastic, and better than most that he inspects. I'd recommend SunKool to anyone looking for a good system! read more

I desperately needed a new unit and I wasn't sure who to call. I ended up calling Sun Kool and I am so happy I did! the person that came to my home was so kind and so patient with me. they scheduled me so quickly and i felt like my AC was running smoothly in no time. The bang is truly worth the buck at this place! read more

This is an addendum to my previous unfavorable review. The handler for the AC in the main part of my house is bolted underneath the house. It started making a lot of racket. I wasn't going to deal with Sun Kool. Ocala Heating and Air came out. Even though we had a service agreement the filter had not been changed for some time. This resulted in the unit being filthy and they are presently taking the unit apart for a complete cleaning. We are going to have them check the other units in our home to see what kind of shape they are in. So how about that service agreement?! Don't go there. We have wasted good money dealing with this company, with the added benefit of snotty office help. read more

Call another company! I was suppose to have a tech out between 5pm and 9pm. No call, no show. If the assigned tech realized he wasn't going to make it or was going to be late he should have spent 2 minutes and called me. Complete disrespect on this companies part. I will never call them again. I canceled the call with them and called another company. They have been in business longer and have better reviews. They also have a lower service call charge. Avoid the headache and call a better company. read more

I don't wish to write bad reviews but I'm basically appalled that after five phone calls no one has called me back or reached out for my maintenance . I leave messages, I leave live people messages, I am directed to a different phone number, I am hooked up to a different phone number where the phone rings and never answers or messages are full and I cannot add my own. I'm a buyer of their AC unit but they don't seem to want to come out and maintain it. I will be going elsewhere read more

SunKool caused nearly $10K in water damage to my home when they serviced my unit and left the drain sensor disconnected. The unit continued to run for a year...slowly leaking all that water into subfloor and walls. The manager refused to even call me back to discuss it and the person that answered the phone told me I could not prove it was their fault. Please do not trust this company. It's too late for my home, but not too late for yours. Call anyone else. read more

Contacted sun Kool when are heat went out in our clinic at MedOne the techs name was James who came in and really did help us out it really cold in our clinic, James had all the parts and fixed them in a timely manner I am truly grateful. Thank you for the great service James. read more

If I could give ZERO stars I would. We have now been without heat for Two weeks and are having to wait longer for a piece of the part that "was not sent". Why would you not check the parts before you come out. This unit is a year old and the heat has now went out twice for weeks before "repair" during the coldest days that Florida has. If I were you and you need help to keep you and your children warm don't go with this company. read more

Just wanted to give a shoutout to Dylan G. in Ocala FL. I know this company has mixed reviews but, I'm not going to let that overshadow a great Tech. Thanks again Dylan G. read more

These people charged me $160 for a capacitor which is worth anywhere from $10 to $18. Not only that, but the part was under warranty by Carrier, and they still charged me so they made double on that deal. on top of that they charged me $105 for service call. Making a profit is understandable, but charging a 1000% over the cost of the part is criminal. I contacted Sun Kool about this problem, but they chose not to acknowledge me. will never use Sun Kool again, and will pass the word concerning their ways of doing business. read more

Javier was professional. Caring . Attentive. He listened & heard me . He addressed my concerns knowledgeable & professional. And did it in a timely fashion. Thank You Sun Kool !!! Thank You Javier !!! read more

We needed a new unit and Sunkool did an outstanding job explaining our options and getting the job done in a timely manner. Thank you read more

STAY AWAY! Many other reputable companies to choose from. Don't make the mistake of falling for their tricks and tactics. Poor workmanship, unprofessional supervisors, and they will sound good and nice when they are trying to sell you it but once you say yes and sign you are in for a rude awakening. Horrible company! read more

Signed paperwork for new AC on 3-27-23. Install was 4-4-23 and was 90% completed that day. They said they would return and install the shroud. Lake county inspectors came out on 4-18 and failed the install. The shroud was not installed after a week and a half. Still no install as of 4-25-23. They haven't contacted me since the failure either. I called the wrong "Sun" company. Careful with this company!!! read more

Sun-Kool Air Conditioning - Still no shroud. - Heating & Air Conditioning/HVAC Near Me - Ocala, Florida

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Sun kool's .The woman in customer service is the worst person i have ever deal with. Every time the technician come out and replace a parts, after they leave it get worse. I move in this new home lest than a year and already they had to replace the capacitor and the blower motor. Each time they come out to replace a part they charge me a service fee. No one in that company can give you a service fee price before they come out. I had to pay a service fee of $303.48 just for them to replace a blower motor that take less than twenty minutes to put in. After putting in the motor the unit can not turn off. I let the manager Shawn know the system keep running even doe i turn the system off the motor is still running and my light bill would be high and he reply it would not be high it is like turning on a toaster. How rude. He is sending some one to put in a relay. read more

We made a terrible mistake and paid the price for doing so. Our air conditioning system stopped cooling around midnight. We called Sun Kool Air Conditioning, Inc. in Ocala, FL around 8:00 a.m. the next morning because they were the company our homebuilder had contracted to install our AC unit. We were told there would be a $99 diagnostic charge to which we (reluctantly) agreed. When the technician arrived, he found the problem immediately, which was a bad capacitor. The parts for our unit were under warranty, but the labor was not. The technician said the labor charge would be $145, so we assumed it must be a job that would take some time. He spent less than 5 minutes opening a panel, unplugging and replacing the capacitor, then closing the panel. $145 labor charge for a 5-minute job! That made the total $245 for about 10-15 minutes of combined diagnosis and repair. We emailed the company and were fed a lame excuse about "inflation" and the "flat rate for all repairs". Inflation may be terrible, but that doesn't justify $145 for 5 minutes. The next time our A/C has issues, we will do our homework and find another, more reasonable, more honest company. read more

From the moment I contacted Sun Kool Air Conditioning , I was impressed with their professionalism and prompt response. They scheduled a convenient appointment for me and arrived right on time. The technicians were polite, friendly, and took the time to understand my specific needs.The installation process was smooth and efficient. The technicians demonstrated excellent craftsmanship and attention to detail. They ensured that every component was properly installed and tested the system thoroughly before leaving. I was particularly impressed by their neatness and how they cleaned up after the installation. read more

I was having issues with my AC shutting off. it was 88 degrees in my house and my 3 toddlers were miserable. I called SunKool and they were at my house within the hour. Jason Keegan fixed my issue and had my kids smiling again. I would 100% recommend SunKool to everyone! read more

Our AC has had a slow leak for quite some time now. We knew we would have to eventually have to get a new one. SunKool was so great through this whole process. Dudly was the first employee at our house, who even came out on a Sunday! He explained everything in simple terms and gave us enough freon to get by for a few days. Scott L. came next day and went over all our options and prices. He came on a Thur. and said it would get done on Mon. He gave us freon again to get us thru the weekend. The team was here early Monday and worked all day. All employees were nice, professional and knowledgeable. Our old air handler was in a very tight closet, but Drew Lennon and Kris Gouge "collapsed" the old one right in the closet so they only had to remove the door temporarily. We were so glad we didn't have to hire a carpenter to revamp our closet. They even put in new drain pipes (our old pipe was all taped up from former leaks). We are happy with our new Ream AC and new Ecobee thermostat. Thanks SunKool. Charles and Charity Stambaugh from Bushnell, FL. read more

The builder, Shea Homes, advice, versus Sun Kool's advice ... I'm just a customer...

Noticed that my air conditioner wasn't working at 7:30 pm when the temperature hit 82 degrees. I called Sun Kool emergency service number immediately. My call was routed to voice mail. I requested emergency service and left my name and number. They did not contact me during the rest of the night. I called again at 8:30 am the next morning and got through to a person. She said they had not yet completed processing the previous night's calls. She put me on the schedule for service between 1 and 5 pm. The technician, Robert, arrived at 5. He was very pleasant and knowledgeable. He diagnosed the problem (capacitor) quickly (explaining everything along the way) and replaced it. Problem fixed, but.....it was a long, hot day! read more

We have used Sun Kool for years...and have always been completely satisfied......they have installed a 'zoned' system in my home...Our Master Bedroom, on the South West side of the house, was always to warm...A zone with it's own thermostat fixed the problem....We have found that they are one of the few companies that actually know the advantages of having different zoned systems thoughout a house...Most company's at that time wanted to sell us seperate systems......A highly recommended company... read more

Came out to check the problem with our A/C unit. Wife told the tech it was a failed copper line. Was here less than 30 minutes and charged us $175.00. Another company ripping off Villagers. Never again, and will tell everyone I encounter with any air conditioning problems. Now, onto more social media... read more

Sun Kool mangled everything from day 1. The man who wrote up the order for our brand-new HVAC system forgot to include a new filter unit, so they installed the new system with the old filter unit that had a broken door, taping it together to keep the door on, an unsightly mess, not to mention it made it impossible to change the filter. The salesman promised us 4 new thermostats as part of our package. When they tried to install the new thermostats I realized they were primitive, cheap crap and the ones that were already in place were of a higher quality, more technologically savvy, so I refused to let them put them in. I ordered new digital thermostats (at my own expense), but they never showed up with the 4th one. Worse than all that is the fact that the system was installed in such a slipshod manner it sat in the compartment at a tilt, like the tower of Pisa. Any freshman engineer knows that mechanical equipment must be level, or it will quickly burn out. When I complained, they came out and tore it down and reinstalled the system spending another day in our garage. After the second installation the system quickly broke down due to some problem they'd had with where they'd run the drainage line, so they took that apart and reinstalled it. Meanwhile we got to swelter for a couple more days. They promised us a system with zone control but there is no zone control. If we turn on only the zone in the back study the whole house is cooled. The system isn't even 2 years old and has broken down repeatedly. Obviously, spending 12 thousand plus dollars at Sun Kool is no insurance that you'll have air conditioning for any predictable length of time. Sun Kool had us sign up for a service contract, which meant that they'd come out twice a year for servicing and change the filter and respond to problems at no extra charge. They came out once this year (2021) as scheduled but apparently forgot to bother with the next visit and didn't show. Shortly thereafter on a Saturday night the system completely broke down again. I called Sun Kool twice on Sunday and got a recording each time. They responded after four hours. The name Sun Kool tells you what this company is all about. The temperature of the sun is 5,778 K. It's impossible for human beings to cool the sun. It is impossible for this company to properly install a HVAC system and keep it running. Maybe they chose the name Sun Kool as a kind of sniggering joke on the customer. So spare yourself a lot of agony, frustration and expense: do not do business with Sun Kool. read more

The business sucks. They took 4 days to get a part and fix the problem. It was a "carrier " parts are overnighted. 4 days with my 86 year old mother here. Not good!!! We bought the unit from them but still took 4 days to fimally fix the problem. 5000.00 for the unit only 3 years old. SAD read more

I do not recommend this company. Do not trust their salesmen. They will lie to you. Ocala Heating and Air is a much better company.

Spoke with an after hours technician when my AC cut out. He made it very clear he as busy and really didn't want to come out. He told me it would be a $99 service fee to come out, and even after I told him that was fine he continues to pressure me to just have sales come out in the morning to get a new system ordered. He advised that based on the age of my unit, it would need to be replaced and it would be two weeks before it could be put it. He was rude and clearly annoyed at having to work. He told me it would be "a while" before he came out since he had 5-6 people ahead of me. I ended up telling him not to bother. I went with someone else who had my AC back on it minutes. I posted a comment of my experience on Facebook, which was followed by a rude comment, deleting of the comment and then me no longer being able to comment on their page. Shady business practice. read more

I found them to be rude and condescending. The first guy that came out told me he had watched a video on how to do his job after I asked him if he knew what unit was mine. I live in a condo complex. Unit they put in does not cool my condo. On hot days it stays at 82 from noon until 7 or 8pm. I've had 3 or 4 employees out and they all say its working fine. They tell me its because I have high ceilings. My 23 yo unit managed to keep it cool. They really don't give a damn once they make the sale. read more

Basically looked at the unit for five minutes and then told us we needed a new AC and tried to sell us one. After he left my husband decided to look around and the cooling vent tube thing(that's the technical term) had come off and was blowing cold air into our attic. $.05 worth of duct tape fixed the problem and it works great now. read more

Had my unit go out called sun kool air conditioning they came out replaced my 18 yrs old unit work was done on time when promised the workers were very professional and done a great job would recommend this company to anyone who wants a job done right at a fair price by professional people read more

My company gave Sun Kool four chances to repair a broken thermostat. After the third time, Sun Kool sent the "supervisor" to my office to fix the problem. Notwithstanding his aggressive and extremely poor attitude, he was condescending, rude and told me that "being hot won't kill you." It became clear that he was not going to stop pouting like a four year old, so I told him to get out of my office and I called another repair service. Less than two hours after I fired Sun Kool I have working A/C. It is shocking that the supervisor of Sun Kool - which is an A/C repair service - thinks telling a consumer that "being hot won't kill you" is a reasonable response to their fourth unsuccessful attempt to repair a broken thermostat. My advice? Don't bother calling this company unless you have tolerance for a technician that behaves like a petulant child. read more

Looked at my central unit and instantly said I need a new AC unit due to it being 17yrs old. I requested a service call to REPAIR my system not try to sell me another one. I told him I an unable at this time and stated we finance, I told him when under bankruptcy I am not allowed to finance. After 10 mins back and forth to the truck and my unit and 5 cigarettes later from the so-called tech looking at the outside unit he said I was low on freon and said it will work in an hour or so and had me sign, pay, and leaves. Never did work after that hour. Called another company and they replaced the TXV valve and works now. I read in some other reviews that company policy dictates they offer the services of a new system, they need to teach their techs to repair firstly and as a last-ditch effort then offer a new system at that time. read more

If there was a no star I would have given them that. We called on a Wednesday and Friday they had not gotten there yet. We called again only to be told that the tech had stop & left messages on both phones and that was an outright lie. We would never recommend this company to anyone . Ashley was the women taking care or our call. Someone was not being honest in this company and it was either her or the tech. Either way I give then no stars! read more

The absolute worst I've ever experienced....misdiagnosed my problem three times by three different techs. Save your $$$ and go anywhere else. Seriously!! read more

Sunkook has always provided honest, affordable, quality service each time I have called them for repair or maintenance. I would highly recommend them. read more