I was in a pickle with my car breaking down right before my new job i was about to just sell the…read morething and wish for the best smh. Not only were they fair, helpful, they were so quick and extremely generous!! I will not ever forget the kindness and professionalism from Amir! If you go (and you must) tell them Arianna sent you ‍

They quickly replaced a nail in my tire on a SUNDAY - and they were so quick and fast and efficient…read more- I had the fattest nail in my tire and they patched it up! I would definitely be back if I had other car issues - you can see why they have great reviews. they literally saved me on this sunday - I thought I was going to be unable to drive and was scared because I had people in my car, but thank God for the car doctor! everyone here is so sweet too

Excellent experience. Owner Joe and son Mike could not have more honest and helpful. Moved here…read morefrom out of state and needed to find a reputable repair facility for my high mileage Ford Explorer. Was aware of some issues and repairs needed in order to register and pass inspection here in Maryland. (They are also an official inspection station) After inspecting my vehicle they guided me through necessary repairs and honest assessment options based on mileage and length of time I planned on owning this vehicle. I will certainly be a repeat customer and have also advised my daughter, who is a long time resident, to also use them. I came away thinking that I made a wise choice as to who I want to do business with.

Our car burns a lot of oil and we were going on a long trip today so I added oil, but I added too…read moremuch. I went to Bradley Liberty and their mechanic Ryan very thankfully squeezed us in right before we had to get on the road. They helped me with my issue and I am extremely thankful that Ryan helped us on such short notice.

John was extraordinarily helpful, and looked into my issue right there at the pump. And then he…read morefixed it! He was incredibly nice and very welcoming. I live near there and have used this station off and on for decades. But now I will even drive out of my way if necessary to go to Lake Liberty even if it's not on my way.

I highly recommend this shop- my car broke down out of the blue and I went off a recommendation to…read morebring my car there and had a great experience. They were total pros and so easy to work with from beginning to end, and I appreciated that they did what they could to keep my bill low. I will definitely go back the next time I need repair work and would recommend to friends and family with no hesitation. It's great to have such a trustworthy place nearby.

Terrible "Bait and Switch" Roadside assistance towed my…read moreHonda to NTB after I got a flat tire. I agreed to have four new tires and brake pads installed for about $1,400. The only other option we discussed was replacing the tires only, for about $700. After the salesman walked away with his clipboard, Richard came into the waiting area about an hour later and told me I would need two caliper bolts. I asked whether that would increase the cost, and he told me it would not. When I picked up my car, however, the bill was $2,400. The invoice included services that had never been discussed or authorized, including a cabin air filter, struts, and a fuel injection service. I was blindsided by the final bill and believe this was a classic bait-and-switch. I would not return.

I had an appointment scheduled for 8:00 AM and didn't get my car back until 6:00 PM for what turned…read moreout to be a 20-minute job. Throughout the day, I called at least five times, and every single time I was told they were "working on it." That was completely untrue. At around 5:00 PM, I walked to the shop myself and found my car sitting in the exact same condition as when I dropped it off. Nothing had been done. When I asked for my car back, they suddenly begged me to give them 20 more minutes to finish the work. That tells me my car had been sitting there all day while I was repeatedly being misled. To make matters worse, they didn't even perform the wheel alignment as expected, and they didn't bother to shine the tires either. I essentially lost an entire day because of poor communication, lack of honesty, and terrible customer service. I will not be returning and would not recommend this location to anyone looking for reliable service.

Chevy Chase auto, I should have listened to my gut and declined the USAA stars facility. I dropped…read moremy vehicle with bumps and bruises from being hit. I picked it up and it is making noise. They are trying to say it is the brakes, however the vehicle was serviced by Chevy 2 days before I dropped it off.

all fine even tho it took forever. one part held up final repair for a week. i was very patient…read more apprexiated that it wasnt their fault. finally ready on weds. we went right over to get the car. after about 3-5 mins after driving it home the dashboard exploded with engine warnings. and wasnt driving well. took it back. was told they had to send to some calibration place in rockville to fix this hence adding yet another day delay i demanded that they deliver the car once fixed. she kept pushing that theyd pay for an uber. even until later that nite as if they had no delivery options. next day she said shed have "one of their porters" drop off car. clearly delivery WAS an option. they delivered it washed (and late) yet no inside cleaning. they had the car there all fixed except for that one part and knew i was losing patience. had they cleaned the inside i prob wouldnt b posting this neg review. proactive customer care makes all the diff

Best service professional team. Really like the service Car…read moreinspected on time Breaks routers changed Oil change and service Done and I am so happy with the service Highly recommend

I have had my cars serviced here for several years.why is it that their estimation of how long a…read morerepair or scheduled maintenance is almost always late. I was in three weeks ago. I asked how long? He replied 2 hours. I was there for four hours. if they want a serious evaluation if their service why does each and every agent say that I should give a perfect "ten" to all the questions. last week I received a reminder that my evaluation was due and that it would reflect only on the one agent I interacted with. So why bother to say I was inconvenienced for two hours if the evaluation is only of the desk clerk? Somewhat intimidating for the client. I guess that is why you receive 2.5 stars out of 5.

Still happy with the neighborhood garage and pumps. Friendly reliable service. Gas is on the high…read moreside but hey, its convenient.

Oil change went quickly and smoothly. Offers authentic, transparent advice for maintenance of both…read moreold,used vehicles and brand new ones! A drab task turned into a fun, pleasant experience.

I want to highly recommend working with Itchan Okosun and manager Tammy at Ourisman Honda at…read moreBethesda MD. I had pulled some Honda dealerships in Central PA/MD area from my internet searches this week. Ourisman was on my list. They gave us a competitive price on the phone and she was very helpful, knowledgeable and personable saleswoman! Though the color we were searching for was not yet in that day this dealership let us know ASAP when/what was coming in the Honda Passport colors we were interested in! I highly recommend working with Ourisman's in MD for a new Honda today! Excellent response time/followup and competitive pricing. Be sure to stop in at Ourisman Honda!

I haven't ever written a review of a car dealership, and with a score already this low what do I…read moreadd? First, demand the price you want. Don't let their sighs and shrugs dissuade you. You are in the building, they want to make the deal work. Walk out if they don't meet your terms. Next, ignore any and everything the F&I person tells you. Its 100% lies. Their business model rewards lying to sell you additional 3rd party insurance, service plans, and random crap. Just ignore that. Tell them to move it along. Get all your documentation before leaving. If you get a certified honda from them get the form and booklet showing that it is certififed. Otherwise, you have to go back and they wring their hands and promise to fix it and you have to worry about it. But mostly, remember they are lying to you from the moment you walk in the door. The business model of a car dealership rewards them for lying to you to get you to spend more money.

Had body work on my EV6 recently. I really did a job on passenger side door and lower trim when I…read morehit a curb. The car now looks like new. The service was first class. Bonnie was terrific. I think they even did detailing on the car.

I work in insurance, and I work with body shops often. The work that was done on my car was fine…read more It wasn't A+ work, but it is fine. The work took about 1 week, and I know it was only about a 3 day repair. My tire went flat while the car was in their possession. They did put a new tire on for me. The location is very convenient because it is close to the Bethesda metro station.

They are back to the original location on Butler Road! The same great knowledgeable, efficient…read moremechanics, honest, reasonable pricing. I took my Volvo there to get fixed after I had been to the Ourisman Service location down the block and they were able to successfully repair my car after Ourisman had bothched a simple repair. Will definitely be back!

Been well served by Bethesda Import Specialists for nearly twenty years and again today. As I said…read morebefore: It is very comforting to have knowledgeable mechanics you can trust, who are well organized, finish their work when promised, and do a great job. In addition to working on our cars in their shop, they have also provided really helpful telephone advice when we have been in a jam on the road - like when warning lights came on when we were on a road trip in Maine, or the time the ignition key would not turn. I highly recommend them.