Customer service... easy professional friendly helpful!…read moreCommunication... excellent! Promptness and professionalism... perfect! Experience and service... exceptional!!! I will keep this business in my Rolodex under .. Reliable Service! Told all my friends too

Their quote was the lowest we got, but we got what we paid for. We had them replace our HVAC a few…read moreyears ago. They did not install the correct size return vent so our heater kept overheating. It would cycle on and off every few minutes and say it was heating when no air was moving. We literally had them come out 4 times before they found out what the issue one. The first 3 times they gaslit us and said that is was our Nest or a draft in an interior wall... I think they have only one good employee because the 4th guy to show up told us he liked to get paid for his overtime and would stick around until he got to the cause of the problem. Also when they finally "fixed" the return vent to a proper sized, they botched the install and had cracks in the ceiling and random screws sticking out in places. So they had to come back again to fix that mistake.

Our AC is on its last legs an I was dreading the summer so we finally decided to get our AC…read moreserviced. I think it was a Friday night and I sent a quote request on Yelp and Roi reached out right away, offered a quote to take a look at it. Scheduled a visit to the following Monday. They sent Thomas out to take a look, he was very up front about the condition of the unit and advised that there was alot of issues, which we totally get. He was very thorough and took a lot of reference photos and explained what he was doing. We agreed to look at getting a new system and set up a meeting with Kyle for later the afternoon. Kyle was also amazing and went over the pricing and options, you never want to pay for a new AC unit but it's a necessity here so and they made sure we had a great deal. Installation will be later this week! I look forward to a frosty summer!

Fast service. Lots of upsell pressure. Work was completed per my instruction, but the quality was…read morenot up to par. Discussed with management and they came back to finish the job. Two years later, system still works great. Three stars due to the upsell pressure and poor first-pass quality. Grateful they came back and made it right. For what it's worth, the upsell comes with the territory. And, not every company will proceed with the necessary work without it. Atticman did.

I've called Rey's a couple of times already and they never disappoint. One time I had an issue…read morewhich they couldn't pin point, but they told me to keep calling every time I noticed the sound and they would help me until they could find it. Well...it turns out it wasn't the unit. It was a plumbing issue and they still helped me pin point the issue - no charge. They texted me a you tube video so I could fix it. It's so hard to find companies you can trust, but Rey's has proven themselves. They are always giving back to the community as well. West Sac or surrounding area - just call Rey's first.

Hmmmm. They use expensive AC capacitors…read more I picked out Rey's Air because it has a 4.9 Yelp rating. You can't always judge Yelp's rating by its cover. Our AC went on the blink yesterday. It's less than ten years old and is used minimally. The unit's interior house fan and exterior AC fan remained working but the compressor failed to engage. The air was not being chilled. I'm old. 76. I know that capacitors commonly fail and I have had them replaced over the years. Rey' Air quoted $79 to take a look. What could go wrong. On the positive side Rey's Air arrived promptly the next day. On the negative side, after about a half hour of perusing, the tech said that he determined that I likely have a bad capacitor. He recommended replacing it, or even upgrading to a better capacitor unit (for $200 "more") When I asked what the 'regular' capacitor replacement would be, he said $285. I hesitated. I said that's a lot for a capacitor. (Home Depot sells them for as little as $10 to $20 for the part). He said everything is expensive or something to that effect. I said okay. Let's just get it done. I did not want to go through more torment with another AC outfit. I said let's just go with the "cheaper chicken". Then the tech began adding. He said okay. "So that's 285 plus 79 (the show up fee). That's $364! (for a $10 part). I think I said 'yikes'. That is an 'expensive capacitor'. After a couple of minutes the tech relented agreeing to "only charge me" $285 for the half hour of looking (and five minute replacing). Bottom line: Fair price for fair service is all we ask. I see some gouging here. I understand that there are times when changing a capacitor's price should go up. As when there are hazardous or miserable conditions including problematic accessibility, or with lengthy or repeated driving times. None of that applied. Short drive. Open and shady and cool work space. If Rey's were to have charged $180 or even $200 for the tech's 30 minutes attendance, that would have been fair and profitable. Two star rating is best I can do. .

Best value in Sacramento for an HVAC. On top of that their team was absolutely fantastic. Total…read moreprofessionals. They prioritize their clients and pay great attention to detail. Every detail paid attention to. Even changed my filters for me for my new unit sealed everything up great. Thank you again RPM!

My overflow was leaking water from the top spout and I know that is a problem. I called them after…read morehours and they returned my call the next day and had a guy come out that day. I can't thanks RPM enough for all the service that they always give me. They are such an exceptional company and I recommend them to all my family and friends. The sure do stand by their work and products they install. The service guy came by and went to work right away. Fixed the problem and my AC was off and running again. Fixing the leaky water. Their service is top notch. Their company is worth every penny that I spend on .

Our AC stopped working late in the afternoon on a 100-degree day, so I reached out to Cronus…read morethrough Yelp. I had used them earlier in the year for a minor inspection and remembered how helpful and honest Alex D was. At that time, they told me the work I was considering was not urgent, even though it meant I did not move forward with the project. They responded very quickly and had Alex D. at our house by 8:30 that evening, only about an hour after I contacted them. Alex was excellent. He found an issue that had somehow been missed by another HVAC company that had been performing routine annual inspections on our system. He was courteous, respectful, informative, and very genuine throughout the entire visit. He explained what he was seeing in a way that was easy to understand, answered all of our questions, and made sure we were comfortable before doing any work. We never felt pressured or like we were being sold something we did not need. Alex clearly takes pride in his work and in making sure the customer understands what is happening. After both experiences with Cronus, they have definitely earned our trust and will be the company we call moving forward.

Prompt service, arrived within the time window. Reasonable pricing. Our AC suddenly stopped blowing…read morecold air in the middle of the heatwave. Our tech Vlad immediately identified the issue and did not upsell, just replaced the broken part. I'm happy with the service, will call them again for future issues.

Ed was very informative as to what was going on with our system…read more He was very efficient in completing the service. I explained one of the issues I had with the company was there lack of communication with there customers. He said he would fix that for future calls and service.

Excellent,,,respected the home, asked before using hoses to clean the coils, showed pics and was…read morespot on time. Just excellent. Great job.

Airmech was our 1st of 4 quotes for a new heat pump and we liked Alex, the owner, right away. He…read moreexplained everything we would get and we received an incredibly competitive price on the system. The team was able to come out within a week and installed within a day. It's been a month since the installation and everything is working great and even better, quietly. Our contractor grade condenser we got with the house 23 years was noisy! Love the new, quiet design and it's even got a small footprint like the original so we didn't have to relocate it. We're very happy with the service and quality and would work again with Airmech.

Got an estimate and learned more on HVAC systems. Done my home work and asked lots of question…read more Felt good with answers and no scary sales talk. Alex, GManager, was very professional. Two thumbs up.

Ac not working. Techs quickly diagnosed a bad board on outside AC unit. Unit is 18 years old…read more Working like a charm now.

Service technician Mathew Weathers just performed our bi-annual HVAC check up. Mathew was polite,…read morecourteous and knowledgable of the system. We are very pleased with the service from Fox Family Heating and Air.