Very clean place. I had hard time to print my book due to its oversized dimension, but the lady (Joey)helped me to get it done. Very friendly and so helpful. I'm glad to stop by at this specific location. Thank you Joe for your great help! read more

Nice clean place for your printing & shipping needs. Service is on point here with friendly and helpful staff.

I was getting a poster done for school and Xilaly made the experience absolutely great! I really appreciate her willingness to help and her ability to answer all my questions! She's the best! read more

Excellent customer service from everyone but Israel help me a lot. Thank you answer all My question an help me carry my box. Thank you read more

I was served with a smile yesterday at 1 o'clock by a pleasant efficient young lady (can not recall her name) name was not on receipt. But this location is always great! Visit here with confidence you will get your business done and be happy with the service! read more

(1 star) I placed a simple print order online and got a confirmation email. I didn't realize until I arrived that the order wouldn't be ready until the next day at noon that part was on me, and I totally understand delays happen when it's busy. What really disappointed me was how I was treated in the store. I got there before closing, and there were a few customers ahead and behind me. I stood patiently in line with my order already paid for, waiting for help. One of the associates started helping the customer behind me and even after I politely commented to that customer that I was ahead, she agreed and acknowledged that I had been there first. Despite this, the employee continued to assist people behind me without even acknowledging me or checking who was next. When I finally spoke up, I was told (very nicely, but still dismissively) that I was mistaken essentially gaslighting me. I stayed respectful the whole time, but it felt like I was invisible. The worst part wasn't that my order wasn't ready. It was being dismissed and overlooked, even when it was clear that I was waiting and had arrived before others. I left feeling extremely disappointed in how I was treated as a paying customer. This review isn't about the delay it's about basic fairness, acknowledgment, and respect. I hope this feedback is taken seriously so that future customers don't experience the same. read more

FedEx Office Print & Ship Center - "Prepaid online, arrived before closing -- wasn't acknowledged while others behind me were served." - Printing Services Near Me - Chino, California

I just had a negative experience at the fed ex center. I was printing documents and I brought my toddler with me. She was within eye sight and she was looking at books, the supervisor on the clock approached and very rudely asked that my toddler never does that again as they need to sell the books and quoted that my daughter was "destroying the books" . There is a way of addressing these things and that was definitely not ok for him to say. Other places such as Barnes and nobles sell books and people see free to look at books. That demonstrates poor leadership skillls and I will never be coming back to this location . read more

After being told by an employee to try handling something myself that the store actually offers as a service (which didn't work out), I came back and was helped by JOEY. She was incredibly helpful, kind, and made the process smooth from start to finish. Such a difference in service--so grateful for her help!! Just takes a little bit of patience and true customer service !!! read more

FedEx Office always saves the day whenever I need printing services of any kind. Whether it's for personal or business needs, they offer a wide range of printing solutions. On top of that, they have a great selection of boxes in various sizes, perfect for shipping anything. While I typically print my labels online, I always rely on the store for packing materials. It's a convenient one-stop shop for all shipping and printing needs! read more

Worst fed ex I've ever been to. I walk in to return a couple of items to a hospital the instructions stated to print 3 labels for 3 different items even though there is only one box. The lady at the front with glasses, with all the attitude in the world scanned the top label and said ur good when I went to my car (mind you like 2 minutes) I noticed she only scanned one label on the receipt when I came back she told me they already took the box and there's nothing she can do I wasn't even gone for more than 2 minutes so I came back again to ask and she said I told her she only needed one label and then when I said I repeated what I actually said she cut me off and got her manager and all they said was we can call customer service because the box is already in the truck THAT IS PARKED RIGHT OUTSIDE THE WINDOW disgusting behavior from the staff and now I have to go out of my way to fix her mistake read more

I had a great guy who has great customer service his name is Luis he helps everyone with great attitude he is just everywhere keep up the good work read more

My guy Ezra took phenomenal care of me! First time using fedex and it went great. Solid customer service the guys did the whole thing for me. read more

Very efficient and courteous. I have gone there a few times and I always have good experience. They are very helpful and very polite.

They would not let me ship because I got my wallet stolen and did not have an ID. Even after explaining and asking if I could show a picture of it, or even a passport, she said no. This is the most insanely dumb policy I have ever heard of & is why I wish I could have gotten off work early enough to just go to the post office. Incompetent ... take ur business to a place that will just mail your shit because that's the service they offer! Ps. These were items to go to my elderly grandparents. read more

I came here to drop off a packet and was immediately greeted even though already helping someone else. I had a barcode to scan and print amd attach to my already packaged item. The representative printed out my label and was able to cover the original kabel barcode (which needed to be covered). Great service and prompt. read more

Manager/Maria was extremely helpful , providing great customer service! Diana was also very professional and courteous. read more

Chino CA is the 'Bermuda Triangle' of FedEx. Packages are lost, damaged, replaced and/or stolen there. They will also be rerouted to another address with a bogus replacement product. and you will have no control over it at that point. They put a random product with an address you can't change and then claim it can't be delivered so it gets returned to them. That's the scam. read more

This review is for Fedex at 12223 Central Ave, Chino, CA 91710 I sell on ebay for years and on my way home from work I ship items at different Fedex locations: Ontario, Riverside, Santa Ana, Irvine... This Chino Location is special.... As you may see from the picture attached I sold a lot of items. This place is the only place where employee keeps trying to sell me a shipping box at $10. I pay $20+ to ship my item and they still want to charge more. I consider my package is protected well enough which requires no additional box, because all other Fedex locations ship my items with no problems. read more

FedEx Office Print & Ship Center - Printing Services Near Me - Chino, California

DO NOT PAY TO USE THEIR COMPUTERS!! I come here to use the computer real quick and print stuff out since I don't have a printer or desktop at home. They used to have you enter your card and then charge you for whatever time you used. Now they make you put in a set amount before hand ex. $5 $10 $25 $75. Also, they are now charging over $1 per minute to use their computers. What they also didn't make clear is that whatever money you put, once the time runs out the computer gives you no chance to increase the time. It just resets itself and deletes EVERYTHING you were working on. I spent less then 30 mins building a resume for someone and when the timer ran out and as I'm thinking I'm gonna increase the time, everything got lost. I was charged $25 for nothing for less then 30 mins of time and then was charged double for no reason. That's $50 FedEx charged me to sit there for 20 something mins and build a resume plus additional cost to print. When I talked to one of the employees about it, you can tell they're half brain dead and don't give a damn about ripping people off. FedEx print center you guys are thieves. read more

The staff here at this FedEx are top shelf Grade A customer service experts! every time I go in there they come out from behind the counter and are more than willing to help me in any way that they can. I am not tech savvy so I always have a lot of questions, this place is by far the most helpful thank you guys for your hard work and always taking care of me! read more

Nice place it was fast and quick not too much price good place not too far from Ontario

Ezra and Maria are absolute superstars! We use FedEx often and no matter how urgent a project is, I can always rely on this specific FedEx location to get it done, especially when I see Ezra and Maria there! read more

Big thanks to Joey for making our shipping process easy and hassle free. Very friendly and quick service.

Go to images for my review!! No customer service!!! No help!!!! No compassion! You are better off going elsewhere read more

FedEx Office Print & Ship Center - I wrote a review but wasn't logged in.BEWARE OF THIS LOCATION AND EMPLOYEES! - Printing Services Near Me - Chino, California

Came to fedex the other day to print some resumes, I used the print and go option and had to email them twice within a span of 15 minutes to get the code. I got to self service, and my card wasn't working so I had to use my mom's card, and the total came out to about 4.20. She was charged 10.00. Yes, i had read their multiple signs saying there would be a hold of 10.00, but i wasn't sure what exactly that meant. Whether you spend $1, $5, or $8, you will be charged $10. To my understanding, you are refunded the rest of the money after your bank clears the hold but what a ridiculous policy. If you need to print or use a computer, i'd recommend just going to the library or UPS. read more

I needed a 24"x36" print stat. I emailed them and Ezra had it ready for me within about an hour. It turned out well. They came through for me in a pinch. Thanks! read more

This place has been around ever since I can remember but the customer service here is on the poor end. I ship a lot from here due to Mercari, but there are very few times when I am pleased with the customer service. Understaffed I feel that there are not enough employees to help customers. There are various stations here and usually people have questions or they need help with the machines. There are never enough employees around. I have seen three people bombard an employee because they were desperate to receive help in a timely manner. Prices I feel that prices are decent depending on which service you need. Faxing is kind of on the more expensive end but if you don't have a fax this place will get the job done. Employees I feel that management really needs to step in and train employees to be kind, polite, helpful, and respectful of what the customer wants. Sometimes employees try to sway me to buy a box or to buy bubble wrap etc....if I really wanted to do this I would ask. Like I said I ship a lot for Mercari and I know more or less if items are going to arrive broken. This insistence on purchasing extra things comes off as pushy and I'm not a fan. Overall, I like this place I will keep coming here. Advice: A) hire more employees B) retrain staff read more

Shoutout to EZRA! For always helping me with my last minute projects and getting the job done right before closing time. Great customer service for sure! read more

FedEx's service is terrible. Their employees frequently make mistakes with deliveries and have lost my important business samples multiple times. They don't verify addresses, and the photos they take are neither complete nor clear. When recipients ask for help, all they say is 'sorry' and do nothing to improve. I now advise all my business partners to stop using FedEx. A company like this should go out of business. read more

I support FedEx as I have a family member who works for FedEx and I'll support as long as my service continues to be as good as it has been. Thank you read more

From the very beginning my experience was awesome. Ezra greeted us with a smile, was very patient with me when I was explaining what I wanted and took time to make the product exactly to my liking. I couldn't have asked for a better service. I would recommend this store to my friends and will be letting everyone know where to come for their cards as our baseball league is looking to make more. Thank you Ezra! read more

I picked up a bunch of different prints on water-resistant paper and came home to realize one of them was printed over some menu that was previously printed on the page. I called and asked if they could send me a new one because I don't live very close by and don't want to drive back. Within a few hours the new print arrived at my house! People make mistakes, but the way they handled it was impressive. read more

Just had to write a praising review for Amanda. My husband and I came in near closing. She was slammed and still so incredibly patient and helpful. You're a rockstar Amanda!! read more

Somebody give Hector a raise! The man knows the shipping business and knows how to treat customers right! 5 stars for hiring the right people! read more

Visited this Fed ex location on Central Ave near the 60 fwy in Chino, yesterday 11-22-19 and there were 3 staff just prancing around. It wasn't busy at 2pm. I couldn't get any of the 3 to help me with receiving a text and printing it and then to fax it. So I finally figured it all out on my own. When it came to sending the fax, I asked what I should dial? I was told just a "1" and then the number (which was local". I tried this about 6 times and never got through. I again went to one of the staff and said it wasn't working. Then the staff said, oh, did you dial one first? I said yes. She then said, and then the area code. I said, why didn't you tell me that earlier, it's the local area code and you said to only add 1. Staff got super argumentative and had not an ounce of kindness. Will never go back there again. I just went to UPS store on Mountain and sent my fax, no problems, kind and much cheaper . read more

I usually come here because they have really great service. I brought some packages with fragile taped all over the boxes and the clerk tosses them off the push cart i loaded them on. The boxes are not even heavy. I found this was the same issue at the chino fedex that recently closed also. I hope these are not the same employees from that store. Im not coming back here anymore. read more

Get more staff! Everyone just stands around and there's no one to assist. This place is OK but way over priced. They charged me $2.99 for the first page to fax and $1.99 for each subsequent page. It's kind of a rip off and for a small packet, it cost me $18.00 to fax. That kind of hurt since it was a job application. I also noticed that they have their employees constantly running around and not able to handle the customer volume. I would advise going to the location off pipeline and grand. They're more quiet and responsive to customers. read more

"Eek! Methinks not" is right.... I don't like you FedEx Office Print & Ship Center... I come to you when I need to get work done at industrial speeds and you always are so cold when it comes to pay the bill. $10 and i'm only on page 4 of my faxes... That's robbery! I understand paying for convenience but your prices and unfriendly staff make me feel so violated! lol So, from here on out, I think i'm better off hopping on a plane and delivering my paperwork personally then allowing myself to robbed by you again. Thanks but no thanks. read more

Lilly helped me out today shipping out packages. She was friendly and was straight to the point. Great customer service. She even looked some other things up for me which she didn't have to at all. Felt comfortable shopping my items here and will be back for future shipping needs. read more

Lady was allowed to enter here without a mask. This occurred today on 7/6/20. Employee noticed and asked her if she had a mask, though she responded "I left it at home and almost done " she wasn't almost done. Employee should at least offer her a mask . The lady was there for at least 10 more minutes and not asked to leave I am a regular customer and I probably won't be coming back after today until they enforce the rules more. read more