I'm leaving a very well deserved FIVE STAR review for this Chino Hills UPS store. Earlier this…read moremorning the entire Staff was so courteous while helping put my mind at ease returning an important package to a cable provider and Verizon Wireless. I had no idea what I was doing but they took the time to explain the process and every one of them on a combined team effort had me in & out within 10 minutes. I have to add the store was extremely clean and the parking here is plenty Thank you once again for the courtesy while making me feel like a VIP and doing a great job with my packages. I really don't understand a few of the not so favorable reviews here, give respect & you will get respect in return that's how I was brought up. I was warmly greeted the second I came into the store. I'll be returning to your store for any future needs as well. Joe H.

I hate adding to the negative reviews of a local business, but the only reason I continue coming…read moreback is because it's the closest and most convenient UPS location for Amazon returns. Unfortunately, the customer service consistently falls short. The employee that so many other reviewers mention is, without question, the biggest issue. His behavior is difficult to tolerate. I've personally witnessed him use his position to be petty and unnecessarily confrontational with customers. He insists people do things "his way" because "it's his store" and has even threatened to refuse service over minor issues. Meanwhile, he'll casually chat with customers while a long line forms and people are visibly frustrated by the wait. The arrogance and inflated sense of authority make what should be a quick errand unnecessarily unpleasant. I've seen this happen multiple times. Just yesterday, I watched him manipulate a customer in front of everyone in line. It was uncomfortable to witness and completely unprofessional. It's disappointing because the location is convenient, but experiences like these make people think twice about coming back.

I went there last week to drop off my package the clerk assisted me was very friendly & the…read moreservice went fast left the place happy !

They have a self service kiosk now which makes things a breeze after you learn how to use it. The…read morestaff has improved here as well. They're friendlier and acknowledge when you're waiting in line. It's a nice improvement.

Great customer support, service and understanding. Very professional and easy to work with.read more

They are able to notarize documents and provide witnesses for a fee. We also made copies and mailed…read moreour documents from the location. The person that assisted us was professional and efficient and experienced. The location is busy but we never felt rushed. We had difficulty locating it the first time but we figured it out our second trip. I would recommend this UPS Store especially if you need witnesses for your notarized documents.

Service was great. They have everything there, check their list of services. Fast and easy!read more

Very helpful to my business. I've been dropping off a decent amount of packages to Mail and More…read moredaily in the past year, & their service is nothing but fantastic. We have scheduled our carriers' drivers to come pick up the packages daily at our warehouse, but sometimes their trucks are either fully loaded, or doesn't come on time, so we took some of the light packages to Mail and More and have them to pick up by their routine drivers, they handle them well, & they never complaint about it. Awesome service!!!

This is probably the best UPS store ! I go here often for…read morereturns and feel bad when I have so many packages but every worker here is FAST and efficient. Super friendly too. Love how clean it is here and it's just always you're in and out.

This is my favorite UPS it's nearby and the clerks are friendly & willing to assist youread more

Unbelievably great customer service here!!! Jessica spent a great deal of her time tracking down…read moreand argueing with UPS over a damage claim for our business. I would have given up, if not for her persistence. It took awhile, but in the end she got us more than we expected. Thanks again for your hard work!!

Always feel like I'm doing something wrong when I go in there. There is a new man working there an…read moreelderly gentleman with white hair who is always very rude. He definitely doesn't act like he wants to work there. Most of the time the other employees are nice. Unfortunately, have to go there more often because the post office closed across the street.

Muir words cannot express how blessed we are to have our own UPS store at 2063 Rio Rancho Dr in…read morePomona CA. A special shout out goes to a smart hansom young man Sonny & a beautiful talented young lady Rosa. I'm giving recognition for their excellent customer service. Sonny & Rosa went far and beyond the call of duty. They actually saved me from an unfortunate incident related to fraud. To make a long story short, I am a senior citizen and I was scammed!! I was at the break of tears when The UPS Store helped me to retrieve the items. I can't thank Sonny & Rosa enough for the time they took to help me. Sonny/Rosa please know how much I truly appreciate you for your rigor of approach including the endless effort you took to regain control and get my package back. May God continue to Bless both of You including your Family's!! From your loyal customer Always!! Ms Janice Williams!!:- )

Ridiculous, I want to drop off a box from Amazon probably 3 feet box and I got charged five dollars…read morefor strip of tape when I could easily buy a roll a tape for less than five dollars. This is a rip off how they do anything for money this is a scam, charging five dollars for a strip of tape.. Responding to the message. Please tell me which high quality labor was done but a strip of tape, I brought in the box and Just needed a strip of take that cost $5 and a roll Of clear tape top quality tape is less then $5 and that a roll. UPS is a rip off over charging customer.

We were customers of this business when Alex was at his worst. Then his sister took over. Sad to…read moresay nothing improved. We plan to give the new owner 3 months before we make a decision to return to this local business. I wish them the best of luck because it would be nice not having to drive two cities over for mail service. And no one wants to pay UPS prices.

This business has gone done hill since the older husband and wife owned it. Then some guy bought it…read moreand he he would always be at JD Allison's bar hugging a bar stool while slamming drinks. During covid me and two other family members had covid relief checks stolen from our p.o. boxes a total of 7 checks between three family members. Now the girl working in here works about 2 hours a day. Place is closed by noon and she has an attitude when you ask her why you can't access the business. The writing is on the wall. This place won't make it much longer.