Usually, I would wait until everything gets done before I would leave a review to discuss services of a business, but I am feeling really quite satisfied with the way things are going, I am confident enough to leave a review now. Firstly, I just want to say I have gone to 2 other dentists (that came highly recommended via Yelp) in the area and have been less than super satisfied with the service. So I am extra critical and reticent to think dentists know what they're doing. I was pretty confident from my experience on my first day there that everyone there knows what they are doing.
Secondly, I want to talk about the things I really appreciate. Firstly, they work quickly. I came in, did the consultation for my braces, expressed my concerns, everything was answered quickly, said I was ready to go, and then within days was back in the chair getting my braces put on. Function of being a millennial from New York, I like things to work efficiently and quickly. When I snapped a bracket, they replaced it immediately and even put in the next wire ahead of time, since I was already there, and to expedite things. That was very thoughtful of them and I really appreciate it.
Thirdly, everyone there is really nice and attentive. After I had TADs installed, I had some concerns about some of the discomfort I was experiencing. Turns out, it was all completely normal and resolved quickly, but at the moment, I wasn't sure and it was the weekend, so I wasn't able to just call the office. Thankfully, Kayla was on Facebook and took time on the weekend - and not at all on the clock - to listen to some concerns and offer some advice. She gave me Dr. Sebastian's info, who I called, and was able to resolve my concerns quickly. This level of contact and customer service is really unprecedented, in my experience, in this industry.
My biggest concerns regarding my orthodontic treatment was the time it would take to finish and how visible my braces would be. I think they very much heard me, have offered solutions, work diligently with service appointment intervals, and execute aggressive maneuvers to address those concerns, which I very much appreciate.
In all, though I've only just begun coming here, I am happy with how things have been going so far and I am confident that, for once, my dentist knows what he's doing. read more