Rented a UHaul from them, when I went to pick it up U-haul's system was down (of course). They…read morecalled people and kept trying to get the reservation to go through for me and didn't give up (I would have). Greatly appreciated their hard work!!

Run away from this garage!. Vehicle came in with a short in the ignition switch. They destroyed the…read moresteering column and damaged the transmission linkage. After having vehicle for several weeks they said it was repaired. When we drove over 200 miles to pick it up it was in pieces. Had towed to another garage who could not believe what they had done. Stay away

Several years ago, I gave a solid 5-star review to Getz Automotive for the work they did on my…read morevehicle (while in their old location). I stand by those (then) comments. Just recently, I brought my vehicle down to them at their new location and talk about a gorgeous (huge) facility. Resembling more of the large professional service facilities that you've seen in large new car dealerships, Getz Automotive was definitely aiming to make a statement. When you first walk in, there is the customer service desk where you are greeted, and to the left of that is a large, updated waiting area with a large flat screen TV on the wall. To the right of the waiting area are the maintenance bays - and when you look through the window, the first thing that strikes you is how clean everything looks - again, just like the professional service areas that you've seen at new car dealerships. Everyone is super friendly to be sure. Now, rather than go into what was accomplished during my latest visit, suffice it to say that on this visit, I ran into some issues that were addressed in a very timely manner by the store manager, Tim. It becomes immediately obvious that the folks at Getz are quite conscientious about customer satisfaction, and they'll do what it takes to make things right. There are several areas that I would like to highlight: 1. First are the techs/mechanics - as these are not your typical mechanics that you might run into at some of the numerous hole-in-the-wall private auto service establishments. The techs at Getz are of a high caliber, able to diagnose problem areas that can elude some of the competition. 2. When it's time to pick up your vehicle, if you don't have a ride to bring you in - not to worry, as Getz will call an Uber driver for you. Not many (none that I can recall) auto service centers do that (unless you've purchased a new vehicle and brought it into that car dealership service center - and even then, not all dealerships provide transportation). So you really can't go wrong by taking your vehicle (whether new or old) to Getz Automotive. Yes, you may pay a bit more, but then you'll know that you received the attention you are looking for, along with a level of mechanical competence that your vehicle deserves. That's all I have - very satisfying! Ben Herrmann Master Gunnery Sergeant US Marine Corps (Retired)

This is my first time visiting GETZ. This is about to be a real unbiased review!!! New to this…read morearea location so finding a good repair shop is always a challenge. I've got a Tahoe truck that I've had for 18yrs. I think I know it pretty well inside and out and its fairly easy to work on for a novice DIY guy like myself. For the first time I got a code I'd never seen P1810 for a transmission pressure plate switch. I did some research, after driving my vehicle, trying to clear the code on my own and it returned, I knew this was an electrical issue and was certain it was the TFP switch. Knowing that this required some transmission work, I checked around to my go to shop at Firestone and another shop.... They didn't offer repair work on transmissions. So I gave a call to GETZ because I'd seen their shop while on a lunch run and they had high reviews. I called them and talked to Jimmy, very nice guy, extremely friendly and knowledgeable. I explained to him what was going on and that I needed the TFP switch replaced. He got me set up with an appointment. I dropped my truck off and Jimmy kept me up to date with all the service test being conducted. Eventually after the tech did an outstanding inspection and diagnostic of the initial condition of my vehicle, I was impressed. After multiple test on the transmission, the tech finally duplicated the issue and found that the TFP switch needed to be replaced. They ordered the part, got it fixed and after a day of driving I noticed a much more firm shift, obviously the repair worked. The pictures of the old part shows that it was completely trash and I'm lucky it never failed while driving. Getz did a fantastic job, I left a few pictures that they sent me. They use a very modern system of customer notification that includes video uploads and pictures, such as a loose battery cable that I actually intentionally leave it loose for my own usage. Id only seen this level of service and video/picture similar at the Lexus dealership and even Lexus was not this good. I would whole heartedly recommend Getz and will probably use them again. The early bird drop off and after hours pick up was also super easy!!!! Here's why I deducted the 1 star and this is strictly my experience.... They charged me a diagnostic fee of $180, only to come to the same conclusion that I had initially scheduled the vehicle for the service. It felt unnecessary in my situation because I came with a very specific request knowing which part needed to be replaced. I did not bring my truck in and say "my transmission is messing up, let's check it out"..... then I would understand a diagnostic fee, that would be very appropriate. I figured this is their standard business process, so it's something to keep in mind that you're out $180 before the repair even starts and that money doesn't go toward the repair. So that's my only issue and luckily it's not a deal breaker. They did find another savings in the repair service that offset. Which for all other reasons made the knowledge of the diagnostic useful if I had other unknown issues, but in my case I didn't. Again, top tier quality from GETZ, they have the skills and tools to do the job right!!

!!!!!!!!!!! I took my dad's 2011 Ford F-150 to Performance…read moreCare Car in Knightdale for a diagnostic. After keeping the truck for several days, they told us the engine was blown, had no compression, and needed to be replaced for over $9,000. That diagnosis was completely wrong. We took the truck to another mechanic for a second opinion and were told the issue was too much fuel at the spark plugs and that it only needed a basic tune-up. No blown engine. No compression loss. No $9,000 repair. Either this shop is incapable of properly diagnosing vehicles, or they were willing to recommend an unnecessary engine replacement. Either way, this is unacceptable. If we hadn't gotten a second opinion, we could have been talked into wasting thousands of dollars. Do not rely on this shop for major diagnostics without verifying elsewhere.

I went in for a diagnostic and was quoted $3,000 for brakes, rotors, calipers, a brake fluid flush,…read moreand a few other items. They claimed my front brakes needed replacing and recommended new rotors and calipers soon, but when I decided to check and replace them myself, everything looked perfectly fine. They also said the rear brakes needed replacement and suggested new rotors there too. The left backside pads still had at least half their life left, and while the rotors were slightly glazed, they were still in good condition. The only brakes that actually needed work were on the rear driver's side, and even then, only the pads needed replacing while the rotor looks like it may need to be replaced soon. Everything else they recommended was completely unnecessary. It is unbelievable they tried to charge that much for work that did not need to be done.

Love my guys at Duty Tire. Ladies day on Wednesday gets you 8.00 off your oil change. I've never…read morehad a problem with them, quick, efficient, and thorough.

When the owner ran the facility it was perfect but now there's a person that has a don't care…read moreattitude and mechanics that don't want to work and stated they did some work but once I took it to the dealership they found the issue that they could not find using their equipment.

You need to update your hours on your web site. Good thing that I called…read more Viola Baldwin Thank you

Travis and Rose at RJ&G were on top of everything from the beginning to the end of the repair…read moreprocess on my car! I'm sure there were other employees that helped too, I just don't know their names. Everyone was as helpful as could be! Great customer service! The repairs were done perfectly, within the expected time frame, for less than I expected to pay! My car was cleaner when I picked it up than when I dropped it off. Highly recommend this shop!

Piss poor service & the owner is very dishonest. They will damage your vehicle & say nothing other…read morethan we will fix that is if you catch them. Do business with these folk at your own risk. CAUTION BEWARE‼

DO NOT TAKE YOUR CAR TO THIS PLACE!! They are shady and don't do the work on your vehicle that they…read moresay they've done. While we were there another customer was there and said his car had been there for four (4) months. They had our car for 2 weeks and kept adding stuff to what was wrong and we ended up having to take it to another shop to be fixed. Complete loss of money to go to this place. Their customer service is horrible!! Luis, the owner is terrible!! PLEASE BEWARE!!!!

Super nice people, super professional service. This is a gemstone in the rough that has become…read moregreater Cary. So nice to see that it is not a corporate chain, or a teeter... or an unused strip mall. Went there recently for my kids car, which had a sensor that I could not replace. Brought in early on Friday morning, they ordered the part and gave me an 1100 (roughly) dollar estimate. Cam shaft sensors are not easy to get to, btw. They got the part in, got it fixed before the end of the day, and my bill was ~850 bucks. They didn't need to replace one of the sensors, and said to me, why spend the money if you don't need to. Respect that. If you get there early, you can generally wait a short time for simple stuff like oil change or junk. I just drop it off and pick it up after work. Muuuuuuccccccchhhhhh better than going corporate or dealer, by far!

While I only needed a state inspection, my observations with their interactions with customers were…read morefriendly and professional. I didn't observe any customer complaints. The waiting area had comfortable seating, and the decor made it feel welcoming. I would bring my car back for service in the future.