Wanted to install an android carplay to my car ,Jose had me in and out of there in 20 minutes.Did…read moreit for an awesome price.If you need anything installed go check him out ,you'll be glad you did.

This place is one of the best businesses I have ever worked with. Super knowledgeable, fair,…read morehonest, fast, helpful, friendly and easy to get to - right off the 10 freeway. They removed my old not working radio and installed a new Apple car play AM/FM radio in my 2014 Camry with perfection and at a great price I recommend these guys highly

Amazing and great service, I spoke to them on the phone and I got insight on some parts I needed…read moreand they had it ready for me

I called @ 10:30 am, part not in stock. I arrived @ 12:15 pm, picking up radiator plus all the…read morehoses. Same day, WOW. Looked all around for this radiator, got it here. Ask for James, he means business. ​

Nice people very helpful, comfortable beautiful place to wait free coffee various varieties.Service…read morepeople are helpful and knowledgeable. Some of the car services are reasonable if discounted otherwise the car service is expensive.

"All I will say is: do your research before buying a used car from Nissan DTLA. I was interested in…read morea vehicle listed on their website that looked great and had a very attractive price. However, as I researched the car before visiting, I noticed conflicting information. While the Carfax report showed no accidents, their website linked to CarGurus, which stated the car had been in an accident. CarGurus noted that AutoCheck found no damage, but I would have had to pay for the full report to see the details. I reached out to the dealership, specifically asking for the AutoCheck report before making a decision. Multiple sales advisors ignored my request and simply sent me the Carfax again, insisting there were no accidents. It took three emails and a screenshot of the CarGurus link from their own site before an associate finally sent the AutoCheck report. It clearly showed a police report had been filed for an accident, though she still claimed there was no damage. Because it seemed like a good deal with many features, I decided to see it in person. Upon arrival, the damage was immediately noticeable. When I asked a different salesperson about the accident history, they also pointed to the clean Carfax. Once I caught them in the lie, their response was simply, 'It's a used car; it's going to have imperfections.' I understand that, but failing to be upfront about an accident history is unacceptable. Moral of the story: Buyer beware. If a deal looks too good to be true, do your own research and inspect the car thoroughly yourself. I will not be purchasing this vehicle or any other car from Nissan of DTLA."

This is my go to place and in fact the only place I've found locally, that resurfaces rotors. If…read moreyour changing brakes, then you should resurface your rotors if you want to do a complete job. Thankfully Tri Star is here! They also have almost any parts you need at a pretty competitive price. The staff have always been easy to work with and most importantly get you the parts you need. The inside is pretty straight forward as far as a counter to ask for parts and one to process your payments. Don't expect your typical Autozone with isles of car care products, this is a no frills pick up your parts and go to work. I always check here before going to the chain auto parts stores. This is a secret gem in East Hollywood for all you DIY mechanics out there!

Went in to look for a used battery -- younger Latino guy was extremely friendly, but the older…read moreArmenian customer service was bad, tried to force me to take a battery that was not the correct size and then got irritated that I did not want to take it. Not a great experience.

Went in for a service on my '19 Civic LX. Highly recommend their service advisor Eduar Brito as he…read morewas super attentive throughout my experience. Thought I'd share a photo I took there while I was waiting. Thanks again Eduar!

Updated Review: After Saturday's incident, Monday morning…read moreGladys, the Dealer Guest Relations Manager, and Sarah, the Service Director at Honda, both reached out to me to discuss what transpired during my appointment. They were very apologetic and assured me that the service department and its staff were aware of the delays and should have communicated them to customers more clearly. The service advisor was also spoken to regarding customer service concerns. As I mentioned before, this is the closest dealership for me to have my car serviced, so I appreciate the follow-up and accountability. Big shoutout to Sahara for rectifying the situation and reaching out to address my concerns. Once the service was completed, everything went smoothly, and I have no complaints about the actual service provided.

Thank you ford DTLA team. Just wanted to say i had an amazing experience. The entire team was…read moreprofessional, welcoming and genuinely cared about the making the experience smooth and stress free. Walking into the showroom gives you the feeling that this isnt an ordinary dealership. It feels modern, upscale and incredibly well designed. Its got beautiful artworks and a state of the art feel with a clean layout, bright lighting and an atmosphere that makes purchasing a vehicle exciting instead of stressful. Bk

I went to replace a keyless remote. They ran a diagnostic on my car and were able to come up with…read more$2500.00 worth of repairs needed. I had the car in less than a year ago and asked them to overhaul it and make it like new. For that trip I spent nearly $5000.00. When I mentioned this, they said that the 8 months between servicing caused the wear and tear, even though I only put about 70 miles a week on the car. I took the list and the car to my local mechanic, who did the work that was recommended for less than 1/3 of the cost Ford of DTLA quoted me.

One of my A/C vents stopped blowing out air. I had brought my 2020 Lexus to my local mechanic for…read morescheduled service and hoped he could also cure the A/C issue. He could not and told me it would be an expensive repair that I needed to take to the dealer. I had leased the car from Falk in 2020, but began using my local mechanic a year later. I called Falk service and was connected to Advisor Alex Webster. He said bring it right in and we will give you a loaner. An hour later, I arrived and met with Alex. He said the checking would cost $289. He would call me the following day (today) and let me know the extent of the repair. I was anticipating at least $500. At 10 am he called and said "good news. It was a simple fix! No parts or labor. Only the $289." Whew! They could have literally taken me for a ride and milked the repair. Instead, I am grateful for Alex's honesty, demeanor and intelligence. Thank you Jim Falk Lexus for having a great employee, Alex Webster! H

Giving 1 star because of a single helpful manager who helped remedy today's experience; otherwise,…read morethis would be a 0-star review. I brought my 2024 Lexus lease in for a mandatory factory safety recall. The letter promised a 1-to-3-hour window and a free repair. Because the appointment actually took 5 hours, I had to accept a loaner car. I wasn't told until signing that I'd have to replace the gas. For a factory recall that completely disrupted my day, a luxury brand should include a reasonable, complementary mileage allowance for the loaner rather than nickel-and-diming a client over a single gallon. After driving the loaner only 10 miles, I called ahead to request the gas requirement be waived due to my tight schedule. Vanessa in the loaner department was incredibly hostile and unprofessional. She told me I would be charged a $9/gallon penalty automatically because my card was on file, completely hiding the fact that dealership policy doesn't even charge for gas under $39. When I arrived and asked Vanessa to delete my credit card information from their system, she condescendingly demanded I identify which of the 100 cars in the lot was the loaner instead of looking it up in her system. When I asked the General Manager, Josh, for help, he was completely dismissive. He hid behind the loaner contract, and refused to look at my actual mileage. He completely failed to reassure me or de-escalate the situation. Furthermore, he refused to handle my data deletion request under California law and sent me back to the loaner desk. The only saving grace was another manager who finally apologized for the lack of training, confirmed I wouldn't be charged for 10 miles, and deleted my financial information from the system. Customer service for a luxury brand should extend beyond a rigid, defensive script. To top it all off, my car was returned to me smelling intensely of urine. The service department suggested I "picked up an outside smell," which is impossible for a continuous 20-minute drive home. I am now stuck trying to chemically neutralize a foul smell their shop caused. My lease is coming to an end soon. Before today, I was planning to buy it out or lease another Lexus. Because of today's experience, I am now strongly considering switching car makers entirely.

They beat everyone's price, and installed all four tires fast. Excellent service!! Thanks guys!!read more

The owner was extremely rude and misogynistic to me. I was telling him the issues with my alignment…read moreand he said to let him finish speaking first before talking even though I never interrupted him. He came off as arrogant and I immediately didn't feel welcome. I do not recommend this business.