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    Elysewalker

    2.0 (1 review)
    Open 10:00 am - 7:00 pm

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    1 year ago

    Nice clothing- but I felt like a scene out of Pretty women.... don't judge people walking through the door- you might sell more

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    2.2
    (39 reviews)
    0.0 mi

    I had a great experience shopping here, and Jaden was incredibly helpful from start to finish. She…read moretook the time to show me several different brands, put together complete outfit options, and made the whole process feel easy without being pushy. Unfortunately, the other employees didn't seem interested in helping and were mostly on their phones or chatting with each other. Jaden really stood out because of how attentive and knowledgeable she was about the different fits and styles. She also helped me find the correct size in a pair of Japanese denim that I probably would not have chosen correctly on my own. Excellent customer service from Jaden, and I'll definitely be back!

    This was easily one of the worst customer-service experiences I have ever had at a shoe store…read more The employees gave me shoes that I did not ask for, and when I went back to return them, the store refused to refund my money. Instead, they only offered store credit. That makes absolutely no sense when the return was caused by their mistake. I did not change my mind about the shoes--they handed me the wrong pair. Why would I want store credit at a store that already proved it cannot handle a basic purchase correctly? Giving me credit only forces me to spend my money there again, which is the last thing I want to do after this experience. The manager, Jan, made the situation even worse. They were rude, dismissive, and acted like they could not understand a very simple explanation. I had to repeat myself several times, and the conversation felt like I was trying to explain basic customer service to a teenager. Instead of listening and taking responsibility, Jan kept talking in circles and showed no real interest in solving the problem. A competent manager should understand that when the store gives a customer the wrong product, the customer should not be punished for it. Jan showed no accountability, no empathy, and no ability to handle a straightforward return professionally. Their attitude made it clear that keeping my money was more important than treating a customer fairly. This is a no-name shoe store acting like it is some luxury boutique, but the service does not come close to matching the attitude. People would honestly be better off going to Payless. At least there, you would probably get the shoes you actually asked for and deal with employees who understand basic communication. The entire experience felt cheap, disorganized, and unprofessional. They made the mistake, refused to correct it properly, and then treated me like I was the problem. I would not recommend this store to anyone. Check every item before you leave, because once they have your money, they apparently do not care whether they gave you the correct product.

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    Nordstrom Rack

    Nordstrom Rack

    3.3
    (324 reviews)
    3.5 mi
    $$

    Ashlee helped me out in the luggage department as I am traveling to South America so I was unsure…read morewhich would pass LAX customs. Point is, Ashlee is a sweet young lady with a lot of patience and didn't mind my old self. She made my experience 10/10 at this location. Would come again!

    First time at this Woodland Hills location and definitely will not be the last…read more After I left Jack in the Box on the 14th of this month, I walked in to this nicely organized, clean store that had a lot of personality. I was greeted by 2 employees. One by the name of Martha and the other one Ashley. Got there a little after 2:25pm. They both wanted to know how they could have helped me? I said I am just browsing for now, once I find out, I will let you know. They both smiled and walked away. Great asset to the company. As I was browsing, few things caught my eye and didn't need them, but liked and wanted them. Prices were very affordable and reasonable. Everything was well organized, and hanging on the racks. All items had their own prices. They also have a lot of designer items. Got myself nice white flat shoes, (small rhinestones all around), later as I was walking around, I noticed a cute, square, white color purse with lots of pockets inside and out, Liz Claiborne, with a nice long strap. It had a little wear and tear on the top & on the strap. The cashier gave me a 10% discount on it. I approached the accessories department, and saw this bulky, round color bracelet with small details on it. It was pretty dope and unique. A lady that was standing next to me said that's from India. I was like oh, ok. I also bought me 2 small perfumes, each for $25, and a lotion that was on sale for only $5.99. Saw this gorgeous black blouse that you can wear going out or just feeling groovy. Casual wear. As I was checking out, got thirsty, got me Sprite and water, also 2 M&Ms. Always have a sweet tooth. For a first time shopper, had a good experience. All that only cost me less than $150.00 including tax. Has a parking lot, not sure about restrooms. That's all I have to say until I return, when I am in the area. A lot of discounted items all around the store.. Thank you Ashley, Martha, management and of course Nordstrom Rack!!

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    Elysewalker - accessories - Updated August 2026

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