Keki was awesome at check in! The bartender, Derek at the manager's reception was great and genuine. The chef at breakfast was making omelets like a master. The housekeeping staff were helpful and friendly. The hotel was clean and fresh. Thank you! read more

Bugs! Let me say it again: bugs! The hotel rooms smell very damp and musty, with bugs all over the place. There was also a constant ticking sound while trying to sleep, which I eventually realized was coming from the AC. Zero upkeep on this property. The drinks and hors d'oeuvres were comical. Soda with no carbonation, and chips and a guac. Breakfast was a bust if you can't eat eggs. I ordered avocado toast with tomatoes. I got toast and old guacamole from the night before. read more

I recently stayed at the Embassy Suites by Hilton Boca Raton and unfortunately, the experience was extremely disappointing. I arrived Friday evening around 7:30 PM after checking in online and selecting my room in advance. At no point was I notified that my chosen room was unavailable. Upon arrival, I was informed there were "mechanical issues," and the room I selected was no longer an option. While I understand that issues can arise, the lack of communication beforehand was frustrating, especially given the late arrival time. I was initially assigned a room on the second floor, which was completely unacceptable. From the moment I walked in, the condition of the room was shocking. The carpet was heavily stained throughout, the room felt very outdated, and overall cleanliness was far below expectations. The bed skirts were tucked awkwardly, exposing the box springs, the bathroom sink was cracked, and the balcony view was essentially nonexistent, overlooking what appeared to be the top of the entryway. I immediately contacted the front desk to request a different room. While I was reassigned to another room on the fourth floor, the issues persisted. Again, the carpet was visibly stained and unclean, creating an overall unpleasant and unsanitary environment. When I inquired about the condition, I was told the hotel is in the process of renovations and the carpets have not yet been replaced. However, ongoing renovations do not excuse the lack of basic cleanliness. Paying guests should not be placed in rooms with visibly dirty and stained carpets. Additionally, the service lacked professionalism and empathy. The staff member who assisted me was not particularly courteous, and there was little acknowledgment of the inconvenience or effort to make the situation right. The only redeeming aspect of the property is the lobby and restaurant area, which appear to be better maintained. Unfortunately, once you leave that space, the condition of the guest rooms does not match the standard one would expect. Overall, this was a very unsatisfactory experience. I would not recommend this hotel and would strongly encourage management to address both cleanliness and customer service issues, especially during renovations. read more

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Moldy and made me sick- and I was in the "wellness room". When will hotels realize carpets and high humidity is going to cause health problems? I was so repulsed and sick staying here. I was wheezing from the mold. Gross read more

Not the best Embassy Suites I have stayed in. The hotel chain is known for its manager's reception and the cook-to-order omelettes and buffet breakfast. For the manager's reception, there was only one server each night which caused a line to form all the way back to the elevators. One patron commented that this was intentionally done. And it was learned that if any inconvenience was done on the hotel's behalf, the staff would supply you with extra drink tickets which you were nit able to successfully use because there was a two drink minimum at a time per person, so many people gave away their extra tickets. At breakfast, the omelette line was just the same as there was only one chef cooking four omelettes at a time. Needless to say, be prepared to wait for these two amenities. read more

Embassy Suites by Hilton Boca Raton - Lobby - Hotels Near Me - Boca Raton, Florida

This was a terrible experience. The hotel is dirty, old with garbage all over the place and employees who couldn't care less about your stay. DO NOT STAY HERE!!!! read more

Horrible. Filthy commercial carpeting. Mildew yellow & green mold, shower in tub the water only trickled, the handheld shower had a crust all over it that I dare not even touch, the sink was cracked and facets were missing the end caps missing also tricked. The TV stand had drawers that didn't close. Not ever fit fir a homeless person since they really needed shower and with trickling water won't even be fit for them. Breakfast buffet and a la carte bar was very good. read more

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Great location. Stayed here before going to the port in Miami to sail out. The rooms were dated and the tvs were hit or miss with having a good picture or connection. The pool and amenities were great minus not having a business center to print from. The breakfast and social were the best part. Parking seemed safe. Staff were friendly and accommodating. I would return the next time we cruise. read more

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A couple of unfortunate things to note... - During our recent 2-night stay, there was the smell of marijuana throughout the lobby and into the parking lot in the evening and in the morning. Standing on line for the breakfast buffet, many walked by with the same stench. Is this every day at this place? - This was odd, but the parking lot during the day, into the evening and even early morning, had a lot of people milling around cars, just sitting in cars, walking between cars, etc. It just didn't feel safe and made me wonder what else was going on here. - The room was woefully outdated with what I'd describe as a squatty potty mini-toilet...not easy to navigate. - Our room was half cleaned...dirty towels were taken away but we were left with no new towels. The tip we left was also left on the counter. No one answered the front desk phone so we went down to get replacements. They gave us four bath mats as towels vs real towels. Odd. The positives... - Very friendly check-in and good service at breakfast (I didn't make any of the happy hours). - Easy I-95 accessibility. read more

Warning! This was the most disgusting Embassy Suite I have ever stayed at. The entire premises is filthy. The previous guests of room 624 spilled something sticky on the carpet which left an obvious dark mark on the carpet and it has not been cleaned. There were cockroaches in the bathroom. The carpet in the restaurant area hadn't been vacuumed in days. There is a sign posted that the rooms are being renovated this summer. Hopefully they will also renovate the the management. read more

I came to Boca with my husband for his work and we stayed at this hotel because it is fairly close to his office. The hotel recently renovated the lobby and it looks great. We were assigned a room on the 7th floor. The room is pretty standard. It could use a little updating, especially the bathroom . Complimentary breakfast is included. We went down at 8 and it was not too crowded. It includes an omelet station, but that was kind of busy. Great location close to a lot of shopping and restaurants. read more

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After taking a 12 year year hiatus from traveling, I was excited to come back to a Hilton property boy was I wrong - paper thin walls was up all night, listening to the guy above me snore then after not eating for a day and a half. I went to get my free breakfast which they wouldn't give me because they never gave me a breakfast card only hotel I've ever been to where you get the perp shake down before you eat And then, because his properties out in the middle of nowhere when I asked for places to eat nearby, they seem very put out by giving me a eatery list - with treatment like this I get treated better at a fleabag hotel for a lot less money I shant be coming back read more

You could start by cleaning it. What a pit, a filthy disgusting pit. The bathroom had hairs on the counter, in the sink, on the floor- disgusting. We complained and the manager said he was sorry -- sorry? This is beyond horrible read more

Woefully outdated rooms with a distinct smell of old cigarettes and dog pee. And a serious bug problem. I stayed in Room 616 and there were small roaches on the walls and ants in the bathroom. The toilet was broken and the furnishings rusty, I assume from the combination of humidity and dog urine. The "digital key" feature on the app never worked, which the front desk staff knew about. But they let me check in, go all the way up to 6th floor after a long day and have to come back down for a key anyway. I will not be staying here again. read more

Absolutely gross, really old 20 years past due for interior remodel. Smelly stained carpet and furniture in rooms lobby ok but have not dined in yet read more

No bedding for sofa bed. Terrible response from front desk. No one available to help.

The room had an older smell but they are renovating the lobby area and it is looking awesome! The breakfast was pretty good. Quick and orderly. Loved that. Checking in and out was painless and the lady at the desk even joked around with us a bit. (Even though it was late). Only stayed here one night but it was a nice experience. read more

Embassy Suites by Hilton Boca Raton - View of the rooms - Hotels Near Me - Boca Raton, Florida

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Think twice about staying at this hotel. We booked 4 nights using points 60,000 per night. The hotel was extremely dark. Upon check in, the staff said they are redoing the cable and the TV may not work and they were renovating. This was the worst hotel we ever stayed at. And for 60,000 points!!!!! There was mold in the bathroom. - disgusting stain on the ceiling tile from a previous leak and the worst water pressure. There was mold on the ceiling in the hallway, extremely poor lighting making you feel like you are in a dungeon. We checked out 2 days early to go to another hotel. The front desk staff had nothing to say when we mentioned all the things wrong. My husband is a diamond member and this was the worst hotel he has been in in all the years of his travel. They should shut the hotel down and renovate it before having more guests stay. read more

Embassy Suites in Boca Raton Florida summary of my experience: Slamming doors, spotty wifi, broken toilet, poor air/heat and a crab claw that remained in the hallway of the 7th floor for my 4 day stay. Pros: breakfast is hot and plentiful. On busy days they haven't found a great way to expedite the line. The breakfast is from 7am - 9:30 am. There is a rush after 9am. Lines are long. Customer service and maintenance was great. All of my requests were expedited including the time when I ran out of toilet paper at the same time when the toilet decided not to flush. That was quite unpleasant. When I complained about my noisy neighbors they offered to move me, which I declined. Ended up checking out early instead. Cons: When I arrived in my room it was freezing, like 62° F. Even after turning off the air it didn't get any better. Tried to turn on the heat and it blew cold air. They sent maintenance to fix it. A day later it was too hot and maintenance had to come back to make the air work. There is both an air and heat setting on the thermostat. The wifi here is absolutely horrible. It is glitchy. It randomly kicked me out while I was trying to work. When I was streaming it would cut off my roku mid movie. That happened like 6 times for a one and a half hour movie. Absolutely annoying. And this would happen often daily. The room was clean, although after seeing the crab claw in the hall for 4 days, it makes me wonder. It became like a game, I saw it walking to my room the first day I was there and just kept checking for it all the other days. I figured at some point someone would pick it up. Yet in all four days I did not see them vacuuming the hallway at all. Finally, if you don't mind banging doors, inconsistent climate control, and dirty hallways, this might be just the hotel for you. It is quite obvious that there is no one inspecting what they expect. Almost wish there was a job to just review hotels. Sign me up. I am an expert. The only reason this is not a one star review is because the guest services staff was quite good. read more

Embassy Suites by Hilton Boca Raton - This crab claw stayed in the hall for all 4 days of my stay. - Hotels Near Me - Boca Raton, Florida

Check in - 1st room smelt so bad - sofa / bed was tossed - all draws pulled out - rip in carpeting - was given 2nd room - smelt of mold after 30 minutes my eyes swelled up. went to the front desk - was told there were no other rooms. blamed the smell / mold on the previous guests - college students who left balcony door open and the rained soaked the carpeting and that the padding was not fully dried out. Left the hotel and had to pay again for the Hilton Garden Inn. read more

We love this hotel it's our go to every summer for our end of the summer trip. Staff is always friendly breakfast is always great pools clean my kids love the indoor pond and bridge - we always get the king 1 bedroom suite - and it is always stocked and clean - there are plenty of things to do in the near area beach is about 15 mins away - read more

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Monday night. Great employees, good service. Nice evening reception, good food in the restaurant, great breakfast, front desk staff in both the evening & the morning were great. Hotel itself can use a few paint touchups, USB ports & hangers in rooms, etc. The breakfast buffet didn't have spoons to stir coffee & our room had 2 blown light bulbs -- neither a big deal but shows that the attention to detail & general maintenance is only 4 star. #Recommended #VickieTravelz read more

Embassy Suites by Hilton Boca Raton - From the 6th floor, looking down at the center of the hotel -- bar, restaurant & breakfast area. - Hotels Near Me - Boca Raton, Florida

The hotel room is disgusting. We booked a king room for 5 nights. We only stayed two nights and left for another hotel. I told the front desk person the room was terrible. He said the room renovations will begin in April 2025. Rusted lamps, stained carpet, worn sheets... Zero Stars! read more

Staying in #617 since Friday, July 8, 2022. I complained about a blocked sink in the room on July 9. Every day when I leave in the morning I complain to the front desk. Nothing has been done about my complaint so far. I complained on 9, 10, 11 and will complain again tomorrow. I am a diamond star guest for the Hilton. I can't imagine how a Silver Star would be treated. I have been unable to brush my teeth because of this. I have to use the toilet to spit out after brushing and that is not acceptable. The property has other pluses but this overshadows all the positives that I won't stay here any sooner. My stay is until 07/13 and I may need to stay for a few more nights but I won't extend my stay if this situation prevails. I will move to Springhill Suites nearby. read more

Embassy Suites by Hilton Boca Raton - Blocked sink. - Hotels Near Me - Boca Raton, Florida

Don't believe what you hear! Nothing is as it seems. Beware the hidden charges. $50 per night hold on your card for "incidentals"! The pictures say it best. read more

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The best part was checking out. We had a six night stay booked and left after the second night. We arrived the first night a little before 11. The upper floors and room smelled like mildew. We asked for bedding for the pull out bed and received it after several requests around 12:30am. We asked for housekeeping at arrival and came back to the room the second night to nothing. We asked for towels and another blanket again with no response. I sat in the lobby until it was delivered. About an hour and a half again. The hotel was so loud, we could hear people in the first floor lounge on the fifth floor. There were people shouting outside most of the night until about 1:30am up to people on the balcony on the sixth or seventh floor. When I notified the front desk I was told there was no security to address it. We checked out the next morning and went to stay at a different hotel. We had a great experience here about five years ago but we will never go back. read more

Nice hotel. Needs to clean room better. It was quiet, except for the guy next door I could hear SNORING! Free breakfast is now just a box with apple, yogurt and cold bagel. read more

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BEWARE OF DEVIN WALLACE. Never staying here again after her poor customer service ans was not helpful with our situation. read more

Embassy Suites by Hilton Boca Raton - Stayed here several times and never had an issue but today. BEWARE OF DEVIN WALLACE - Hotels Near Me - Boca Raton, Florida

If I could give this hotel negative stars that is 100% what I would do. When you call the hotel the automated recording states the property is newly renovated. It is NOT renovated at all. When you drive into the property the grounds are a mess. Checked into the hotel and the entire bar & restaurant are still closed except for limited take out food menu only. Checked into the room and when flushing the toilet a high pitched sound wide a few minutes. The headboards to both beds were all scratched and tore up. Spoke with the front desk to switch rooms. Get moved to a different room and it's even worse. The beds are worse and this time there are stains all over the chairs, ottoman, couch, and rugs . The beds are even worse than the last room. The girl at the front states ALL the rooms have beds that look like that and eventually the hotel will be updated and renovated. They need the Hilton brand name Revoked. Do not stay here. Pay the same money elsewhere at a cleaner hotel !!! read more

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All the sadness of 2020 and covid is apparent at this embassy suites. The only reason I give two stars is because they are attempting to serve some form of a hot breakfast. You can get eggs, bacon, and other low quality premade items. No made to order items. The pool area is a disaster. All the chairs have been removed from the tables and the pool and whirlpool look like they haven't been cleaned in months. There is green algae growing in the whirlpool and garbage floating around. My room's heating system didn't work well and made weird loud clicking noises all night long. Engineering tried several times to stop this problem but were unsuccessful. Good luck trying to get the front desk to answer the phone or answer basic questions. read more

Embassy Suites by Hilton Boca Raton - Jacuzzi with trash floating around in algae growing - Hotels Near Me - Boca Raton, Florida

Service. Quality standards. Employees' attitudes toward guests. Housekeeping service (try cleaning & providing clean towels and glasses to replace the ones you took, or maybe empty the wastebaskets). An entrance that doesn't entail me walking on very slippery, wet surfaces during a rainstorm, through a plaza and a single door to get from the main entrance into the actual hotel, with a makeshift front desk, manned by a single employee during the hectic business traveler hours. Or, how about luggage carts, or, better yet, bell service. Decent cable TV would be a huge plus, with channels that actually come in. Need I say more? I've stayed in dozens of hotels across the US. This one is outstanding in its acceptance of its failure to meet even the most minimal expectations. read more

Tv in room didn't work, cleanliness was horrible, ants all over desk area got into my food , molding falling off walls. The lady that checked me in was awesome which is why I gave 2 stars. When I called about the tv not working I got a response I wasn't expecting. "Oh bummer" really?!? Not even a room move or offer to fix it. I left as soon as I woke up and saw ants everywhere didn't even eat breakfast. I called Hilton customer care since the hotel response was garbage. read more

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I stayed here awhile ago and just forgot to review. So Embassy was fine. They are not the best place but not the worst either. You are not getting upscale luxury but neither are you getting a really bad place. I'd call it pleasant and give it a Neutral 3. On the plus side: our room was clean. It is near stuff. There was another hotel I once stayed at in West Palm that was on a major road and was way to loud. This place is quiet. And it is not that expensive. It was not bad at all! On the negative side..rooms are kind of bland looking though they are clean. And I did not like the breakfast buffet but do not judge it by my review because I am not a buffet eater and usually try to avoid them. As a result, very few places are going to get a five star rating from me for their buffet. It is not a place I'd run to select if I am looking for beauty or luxury. It IS a place I would go to if I am seeking value. I hope this review helps. There seem to be very mixed opinions about this place and even in my own family there were always differing opinions about Embassy. read more

Embassy Suites by Hilton Boca Raton - Hotels Near Me - Boca Raton, Florida

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Please read the reviews before staying here. I failed to do so - had I done so the warnings were clear enough to seek other accommodations. My experience mirrors that of many other reviews. Most prevalent- being hit with a strong mold/mildew upon entering the room. So much so that two of three wall art borders have mold/mildew present on them. - Carpet is an indoor/outdoor carpet that is heavily stained, aged many, many years, tiers & tattered and has multiple areas with paint drops. - The fridge goes from warm to freezing, had to throw food away. - The hot water handle requires super human strength to turn on and the sink backs up. - Air conditioner worked the first night and then stopped blowing air but for a very minimal flow. -Caulking in the bathroom looks like my grandchild applied it like play-dough Painting is abysmal with drops everywhere and surfaces that shouldn't be painted are splattered with paint. - After being here for three nights and not receiving housekeeping, I called the front desk to ask why I haven't received service. They told me they are still under Covid protocols. What? I'm in healthcare and we are not under Covid protocol.,Regardless, I said wouldn't you inform your guest of this? Their response, since I electronically checked in they couldn't inform me. Two things here - one I always stop and get a key as a back up, the person didn't communicate this. Second - you could add a message to the electronic check in, which they didn't. Not to mention you should have this BOLDLY listed on your website. - After the call they did offer to move keg to another room. But that's a major inconvenience to me - and it's really apparent they lack any system whatsoever to maintain even the slightest level of quality control. Perhaps if you're in the hospitality industry and generate revenue by renting our room accommodations, maybe inspecting the rooms by your management team would be a wise and prudent use of their time? - On a positive note - and it's limited given the neglect and failure to maintain the rooms, but the breakfast is good and very friendly. Perhaps the management and front desk should ask the kitchen and servers to solve theobromine that they are so unwilling and seemingly incapable of doing. - Of great benefit would be to have the corporate or regional team come in and do a room by room assessment. It's unfortunate that Embassy Suites Boca Raton has no moral objection to putting forth this product. read more

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Rooms very beat up need major remodel Rooms way below standard No cleaning of rooms Do not stay here Only good part is free breakfast Below standards Hilton should pull their license read more

I visited July 2, 2019. This review is based solely on the breakfast. They offer a full buffet style breakfast. Items such as fresh fruit, oatmeal, bacon, home fries, & cereal are available. However, the real draw is the fresh omelet station. The chef will prepare you any omelet upon request. He will also cook regular eggs or pancakes It is seldom that I attend a full breakfast, but if you are a breakfast fan or it is every once & awhile, it is worth your time! As a side note, I did have the opportunity to walk around the hotel & it was beautiful. read more

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This spot is a home away from home spot for my family. Everything from the hospitality to the rooms are A1.We try to visit every other weekend. The happy hour is the highlight for us.. read more

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We stayed at this hotel in particular because the centralize location for the events that we were attending over a weekend. This Embassy Suites I found no different in design & accommodations than another one that I have stayed at over the years. What stood out to me was the fabulous breakfast buffet and the omelet station along with the 5 o'clock happy hour that was all included in your stay. The breakfast was fabulous and the omelet chef was fabulous. Also the rooms were very clean and seem to be in very good shape. I would say this is the best Embassy Suites I have ever had stayed. read more

Embassy Suites by Hilton Boca Raton - Hotels Near Me - Boca Raton, Florida

I have to say I am extremely disappointed in this location. I use Hilton Honors for all my hotel needs because I trust the brand and their high standards but this experience has taught me a valuable lesson. I will certainly check all reviews and pictures from here on out. I checked in via my HH app on the 5thfloor and which was relatively close to the elevator but far enough away not to hear the foot traffic and it had a view. My minor child and I were on a mother-daughter trip for some R&R so it wasn't some extravagant affair. The room was disgusting. Something was splashed on the curtain, the bathroom was still dirty which also included the area around the microwave and there were fruit flies everywhere. The room also had a mold smell to it so I called down to the receptionist to see if we could get the room switched and advised her of the issues. She told us to come down to the reception desk and they would switch out our rooms. The receptionist didn't say a word to me as I switched out the room and she handed us my room key. It was located on the 2nd floor, the furthest room from the elevator, had a view of the hotel roof, a sink that wouldn't drain and had been sprayed by something extremely unpleasant. I had to coerce my autistic daughter to take a shower because it was filthy. We always shower with shower slides but it wasn't a pleasant sight. The only plus to the hotel was the incredible breakfast buffet that had an array of food. They had an omelet and pancake station which was extremely inviting. The staff are not pleasant. They don't make eye contact or even communicate in the slightest even though I went out of my way to smile to each and every one of them and say Hi. I know everyone is short staffed and I'm plenty patient but I will not stay at this hotel again. Only reason I give it 2 stars is because of the amazing breakfast. read more

Embassy Suites by Hilton Boca Raton - Hotels Near Me - Boca Raton, Florida

I've had some great experiences at Embassy Suites in other locations, but this one has been the worst so far. I was here for work and my group was using the shuttle service to transport back and forth from our local office. One day we didn't get picked up to return to the hotel at the end of the day. We called the hotel, and after waiting on hold for 15 minutes, they said that the afternoon shuttle driver had called in sick, so they weren't offering shuttle service. They offered to call us a taxi. We just walked. Then, the WiFi is just crap. Comes in and out. Slows down to a crawl. Sometimes you just have to shut it off and use cellular data. Lastly, the hotel is out of date. The TVs have very few features. The in room phones are from the 90s. The whole place is pretty much from the 90s. The beds aren't stable/secure. If you sit at the foot of the bed the front end raises up. It's very odd and kind of dangerous. That could have been a unique problem to my room, though. The carpet in my room was torn and uneven. They also have notices talking about a commitment to "conserve and preserve." Basically they don't want to launder the sheets and towels every day. I like that a lot. But of course, the staff didn't stick to it. They changed my towels and bedding every day. I was there for 5 days; I got 5 new towels and 5 news sets of sheets. It just looks really bad from a brand of hotels that's supposed to be high end. My company paid for the room, but I'm guessing it was probably in excess of $200/night. I expect much better quality, all around, for that price. I'm definitely going to come back to Embassy Suites in other cities, but avoid this one if you can. read more

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