I have had the pleasure of doing business with Emerald Lawns and the owners Luke and Mary Hawthorne since their inception years ago. I smile when I see that I am customer number 14. Speaks volumes regarding their service, reliability, dedication, and attention to detail. They treat the lawn, leave me information about the job conducted and send me tips on how I can improve the look of my lawn on my own, and if I have and questions or concerns they are a simple phone call away. They treat us like family. I found out recently that they now assist with sprinkler systems. Your true one stop shop. We will be having them do some much needed work on our 15 year old sprinkler system in the coming weeks. Looking forward to many more years of an individualized customer service experience. Thanks Luke and Mary keep up the great work. read more

I've been using emerald lawns for years. I would never recommend anyone higher! Every time we move to a new location our lawn is in its poorest condition and emerald lawns is my first phone call to whip the yard into shape! Nick helped out with the army work infestation and the yard has never looked better. 5 stars to their entire team! read more

We have been working with Emerald for MONTHS and I cannot say enough how thankful we are of their time and service. Mike P was great at diagnosing our lawn and being honest about the state it was in. He took the time to sit there and go thru not only the concerns about my grass, but also my shrubs, plants, trees and how to manage weeds. Our lawn started out in a pretty rough condition and now we're finally seeing results from the aeration and treatments they have provided. Thank you!!! read more

I'm updating my review of Emerald Lawns. Recently I posted a review about the lack of service I received from Emerald Lawns. I'm proud to say the owner of the company contacted me via email to express his apologies and what he can do to make it right. I definitely appreciate the owner contacting me to resolve this issue. We had Emerald Lawns come out to service our yard. So we're giving it another try. Will keep you all updated. read more

Ryean and the Irrigation sector of Emerald Lawns took our antiquIted 15 year old system and brought it back to life for our 44 home community. Ryean is an expert and a complete joy to work with. He has helped transform our neighborhood back to BEAUTIFUL! Thank you read more

Tech spent more time setting in truck than working on my lawn Schedule is loose Appears didn't receive service paid for read more

I budgeted $2000. to get serious lawn advice and service back in April 22, but what I received was uncoordinated lack of service. This company is a joke! The salesmen is recommending service and never stepped foot on my property. prices were quoted for the entire yard, but they only treated the front. they would not adjust the price even after I had the text message where they admitted quoting the wrong price. Save your money! Don't be fooled by the website. They are money focused only! They are not customer focused and they have serious communication problems. Big mistake on my part! LTC(R), U.S. Army read more

I've had a few lawn services, and thus far, I've had quite a few disappointments. Overcharges, folks not showing up for service, and yet _still_ charging, and strangers actually lying in my lawn, making personal phone calls. I mean, some weird stuff. None of these things happened with Emerald, so... that's a plus. But, after months of service, and trying to get with the folks who sold the package to us to come through on their deliverables, we just weren't happy. In truth, our lawn looked _terrible_. Weeds all over, and despite contacting the office, and despite our tech coming out and giving us free re-treatments (a really wonderful benefit of this company! When they say they guarantee their work, they truly do!). Despite all the hard work, though, we were just left with a bit of a mess. When Jen came out to sell us the package, she went into detail about their molecular-green-weed-munching products, and how sometimes it could take _weeks_ for weeds to break down. For us, it seemed like nothing ever broke down. On top of that, when you're getting the hard-sell, all you hear about is how if you go with a company that combines both mowing services and weeding services, you won't get the bang for your buck (I can say that's the case for most lawn care services, as others had said the same). Since we switched, though, and combined service, we've been more than satisfied. A little less ($-wise) for the treatments, same or better quality products, and still green (and, now, weed-free!). I think it's important to note that Emerald Lawns doesn't mow, but they will give you a recommendation; keep in mind that the recommendation only mows a certain area, so it may not be useful to you, as it wasn't for us. In total, for a service that's going to run you at least $55 to upwards of $100+ in 8 different installments, you might as well find a good fit. It was our experience that Emerald wasn't, but they do do all they can to meet a customer's expectations, and in the service industry, we all know how hard that is! Still, it's something a customer can truly appreciate. --- 7/27 : Hey Luke, thanks so much for contacting me. I saw that you took a lot of pride in contacting customers, here, so I appreciate it. Look, there comes a point, at least for me, when it comes to deliverable services where... if things just aren't matching up, it's better to let go (try to find another service) than it is to continually gouge the company you're not matching up with for free stuff. If you know what I mean? I would feel terrible taking free lawn treatments until I found my happy. ;D Especially if it's something with my lawn being inordinately difficult! Yes, I think our records match up. Honestly, I thought you guys had come out for _3_ services, and then the tech set up _3_ (one on his own, two on Jen's recommendation), but I could be off on that. When you have more than a few things going on, it's easy to lose track of lawn events. ;D Regardless, though, every time I was able to share the situation, you guys always came back out to re-treat. Sadly, my issue was that even the re-treatments didn't seem to do any good. After reading your reviews, I'd venture a guess that people either LOVE your service (because the chemicals match up, and your staff are genuinely and generally very sweet, and even if it is sometimes difficult to get a hold of someone, when you do, you get quality service), or people DON'T (because the chemicals don't match the lawn's needs, or the weather is causing havoc with stuff, or what-not). It just sounds like EL's service is either a REALLY good match, or it isn't. For us, I'd say it just isn't. I really appreciate the offer, though, for the continued service. When a company is willing to go that far to win back a customer, that's really something in my book. For that, you've earned yourself another star. All the best to you and Emerald Lawn's in the future. Thank Buster for us! I think he really did try to give us everything we needed! read more

Emerald Lawns - Much appreciated response from owner. - Tree Services Near Me - Round Rock, Texas

We've been using Emerald Lawn services for almost two years. They provide excellent services and are very responsive to our needs. They also communicate with us before their technician comes out. read more

Emerald Lawns provides consistently great service. I've been a customer for over five years at my current home and my lawn always looks nice with very few weeds. Michael P. is very knowledgeable and always offers great suggestions for keeping my lawn healthy. His work shows that he cares about his customers. Excellent communication, customized lawn care, and fair pricing. Thanks for taking such great care of my yard! read more

Michael Morrison from Emerald Lawns has done a great job and goes above and beyond for every service! He really cares about his customers!

I wish I could write a review, however, the promised evaluation never happened. I filled out a request for an onsite evaluation. Received a call from Ed several days later (a Monday) asking if I received an estimate via email. I checked and there it was - for a full season of lawn care, approx $1,140. I told him I wasn't interested in a complete program, just an evaluation of possible invasive grass and treatment options. He told me he would come to my property by end of day. No show, no call. Tuesday comes and goes - no show, no call. Now it's Wednesday and I don't expect a response. Unfortunately, this is a prime example of what is an increasing problem with customer service. Often, businesses offering services would say "no job too big or too small". Now, it is more like "the bigger, the better" (read more $$). Small jobs are just not worth the time and effort and they don't care about the loss of potential clients. Update - Today (see Wednesday above), received several phone calls from different persons. A regional/sales manager did come to my property to discuss my issues and offer solutions. At least I got a response. Will make a decision and proceed from there. read more

We've used Emerald Lawns for treatment of our yard for over a year now and it looks great. After the snowstorm, we had Emerald Lawns come out and do an assessment of our irrigation system and they found an wiring issue with one of the zones. We were given two repair options and we opted for the more expensive option to avoid more issues down the road. Brad and Jake did an awesome job and completed the repair quicker than estimated. They also fixed our drip lines in the front yard that I somehow managed to hack holes into while doing yard work + set our irrigation schedule to better fit our watering needs. A++ all around - so grateful to have the system in working condition again! read more

Emerald as been doing my yard for a while now. They have areated my yard, treated it and mulched my beds, here is what i have to say: 1) Very informative - Luke (the owner) came out to my property personally and explained what was going on with my yard and how the program would work 2) Great service - they are almost always on time and always do a good job 3) Helpful - they alwasy give me advice, even when they can't help me with a particular problem, and never sell me something that I dont need read more

I was skeptical about Emerald Lawn because I used that "OTHER" company for years and I have been less than impressed after using the service for a considerable amount of time. I attempted to manage my lawn myself and had some success but only repairing damage done by the previous company. Ive been using Emerald for one year now and I am beyond pleased with the level of service and concern for their customers and pride each one takes in their job. My tech CJ is in a word is phenomenal! He takes absolute pride in his work and wants to see his customers pleased. I had some areas that I had been attempting to address and his recommendation has my lawn looking great. I smile inwardly as I compare my lawn to all my neighbors on my street. If you live in the NW give them a try and ask if CJ could be your tech...watch how your lawn responds read more

We had the worst crab grass and weeds when we moved into our house. We used another company for an entire year and it seemed our crab grass doubled. We decided to try out Emerald Lawns for the past year. Our lawn specialist, Mike made it his mission to rid our lawn of all the crab grass. It took a few rounds to start to see the crab grass start to die out. Mike was real determined throughout this past year and I will say he did a great job. I barely have any weeds left in my yard. read more

Jake IT#7217 provided great service of our lawn irrigation system today. I'd highly recommend him and Emerald Lawn

Today, Emerald Lawns performed an Irrigation System Check as requested. Ryean Colby, the irrigation technician, checked out my entire system. He walked each area with me in tow. I was very impressed with his knowledge of the system. He took his time explaining the issues I have in each area and with my limited knowledge of the way things work, all his recommendations made sense to me. He capped off a line for me and set it up for my future use. He showed me exactly what to do to put it back in service. That was great. He gave me an estimate for the work that needs to be done and, in my opinion, the price is quite reasonable. He also told me how to program my system to keep it running efficiently. I've been an Emerald Lawns customer for some years now and I really hate that I waited so long to try out their irrigation service. Ryean was very professional during his visit and I really appreciate that. I will be requesting the recommended repairs and I hope he is the one to do them for me. If you're in need of any of the services Emerald Lawns provides, I highly recommend them. read more

We live in a new development, and the lawns are not something the builder puts a lot of effort into. We are mostly on limestone, and the top soil they put down is minimal and not rolled down before laying the sod, thus, it is very lumpy and uneven. The weeds have also started to overtake the sod after just the first year. Emerald Lawns has done a great job for some of our neighbors, so we decided to try them. It's a work in progress, but they are very accommodating and eager to do a good job in making our grass beautiful. We recently had top dressing done by Israel and Salvador, and they did a very thorough job, hand spreading it along the edges. We are very pleased now and feel this was an important thing to do to help the grass to thrive. read more

Received free quote and accepted contract for weed treatment, fertilizer, and pre-emergent for the front yard only. Price was as agreed but they did not finish the service. My cameras showed they only treated one side of the yard. I called and the agreed to come out again and perform the same for the other side. They treated for weeds with did not fertilize the other side as evidenced by the yellow grass. The other side is as green as can be. The third call resulted in their claim that it had been and thus I have severed all future use of this company. Three stars for completing 3/5 of the job. I would recommend them if they just finished the job. read more

Have used Emerald for a few years now and have always been happy with the results and the price. Most recently I used their irrigation team to fix some issues with my sprinkler system and was thrilled with the results! Brad and Jake did a great job and were able to fix issues quickly that I've paid numerous others for! Finally found someone I trust to do the job right the first time! Highly recommend! Thanks guys. read more

Our sprinkler system was leaking and otherwise needed repairs and service. Ryean from Emerald came and identified all of the issues and fully explained everything to me. Ryean made the needed repairs, the system is in great shape now. Ryean was very professional and we are totally satisfied. I would highly recommend Emerald. read more

Israel and his crew did a fantastic job of aeration and top dressing our lawn this morning. Israel took the time to explain what they were doing. They filled in some of our low spots with the top dressing too. This was the first of many steps we will take to improve our lawn this year and they are off to a great start. Thank you. read more

I wish I had a before and after picture to show you what Emerald Lawns has done for my yard in a little over a year. I moved into a home where the backyard had been allowed to run to crabgrass instead of bermuda, patched here and there with rye grass, clover, and various pasture-like weeds re-emerging from the upset of a new-house build. Now my lawn is 100% bermuda, lush and green and even soft, and the occasional patch of clover or thistle can be pulled up whenever I see them. I now use them on just a maintenance schedule instead of fire-fighting a losing battle against weeds, and I'm so glad I chose them instead of even trying to do it myself - I wouldn't know what to apply when, and the proof for me is in the results. Always great at communicating, allowing discounts for paying in advance, and offering follow-up surveys to make sure they're still on the right track, I think this is a great lawn-care company. read more

Emerald Lawns responded to my request for lawn maintenance very quickly. A nice young man came to my home and gave me a quote. I was very impressed with their quick response, their assessment of my yard and price to maintain a healthy Lawn! read more

I had an emergency just two weeks before closing. Doug and Clayton did a fantastic job and fixed the sprinkler leak that happened after our freezing weather. HIGHLY RECOMMENDED!! read more

We have been loyal customers of Emerald Lawns for years and have been very happy. Today we had our very first visit for tree and shrub treatments because we suddenly have some problem areas that look really bad in our shrubs. The tech (named David Royce) arrived right when he said he would. He was very friendly and professional and listened closely to all of my concerns. He walked through my front yard and backyard and inspected the trees and shrubs. He pointed things out to me and explained what was happening and how he would treat it. I was blown away by how knowledgeable he was. He explained things in terms I would understand. He told me when the next visit would happen and what would be done on that visit. David Royce is a fantastic representative of Emerald Lawns. EXCELLENT Customer Service like that isn't something you experience everyday. Thanks David, for a great first visit. The Washingtons! read more

I have spent over $200 with this company. Their visits will be : your soil is compact, there is a lot of weeds, here is what I applied. Then next time, same observation. I see technician walk around just to do spot treatment. For a 7 weeks of span, no improvement at all, completely waste of money. I honestly think they don't care about my lawn problems, I'm just a number in their program to do applications. read more

Excellent company and knowledgeable staff if you ever have a problem they come right out. We started out with a brown yard now it's beautiful and green read more

Emerald Lawns - Our yard after using Emerald Lawn ! - Tree Services Near Me - Round Rock, Texas

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I have been very pleased with the service I have received from Emerald Lawns over the last 3 years. Most recently My technician CJ has been super responsive and has provided me with some great advice. I highly recommend them for handling your fertilization and weed control read more

This is one of the worst experiences we have ever had with a lawn service company. It took 4 emails and numerous calls to just arrange a specific day for a simple top dressing and aeration. Then, they still arrive at the wrong time or day while our landscaper was still mowing yard. Poorly managed, poor communication, unorganized and a just a really bad customer experience. Look elsewhere as Emerald Lawns just doesn't have their act together. You'll be happy you did. read more

I have lawn weeds and I asked emerald lawn to come out to take care of the problem. This is specifically crab grass that is very stubborn and hard to cut. The technician was informed to treat this specific weed and said he has a specific solution for it. After the initial treatment I asked him to retreat it two more times but it did not work. It turned a little yellow but came back. I called the office to cancel my service and told them why. The female staff told me it takes more treatment to take care of the weeds but I was not convinced because nothing changed after 3 treatments. She got frustrated with me and hung up the phone. Not only they didn't take care of my weeds problem but was also rude and unprofessional. I wish I didn't waste my money for nothing. read more

Couldn't fix my master value, Broke another zone or unknown why it is not working. Do not trust Brad Luckie, he is nice but he may not know the electrical part of troubleshooting,. he is more of a pipe fixer or plumber. Will never to business and have lost business to our whole HOA community. Just got fees with more broken irrigation. read more

We've been a customer for well over 5 years. The first 3 years were great but beginning last year, service really slipped. My lawn filled up with weeds and the Bermuda thinned out considerably. I had them out for several reapplications but it didn't help. The techs routinely told me it's because they used safer, more organic treatments. Also, over had their shrub and tree services for 3 years. This year our last treatment was in late March and nothing was noted. The 2nd week in April I had to dig up all my box roses due to disease that our local nursery (McIntires in Georgetown) said we're beyond treatment. Emerald treated 2 weeks prior and didn't say a word. That was unacceptable. We cancelled and switched to Real Green. I'm already seeing improvement and their service has been incredible. 5 year customer - GONE read more

I never really saw any amazing results from spending the money over the last 2 to 3 years. Nothing spectacular happen. Paying for recommendations of aeration and topsoil and still nothing special. But what I can tell you is don't cancel your service for one year and think that it applies to the next. Because they renew the service every year. So I got bill In the mail that I wasn't expecting during the whole Covid time frame. Offered this amazing new rollout of having irrigation services where they send you an email and ask you if you're interested in doing it and of course why would I not get a bid and make sure that my irrigation is working properly. I wasn't told there was a charge until after the fact. Granted the guy was really nice and Was accommodating with the cost. It just seems like you're constantly caught off guard with unexpected bills. read more

We should have gotten this service a long time ago. We had a lawn service - mowing, etc. But lawn mowing services don't necessarily take care of the health of your lawn or even warn you about problems. And because we had a lawn mowing service, we didn't inspect our lawn on a regular basis. Our lawn was almost dead. It was our second lawn. We had brought in yards of good quality dirt and pallets of healthy sod. We decided to give the lawn one more chance with Emerald Lawns. The turnaround in two months is pretty incredible. Our lawn is truly emerald. We still have some bald spots but they are growing in. The service is comprehensive: fertilizer, pesticides, herbicides. You have to cover all bases for a decent lawn. And the pricing is completely reasonable - especially factoring how much time and water the service is saving. We used to drive through the neighborhood wondering what the heck was wrong with us. We are intelligent. We read. We know to do soil samples. But we couldn't get the lawn right. Now our lawn looks just as good as anyone else's lawn. read more

I've Dealt with Emerald Lawns for years, and they've generally done a good job. But they continue to grow and totally lost their personal touch! I've had issues with crab grass the last few years that they haven't resolved, I called this morning and asked to talk with Luke Hawthorne and she said "No I couldn't, I had to talk with Eric, and he'd call me within 3 days! I had to work my way up the chain"! Getting too big for their britches, as my Dad used to say!! read more

Korey Came out to take care of my Aphids, and he was really good. He took the time to answer my questions, and wasn't irritated with me for trying to get overly involved! He was very pleasant and I was glad to hear that I'm on his route, hope to have him or someone as good as him in the future. Korey did an excellent job!! read more

Great job and customer service by my technician Justin. Called to ensure appointment time was acceptable. Provided hands on tips for a healthy green lawn. read more

I want to commit on Ashtany (sales rep), John (aeration tech) and Cristian (law care tech). Each of these individuals has been knowledgeable, polite and courteous. They each spent as much time as need to provide me with caring and professional service. I recommend Emerald Lawn if for no other reason than these three super individuals. However they do not give an ETA and their Billing Dept, needs some major improvement. read more