FIVE SOLID STARS Emerald Valley Auto Sales is the best , my review is based on the quality of cars and great customer service, I'm driving my third car bought from them, and all the cars I've bought were in great condition and unlike most used car lots, they tell you everything you need to know about the car,Randy and Robin are wonderful, I was introduced to them by a trusted mechanic ( warren Secord autos) and haven't looked anywhere since..Emerald valley auto sales, are reliable,trustworthy and very friendly.. I feel so lucky to have found them read more

Emerald Valley Auto Sales - My recent car from Emerald valley autos - Car Dealers Near Me - Des Moines, Washington

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I read the previous review and have to say, our experience was completely different. We've bought three cars from Randy and Robin at Emerald Valley over the past several years, because they've been completely great to us. We've also sent several of our friends to them because they've been so easy to work with. (That said, one of the three cars we bought was problematic. A bit of a lemon. Hence the four stars. But they fixed it, and we haven't had any other problems.) We go through cars like other people drink water. We're pretty picky, and grow tired of cars after a year or so. We're getting ready for our annual car swap, and will definitely go see Randy before anyone else. He's got our business. read more

The owner of this place is just down right rude. Young single income family looking to buy a second vehicle. We need something somewhat reliable at a FAIR price. A 1985 civic wagon caught my eye on craigslist, the price was high at $2,500 but I watched the ad for about 2-3 months and the price came down to $2,000, still high in price but it looked like it was worth checking out. I get down to the dealership yesterday and the ad was pretty accurate, quirky 29 year old car. I took a test drive with a real nice younger gentleman. While driving I heard an obvious, loud, clunking coming from the engine/transmission when driving at lower speed and less so at higher speeds. It was not a wheel bearing or a cv axle. Still drove pretty well and I still liked the car. I would buy the car for the right price, not ($2,000) I talked to the woman who took my info and said she would have her mechanic take a look at it first thing in the morning, they were closing so he could not look at it then. Today I never got a call back, tried calling a few times, left a message once, and finally got a hold of the owner. He knew who I was and said his mechanic didn't get to look at the car but he (the owner) knew exactly what the issue was. The transmission was going bad. Why was this not in the ad?!? With a $2,000 asking price the 29 year old civic should have been in tip top shape! He said he wasn't going to fix it and advised that whoever buys it doesn't fix it till it dies completely, cause these transmissions are super cheap and easy to fix and his mechanic could do it for $600-$800 dollars which is 30%-40% cost of the vehicle! I said i still liked the car (cause I could fix it myself and make it worth while) and would like to make an offer, tried to talk more about the car but rushed me to make the offer and get off the phone cause he had two customers sitting in front of him. I offered $900 for a 29 year old civic with a bad transmission and he laughed at me. Apparently he paid more than that and snidely wished me "Good luck out there" and hung up the phone. They lost a potential customer right then and there. Good luck out there Randy. read more

This place is still in business, they never shut thier doors. The state did put them on a probationary period for what they did to me (read prior review). Idk how people are giving them 5 star reviews. They sold me a dangerous car for my teenage son... so just imagine what they do to the cars, aside from lying about the service and maintenance and clearing the codes. I ended up being out a few hundred for the diagnostics, from a Ford dealer, but much better than having a dead or injured kid because they rigged the brake system. Buyers beware. read more

Bought a vehicle from this dealership, seemed a bit too good to be true at first. Bought a 1998 Dodge Neon, the second I get it off the lot, it starts leaking oil, after I test drove it and saw that it was "fully inspected". The owner is very rude and very threatening, I almost had to get he police involved. The first thing that he did when we politely approached him at the dealership to get repairs, was start making fun of my stepdads race, cause hes from the UK. Blatant racism and threats, then still tries to charge me for repairs. The owner hung up on us when we tried to call him, and they refused to provide the "Certified" mechanics number to look up to see if he really is certified, which they literally said "Oh, we're not sure if hes certified" though clearly stating on the webpage for this vehicle that every vehicle was fully inspected by a certified mechanic. I would not recommend this dealership to anyone. I'll be honest, at first I thought it was a dream buy, but after clearly being tricked, manipulated, insulted, and saying you didn't notice that it leaked oil, even though after driving it for about a mile, if any gunk built up over the leak got pushed out, then it starts to leak again, which would explain why it didnt leak at the lot, even if they did have oil in the car. But a certified mechanic should have run the car for long enough to make sure that there wont be any issues after someone drives it off the lot. Otherwise you cant really certify that the vehicle is safe for the road. The vehicles gas tank was so empty when I tried to take it for a test drive, that it was literally about to run out of gas, I got to drive about 3 blocks, then turn around to come back so we wouldnt break down on the road. Which indicates to me that they didnt want it to drive for long enough to loosen the leak and have it start leaking before someone pays for the vehicle. Its left a hideous oil stain at my apartment complex which is a pain cause it feels so rude to my neighbors to have it leaking out all over the pavement. It leaked so quick and so bad that about a quart or two would be gone in a night, easily. Every time you park this car for even a short amount of time, all the oil will be leaked out. So its not really something you could have missed. I will add though, that the guy who sold us the car at the dealership (wont disclose name for privacy) was quite a great sales person, was amazing to work with, and I could tell that he didnt really agree with how the situation was handled, but it wasnt his fault, he was very kind, and helped every way he could. Even staying to talk to me after the owner swore and walked away and said "You handle this". Don't say you havent been warned! read more

We are from Germany and started our roadtrip through the USA in Seattle, therefor we looked for a bigger car. Bought a big van at Randy's and Robins shop. They were very friendly and everything worked as it should, no problems at all. The title took a while but we wanted to start our trip so they offered us to send us the title to the place we stay when it will arrive. This also worked perfect! We are very happy we bought our car there! read more

Dove the car over a 60 mile commute for a year with out any problems. Ended up trading the car in for a new car at the Honda Dealership and got the same trade in value that I paid for the car. Thanks again Randy! read more

My family had a particularly disturbing experience at Emerald Valley Auto Sales. We interacted with a dealer/salesperson name Randy who was quite charming on the phone but showed-up very differently in-person. My wife, a friend, and I travelled from Seattle over to the lot on Black Friday (of 2013) to view, tryout, and if all went well, purchase in cash a '87 conversion van. When we arrived, we were happy that Randy was available to show us the vehicle. During our interactions with Randy, we felt attacked, insulted, and altogether like we were in a hostile environment. Randy repeatedly cut us off while we were talking and he seemed incredibly irritated that we asked questions about the vehicle. When we asked to perform a test drive on the vehicle, he insisted that he be the one to "take it out" and explicitly asked us to commit to buying the vehicle BEFORE we got behind the wheel. When we responded with no and said that if we were still interested after a test drive we would like to get $500 off the ticket price, he yelled "then we're done here!" It was truly the oddest experience I have had as a consumer. Moreover, it was just an awful experience to have with another human being. This could have been an isolated incident; maybe Randy was having a bad day. As a consumer, I want much more in terms of customer service than it seems Emerald Valley Auto Sales can offer. read more