Relatively quick turn around. About four weeks to complete the body work after my accident. They…read moredid a decent job blending the paint too!

Horrible customer service. This is a body shop that can't match paint color. They don't fix the…read moreproblem they just ignore your calls/texts/emails. Henry the director was supposed to be working with me after Tyler the manager was extremely rude. After my jeep was painted wrong a second time Henry avoided my calls. I now have a two tone jeep. They even painted the cowl on my jeep to try to make it look like it matched and I never authorized that. The frame is darker than the rest of my jeep now. Very disappointed.

Advertise 11,500 for car . Once they tap on all there additional fees it's almost 13,000. Don't buy…read morefrom this dealer in my opinion .your getting took.

I reached out to discuss my deductible via phone with Joe and he placed me on hold for greater than…read more10 minutes. I then hung up. Joe later had the nerve to unapologetically text me about my car being ready and never apologized for the extremely long phone call hold. Unfortunately I was never told upfront that the full deductible wouldn't be covered..... Why did you copy and paste the exact same message Adam to my response?? Did you not take the time to write a new script?

The absolute best! I was very upset with the damages to my car and Tyler was great. He explained…read morethe work, the cost for different options and the time needed. Tyler even went out of his busy schedule to give me a ride home. The whole staff really care about the quality of the work and making the customer happy-and your car! As one of the reviews stated, "simply the best". Thank you to Tyler and Michelle!

I drove out to their shop to get a quote to repaint my tailgate. Next day I received the estimate,…read moreI replied to confirm to go ahead with the project. No response. I followed up with a call and they said they would call back with a schedule. Never did. They wasted my time.

3,generations received excellent work, reasonable price , prompt service . A man of his word…read more Myself, my daughter and today my 23 year old grandson all had the same experience with MATRIX. 8 & scotia. ! 3133459000

I absolutely loved the service I received from Jay and his crew at Matrix Auto Collision. I had an…read moreaccident where I had totally messed up my door. Matrix worked with me and within my budget to totally replace my rear passenger door. They did an awesome job and I am very pleased. If you ever need collision work, Matrix is the place to go!

Satish, Rusty and team have my full trust and support. I have taken my Mini Countryman to…read moreMotorwerks multiple times and the difference between Motorwerks and Motor City Mini of Southfield is night and day. Motorwerks is a class act, providing only the services your vehicle needs with professional and punctual communication throughout the process at reasonable prices. Their competition is rude, condescending and always trying to upcharge for services your vehicle doesn't need and overcharging for the services it does need. I recommend any Mini owner in the area to bring their vehicle here.

Rusty is the man. Can't thank him enough for a the great service on my model 3 Tesla. Gave him call…read more& within the day issue was resolved. Any car repair/ Maintenance this is the place no hesitation.

So we brought our car in to get the estimate and approval from the insurance company. That part was…read moresmooth till we got the date to return so they would have time to get the initial parts ordered and free space for our car. We brought it back and it seemed service was going to be smooth till the first date our car was going to be done arrived and we called and suddenly the app was updated and our date moved. Upon talking with the person who we were told was handling our claim one of the parts just arrived so the car was going to paint and would be done in a few days, this was Wednesday and the car was to be done Friday. Well she failed to mention in that call they also had to order a headlight bulb and ballast, which we told you hers was flooded due to the accident and needed to be replaced, and that would not be in for another week. We did not find this out till we called on Friday to setup a time to pick up since my daughter was coming from Grand Rapids and we had to give her rental back. It was then we found out the car would not be done till the following Wednesday, so this was the third push back with no call. Our rep was blamed since she was home sick and no one was watching her cars. Finally picked it up on Thursday, car looked okay. Body lines were close and parts were blended okay. Not overly impressed with communication, they admitted they don't update the app they use often, and organization of everything is very poor. Don't tell me you are ordering parts and getting things ready while we wait for our start date and none of that is done. Update: I guess it really should be no surprise that nobody from Management or that location has reached out at all. Communication never was their strength.

Had some front and rear damage from an accident and they gave me my car back better than when I…read morebought it. Constant communication and updates. Easy to deal with between them and insurance. Had the car back a day after last parts arrived. Highly recommend.