We brought my 6 month old FULLY vaccinated puppy here today in attempt to get him some help. Since 10am he has been super lethargic, vomiting yellow bile x 10 (not kidding), won't eat won't drink, and limp. Wouldn't take even his favorite human food. Mind you, we just moved to the area. First, I'm an RN. So I get this whole "emergency thing", lots of ppl waiting, it's a Saturday. I don't expect to be in and out. Pets are no different when it comes to wait times. But what I do not like was not even a tech came to check him out or ASSESS. We only ever saw the reception staff. They had us wait in my car, he vomited 6 more times. We called 3x for help as in towels, water, in the span of 3 hours of waiting in my car in-front of the building as they suggested. It was mentioned, "maybe he got into a plant?". My husband mentioned how about Parvo, still he wasn't taken seriously (maybe bc my 6 month old Puppy is fully vaccinated?). Well, after 3 hours of waiting in our car, we drove to Freddie's Urgent Care and Pet Hospital in vista. They were able to at least send a tech to lay eyes on my puppy in the car, and after a rectal exam in the car, turns out he has Parvo- total of an hour. Now he is there overnight. I'm so glad I trusted my intuition and left this place. What's sad is they never called to bring him back or even check up on us since we were waiting in the car. I'm not sure if they think we're still waiting outside as I write this....since they did say they had a 12-16 hr wait. I mean I get emergencies, but at least assess your "patients" first. The reception staff was indeed nice, but if I could provide one suggestion to the owner, please hire enough staff to be able to assess your patients, like triage you know? I'm afraid if we kept waiting in the car, my pup would be worst off. read more

zero!! i took my small pet in for lethargy, diarrhea and discomfort. they did xrays only to tell me she has severe arthritis (which is expected- because she's 15 y/o). our discharge instructions concentrated on her arthritis ( i have my pet on cbd cbd knowing that she's older and of course needed this)--- i then asked what about her lethargy and diarrhea? the tech apologized, went back to speak with the vet, then came out and provided us medication for her gastrointestinal issues!!! this is horrible. they did not listen at time if assessment and besides that the intake coordinator was unprofessional and not kind. today i went in to ask for a refill on her meds and was told they are not a licensed pharmacy- unable to provide a refill- my pet would need to be seen by the vet including the fees that come with it. as i was waiting a poor woman walked out with an empty kennel, crying ( she appeared to have just put her per down. nobody from staff offered condolences as she walk out the room in tears. the 2 girls upfront remained on the phone and said "goodbye as she walk towards the exit to leave!! unbelievable! i got up and hugged the lady in tears & asked if there was anything i could help her with... she kindly responded no, thank you. as she walked out she got a "goodbye from behind the desk!! so unempathetic and disgusting!! do not, i repeat, do not go to this er in temecula. i can be reached via email at nichellearana75@ gmail.com if anyone has a question- because what i have declared above is true--- and there needs to be change! shame on you emergency room temecula- get your 5h1t together!! nichelle read more

This I'm my first time reviewing any place online, if I have a bad experience I just keep it to myself and move on but this was just extremely frustrating. A couple months ago I got home from work to find my dogs face extremely swollen as if there was a big water balloon under the skin i rush him to this vet because I've came before and was taken care of and treated with mutual respect but this time was not good I come in at 4am and there's only one other person waiting for there dog I tell the male receptionist what's going on he says okay and gets me checked in after waiting around 30 minutes I'm asking what's going on and when will my dog be seen he explains it's going to be around 3 hours which I don't understand cause at this point the other customer has left and I'm the only person in the building he refers me to a different vet we call and they say there busy and it will also take 3 hours i ask if there's any other places we can call and he says no, so I start looking for places online and find one in Redlands I take him there and someone rushes out to take him after 5 minutes of me waiting cause there receptionist says he's obviously in critical condition it turned out to be a rattle snake bite costing me 10,000 over the span of 3 days of aggressive treatment and anti venom if I could of gotten him seen sooner it would of saved me from spending all my money I had saved leaving me with nothing and having to put my dog thru unnecessary complications this is why I give a rating of 0 stars for having no compassion and being unprofessional read more

**Review of Emergency Pet Clinic of Temecula:** I want to express my deepest gratitude and profound appreciation for the exceptional care provided by Dr. S. Stenseng and the entire team at Emergency Pet Clinic of Temecula. Recently, we faced the heart-wrenching decision to euthanize our beloved 12-year-old dog. Dr. Stenseng went above and beyond, not only in providing medical expertise but also in offering compassion and understanding during this difficult time. Dr. Stenseng took the time to thoroughly explain all treatment options, patiently guiding us through each decision with empathy and clarity. Despite the emotional pain, Dr. Stenseng ensured that our dog received comfort care and that our family felt supported throughout the process. The entire staff at Emergency Pet Clinic of Temecula demonstrated exceptional professionalism and kindness, making an unbearable situation a bit more bearable. Words cannot fully express our gratitude to Dr. Stenseng and everyone at Emergency Pet Clinic of Temecula for their unwavering support and exceptional care. Their dedication to animals and their families is truly commendable, and we will forever cherish the memories of our dear companion, made even more special by their compassionate care. With heartfelt thanks read more

the reviews for this scam on their page on google are fake. not only should they take down the EMERGENCY part of their sign but they should be prosecuted for fraud. i went with a friend to take his dog in for unknown illness and they were quick to take the dog in,( excluding us ) so they could fill out the take, i mean billing paperwork. after about 45 minutes they told us we could pay and take the dog home that even though their x-ray machine didnt work and they couldnt do other testing the dog had a blockage in his chest and probably wouldnt survive the surgury and should be put down. i am not a doctor and neither are vets but i dont charge people $800 to kill their loved ones. the nerve to call yourself an emergency vet when all you do is guess what sounds medical and bill like you know what you are doing. we took the dog to another vet who took an x-ray and made a real medical diagnosis, and after pescribing some medication and giving him a starter dose in the office saved the dogs life. i STRONGLY urge you not to take your loved ones to this horrible place. by the way their idea of open 24 hrs. is for you to place your loved one in the large green drop box in back of the building, after your credit is approved to make a pet deposit. read more

If it's critical, RUN (very!!!) FAST and very far away from THIS colossal cluster of inept "professionals." It's a bait-n-switch game from the get-go that preys heavily on your true love and concern for your pet. Then, once they have an enormous chunk of your money safely secured in their coffers, they jack up the bill (two fold +) and THEN tell you that YOU have to transport your critically ill pet to ANY other facility first thing in the morning because they really only function in the 'dark of night' ... like the true money-sucking vampires that they really are. Shame on you Emergency Pet Clinic of Temecula! Never, ever, ever again! EPC staff, please go back to veterinary and/or vet-tech school and then take a very intensive course on professional ethics when dealing with a pet owner! Folks, if your pet is critically injured or critically ill, you need to seek out an emergency care facility that can take on the task from start to finish. Don't waste your time and money (or risk your pet's life ... like I did!) on this ridiculous facility ... unless your pet has nothing more serious than a hangnail. This clinic killed my dog! read more

This is directed mostly at Taylor B. and gives insight to the bad review of Emergency Pet Clinic. I went on to write how well my pet was treated at this hospital and to thank them for their tireless effort when I came across Taylors review. I happened to be in the lobby this sunday morning when Taylor was there. She was causing a scene and screaming at the front office as well as bad mouthing the hospital to us other customers. She was obviously tweaking on some drug. One customer askedher to sit down and shut up and she screamed at her. I fully understand why she was asked to not come back and I suspect it takes a lot to tell a paying customer they are no longer welcome. The funny thing is the vet explained how difficult the case was and how they went over and above to save their puppy. One of the nurses even brought her own dog in to donate blood. The ultimately made a most obscure diagnosis although he wouldnt tell me what it was due to confidentiality. Funny how the mean people see the world. These people busted their butts to save her dog and this his how she replies. Shame on you Taylor you dont deserve a dog. read more

I can't thank the team at EPIC Emergency Pet Intensive Care enough! My dog, Sapphire, went into labor unexpectedly we didn't even know she was pregnant! She's our only dog, but she had escaped once, and we had no idea she was carrying a puppy until she suddenly went into labor. Unfortunately, she had only one puppy, which got stuck, and it became a life-threatening emergency. It was late on a Sunday night, and EPIC was the only place open and willing to help us. From the moment we arrived, the staff was attentive, compassionate, and incredibly supportive. They worked with me through the entire process and made sure Sapphire got the emergency C-section she needed. If it weren't for them, she wouldn't have survived. Every single person we encountered was kind, patient, and professional they truly care about the animals they treat. Even though it was a stressful and emotional situation, their kindness made all the difference. If you ever have a pet emergency, I 1000% recommend this place. They saved my dog's life, and I will forever be grateful. Thank you, EPIC! read more

We had a small ferret who had seizures that recently became more extreme. We tried so hard to keep him with us because he is family. Recently we spoke to a humane society saying if need be they will put him down for only 25$. Jus last night he thrashed in pain screaming, and we knew it was time. When i called they initally quoted me over 100 for the put down and the consult. Which isnt terrible considering i have seen higher bills. But i explained that i don't have that and that there is nothing at this point to do for him we just want him out of pain. The lady spoke with the dr who agreed to drop the consult fee and jus pay for the put down of only 27$ being that he is such a small animal.. and i want to say thank you for that. He suffered so much recently and to watch him in that state broke my heart, and im greatful that they went out of there way to work with us as to make it easier for both us and him. read more

Today We had to put our beautiful CJ down. I was distraught and unsure about the process. Dr. Kim DeLaPeza and her staff made it as easy as it could be under the circumstances. They put us in our own private comfortable area and told me to take my time with CJ. We both were scared. When I was ready Dr. Kim DeLaPeza came in and she was so sensitive and compassionate and loving, something I have never seen from a doctor. Dr. Kim DeLaPeza walked me through the process putting me at ease as she petted CJ saying sweet and kind words to him. Thank you Dr. Kim DeLaPeza ! I never wish for someone to lose a pet our loved ones, but if you find yourself and your family in this situation I highly recommend this Pet clinic and Dr. Kim DeLaPeza and her staff. They made such a horrible experience as easy as possible, thank you and God Bless you. read more

I just spent 9 very difficult hours with temecula emergency pet clinic. Dr. Deming and staff are all amazing. My golden retriever was having a very difficult labor and delivery of her pups. Dr. Deming made sure to listen to our needs, made sure we had all the information needed to make decisions and allowed us to make our own decisions with out judgement. We were not able to spend thousands of dollars on surgeries so she worked with us throughout the night and delivered the pups and saved our momma dog. Unfortunately not all of the pups survived but we walked out with two amazingly healthy puppies and a happy momma. I cannot thank them enough. Without their help we might have lost them all. She went above and beyond her job that night!!! read more

Almost killed my dog. Gave me someone else's test results for a dog that were months old. First I called them and they said he tested negative for PARVO then they send the email DAYS LATER with the results which were for a different dog whom belonged to someone else entirely. Then of course they refused to refund me for the PARVO test THEY NEVER EVEN GAVE HIM and or to see him again to. This is the worst place I have ever dealt with in my entire life and they need to not be in business. They are horrible. Please beware They DO NOT care about your pet. They will price gouge you, mess everything up , leave you hanging, basically steal your money and your pet will be left suffering for days like mine did. read more

Worst vet ever!!!! I came in as an emergency patient for my dog, they kept trying to add on things my pet didn't need. I agreed to lab results with a promise that these results would come in 2-3 days. It's now a week later and still no results!!!! They keep beating around the bush and I spoke to a manger today and she claimed Just because I didn't do everything they suggested that I would have to wait even longer for my results!!!! I ended up taking my fur baby to another vet and they had results immediately!!! I will be fighting for my $ back!!! I will not stop here and I will take this as far as I can. This is not over!! Very inhumane pet place!! Don't take your pets here!!! You will regret it!!! read more

I tried to give this er vet a second chance when I brought my cat here after being attacked by a dog, and go figure there's still a shitty as I remember they barely do shit for your animal and want to charge you an arm and a leg $875 later my cat was sent Home with an x-ray and exam done some antibiotics which I had to complain about and they didn't even clean and dress the wound and my poor cat came out crying the same way he went in these people are efing ridiculous and crooks! Don't do not I repeat do not bring a pet love here they don't give a shit about anything else but how much money they will make off you!!! read more

Really good care. I went in because my dog is diabetic and her blood sugar was extremely low to the point of seizures. When we took her in she was seen immediately even though the place was super busy. They checked her and gave her a diagnosis. What she needed was way out of our budget and when I told the doctor (Lonny) that I couldn't afford it he asked what my budget was and worked with it so I could still get my dog the help she needed. They are all super nice and helpful there and it's open 24 hours which is super convenient. If your pet needs something I 100% recommend coming here. read more

So beyond thankful for this office. They were so kind and caring towards us and our sick cat, Chase Elliot, and were ready to help. They immediately took him when no one else would and were in contact with us every step of the way. They made sure to do only what was needed and were very kind. Their prices are reasonable and worth every cent, as these people truly care about animals and making sure they get taken care of. Thanks to them , Chase Elliot is going to be okay. read more

last few peoples say same thing of my experience, couple times i'm using this clinic and service, my friends too. docotors no caring my pet dog. I brought my dog for hurt leg. Crying like something pain. Like the ladies reviews below says, stay away. continually bad clinic. will not recomend to use it. always seeing new staff and drs concerns me why they dont have same staff and drs. ladies at the door not compassion. i wish better service here. i will find better vet read more

The staff and doctor were very sensitive, compassionate, thorough, and patient. They attended to my cat immediately. I could not have asked for a better experience considering the circumstances. It was a heartbreaking situation and decision for me and they all made me feel as though they genuinely cared. I appreciate service like that and if I ever need any pet emergency services in the future, I will definitely go there and also refer my friends. read more

I took my 6 months old beagle QingQing with a critical medical condition to their emergency hopital at 5 am Friday morning. They immediately sprang into action and saved my dog who was going downhill quickly. We can't thank the staff and Dr. Fang enough for their dedication, compassion and outstanding medical care. We are so lucky to have such a great emergenct medical team to take care of our pets in our community. read more