My wife and I were first time customers of Driven Automotive. We recently moved to the area and…read morewere looking for a professional automotive mechanic to build a relationship with. Driven Automotive exceeded expectations. The barometer for me is always customer service. From the first impression, service writer Steve Lee knocked it out of the park. I requested service on my vehicle on short notice and Steve was kind enough to place me on a waitlist. Not expecting a call back, he did indeed and squeezed my vehicle in the next day. The Driven Automotive facilities are modern, well maintained, and make it obvious that customer impressions matter to them. Steve conveyed clear understanding of our maintenance needs and gave us clear expectations. Ultimately, Driven Automotive didn't try to upsell me on service not readily needed and provided solid advice and guidance on potential future service. The credibility already established from the first phone call gave me confidence that Driven Automotive are pros interested in letting their work product and reputation be their greatest selling point. We were really impressed and planning to be loyal customers moving forward with all our vehicles!

Super awesome staff! Very kind and went above and beyond to help me out. Thanks guys! I appreciate…read moreit!

Update: As one could view, I was offered an email address to…read morereach out to which I did... I did not hear back from anybody, however... I reached out to my credit card company who also spoke with Christian brothers and they reverse the charge. Christian Brothers advertises free estimates. So don't make the mistake I made, if you know what the problem is, ask them to give you a quote you don't have to take your car over there for that estimate. I am bummed they didn't come to this conclusion before I left their shop, and that they were willing to charge me almost $200 for giving me an estimate in the first place, but I am very grateful that they decided to do the right thing... I thought you should know.

Charged me for an air conditioning diag and sent me to dealer anyway. Joke! Will not recommendread more

They are awesome. Everyone is dealt with is extremely professional and able to explain what's…read moregoing on with my car. After they did the diagnostic tests they explained what needed to be done and what should be done. I'm extremely pleased with their work. Also they offer shuttle service picking me up and taking me home. WOW I highly recommend Christian Brothers Automotive

We took our Porsche Cayenne in for an oil change. We have taken in before with no problem. This…read moretime when my husband left a message came up that said "Oil limit above maximum" my husband called they said to bring it back. The service guy said they thought it was a turbo which 9.5 to 10 quarts our car takes 7 quarts. My husband took it back and the same message came up "oil limit above maximum" my husband called back and was told they would call us back and never did. It cost approximately $160. We took it to Porsche which they determined there was too much oil and removed it all which we paid $250. I would not recommend this place poor customer service.

Had multiple quotes on my Ford econoline e350 AC compressor replacement that had gone out. I knew…read moreit was gonna be a pricey one and Buss came in $800.00 less then many more well know spots in the treasure valley. They were great for communication and scheduling. Fast turnaround on the job. What made me most pleased was that I told them to change a part and they were very honest and said save your money it was not needed. Most places would of took the money and ran. To add the most important part, they support veterans. I am very mechanically inclined but for all my needs I can't handle I will be a returning customer. Dominic Pirozzoli

This is the best auto shop I've ever dealt with. Their work is excellent and their prices are…read morealways better than I expect. They give a military discount and are obviously proud of their military relatives. They really impressed me by saying I DIDN'T need an expensive engine repair that they could have easily talked me into. It's something you'd normally get fixed, but this is an older vehicle that doesn't get much use so they told me to save my money since it wasn't a safety issue, it wouldn't cause a cascade of other problems, and I could fix it for the same cost later if the problem got worse. So far, they've saved me $1000.

My experience Brandon Woodhouse at Peterson Toyota was great. He was easy to work with, picked us…read moreup at the airport, and had me in and out of the dealer in under 2hrs. The truck purchased was exactly as described and again Brandon was great to work with in this purchase.

2 issues, 6 trips to get it fixed at this dealership this year. They have no quality control, no…read moreaccountability. They had three times to get this right and on the third time they give it back to me with a cord bolted between the seat and the floor and a caution light. I asked the service manager who does quality control you give customers cars back with caution lights on when they're coming out of the service department. The service manager said we just pay the kids to drive them upfront. I think we've identified where the lack of standards start, if I was the manager, I would pay 20 bucks to the kids if they found a caution light on to make sure we don't give our customers cars back with caution lights on. Again no accountability no service standards no quality control.

I have never experienced the levels of disgruntled unprofessionalism, gaslighting, and general…read moredisdain for the customer as I have at this shop. I took my Infiniti M45 in for an alignment and was told it needed upper and lower tie rods. I usually do not let others work on my car, but I decided to take a chance as they offered to redo the alignment for free once the work was done. I was also told I'd get a 15% discount on this order. The day comes around when I take the car in to have the job performed. The receipt was extremely vague and the 15% discount I was promised was not on there, but I was told the job was more difficult than expected, and they claimed to add some other discount on there, so I paid it and went on with my day. 2 weeks later, I was doing an oil change on my car when I took a look at the boots for the new tie rods. They were covered in tape and some sort of grease. This didn't sit right with me, why would I replace some parts and then botch a fix for the boot to cover said brand new parts? And on top of this, absolutely none of this was communicated to me. I called them on the way home and asked what happened, the employee was confrontational and basically told me "there's no liquid in a tie rod, it can't possibly be related." I told him the boot has obviously been tampered with in some way, and I want them to look at it. After bringing my car down yet again and waiting about 90 minutes, they called me to tell me the steering rack had a small leak, which was causing the boot to be wet. I was aware of the steering rack leak and knew it was minor, so I asked why there was tape and grease on the boot. Eventually the manager told me they had cut my OEM boots to replace the tie rods, and simply taped them back together instead of replacing them. He told me there were no boots in stock, which is why they didn't replace them. He also made sure to tell me he didn't charge me for boots. My concern is not a word of this was communicated to me. And why would I want a botched boot that's supposed to be protecting my new parts? They offered to put new boots on for me for only the cost of parts, and said it would be $70 per boot. They're $40 a pop straight from Infiniti, so I have no idea where the hell they're getting that price. I told them I would consider my options. Today, when I called, I got who I believe was the main store manager and he was extremely rude and confrontational. I asked if I could provide my parts and they install them (even though I shouldn't have to pay for something THEY CUT OPEN), and he laughed at me and accused me of trying to get free parts and labor out of them for nothing. This is post being offered the exact same deal the previous week, so it caught me off guard how hostile he was about it. He also told me this is a normal practice, resealing the original boot. I have never ever heard of this being the case. Every time I speak to the store, I am told different information. So now I'm left with two options, pay $140 to have this store replace something that they sliced open on my car (and are worth $90 straight from the dealer, mind you), or do it myself. Completely unacceptable, I wonder if they would've done the same on their personal vehicle. The most frustrating part of this to me is that I never even would have known if I didn't do work on my own car. Any normal person would have just had boots that are not up to standard, which will cause a premature failure of the parts I paid to replace. TLDR: Had tie rod ends replaced, the shop sliced the boots open and "repaired" them with tape without communicating any part of this to me, put Chinese trash parts on, and endangered my life by incorrectly attaching steering components. Do not take your car here. Edit: So, after taking my car to a good shop to get my car fixed correctly, I learned Tire Choice not only put Chinese shit parts on my car, they didn't put in the cotter pins. So my steering could've disintegrated at any time. Fuck you Tire Choice, for endangering my wife and I's life with your lazy incompetence.

Didn't even do an alignment and charged $137!!…read more Had to go get there work doubled checked and look at this ALSO they dated the paperwork 14 years ago ridiculous.. Got the before numbers printed out after Tire Choice did an "ALIGNMENT" if you can call it that

After moving to idaho I needed to remove my out of state license plate. However the bolts holding…read morethe plate were so badly rusted that they could not be removed with a simple screw driver. I called various mechanics in the area and was quoted as high as 130$ at other auto mechanics for time and labor depending on how long it took. I felt that was too pricey for removing 4 screw bolts so I searched the highest rated mechanics in the area and found heritage. I called and explained my predicament and they told me to bring the car over and they will try and remove the plate free of charge. So I drove over and sure enough one of the kind mechanics was able to use some type of clamp device to carefully remove all 4 rusted bolts. Then he put the idaho plate on for me with temporary screws and let me know where I can purchase the new bolts I needed for my car. The whole process took around ten minutes and he said I didn't owe them any money, they were happy to help. I am so impressed with this company and their customer service and willingness to help someone. I will go here for all my auto needs and services in the future.

They lack integrity. They led me to believe they would install the parts I provided- with no…read morewarranty, and I agreed. After charging me 160 to diagnose that the parts I supplied were actually needed, they changed their minds and said they changed the policy on customer supplied parts several years earlier. They generated an over $5,000 estimate on a car worth $3,000. Wasted my time and my money. Would not recommend.

Had an appointment. Got there early and they put me right in. Only needed an alignment and tire…read morerotation. They did their work and advised me that the truck was still perfectly aligned and only my steering needed adjustment. (So it wasn't cockeyed when driving straight) rotated the tires and on my way in 30. They didn't charge me because they said I was straight and it was a minor adjustment. Needless to say I was surprised they didn't charge me. Thank you to the mechanic and manager. Will be going back.

Horrible manager. Manager was so disrespectful to customers and staff. Bad communication overall. I…read morewould strongly suggest going ANYWHERE else.