Great group. We had our engine replaced due to the recent recall…read more They provided a very nice loaner Tundra. Dropped off the 2022 Tundra on Tuesday afternoon and it was ready to go Thursday afternoon. No snags, no bs. Very efficient group.

5.10.24 This is my first visit to this dealership…read more I came in for service on my SUV. I made an appointment with Tanner. What a nice man. He was very professional and gave me some extra information which was helpful. While you are waiting on your vehicle, they update you via text message. We talked about a different dealership "work" that they could not fix. He said they could definitely fix it properly. So I said ok, order the parts. They should come in within 2 weeks. So far I have had a GREAT experience with this dealership. Let pray this continues. 5 stars!

awesome service good customer support tyrik was very helpful with first time buyer took it step by…read morestep wasnt pushy at all

Do not get your car here much less get it serviced here. These are the most unprofessional and rude…read moreemployees I have ever encountered. They will lie straight to your face and sell you a service package that they have no idea what to do with. They are completely incompetent and cannot mange to keep employees. I have brought my car in for an oil change and several recalls, each time I am met with attitude and treated as if I have no clue what is going on with my own car. These people do not communicate with each other, they will lie and tell you your car is ready when really it hasn't been touched at all. They will blatantly argue with you and even call you a "black b*tch" as you are leaving the premises! Definitely buy your car here if you want to be treated like trash!

Jared is rude He was super rude on the phone and apparently…read moreno one writes stuff down so I had to wait until he got back and he didn't even call me I had to call him

Their service department are scammers. I took my car in a while back because my engine was…read moremisfiring. They told me it was a bad fuel injector and "fixed" it for me. Soon after getting my car back, it started misfiring again. I took it back and they said it was a different fuel injector and replaced that one for me. AGAIN, my car started misfiring and AGAIN they told me it was a fuel injector. I asked them if their work was on warranty because I had already paid for my car to be fixed twice and it still isn't fixed. I was told no because it's a different fuel injector than the ones they've replaced. I refused their service and decided to check the spark plugs myself. In an afternoon I found the cracked spark plug and replaced it myself. My car has not misfired since. To clarify: I am NOT a mechanic, these people are really just that incompetent. I wasted hundreds of dollars just for them to not fix my car.

Had a broken part on a 2010 Avalanche. Ordered replacement from online site, not the exact fit…read more Pin connector for wire bundle not the same,...other small details too. Called two Chevy dealer parts departments in Houston. gave me the "should be" part number, but no reason the OEM part wouldn't fit. Called Aggieland and talked to Sam. Sam took the time to search his sources and found our part was from an Escalade, used as a replacement by the previous owner. (similar enough to fit both vehicles). Ordered and installed the part,...all works as advertised. Thank you Sam for your patience and diligence in finding out why OEM wouldn't fit, and for getting us the correct part.

I was advised not to patronize this dealership. But I had a previous good experience with…read moreAggieland Chevrolet and I wanted to buy local so I went. I should have heeded the warning. I had no complaints regarding the sales part of the experience, although afterward, I received no response to a question emailed to my salesperson. But the real. unpleasantness began when I walked into the office of the finance person. I wasn't given any greeting by Lucas. And we'd never met before so I was taken aback when the first thing he said was "well, are you going to keep this one longer than two years?" (my trade in was a 2024). It was not a joke. In fact, he was completely silent throughout the approximately 6 minutes I was in his office, except for the recitation of the extended warranty which he did not sell me. Likewise, when the transaction was completed, there was no handshake, no pretense of courtesy. Just rude silence. Maybe that is the way he treats all female senior citizens. A day later, I ordered a cargo shade for my new vehicle and when I went to pick it up, I got the same treatment at the parts department. No greeting, no offer to help me carry a rather large box out to my car. I've learned my lesson. I will not return to this dealership. I'm giving 2 stars instead of 1 because of a satisfactory sales experience.

The customer service at this dealership is absolute zero. even for simple services like oil change…read morethey slow. No personal service what so ever. Everything is done digital, no face to face, no phone call. God forbid you have another issue other than the one scheduled. Ive had this en multiple times where they will need to keep your vehicle for extended time. Or you need to bring it back due to having to order parts or not having that issue in the mechanics schedule. I have used this dealership for many years, purchased multiple vehicle and had all my services preformed. The service level used to be good but has consistently diminished over the years. I will be taking my business to a smaller more personal focused dealership in a nearby town. I would recommend others do the same...

This dealership is the worst place to get any customer service from. This is how Miller in finance…read morehandles problems apparently you just text the customer the most shitty thing you can say. I didn't hold anything "hostage" from anyone I simple called and asked if I can cancel the extended warranty before signing they said no we have to sign than we can cancel. So we sent in the paperwork that day and still have not been canceled. This dealership is a joke. I will be taking this up with a Better Business Bureau.

Sterling Subura service department rocks, I've used them serval times for routine service. I…read morealways ask fir Craig, he understands what i need and trust his recommendations. Keep up the good customer service guys.

ZERO STARS if system would allow. Awful service actually refuses to provide any services. Called…read morelast Wednesday for information regarding tire purchase, warranty and tire replacement. No call back Thursday. Friday they started sending me to an unattended vm instead of responding to my calls and requests for information. It is now Monday and still no response. This is not the first dismissal experience at Sterling Subaru. When it comes to Sterling Subaru does everything they possibly can to avoid responsibility or accountability. Nothing but cheaters, scammers and liars. They should change their name the the more accurate Scamming Subaru.

I needed help getting a truck towed and either sold or scrapped. Jim Whitley Motors recommended…read moreRoadrunner and Kevin, the owner. Kevin had to make 2 trips to get the truck evaluated and then towed. He furnished a videotape of the truck to document the poor condition of the truck. This was done all over the phone (I live 2 hours away) without a credit card, just my word that I would make sure he got paid for his efforts. He took the truck as payment to be scrapped and he took care of the tow. I feel like a got a good deal and he assured me he was fine with it also. If you need a car, please give Roadrunner a shot. Honest folks.

From the owner: We have been in business for 10+ years serving the brazos valley and surrounding areas!read more

I want to start by saying our initial experience buying an F-150 from them in July of last year was…read moreamazing. My husband went in with our own financing, they knew I couldn't be there to sign so Simba and the finance department went above and beyond to not only make my husband happy with his trade and new truck, but then were more than happy to send him home with the paperwork for me to sign given our distance from their location and my inability to take time off that day. This is the only reason why they are getting 3 stars out of me. HOWEVER, this past weekend was a whole new experience that has us disgusted with the service. We returned with our own financing again, knowledge of what my trade was worth, and the exact vehicle we wanted. We called long before arriving requesting Simba again and we were told the appointment was made. When we arrived, Simba has no clue we were coming. He had the unfortunate displeasure of passing us to another salesperson, and Kevin was exactly what I feared I would have to deal with. From the moment we sat down, he was insulting and childish. He spelled my name wrong on 3 different documents despite having my license in front of him and my pay stub. He tried to argue with my husband about our pay rates and how we get paid and still put the wrong amounts down on on the paper work. He demanded we seek other financing and submit credit applications. He failed to put my husband's social security number on the documents. Then he went into insulting our jobs, stating "You sound like a couple of Aggie's with the special job titles". No one asked. We didn't laugh. It was disgusting and I was ready to leave at this point. We informed him I hadn't test drove the vehicle yet because there was no gas in it. So he put gas in it and brought it around. Before getting in he told me he had to drive it off the lot because of the dangerous frontage road. Okay. That felt great to be told by a salesperson they couldn't trust me. But I let that go and tried to tell him about another vehicle I test drove at the same location just weeks prior. He begins to insult my taste further about how that vehicle was too boxy for me and I wouldn't like it at all. Nope. I told him I actually loved it and he wasn't hearing that. The test drive was the backroad behind the dealership and around the corner. There was no testing anything else. No looking at anything else in that car. Just rushed and limited. We get back and I was so frustrated. I told him I wanted my phone and keys back (since he took both when we were trying to show him our approval info for our financing). He walked away and I told my husband what happened and he was furious. When Kevin came back, my husband asked if he could go for a test drive and Kevin literally tossed him the keys and said "Go a head buddy". So it wasn't okay for me to drive it off the lot but cool for my husband to go on a full on joy ride?! He then told us he needed a $5000 down payment. At this point we lost it. I demanded my keys and phone. We explained to him all his mistakes with everything and he wasn't hearing any of that. Instead he flat out argued with us and continued to speak to me like I was a child. At this point I demanded my phone and keys again with much more firm tone. He left and my husband walked off to tell someone of our issues. Someone with the finance department came to me to talk about the issues. I only wanted to leave. I was near tears not from having my feelings hurt but from being so angry at this idiot and knowing I could not legally slap the stupid out of him. Jacob took us to his office and we told him some of what happened but all we wanted to do at this point was get my keys away from them and leave. He tried to fix things and smooth it over with us. The man looked sick to his stomach when we left. He was extremely apologetic, even though clearly he was not the person who thought he was a great insult comic. What disturbs me the most is this guy felt it was okay to insult customers so easily to their faces and treat me in particular with such distrust and borderline sexism that it felt like he always did this and it was okay. If this were my first experience there, I would looking to give them negative stars and go full on "Karen" with the dragging and reporting of this guy to all persons. Instead, three stars are what they are getting because of the service we have received in the past and in this visit from Simba and Jacob. At this time, and probably for the foreseeable future, we are going to avoid College Station Ford at all costs.

Look at all the one star reviews. Here is my experience at College Station Ford. I bought my F-150…read morefrom a different Ford dealership out of state. A large, top notch, professionally run dealership. It's a night and day difference here. A couple years ago, I took my 2020 F-150 in for a routine oil change. They called me when it was done, and told me that there had been an accident back there. They had crashed my truck. Somehow, from the garage to the parking lot they managed to literally drive it into something and smash the front bumper and take out the lights. (It was paid for under warranty). Another review said they left their car for service and found a cup of old alcohol in it. Makes me wonder. Also makes me wonder if they care who they hire. So when I got the truck back, there was a super obvious deep dent right in the middle of the driver side door. No one knows anything about that of course. They take it back again for more repair. I could not believe my eyes when I got it back from "repair". It looked every bit as bad as it did before, if not worse. The dent was still there, maybe it was a little less deep, but this time the paint did not match at all! It was a dark gray almost black, on a medium flat gray. It was a complete joke. They explained that it was an attempt to fix without having to replace the entire door. I don't know why they'd even think it was acceptable to present it back to me. It was that bad. I politely demanded an entire new door. I waited again. Keep in mind they really did not want to give me loaner vehicles either, which is an unheard of level of tacky for a dealership in this situation. I got the loaners but not until I told them I absolutely needed a vehicle, especially since it wasn't my fault I was in this position in the first place. By the time I finally got my truck back, I think it was maybe around a month. I recall it taking a long time. Then... it came time to pay off the lease. The dirty finance manager overcharged me by I think it was almost $2000. I caught it and ended up calling the store manager, who told me they'd have it taken care of. I found out he gave it to the finance guy to handle his problem that came around to bite him in the rear, and by that time I'm sure neither he or I wanted to see each other so he left me a check at the front desk. You know it's bad when the local dealership is a reason you're looking into a different make of car next time... Seriously. You can't even make this stuff up. I'm using the warranty for service, but after it's over I will never go there again.

Dalton in the service department was very professional and persevered until the difficult problems…read morewere solved.

The staff are very rude. I work for another company they were buying items from, they were being…read morevery unprofessional and disrespectful to me, and frankly they were treating me like I was stupid and naive. Itd be nice if people from Allen Honda treated other people like human beings! I will NEVER be buying anything from them.