awesome service good customer support tyrik was very helpful with first time buyer took it step by…read morestep wasnt pushy at all

Absolutely the worst customer service there is. They'll down right tell you the only way to get any…read moreattention is to physically come in. That's called sharking folks. If I could leave 0 stars I would. Follow up! Thank god I went to the dealership last year to have ANOTHER problem dealt with before this management change and found some documents that the dealership has refused to provide now.

Jared is rude He was super rude on the phone and apparently…read moreno one writes stuff down so I had to wait until he got back and he didn't even call me I had to call him

Their service department are scammers. I took my car in a while back because my engine was…read moremisfiring. They told me it was a bad fuel injector and "fixed" it for me. Soon after getting my car back, it started misfiring again. I took it back and they said it was a different fuel injector and replaced that one for me. AGAIN, my car started misfiring and AGAIN they told me it was a fuel injector. I asked them if their work was on warranty because I had already paid for my car to be fixed twice and it still isn't fixed. I was told no because it's a different fuel injector than the ones they've replaced. I refused their service and decided to check the spark plugs myself. In an afternoon I found the cracked spark plug and replaced it myself. My car has not misfired since. To clarify: I am NOT a mechanic, these people are really just that incompetent. I wasted hundreds of dollars just for them to not fix my car.

I went into Aggieland Chevrolet excited and ready to purchase a vehicle. After owning my previous…read morecar for over twelve years, I was genuinely looking forward to this experience and expected to drive off the lot in a new vehicle. Instead, I left crying and completely broken. This was, by far, the worst experience I have ever had purchasing anything. The main issue was my interaction with Steven, the Finance Director. He was rude, condescending, and dismissive from the beginning. I qualified for a first responder discount, yet he refused to honor it. When I asked to speak with his supervisor, he initially refused and stated that he was the boss and that his only boss was his wife. After continued insistence, he eventually agreed to bring over his manager, but not before telling us that we could "just go" and that we were not getting a car from them with a smirk on his face and that there's several other dealerships around. At that point, the damage was already done. The manager did apologize for Steven's behavior and attempted to smooth things over, but the experience had already left me feeling disrespected and unwelcome. No customer, especially one ready to make a purchase, should ever be treated this way. Steven should not be interacting with customers at all. Because of this experience, I will never return to Aggieland Chevrolet and will not recommend this dealership to anyone.

I was advised not to patronize this dealership. But I had a previous good experience with…read moreAggieland Chevrolet and I wanted to buy local so I went. I should have heeded the warning. I had no complaints regarding the sales part of the experience, although afterward, I received no response to a question emailed to my salesperson. But the real. unpleasantness began when I walked into the office of the finance person. I wasn't given any greeting by Lucas. And we'd never met before so I was taken aback when the first thing he said was "well, are you going to keep this one longer than two years?" (my trade in was a 2024). It was not a joke. In fact, he was completely silent throughout the approximately 6 minutes I was in his office, except for the recitation of the extended warranty which he did not sell me. Likewise, when the transaction was completed, there was no handshake, no pretense of courtesy. Just rude silence. Maybe that is the way he treats all female senior citizens. A day later, I ordered a cargo shade for my new vehicle and when I went to pick it up, I got the same treatment at the parts department. No greeting, no offer to help me carry a rather large box out to my car. I've learned my lesson. I will not return to this dealership. I'm giving 2 stars instead of 1 because of a satisfactory sales experience.

The customer service at this dealership is absolute zero. even for simple services like oil change…read morethey slow. No personal service what so ever. Everything is done digital, no face to face, no phone call. God forbid you have another issue other than the one scheduled. Ive had this en multiple times where they will need to keep your vehicle for extended time. Or you need to bring it back due to having to order parts or not having that issue in the mechanics schedule. I have used this dealership for many years, purchased multiple vehicle and had all my services preformed. The service level used to be good but has consistently diminished over the years. I will be taking my business to a smaller more personal focused dealership in a nearby town. I would recommend others do the same...

This dealership is the worst place to get any customer service from. This is how Miller in finance…read morehandles problems apparently you just text the customer the most shitty thing you can say. I didn't hold anything "hostage" from anyone I simple called and asked if I can cancel the extended warranty before signing they said no we have to sign than we can cancel. So we sent in the paperwork that day and still have not been canceled. This dealership is a joke. I will be taking this up with a Better Business Bureau.

Last Friday afternoon I was driving through Bryan/College Station on my way to a family wedding in…read moreConroe when my car died on a busy street just before an interstate entrance. I contacted the dealership's service department and Josh,the service advisor, stated that if I could get to the dealership before the service department closed, he would take care of me. He and the service manager were there to greet me and the tow truck. Josh arranged for me to have a free loaner car for the weekend so I could get to Conroe for the family wedding. Josh and Sterling Subaru took great care of me and my car. I was on my way back home to San Antonio first thing Monday morning. I can't thank Josh and Sterling Subaru for their great service.

Went to Sterling for an oil change. I didn't have an appointment and arrived to an empty Express…read morelane at lunchtime. Service personnel were at lunch, but Service Advisor Malachi politely and profesionally advised he would get it in and out as soon as he could. He projected a wait time of 1.5 hrs. It took exactly 1.5 hrs which I would have expected even with full staff available. I consider that fast service coupled with friendly interactions and conversations with several service advisors. Very clean restrooms and luxury waiting areas with remote controlled big screen tv with available streaming apps, coffee, loads of water and fresh bananis gratis.. Also replaced wipers I brought in while I checked out and changed out a rounded and flagged oil pan drain plug. They even washed the car. I'm very satisfied with the service. I oggled a hot looking, Aggie maroon Crosstrek Wilderness on the showroom floor too.

I needed help getting a truck towed and either sold or scrapped. Jim Whitley Motors recommended…read moreRoadrunner and Kevin, the owner. Kevin had to make 2 trips to get the truck evaluated and then towed. He furnished a videotape of the truck to document the poor condition of the truck. This was done all over the phone (I live 2 hours away) without a credit card, just my word that I would make sure he got paid for his efforts. He took the truck as payment to be scrapped and he took care of the tow. I feel like a got a good deal and he assured me he was fine with it also. If you need a car, please give Roadrunner a shot. Honest folks.

From the owner: We have been in business for 10+ years serving the brazos valley and surrounding areas!read more

Boost your impact Adding more details to your Google Maps…read morecontributions helps others with discovery and earns you more points towards your next Local Guides level. Is there anything more you can share about this place? College Station Ford "I cannot recommend College Station Ford enough. Car repairs are usually a stressful, exhausting experience filled with lots of anxiety, but this team completely changed my perspective.From the moment I walked in, Lucas was incredibly straightforward and knowledgeable. He listened to exactly what my concern was and fixed my truck, respected my budget, and didn't try to push any unnecessary recommendations but did let me know what I need to do for my 60k service. The price I was given up front was exactly what was on the final invoice, no added fluff, no extra anything when cashing out with the cashier Ashley. Even after the service, they followed up to make sure I was completely happy with my service on my F-150.. If you are tired of being treated like you do not matter and want an honest, stress-free service experience, go see the service team at College Station Ford!"

Look at all the one star reviews. Here is my experience at College Station Ford. I bought my F-150…read morefrom a different Ford dealership out of state. A large, top notch, professionally run dealership. It's a night and day difference here. A couple years ago, I took my 2020 F-150 in for a routine oil change. They called me when it was done, and told me that there had been an accident back there. They had crashed my truck. Somehow, from the garage to the parking lot they managed to literally drive it into something and smash the front bumper and take out the lights. (It was paid for under warranty). Another review said they left their car for service and found a cup of old alcohol in it. Makes me wonder. Also makes me wonder if they care who they hire. So when I got the truck back, there was a super obvious deep dent right in the middle of the driver side door. No one knows anything about that of course. They take it back again for more repair. I could not believe my eyes when I got it back from "repair". It looked every bit as bad as it did before, if not worse. The dent was still there, maybe it was a little less deep, but this time the paint did not match at all! It was a dark gray almost black, on a medium flat gray. It was a complete joke. They explained that it was an attempt to fix without having to replace the entire door. I don't know why they'd even think it was acceptable to present it back to me. It was that bad. I politely demanded an entire new door. I waited again. Keep in mind they really did not want to give me loaner vehicles either, which is an unheard of level of tacky for a dealership in this situation. I got the loaners but not until I told them I absolutely needed a vehicle, especially since it wasn't my fault I was in this position in the first place. By the time I finally got my truck back, I think it was maybe around a month. I recall it taking a long time. Then... it came time to pay off the lease. The dirty finance manager overcharged me by I think it was almost $2000. I caught it and ended up calling the store manager, who told me they'd have it taken care of. I found out he gave it to the finance guy to handle his problem that came around to bite him in the rear, and by that time I'm sure neither he or I wanted to see each other so he left me a check at the front desk. You know it's bad when the local dealership is a reason you're looking into a different make of car next time... Seriously. You can't even make this stuff up. I'm using the warranty for service, but after it's over I will never go there again.