I got my dream car from Carvana at a good deal off the app. Picked it up at this location. Was a…read moreshort wait. Had refreshments while I waited. Nice coffee station & water bottles. My car was shipped from another location to this location. Took a cab to get there to get my car. The car looked great so it was a quick transaction. It had more blemishes than were described online but they were nothing major so I kept the car. The car also smelled a little like an overwhelming cleaner. It has dissipated now and it aired out and the car smells fine. It actually drives real smooth like a dream. I was REALLY worried because I see many bad reviews but also I see some good ones too. But still was worried. No issues really. None big enough that I had to go and return it or anything. The website does not take as many pictures of blemishes though. Probably why the cars are a good deal. And I got it without warranty. It had 7 days return warranty it came with and due to me wanting the more affordable deal I opted out of the extra mileage warranty. The reason was the warranty was only up to a certain amount of miles. But I would definitely buy another vehicle with Carvana.

Car was delivered without floor mats and still has not been resolved The tires are dry rotted and…read morewe filed a claim and it was denied by Silver Rock If you call they talk you so much you give up I love the vehicle but will never recommend Carvana The tires will cost me 1200 dollars Never again Carvana

Customer service!!!!! Don't buy a car from this place, sold…read moreme a used Escalade for $67000 with a 3 month warranty. I had for the vehicle for 29 days before the transmission blew, Took them 5 days to pick the vehicle up and 7 weeks to get the vehicle back to me... leaving me with a 1 week warranty... they offered me a gift certificate to a local restaurant for my troubles... just save yourself the hassle and go to stephens in Bristol or Scranton in Vernon... buying form caravan and not knowing what your getting is better than dealing with the poor customer service and the arrogance of vallenti...

Please let me prefix I never write or give reviews, but felt I needed to on principle alone in my…read moresituation with Valenti. We purchased and picked up our NEW 2024 XT4 SPORT July 29, 2024. Didn't even have this vehicle 3 weeks and it had a software recall. I called service department and spoke with Ed, he was great, when he looked up our vehicle he said this already has a recall? We set up an appointment for the week of August 15, 2024 During recall appointment I went to the parts department to see if my front and rear rubber mats had come in and they were, so paid for them and put the carpeted front/rear floor mats in the trunk and went home. In September receive another recall for software issue, speak with Alex and he informed that during the first software install did not complete fully. I make an appointment told this install will be about 1 to 2 hours I said I will wait. I waited 5 HOURS in the customer lounge with no updates on what was the going on. Finally get vehicle and I ask to speak with GM Jack Bradshaw told he is out. He called me back told him my issue he said as a goodwill he would install a rubber trunk liner and to bring vehicle in. I did, they installed the rubber trunk liner but now carpeted front rear floor mats were missing that were in the trunk. I called Jack did not return my call or emails until I got Corporate involved and that is when he called me and he said I should be rest assured that his employees would not steal my floor mats, I said not implying your employees stole mats just stating that the mats are not in the trunk and he said would look into the mat situation this was the week of Jan 7, 2025. I have not heard peep since. At this point Valenti must be really hard up for $310.00. I will never ever step foot in Valenti again, I will drive to another Cadillac dealership instead.

Buying my first car was made easy and hassle-free with the help of Hertz!…read more I went in with a car in mind, and was able to test drive it right away. The salesman who helped me, Tony, was extremely personable and explained everything to me before I committed to the purchase. He was understanding and patient, and was able to provide me with an affordable and reliable vehicle. The vehicle I purchased, a Toyota Yaris, is in excellent condition and I could not be happier. I highly recommend Hertz if you are looking for a gently used car at an affordable rate.

Do NOT waste your time and try buying anything here until they fire their current manager. He is…read moreincompetent and/or lazy. I have never had this much difficulty spending my money! Go to another Hertz store if you see the car you want there. Seriously, it will be easier to have it shipped elsewhere and work with competent humans. Our sales person was overworked and clearly exhausted but a nice guy. This was the only + aspect of the buying experience. Seriously, go elsewhere!

If you value your money then keep looking, I was looking at the VW they have, and 2 thing stuck out…read more1. It's over priced at minimum of 700.00 2. It has 17,000 miles OVER the national average, they WILL NOT NEGOTIATE so don't try unless it's 3 months later and they call to see if still interested then they will come down. So again if you value your money keep looking, I even had to put gas in which they never refunded me that nor did they offer. They have very large egos, oh make sure the car seat isn't in the back seat if so the salesman is driving it even under contract.

Too lazy or stupid to update their business hours or post on social media to say they're closed on…read morea day that isn't even a holiday. Was ready to buy a cool old Mercedes and drive it off the lot today, but given how trash their customer service is I wouldn't trust them as far as I could throw them. Good thing I didn't believe the FALSE info listed on their Facebook, Yelp, and website! Thankfully I called ahead numerous times and reached out via email and Facebook (to no avail) before making the two hour drive out there! STAY AWAY.

This was a fantastic car buying experience. From the time I started inquiring online about a…read morevehicle, to the time I was greeted by Amanda as I entered the dealership, the customer care was phenomenal. I inquired online about a certain vehicle. I immediately got a response from Laura, I explained my situation to her, and she set up an appointment for me later that day. I drove an hour to the dealer from my residence. Amanda greeted me as I entered the dealership. She was quick to get the ball rolling. She asked me a few questions to confirm my needs, took some info. From me, and she was off to get the vehicle I choose to take it for a test drive. While on the test drive Amanda was a wealth of knowledge, and explained the features of the vehicle to me. When we got back to the dealership, my trade in had been appraised and Patrick was working on a credit approval. This did not take long, Amanda was communicating to me the entire way, explaining to me what was going on. We agreed on a price for the new vehicle and my trade. Not a long process at all, never any pressure or drama. After a short wait, I was in to see Manny in finance to sign all the paperwork, Manny was great and took the time to explain everything to me without rushing. I entered the dealership at 3:00 and was out at 5:00. I could have taken the car that night but choose to come back the next day to take delivery. Also Amanda took me to the parts department to get some accessories I wanted on the vehicle, which they had in stock and installed for me. When I came in the next day to take delivery, Amanda took a lot of time explain all the features on the vehicle to me. I was very impressed by how well I was treated by everyone here, and how smooth the entire process went. Never felt pressured and treated with respect. Amanda is amazing, she is a wealth of knowledge, organized, and very easy to work with. I will definitely be recommending my friends and family use this dealership when buying a Subaru. Thank you Amanda, Manny, Patrick, Parts, and Service, for making this the best car buying experience I've had.

Service department provides smooth and attentive service. I've never encountered any problems.read more

I can't say enough positive things about Liberty Mazda! This was the best car buying experience…read moreI've ever had. No high pressure sales tactics at all. My sales advisor, Alex, was extremely knowledgeable, explained everything about the vehicles, service, financing options, in clear, simple terms. I was introduced to the service department personnel. Nothing was rushed, it was sincerely an enjoyable car buying experience. I wound up purchasing a new 2026 Mazda 3 sedan. I've now had my car for a month, and I made the right decision. My car is so much fun to drive. Oh, I even went back to the dealership 2 more times to get Alex to go over details of the screen with me, since I was confused how to fully use it. I highly recommend Liberty Mazda. And, if you go there to look at cars or SUV's, please tell them that I recommended them. (No, I get nothing for recommending them).

Service dept., left our car there for 4 days and almost had to put out an APB, picked up the car…read morelate on day 4 and they still hadn't done any repair work, couldn't tell us when they would, and then oddly claimed our appointment had been made on an "emergency " basis and that was their excuse for ignoring it! Seemed like a standard appointment and confirmation of same when we first scheduled it. Never had that occur before, anywhere, dealer or local repair shop. (which is where we ended up to get the brake work finally done)

A massive thank you to the exceptional team at Bertera Subaru of Hartford for delivering first-rate…read morecustomer service throughout our entire car-buying journey. After a recent stressful car accident, we walked in needing guidance, and they were incredibly empathetic, patient, and ready to listen. They took the time to truly understand our situation and knew exactly how to help us move forward. When we had technical questions about the boxer engine layout, symmetrical all-wheel drive, the durable StarTex upholstery, or the phone charging system, they provided thorough, expert answers. What we appreciated most was their commitment to safety and education. They made absolutely sure we didn't drive our new 2026 Forester Sport off the lot until they had given us a complete, hands-on tutorial on how to navigate the touchscreen features, steering wheel controls, and mirror adjustments. If you are looking for top-tier safety, excellent Consumer Reports ratings, and pure driving comfort, Subaru is the ultimate choice. For the absolute best in managerial flexibility, staff expertise, fair pricing, and genuine customer care, it will always be Bertera in Hartford for us.

Horrible Dealership- Avoid at all cost…read more I purchased my Subaru from Bertera and have had the vast majority of service performed there over the years. Unfortunately, when a serious issue arose, the dealership completely failed to stand behind the customer relationship. My Subaru's STARLINK radio unit failed, a well-documented issue that was the subject of a class action lawsuit and warranty extension. The radio had already been replaced once under warranty with the same unit. When it failed again, Bertera quoted $2,200 to replace it with the exact same component again. During the process I was told Subaru of America had never been involved with my vehicle, which turned out to be incorrect. Subaru's own records later showed three goodwill repairs totaling $1,752.73 connected to my vehicle. Instead of addressing the misinformation or helping resolve the situation, the dealership simply passed responsibility elsewhere and ultimately refused any assistance. I ended up repairing the radio myself through an independent electronics specialist for about one-third of the price. After years of loyalty as a customer, the takeaway was clear: once a problem falls outside their narrow policies, Bertera Subaru has no interest in helping. Very disappointing experience.

We test drive a few cars on our own. Found one we liked. But trying to own one proved difficult,…read moreseeing that I wanted to finance!! After test driving we spoke with Mike & told him which car we selected. He asks "I take it you're paying cash?" I told him "no some down & financing the rest" he proceeds to tell me they don't do that there! Yet they have a finance calculator on their website!! Agggh! What's the purpose of that? After a bit he does say down the street AAA finances & ask me what's my credit like. Well I have very good credit but at this point I don't want anything to do with this place. I drove an hour to this place to learn that my money's not green here.!!

So if I could put 0 stars I WOULD. This place is the biggest scam ever. They sell cars with…read moreproblems, first off I bought a 2013 Honda Civic recently and on the same day I went to put gas because they didn't fill my tank gave it to me almost empty. So had to do that, and come to find out that while I was pumping the gas the gas was leaking and wetting the whole floor as I was pumping. I left the gas station and parked to see and saw a massive leak coming from the gas tank area underneath my car. I called and spoke with Dave he said to bring it in and they took care of that issue when I put them under pressure and demanded that they took care of it due to the fact that it was a safety hazard. So then he gave me a loaner blah blah blah. Fixed it the same day. I drove it off and then about a 2 weeks after buying the car cash, the unthinkable happens, driving from the beach the car in the middle of the road just shuts off and starts smoking up. Won't respond and it wasn't the battery AAA checked it and said it's engine issue, brought it to my local mechanic and was told that the dealer half assed a lot of the issues on the car. Said that they pretty much let a beginner take care of it. Which most of the mechanics there are not certified or have experience with fixing cars. So fixing that with my mechanic and NOW hopefully there won't be anymore issues. I won't buy again from this place, due to the fact that they don't care about their customers. They just care about the money and not the overall safety of their customers. Shitty place. Like I said, if I could give them no stars I would.