Excellent service, reasonable rates. They replaced my Lexus timing belt, water pump, serpentine…read morebelt and alternator. Great communication and result! Would highly recommend.

PHENOMENAL!! To say I was impressed with North Bay is an understatement! Let's start from the…read morebeginning. I have been looking for a cabriolet 2018 Audi S5 Cabriolet for at least a month, either they were sold by the time the dealer got to me or the price wasn't right. I saw that North Bay had a few on their lot(which is unheard of) and I contacted them about a particular S5 Premium Plus. It was after hours and they got back to me next day, and we began the process. From the pictures, the car looked immaculate, low miles, off lease and a fantastic price. As I work and live in NY and they are in CT, I was looking to do the deal online. I contacted many dealerships outside of my area that would only talk to me if I drove to their dealer, some as far as Virginia. Being out of state was no problem from the team at North Bay. Put in a credit app online and they went to work to make the deal work. My credit has some dings and this was going to be third vehicle that we financed. A lot of banks wanted us to trade in one of the vehicles but we were looking to have three, as my son needed a car and we were going to be gifting him one of the cars. I don't know what or how they did it, but they were able to not only find a bank willing to accept the terms but the rate was very agreeable. Gave me a call and email on a Saturday to tell me the deal was done. Again, like no dealer I have ever dealt with, they asked for no deposit and started to prep the car for pick up! They put the car through their shop, full check up, and even put on a set of BRAND NEW, HIGH END tires! We drove up to CT from Long Island, NY to pick up the car on a Saturday am. Since we purchased the car sight on seen, it was the first time being at the dealer and seeing the car. Timmy and the team immediately welcomed us, had the detailed car bought around with temp plates for us to drive before taking care of the paperwork! The car was beautifully detailed and in absolute phenomenal shape, it looked like it just came of the factory line. Timmy took us through the pay work, and it was seamless! No high pressure add on nonsense, just a small dealer fee(which wouldn't even cover the cost of new tires on this particular car) and we added GAP insurance. Less than 40 minutes, in and out with a beautiful S5 cabriolet! This place is what a car buying experience should be, especially with cars at this price point! I would recommend this place to anyone looking for a late model luxury vehicle that is perfect condition, low miles, great price with ZERO HASSELE OR dealer BS! Timmy is a great dude and the rest of the guys in the office were also great! It's the happiest I've ever seen people watching me take the car home, it was awesome! GET HERE TO GET THE PERFECT CAR! I'll be back without a doubt!!

Warning: Loyal 6-Year Customer & Car Buyer Held Hostage Over Unauthorized Work…read more I have been a loyal customer of North Bay Imports for six years. I bought my car directly from them and have had every single service done at this shop since the day I purchased it. Since the old crew (Dallas and John) left, the honesty is gone. I just paid $1,600 and was treated with utter disrespect and predatory billing. The Breaking Point: The "Secret" Repairs: I brought my car in for a noise. I authorized a drive shaft repair and axle work (which Nicole, the advisor, initially tried to charge for until I reminded her they were under warranty from their own shop). Billing "Errors": My bill was initially $1,900. When I questioned it, I found Nicole had added a diagnostic fee. In six years of buying and servicing my car here, I have never been charged a diagnostic fee when getting the actual repair done. She only took it off the bill because I caught it and called her out. The Pickup Ambush: When I went to pick up my car today, Nicole suddenly claimed I needed an oil change and sway bar links--items she never mentioned in the two weeks they had my car. The Mileage Lie: I just had an oil change there on 1/29. I haven't even driven the miles for a new one. She tried to claim the previous staff recorded the miles wrong--a total lie to cover up a money grab. Illegal Detention: Because I declined the surprise work and the brakes, Nicole refused to give me my keys unless I signed a separate "danger waiver." She told me they had the right to keep my car even though I was paying in full for the repairs I authorized. This is a violation of CT law. Zero Accountability: I confronted Nicole in front of the female part-owner with my text records proving she never mentioned the extra work. Despite being a customer who bought the car there and only services it there, the owner was completely indifferent and stood by while her staff was untruthful. I was forced to sign their waiver under protest just to get my property back. It is heartbreaking to see a business I once trusted turn into a place that uses fear and illegal coercion to make a sale. Save yourself the stress--take your vehicle somewhere else.

This dealership when buying a car are very helpful. Prices are not too bad but when it comes to…read moreservice, they're kinda high you could probably check around and see if you can find another service station repair shop that could probably do it for less. It's always good to get a second opinion which we should've. Like they say, live and learn. Over $660 for Nissan versa struts

Mike was great to work with. He managed to get all the repairs done and new tires and had us in our…read morenew vehicle within a week. I had a lot of questions and he was patient and responsive to all messages. I ended up with my dream truck and received a generous trade in for my old one.

Scamrock motors! I bought a Volvo v60 3 months ago from them for $8,495 and the engine was…read morecompletely broken and needed well over $7000 of repairs. They did an awesome job of lying to me and when I called them out on Google reviews the owner tried to act like I didn't buy a car from him, what a tool. Attached is a photo of the sticker of the car I bought so the owner can't try to gaslight me again.

Great value and service. Will certainly buy my next car from Shamrock. Will buy my next car from…read morethis dealer

Amazing service with the customer in mine. Kevin, Ben and their team displayed exceptional service…read moreto my Honda Ridgeline. I've been on this planet for over 80 years and have had both good and bad experiences with various dealerships during my lifetime. This dealership is one of the very best that I have ever dealt with. They are dedicated to serving the customer. Very rare in our society. I highly recommend this dealership for all makes and models of vehicles. Thank you for a job well done.

Service department provides smooth and attentive service. I've never encountered any problems.read more

Excellent, knowledgeable and accomodating team that was instrumental in our being able to purchase…read morethe new car we just picked up today. I travel extensively for work, US & International, so making time to purchase a car the old fashion way (multiple trips to dealership/test drive at dealership/etc) and specifically for a car that was being introduced in 2026 was not an option for us, and the team at Lynch Toyota - From JR (Client Advisor); Clayton (Online Support), and Jonathan (Finance) made it happen from start to finish and even Adrian at the dealership front desk made today's car pick up process a breeze. We have been a long time Subaru family nationwide, so deciding to purchase the new "2026 Toyota RAV4 PHEV Woodland" was a big family discussion topic with lots and lots of questions that always started with Why? For us, long SUV PHEVs total range with high electric range and solid reliability in harsh winter/snow climates were key in narrowing down the possible car options and the 2026 RAV4 PHEV Woodland was far and above all the rest that we looked at. After deciding on the car, then we looked at the nearby dealership reviews and reached out with simple questions to a couple of them with the highest customer ratings, and it was at this point that the quick follow up by the Lynch Toyota team helped to make up our mind early on. We started our search process in November 2025, and knew the car was coming, but that it would not likely be here until May or June 2026, but with the help of the Lynch Team - we configured the car specs and they kept us informed along the way on the progress of deliveries - they found the exact configuration we wanted; reached out, and we put our deposit on the car. They also shared the various financing options and financial partner options, and gave us the latitude to make our own decisions each step of the way. The last challenge we faced was that I was again heading on the road overseas, and while the car was in the US - it did not make it to the dealership before my departure - it actually made it the day after I had to leave, but they made sure to hold the car for the 4 weeks I was away, and while it was also the only Woodland in stock - they did not abuse the car with multiple test-drives for potential customers and we very much appreciated that. Today at pick-up, we did not have a lot of time and they had all the paperwork ready to go by the time we got there, but Jonathan (finance) was on time for our appointment and took the time to explain each of the documents i was signing and all the warranties, and JR (Client Advisor) went thru each of the many new great features that this model is introducing - many of which I was not aware off/even after doing all our research - so very much apprecitated, and Adrian (Dealership Front Desk) even gave us a tour of where we would be coming back for oil changes and any service we may need. Bottomline, fron online to pick up - this was an excellent, knowledgeable and accomodating team that you will not go wrong with in purchasing your new car - specially, if your time is limited.

A few years ago I had to bring our Toyota Tundra multiple times to get the air pump completely…read morefixed. I'm happy to say that today they went above and beyond! I brought my Highlander in yesterday with an over-heating issue. They determined a new water pump was needed, as well as new shocks and struts. They also checked my extended warranty (without my having to ask) and determined everything was covered. I can't thank them enough!!!

The showroom is all updated and beautiful and comfortable. The staff is very attentive and friendly…read morevery well managed place. This is my third lease. Next time I will definitely purchase. I feel totally comfortable here.

We've bought 3 new cars here and yes their service regularly. Every experience and touch point has…read morebeen professional and meets or exceeds our expectations. Yesterday we brought a family member here who wanted to buy her car off lease. She had gone to a different Mazda dealer in CT first and wasn't happy with all the fees and processes they outlined. At Manchester Mazda we were created by Lisa F. (Sales mgr.) as soon as we entered and handed off to Kris who was amazing. The process was outlined and straight forward., No cost inspection performed by the dealership and financing options were laid out from different lenders at different rates and loan lengths. We had a thoughtful discussion, made our decision and scheduled the transaction. They were helpful, professional, knowledgeable and friendly. Also, facility is new, bright, welcoming and has an awesome coffee, water and snack station. We couldn't have asked for better service or outcome. This place rocks - tell your friends!