Simply put, their honesty and integrity saved us several thousand dollars on a transmission replacement for a truck we have only owned for a couple of months. Our son's Ram 2500 diesel was having transmission problems and we took it to Empire Automotive on a Thursday for diagnostics. Chris called me the next morning to let me know the transmission was in fact toast and would need replacement. However, he had good news for us. He saw a warranty sticker on the transmission and called the company and found out the transmission was still under warranty. The transmission company sent out a replacement transmission free of charge and helped cover the cost of the installation. Chris installed the new transmission and made sure it was all dialed in by the following Wednesday. I was only charged for the diagnostic and installation of the transmission, which was very reasonably priced and I will get reimbursed for a big chunk of it from the transmission company to boot. I appreciate their honesty and integrity with their customers, and I never felt like they were trying to pad their profits. Just good folks looking out for their customers. They could have just as easily ignored the sticker, like I'm sure occurs more than we know at other garages, and charged us for a transmission as well, since we had no idea the transmission had a warranty when we bought it. They have certainly won my trust and I will not hesitate to take my vehicles there going forward. The entire staff is friendly, honest, and knowledgeable and their turn around time was much quicker than expected. Based on my experience, I absolutely recommend them to anybody! read more

Had my first experience today with Empire after reading so many glowing reviews, and I can certainly see why they get the praise they do! Everyone there couldn't have been more awesome! I am super particular when it comes to my vehicles (make that "obsessive") and always want the best for them when it comes to service and how they are cared for. Empire was very accommodating with my desire to use my preferred fluids of choice (Amsoil) and provide them myself. Chris was also very helpful in getting my vehicle in and out in a timely manner and it was ready right when he said it would be. Everyone in their office was so nice and pleasant to deal with (particularly Gabby) and I had such a good feeling with the entire experience even as a first time customer. I felt like my car was in very good hands and I will absolutely be coming back as a repeat customer in the future. The pricing was also incredibly reasonable for what I had done! I'm very fortunate that their shop is within about a 2 minute walk of my house, so it makes a great thing even better when you feel you have an honest and dependable "neighborhood" mechanic. I can see why they have so many great reviews and I happy to be yet another who is adding one to the collective. Highly recommend! read more

Scheduled an appointment for a pre-owned car inspection (before purchasing) and had a 10/10 experience. Service was fast, easy, and extremely professional - the technician clearly explained everything to me and was friendly throughout the experience. I left without any noticeable issues with the car and ended up buying it! Also one of the best waiting rooms I've seen in some time, great setup! read more

Friendly service, Fair prices, excellent work. They keep my diesel truck and PT Cruiser in good shape.

These guys are awesome. I live in a neighborhood a street over from their place, needed a jack due to a flat tire and these dudes totally hooked me up. It's rare to find such kindness now a days but these guys nailed it. read more

The only place we take our truck to. We have been going here for years. Happy every time.

Seriously amazing service!! I was referred here by another auto place in the area that couldn't fix what I needed - an oil leak in my car. The team at Empire welcomed me and got me set with an appointment the next day! During my service time, I relaxed in the comfy waiting room with tons of snacks and amenities. The man helping me - who I believe may be the owner? - was so attentive and explained what they were doing at each step. He called me by name each time he had info to report back, and got my car all fixed up in just a few hours. The total cost ended up being $100 less than originally quoted because he discounted some of the labor time! He made a lifetime customer out of me and my brother who lives in town. We will definitely be back! read more

Empire Automotive - Snacks! - Auto Repair Near Me - Petaluma, California

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Amazing service! Very kind people who really go into detail about your car. They answered all my questions and went above and beyond! Highly recommend!! read more

I have been a client for more than two decades. They have always been personable, caring, and competent. Would I recommend them to a friend? I most certainly would. read more

I am overwhelmingly appreciative of Chris and his amazing team who resurrected my Chevy Colorado with an intermittent electrical issue. The truck inexplicably died while driving it - loads of fun mid-intersection. It was at the shop for a little while but they did not give up (as other shops previously had), pulled out a miracle and were incredibly professional though the experience. Since the fix, the truck has done the drive down to SoCal and back - running great. They've earned my business and trust. 20/10 recommend. read more

Empire Automotive offers great service, knowledgeable staff, and clear communication, making them a reliable choice for vehicle care. I couldn't be more happy with the service! Highly recommended read more

Great communication, thorough service and fair prices. So glad to have found someone I can trust!

They do great work. Professional and very knowledgeable and competent. Friendly staff. I highly recommend Empire Automotive!

My Toyota Corolla had the check engine light go on. I knew this time it wasn't the gas cap. I looked up mechanics in Petaluma and found Empire. Based on the reviews I decided to give them a call and set up an appointment. They were able to determine the issue accurately (gas canister), as it's been weeks since visiting them and the light has not come back. More importantly my Corolla just passed the smog test today. Reliable service, friendly people, and reasonable prices. read more

I have been going to Empire since I had my first car! All of my family also takes there cars here. Great local, down to earth, family run place that have your best interest at heart. read more

(First of all, sorry to take more than a week to get this review up!) This is a fantastic shop!! My wife and I were driving home to Washington from the LA area and we broke down in Petaluma. Empire went above and beyond to get us back on the road FAST and we were so appreciative of their service. Everyone we dealt with was incredibly helpful and professional. Both Chris and Chuck were amazing. I wish I lived in Petaluma...I'd be a lifelong customer. Fast, honest, quality shop with top-notch customer service! read more

We've taken several of our vehicles to Empire and I have always been pleased with the honest communication. This last time we needed our daughters Jeep engine replaced. Although the journey had its twists and turns Chris was always clear with next steps and a pleasure to work with. Thank you Empire! read more

Chris worked on our 2014 Jeep Grand Cherokee recently for an oil change. He also did some other stuff and when he called my husband at the end of the service he told us some other things that should be done soon(ish). He seemed really down to earth and was friendly and trustworthy. We will bring my car back in the future when we need another oil change or more work done. It's nice to be able to take it to a local business in our own hometown. read more

We are loyal customers here, and will keep coming back. Chris, Adriana and the whole team are really great! They treat us fair, always take the time to explain the repair to make sure we understand and approve of the work, and go above and beyond to make us happy and keep our cars running well. I highly recommend this family business to anyone who is looking for a shop with attention to quality, price and kindness. read more

Chris and his staff take great care of my Chevy Silverado (that I pull my horse trailer with) and now May Audi. I'm very comfortable driving my horse to Montana and back knowing the Chevy is totally reliable. read more

My 2020 truck was having electrical wiring harness problems and took quite a bit of time to figure out. Not only that Chris helped me file a warrantee claim to get it covered. I can't be more impressed with Empire Automotive and their quality of work and professionalism. I highly recommend them. read more

I use Empire as my 'go to' place. They fixed the automotive transmission leak in my minivan, they did the brakes and i trustt them. They also gave me a ride home one time that was really helpful. read more

I've taken 3 separate vehicles here, every single time I've had a 10 star experience. No random odd false parts offered or needed, just pure honesty and pure professionalism. They WILL NOT hit you hard with high fees, that's my biggest part of enjoying their services. Extremely friendly, available, and keep you in the loop. 10 Stars! read more

I think they are awesome. Really caring and fair. Bottom line - is I trust them as if they were family

Chuck and Chris have been taking good care of our fleet for well over ten years and we wouldn't take our trucks anywhere else. They are responsive, intuitive and a pleasure to work with year in and year out. I can't recommend Empire Automotive enough. John Gorman, co-owner, Save Energy Company read more

Chris and the whole Empire Automotive Team are hands down the best mechanics I have ever experienced. My vehicle broke down randomly 3 days before I was due to give birth to my first child. We had only been to Empire once but I didn't know what else to do so I had my vehicle towed to their shop. The next morning I called and explained to them what had happen and why this was time sensitive. I could not believe how accommodating and understanding they were. Chris and his team went above and beyond to get my vehicle back to me as soon as possible. I will never bring my vehicles anywhere else and I will be highly recommending them to everyone! Thank you so much for the amazing service!!! read more

Chris was super helpful when I brought my car in last minute before work because I needed brakes ASAP. He fit me in that day and gave me a ride to work ad my car was done by the time I was off! No I both of my cars all their maintenance and repairs. Everyone is nice, friendly, and accommodating. read more

I recently used Empire automotive for an oil leak that I had on my Chevrolet Tahoe. I also had an O2 sensor that need to be replaced. All the people who helped me out were fantastic, they got my Tahoe up on the rack and back to me in a few hours. Very satisfied with the service and particularly happy with Chris, great customer service. This place reminds me of an upscale family auto shop. Everyone who works there seems to be a straight shooter and will not give you any nonsense. As soon as you walk into this place you immediately feel at home and know you are in good hands. I will definitely be returning and bringing all of my other vehicles here. Thank you Empire! read more

Chris is friendly, approachable and willing to go the extra mile for his customers. We've been taking our SUV and truck here for years and the service is consistently exceptional. read more

I had a broken latch on my Ford Ranger and someone suggested I go to Empire Automotive. A most friendly garage and they fixed my latch within half hour and reasonably priced. If I ever need a mechanical repair I will return. Nice waiting area too. Lynda read more

We've been bringing our cars here for many years. Chris, Chuck, and all of the staff are always helpful and polite. I never feel pressured to spend extra money or to make repairs that don't really need to be made. I feel that they truly care about their customers. I will continue to refer people to Empire! read more

I did not have an appointment, but had to have my car towed to Empire. Chris immediately diagnosed the problem, and fixed it within minutes. I am very appreciative that he could take time out of his busy schedule to accommodate my old car. Thank you Chris, and all of you good workers at Empire Automotive! read more

Empire Automotive! What can I say, this guy is honest, fair, and gets the job done like he said he would. I have taken my car to others here in Petaluma, this shop is by far the best! I had bids ranging from 1200.00-1400.00, Empire did the job for 900.00! So if you want great service on your car, this is the place! ***** stars! read more

LOVE this place, I've been bringing my cars here for at least 25 years, perhaps longer. I knew Chuck back when I was a teen and working with he and his dad at Western Motors, yep, I'm dating myself. :-) Even back then Chuck's integrity was obvious and has continued to this day...not only that, but he's passed it on to his son Chris who is now an integral part of the business. Many of the employees have been with Empire for YEARS so they get to know my cars, not unlike a good chiropractor gets to know your spine! Without hesitation I highly recommend Empire Automotive! read more

Empire was accommodating, professional and fast. I was having battery issues with my Chevrolet Tahoe and they immediately made time for me to bring it in, even though it was near the end of the day. Scott at the front desk was really helpful and made sure that I was seen quickly. As soon as I arrived they started diagnosing the problem, and had a solution for me within an hour (due to a need to test the battery). Turned out that we needed to replace the battery. Chris (the mechanic) discussed my options and installed the new decca (sp?) battery within 20 minutes. I would absolutely recommend empire to anyone with car trouble. They are very reasonable on price and great on customer service. read more

Chris, Chuck, Adrianna and the rest of the staff at Empire are great! On my way to work today My van had an unusual noise. I drove to Empire and Chris stopped what he was doing and took a look at it for me. I felt bad for just showing up without an appointment and disrupted his morning but he did not have a problem with it! He found a loose hose, fixed it , tested it and had me back on the road in no time. I have taken my van there for years and they are all great. Very helpful, friendly, professional, knowledgeable and honest. They never try to push any extra work like other places!! Very honest there. And during COVID they are extra careful and wipe everything down extra. Thank you so much!! read more

Awesome service with a knowledgeable and friendly staff. Love supporting this local family owned business for 20+ years!!

Great customer service and prices. Everyone was amazing in reception, Chis explaining the brakes and the individual needs, etc., and actually recommended to wait a while since they were not that worn and just did some cleaning. The waiting room is great, relaxing and I worked while I waited. Finally found a shop that I feel good about and know they are 100% trustworthy. John Dillon Beach, CA read more

We have been working with Empire Automotive for decades. Besides doing excellent work, they are always honest with their advice and recommendations. Their explanations are easy to understand, and they never pressure us to do something we don't need. Chuck and Chris are professional and we trust them. The office staff are friendly and the waiting room is comfortable if you decide to wait, although they give us a ride home and will return to pick us up if we prefer. We highly recommend Empire Automotive. Dan Plumley & Peg Saragina Petaluma, CA read more

We have been taking our fleet of work trucks and personal vehicles to Empire for years. Chris, Chuck and the rest of the team are great. Case in point, on a recent oil change I asked Chris, "did you use synthetic oil like last time?" He didn't (because I forgot to make a point of it), but he drained and refilled it for free. This is typical, Chris is always looking at OEM versus aftermarket parts, to make sure we get a square deal. read more