Best team ever! Joe and his team are professional, reliable and reasonable! I take all my cars to them. read more

Avoid this shop they broke my trunk latch and it cost $375.00 to replace it. On a $170.00 repair .

What can I say, they were my hero's today. Check engine light came on while on the 101 and my car started to die. Was on my way camping with my daughter and towing a full trailer. Spied the Honda dealer in Petaluma and manage to make it there. They won't help me but the guy directed me. The had no problem figuring out the issue and where able to get it fixed so our weekend wasn't ruined. All the guys were super friendly with my daughter. Lastly the honestly. Given my situation they could have charged me just about anything lol. But they laid out everything out and it was an absolutely honest price (and very affordable). Can't say enough about this place. read more

Best shop around. Joseph is superior in customer service. Fast turnaround and kept us well informed of the problems we were having and offered us reasonable solutions. read more

I had to get an awkward headlight changed. My wheel had to be removed. I knew it was a buggar. The staff was helpful, knowledgeable, and honest. They gave accurate quotes, and helped me find a part online, which I was told by my previous shop was unavailable. No pressure, just great work! read more

Always happy to do business with these wonderful folks. I always will take my car here for any repairs.

Great locally owned repair/service shop. Good communication, nice lobby to sit in while you wait.

I took my car into Local Heroes because it was leaking engine coolant. Once again Joe went above and beyond to help me. If you need work done on your car I highly recommend Local Heroes. They do quality work at a reasonable price. Ask for Joe! read more

Took my 2017 Tacoma in for an electrical issue. They diagnosed the problem quickly, repaired it quickly and came in under their original estimate. They offered preventative measures to keep the problem from happening again. Friendly staff and overall great customer service. read more

As another reviewer stated, full disclosure I did not have to have any work done. I brought my truck here on the premise that it had a bad/intermittent starter going bad. The location is real convenient and easy to find, right off one of the main drags in Petaluma. I checked my vehicle in and told the service writer what the problem had been somewhat diagnosed by a local tow service thru AAA. She advised that the could take my word and just replace the starter but would not be able to warranty their work since they did diagnose it and advised for them to do the diagnostics on the suggested problem. About 2 days later one of the mechanics called me and advised that they checked the starter out and was able to get the truck to start a vast number of times without any hesitation. They started it various times throughout the day. They could have gone ahead and said it was a bad starter and replaced it and charged me and I would have not even thought twice to question it since I thought myself the starter was bad. To me that is a testament to good and honest ethics and for that reason I will definitely be using them for any future vehicle repairs. read more

Local Heroes Auto Service - Auto Repair Near Me - Petaluma, California

I have a slightly lowered sportscar, and was excited to find a local shop that said they could work on my car, no problem, even a custom alignment. BUT Absolutely the worst service ever. I took my car for the alignment last Friday and twenty minutes after picking it up I heard a loud "clunk!". The steering got scary and I had to hold the wheel at an angle to go straight. It was very unstable and hard to make it home. I called them that evening to let them know something seemed off, and they told me they wanted to make sure I left happy and to bring it back in. When I dropped the car off next Monday,I told Joe the alignment was messed up and it could have ended in a bad accident. He got very angry and told me it was my fault. The mechanic who worked on it approached me and wanted some info but seeing this, Joe told him not to talk to me. It this point I wasn't going to leave my car there. I told Joe. I waited for the owner, Freddy to arrive. As I was waiting Joe came over and asked me why I was still there and started coming at me saying that the problem was my fault. Full disclosure, prior to this I had my car in for mounting tires, and at that time I saw they had jacked the car up on its suspension control arms. I wasn't sure about this but was later told by other professional mechanics that this is an unsafe way to jack the car. It could have bent the components. The control arms are not load bearing parts. A week later I towed the car to another shop and had them check the alignment before touching anything. The rear wheel's toe was totally off and the adjusters on both sides were so loose the tech could move them by hand. The owner of Local Heroes, Freddy Blue will not return my calls. read more

They fixed the issue with my car, that's what most matters to me. The staff were friendly and welcoming. read more

**Full Disclosure - This review is for a smog check only. No automotive repairs were needed or done.** I called Local Heroes on a whim on the afternoon of Friday 07/09/21 after finding out that the place I use to (see that, it's now past tense) take all my cars to get smogged had double their price for cars that were 1999 or older (mine is a 1998). And I know you're thinking why did it double? The answer I got was Covid. I know, I know, total BS. Anyways......I called and spoke to Dianne and asked if they did smog checks. She said yes, twice a week. Lucky for me one of those days was Saturday and she was able to squeeze me in at 8:30am that very next day! The next day I came in with my dog, waited a little bit while Dianne took care of the customers prior to my arrival. Then Dianbe did all the paperwork on my SUV & then the smog technician, I believe his name was TJ, he took the keys and did the smog. The whole process was fast and painless and I was on my way in no time! The environment is friendly, and they have 2 couches for customers to utilize while waiting for whatever services are being performed on their vehicle. And definitely make sure to check in on your handy dandy Yelp app if you're a first time customer as a 15% off coupon will pop up that you can show them to save a little money. I will definitely be using Local Heroes for the smog on my other vehicles and I can definitely recommend them for smog services. Easy peasy lemon squeezy! read more

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Excellent work done quickly I called to schedule headlight lens resurfacing fory 2007 Mazda last week. They said they could get me in and out the following Monday afternoon. Here I am, and the results are dramatic and the job was fairly priced. I was so pleased I booked an oil change for next week. I think I have a new mechanic. read more

So I m driving around in the rain and when I get out of my car, my drivers door wouldn't shut!! So I pull into Local Heros and Low & Behold, there is Dave who meets me with great courtesy and service. He fixed my door and would not accept payment. They have my business and thank you Local Heroes!! read more

If you are in need of a SMOG these are THE PEOPLE to go to! Very kind and welcoming, funny and very helpful. I will DEFINITELY be coming back and I very much appreciate Bernadett for her positive attitude and kindness read more

Heroes indeed! I showed up with a flat tire, barely made it there. They came out and put my spare on my car. I tried to pay them, but they refused. Super nice people, saved the day for me! read more

Fast professional service. We had our smog done today. Fred and Bernadette wonderful helpful staff.

Fast service Easy to work with, but they could not do an oil change on my RV while I had it in for a smog test. Easy to work with and schedule read more

I'm from out of town and my car broke down, leaving me stranded. After contacting several shops, I was able to get a hold of Joe, who was able to get me right in, diagnosed my problem and got it fixed. He didn't take advantage of me and add on extra parts or services. I was able to get back on the road and back home with minimal time away from home. read more

My wife realized our car had a slow leak in one of the tires when she was out and about. This place went above and beyond to get her in and out quickly for a last minute walk in. They were very professional and were "pretty damn awesome" according to my wife! Thank you Local Heroes! read more

I brought my 2004 GMC Sierra in for a bad fuel pump. They did an excellent job. I'm very happy with their service!

Only used them twice but they were sharp and honest. But they are pretty busy at times. Pretty good price.

We have a 2004 Volvo that we bought for very little money. Well - penny-wise and pound foolish: the darn thing keeps breaking down. But we like it for our teenager, since we don't care whether or not he dents it (so far he hasn't). Local Heroes take good of it every time and bring it back to life. Super nice, super responsive, love them! read more

Fantastic service! They were quick to respond over the phone and in person! Great attitudes! Got me in and out for a safety inspection!

I couldn't be more satisfied with my experience at Local Heroes Auto Service. I went in for a smog check. It was completed in no time at all. Everyone there is very friendly and professional. I would DEFINITELY return and HIGHLY recommend this business! read more

Honest, credible, trust. Isn't that really what we all want when we bring our vehicle to "the shop"? Rob and his team at Local Heroes Auto Repair are highly efficient and actually go above and beyond just looking under the hood. The pricing is more than fair and their diagnostics turned up other issues with my son's car that were missed or ignored by others. Local Heroes on Bodega Avenue is definitely my go to auto shop from this point forward. read more

Full disclosure: I didn't have anything actually fixed/serviced yet, I am reviewing the customer service I have received and value. I am not a mechanic, I can change my own oil/fuel/air filters which I do religiously and can do basic part swaps when they fail. A year ago I contacted Local Heroes online for quotes on some services on my Ford 6.4L Powerstroke. I got a call back from Conrad who explained in detail what would be done, which fluids and filters would be used, and his honest experience with the rebuilding these engines and problems they come with. I do try to learn as much as I can about my vehicles after I purchase them, so from between what I know and the conversation we had it gave me 100% confidence in going to this shop for amy of my truck repairs. This last week I stopped in to diagnose a slight seepage I noticed near my oil pan/transmission. Jason at the counter helped me and was very professional. He didn't try to sell me anything I didn't ask for and he talked to me as a real person (some shops will talk to you like you dont know what you're talking about) AND I was only charged a half hour for the diagnostic. Other shops will charge you 1 hour right off the bat! I was told what fluid was leaking and given a beginning estimate which was fine. I wasn't given a full cost of repair because the transmission needs to be moved back to determine which parts really need to be replaced. I was told the leak/seepage isn't critical so I was satisfied with the service and will be back to this shop when I have more cash available to get the job done. read more

I'm taking back the good review from a few years ago. Evidently the business is owned by somebody else now and although the lady I think her name is Diane is very nice and very confident that guy is a total jerk I've never been spoken to so rudely when it was his error. I will never go back there's plenty of good mechanics around this town! read more

Great people to work whit, always ready to help. They take my cars even if I haven't made an appointment. They explained everything on the level I can understand. Excellent customer service and experience. read more

Incredibly, after so many years of experience, the manager in Petaluma was not able to recognize that my car did not need smog test, despite of it, he did it, and obviously he took my money. What a dishonest person and service! read more

Let me set the scene, my lovely luminous morning was ruined by a flat tire. I was rumbling down the road, just causin a ruckus with odious commotion emanating from my deflated tire when.....do mine eyes deceive me? Is that an angel descending from the eternal kingdom above? Nah, it's MY BOY TRAVIS! He waves me down from the sidewalk, invites me into the shop where my tire is promptly replaced and I learn a thing or two about the process. Affordable, Tremendous service with a smile, I can't wait til my calamitous car acts up again so I can make a return visit. Keep up the good work! read more

Had my car go in for the "service engine" light. I asked for an oil change as well. They called with the estimate and I told them it would be too expensive to get the work done and would opt for purchasing another vehicle. So I asked them to not do anything and I would pick up the car. When I paid for the the diagnostic work, I noticed they changed my oil as well. That was really lame. Based on that hustle, I would never go back or recommend to a friend. read more

These guys just saved my neck & did a great service in figuring out what was wrong with my iS250. Made some suggestions to save me $$ & I'm bringing it back for a third time. Travis, Gary Thanks. read more

I have a Ford Explorer and my son's Toyota Avalon. Both are in the care of Local Heroes and I am completely satisfied with their work. Thanks read more

Conrad was absolutely amazing. He squeezed me in super last minute and was totally able to hook me up with a smog check so I could pay my registration. The office was clean and air conditioned and I will most definitely be bringing my business back here in the future. Thanks Conrad for the superior service!!!! read more

It doesn't make me feel good to write this but unfortunately, our experience with Local Heros was anything but heroic. My husband had a mechanic for years who worked on his truck, but since his passing, we had to find someone new. A friend (from whom we will never ask for a recommendation again) suggested Local Heros. His diesel truck needed a pretty major repair. We finally got it back today AFTER A MONTH of delays, runaround, excuses, parts on order, parts still on order, total radio silence, a new guy didn't know how to fix it, someone had a cold and partridge in a pear tree. As this truck is a lifeline currently as source of income, the lack of concern and communication was infuriating. I understand we are all trying to survive Covid, but this customer service was astonishingly awful. My husband is far more patient than I am and he discussed this with the manager who admitted they handled the situation poorly. He offered a small discount which amounted to not charging the sales tax for the repair. This was an $8800 yes you read that right...$8800 repair. An absolute horror at any time but a real punch in the face at Christmas. Was the $800 rebate welcome? Yes. But for the inconvenience and lack or concern, I cannot ever recommend you take your vehicle here. read more

Wow. Just wow. And not in a good way. Back-story: My husband's car didn't pass a smog check because "visible smoke" was detected when he was getting a smog check at a different smog check place. He then went to Out West Garage to get the car fixed so that it would pass. They referred him instead to Local Heroes because they do smog checks and repair. SO, my husband takes his car to Local Heroes. They charged him $175 for the diagnostic alone - not to do a single bit of repair, but just to look at the car. Then, the guy says that the car has been very poorly maintained and the bare minimum he would need to do to get the car to pass smog was to do another $450 worth of work. The implication was that the car needed MUCH more repair than that. They knew they had my husband over the barrel. BUT, my husband rescued his car and went instead to Whole Auto, where he should have gone all along, as Dan does smog checks. Dan was done in 20 minutes. He ran the smog check and there was no smoke. The car runs fine. read more

Great customer service , took amazing care of me and got me up and running. When you feel like you can trust your local mechanics, you sleep better at night . read more

Took my car in for the first time to Local Heroes with a handful of issues causing me grief. They had me in and out within an hour. They were tactical and precise in resolving the problems I had, even finding creative solutions on a time crunch. Thank you to Freddy, Bernadette and the other technicians for your efficient service! read more